Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service.

By Denise3 on 10/13/2018 at 9:38 PM. Helped by Gary Hope.

We have bought 6 vehicles from Mike Erdman Toyota. Wouldn’t go anywhere else. Gary Hope is the best. The new location is beautiful and very convenient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We just bought our 8th car from Gary Hope

By Don&Sue on 9/17/2018 at 4:33 AM. Helped by Gary Hope.

We cannot recommend Gary Hope at Mike Erdmann Toyota enough. He has always been fair and honest with us & steered us toward the vehicles that make sense for our family. We now own 2 Rav 4’s and LOVE them. Toyota’s are always reliable & last forever when well maintained. I had my Previa for 13 years and my Highlander for 16 years and it is still being used by our son.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Change of heart

By Momof3 on 8/11/2018 at 12:53 AM. Helped by Allison And Spears.

I am very disappointed. I found a deal which I got in writing from a Toyota Dealership in West Palm and while browsing the internet an internet sales person contacted me and long story short promised to match the price. So of course I chose to drive from Palm Bay to Cocoa as opposed to West Palm. So we are at dealership and working with the salesman internet referred me to. He shows us the car and has us choose the color. Mind you the car is for my son who is graduating from college and will be his first new car. Of course he is excited about his new car. After a good 30 min going back and forth and finally deciding which color we want, we go inside with the salesman who again was aware of the price match guarantee from before he started working with us. He goes to talk to the manager and the manager comes out and says they will not honor price match. The salesman confirmed that I was told that the price would be honored as long as I brought it in writing which of course I did. Needless to say going home with a disappointed son and what a waste of gas and time. Don’t trust these people!!! They don’t truly value the customer. I have worked in customer service and I have never seen such a blatant disregard for the customer. You admit your employee made a promise but then you don’t honor it. Rediculous. Update: This morning I received a call from Mr. Pearce staring after talking to GM he would honor the above deal. Went back to dealership and got the car my son wanted for a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Employees are very friendly and informative.

By Another satisfiedcustomer on 7/16/2018 at 2:14 AM. Helped by Gary hope,Chris horton,steven hatchcock.

The following employees were very helpful and informative, Gary hope the sales representative that help us. Chris Horton the finance manager and Steven hatchcock the internet sale rep the reason why we went to Mike erdman toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase at Mike Erdman Toyota

By Happy New Prius 3 Owner on 6/6/2018 at 5:36 PM. Helped by Gary Hope in sales, Jimmy Christian the desk manager, Tom Salva in finance.

I had been to several deslships throughout Central Florida looking for a car and was extremely happy to discover Mike Erdman Toyota and a fellow by the name of Gary Hope. He was very friendly easy going and knew his product (I bought a Prius 3). Gary was really helpful in each step of the process and helped me get a really great car at a great price. If your shopping for a new or used car go see Gary Hope you’ll be very pleased that you did. Thanks Gary for all of your help! Robert T.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Quick and Painless but....

By USMC0515 on 5/30/2018 at 4:33 PM. Helped by Suzanne Sanborn..

I had a great experience purchasing my Tacoma. My sales associate Suzanne Sanborn was fantastic, her knowledge and sales experience with Tacoma’s is second to none. I was in and out in very short time. Be sure to ask for Suzanne when your ready to buy. Now the but...do yourself a favor and avoid trying to buy a car during one of their sales events. The marketing can be a little confusing and frustrating. Suzanne will get you a good deal without the “freebies”.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Lollikinha on 4/30/2018 at 8:44 PM. Helped by Suzanne, Tommy.

It was a pleasant experience, I have always had a great experience when dealing with Erdman Toyota. Our salesperson Suzanne was very helpful and knowledgable, Tommy in finance came through with acceptable terms

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really good experience sales showed me trucks i was interes

By The dude on 5/9/2018 at 6:17 PM. Helped by Suzanne sanbourne.

Really good experience sales showed me trucks i was interesTed in, i drove different models and was impressed how suzanne informed me of the options and operation of them. I wanted a good deal. And i got one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TOYOTA

By carguy357 on 3/28/2018 at 7:51 PM. Helped by NEW GUY I FORGOT AND CORPORATE GUY RAY.

THIS IS BY FAR THE BEST EXPERIENCE I HAVE HAD IN MY 8 CAR PURCHASES. I RECEIVED A FLYER IN THE MAIL OFFERING ME A GREAT TRADE IN ON MY VEHICLE. I INITIALLY WAS HESITANT ABOUT THESE OFFERS, BUT I DECIDED TO LETS SEE. WELL THE FLYER HAD A PICTURE OF A GUY WITH A BOW TIE(I THOUGHT WAS A CUT AND PASTE JOB) UNTIL I MET (RAY) INSIDE THE STORE. HE WORKED WITH CORPORATE OFFICE AND WAS SO PROFESSIONAL. I WAS JUST LOOKING NEEDLESS TO SAY I PURCHASED MY 8th TOYOTA BECAUSE HE MADE EXPERIENCE PHENOMAINAL. THANKS AGAIN, MRS. B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Suzanne was a great salesperson and very knowledgeable.

By Happy Shopper on 3/9/2018 at 12:39 AM. Helped by Suzanne Sanbornp.

I would not have bought the car if Suzanne had not been my sales person. She was so professional and answered all questions. Spent a lot of time explaining all my options on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By David Singh on 2/11/2018 at 12:56 PM. Helped by Suzanne Sanborn.

My salesperson, Suzanne Sanborn, was knowledgeable and efficient. She made sure the process went smoothly and quickly. The prices for my trade was fair and also the discount for my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a new suv

By Ann hollyfield on 1/22/2018 at 3:30 PM. Helped by Suzanne, Sanborn.

It was a great experience from start to finish suzanne Sanborn was excellent went out of her way to get it 160miles it was great

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By bernard roberts on 12/27/2017 at 11:58 PM. Helped by Gary Hope.

Gary Hope was very attentive to my questions concerning the vehicle and not a pressure salesmen, would highly recommend him and the dealership to any one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb experience

By toyotaquest on 12/20/2017 at 12:31 PM. Helped by Gary Hope.

A very good and understanding salesman. Gary Hope will bend over backwards to get you what you want. Would not hesitate to recommend to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courtesy and helpful. .

By Babyjohn on 12/9/2017 at 3:26 PM. Helped by Gary hope.

Gary hope was very knowledgeable and patient answering my concerns. There was no pressure in making a decision. I would definitively recommend gary to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience

By Flower123 on 11/16/2017 at 4:27 AM. Helped by Gary Hope.

This is the 6 th car I have bought from Mike erdman. Gary hope made my visit and purchase a smooth transaction. I would recommend Gary to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was easu and fun

By Raz4 on 10/28/2017 at 10:21 PM. Helped by Stephen bowles.

Polite salesman knowledgeable good selection of cars and within budget. Good service and they workred with me on price. Financed manager was great and helpful. I would buy from Mike Redman again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Agathe2002 on 10/16/2017 at 8:28 PM. Helped by Steeler.

After looking for a car on several different sites, my family make an appointment with Mike Erdman Toyota. We had a great experirnce with our dealer and the credit officer. We will recommend this dealership at any time over the others in the state.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Manager was a dick but the salesman was awesome!

By Daniel White on 10/16/2017 at 11:42 PM. Helped by Matt.

The finance manager and salesman we're awesome !!! The sales manager was a deuce ! But the other two made the experience worth it. They went out of there way to make my experience awesome but for a quick moment almost got ruined by a huffing puffing big bully of a deuce sales manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased multiple vehicles from Mike Erdman. Never disappoi

By Toyota Famuly on 8/17/2017 at 7:55 PM. Helped by LeRoy Snyder.

Mike Erdman Toyota offers best deals on new Toyota vehicles in the state of Florida. We have purchase many vehicles and have never been disappointed.

I would recommend this dealer.