Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE ALWAYS !!

By mike27 on 6/23/2019 at 4:45 PM. Helped by JIM, BRIAN, AND STEVE in SERVICE....

GREAT SERVICE ALWAYS !! basil toyota always provides great service, Jim Steve, and Brian are exceptional providers of knowledge, courteous, and quick response times to my issues. i can count on basil toyota sevice that i am always completely satisfied !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

15 month maintenance and 4 wheel alignment.

By Rosie on 6/17/2019 at 10:03 PM. Helped by James.

Quick, efficient, informative. Did not expect to need the alignment but after mechanic explained the circumstances and the benefit, without being pushy, I decided it was a good idea. And it seemed reasonably priced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer service is top priority

By Kmbush on 6/16/2019 at 2:14 AM. Helped by Mike.

After a few bumps with miss communication due to distance we finally were able to make a deal on a car. I gave them a two star rating, then a four star rating, and now a 5 star rating. That is how important reviews and customer option means to this dealership. I strongly recommend this dealership. Also a very impressive showroom and service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership ever!

By Frank Henry on 6/7/2019 at 2:55 AM. Helped by Brian Button.

Basile Toyota is fantastic. Great service. I have been going to Basile for almost ten years. Their service team is true professionals. I have recommended Basil Toyota to my friends and relatives. Go Basile

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service, attention to detail

By kkeenan on 6/3/2019 at 4:54 PM. Helped by Steve.

I've been a customer of Basil Toyota for a few years and am always impressed with their Service Department. They always exceed my expectations. When you arrive, you are promptly met by an attendant and quickly in-process. They also texted me to keep me updated on my vehicle's status. I highly-recommend Basil Toyota - they are excellent!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Big disconnect between dealership and service department

By alicia123 on 5/31/2019 at 6:53 PM. Helped by Sales team.

Watch out for the sales team - they will sell you all these care plan upgrades on used cars and not back them up! Each time I returned for my care plan maintenance, they could not find the records despite the Toyota care plan card I produced. Horrible sales people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Basil if a great dealer

By Lesley on 5/28/2019 at 11:42 PM. Helped by Patrick Noonan.

They have great service department and friendly staff. Everyone is willing to help. Finance guy was awesome I think his name was Michael but misplaced his card.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More great service at Basil in Lockport

By Franki129 on 5/27/2019 at 3:06 PM. Helped by Dave Hoffman.

They fit our car in fast to patch a tire despite being a holiday weekend, thank you Basil for still more of your great service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable & Friendly!

By AnnyD123 on 5/24/2019 at 4:39 AM. Helped by Jim McQuade, Dan Daigler.

They always go above and beyond at this Dealership. Checking that everything is working properly, not to mention the extras like filling the fluids. The Staff is very friendly, from the ladies who answer the phone, to the guys that greet you at the door, right down to the Techs/Mechanics themselves. I've purchased my vehicle here new a few years ago, and will continue to service it there, they always do a great job! Thanks everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service at Basil Toyota!

By Jan on 5/19/2019 at 3:31 PM. Helped by Dave Hoffman.

Everyone I have dealt with at Basil has always been friendly and courteous. They take the time for you...Your questions and concerns will always be answered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire exchange and 25000 service

By billbrum on 5/11/2019 at 8:15 PM. Helped by Dave Hoffman.

I recently had my winter tires rotated to the summer tires on 4/18 and then on 5/9, I had a 25000 mile service. Both of these appointments were made IAW my needs, and the time from when I brought the vehicle in until it was completed was very short on both occasions. The waiting area is very comfortable with coffee available. The cleanliness of the service bays is very good as well as all of the other areas. The service representatives are all pleasant and courteous. I'm very glad that I bought this car at Basil Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By brzipper on 5/12/2019 at 10:18 PM.

Great service everyone is very friendly and professional. I was in and out and everything went great I will only go there. Mike Basil is great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Cindy y on 5/11/2019 at 9:49 AM. Helped by Chris j was best salesman I ever dealt with. I believe he has changed to another area in dealership. All employees are polite and professional..

This dealership is hassle free from the purchase to the service. Very efficient process to bring car in for service. Appointment was smooth, on time and a very nice waiting room. Cleanest restrooms for public use that I have ever seen. Mike basil on site this day. Greeted all people in waiting room, and very nice to staff. I would recommend anyone to purchase their vehicles here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keep my car going

By asisay on 5/10/2019 at 1:58 PM. Helped by James Mcquade.

Bought my Rav4 at the dealership so I take it there for service. They are always on time with the car. I sit in the very nice waiting room for the shortest amount of time compared to any other dealership I have experienced in the past. They do their job and never try to up-sell any service. Easy to book an appointment on line and they keep me informed with text messages on my cell phone. Waiting room coffee is a bit stale, but what the heck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professional

By trump2020 on 5/5/2019 at 2:29 PM. Helped by brian button, jeff in service, the entire sales staff.

Purchased multiple vehicles from Basil, never disappointed. Vehicles are as advertised, the dealership works through the few problems that may arise and always in a professional and personable manner.I would absolutely recommend them for consideration for your next automotive purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service

By Rick on 4/8/2019 at 2:31 PM. Helped by Joanne.

The service Dept and salesman will work with you to do the best they can to satisfy your needs. The service dept knew how long the job would take and gave me loaner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Recall

By Vanlover on 3/31/2019 at 6:22 PM. Helped by Sorry, I don’t remember their names, but the two gentlemen at the service counter were great..

I was contacted by Toyota about the airbag recall. I called Basil Toyota for an appointment. They were able to see me quickly. I was told that the work would take about two hours and I received a call that the car was ready exactly two hours later. Dropping off and picking up the car was a smooth, expeditious process. I like quick, easy, and pleasant and it was!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Basil Service Department

By SandyZ on 4/4/2019 at 12:35 PM. Helped by Appointment by Serena Battista, both service reps helped me yesterday.

The Service Department is excellent. I can always get my RAV4 in quickly and they take great care of my vehicle without ever trying to pressure me into expensive, unneeded repairs, which is every woman's worry. They price matched my new tires so I have them rotated (free) with my oil changes, saving me a lot of time. They listened to their customers and, rather than a gimicky "Buy Two Get One Free" oil change, they simply reduced the price. I don't live close, but the drive is worth the good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By JT on 3/27/2019 at 12:49 PM. Helped by James Cain, Mike Otwell, Dave, Jim (Service) and all the other employees..

I have been dealing with Mike and his crew for many years. I am planning on my 7th purchase in the upcoming year. I live in the Southtowns, so it is a bit farther for me, but the upfront purchase, and the quick and easy service more then pays for the added distance. It isn't very often when and where you can talk to the actual owner of a business anymore, to me that is a big plus. John Tag, Diversified Dairy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service done

By Franki129 on 3/25/2019 at 2:43 PM. Helped by Dave Hoffman.

We had fast and friendly service as usual at Basil and never any surprises or sticker shock. Thanks for getting my Prius road trip worthy!!!!!

I would recommend this dealer.