Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
3.8  
Price
4  
Quality of Work
3.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST EXPERIENCE EVER!

By Maria Flowers on 6/12/2018 at 1:41 PM.

My husband and I have been looking around for some time now, and we have been everywhere, but The team at Mike Murphy Kia made things so easy! They didn’t play any games with us! Can you believe it? Thank you guys so much! We love our New Soul!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceitful

By Out of towner on 4/5/2018 at 10:05 PM. Helped by Herb.

I was stranded from out of town and taken advantaged from their deceitful practices. They knew they had a captive audience. Service dept lied stating that Kia no longer made parts for my car when in fact they still do make the parts. ASSUMED a part caused the problem so wouldn't look any further. Said it would be indefinite period of time for them to fix the car and rental wouldn't be covered. No loaner offered. Never provided me an estimate to repair my car or time frame, but led me to believe that it was more feasible to buy a new car. Too eager to accept my trade as a payoff on the damaged car. Sales person kept looking behind his shoulder acting like he was saying things his boss didn't want him to know. In a hurry to close the deal put everything in my mom's name and not both of ours as we clearly stated. Refused to change it to both of our names, told us to lie to insurance company saying my mom bought me the car but I lived in another state. So I couldn't get insurance on the car. Eventually they put everything in my name. Said they didn't know we lived in two different states even though they had our driver's license and pulled our credit reports. Owner refused to talk to me. Had to call Kia consumer affairs to get theirattention to fix it. As I was signing another lady had an issue registering her car because they put the wrong vin number in the paper work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CUSTOMER SERVICE!!

By Brithomerston on 2/22/2018 at 6:26 PM.

The service department is AMAZING! I broke down on I-95. Turns out my fuel pump went out. I originally had it towed to a local mechanic shop... that guy screwed everything up! He then drove it to mike Murphy Kia (keep in mind, it should have been towed)! Thank goodness the service department wouldn’t let them drive it off the lot. Turns out, the first mechanic changed the wrong fuel pump, broke the fuel line...and then blamed it on a RAT!!! Dan and the rest of the service department went above and beyond to get my vehicle up and running again. In fact, they told us they had to change an o-ring that the first mechanic broke/damaged... it was supposed to be in on Tuesday. My husband and I drove down that day, as it would only take a few minutes to fix/repair once the new part came in. Well the new part didn’t come in and we were 2.5 hours from home. Dan and his team graciously took apart another Sorento they had on the lot, so they could put it in m my car! This dealership by far has the BEST CUSTOMER SERVICE that I have ever had the pleasure of doing business with! Thank you Dan, for going above and beyond your job duties!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

made making a deal easy

By newKIAgirl on 2/22/2018 at 12:59 PM.

Mr. Murphy, Jr. made buying a new car easy. My trade in earned a great price, and I walked out with a new car paying EXACTLY what I walked in saying I could pay. There was no ridiculous dramatic back and forth, just simple exchange of information to buy a new car. Karl was a pleasure to work with, listened carefully to my financial limits, was very informative and direct, and absolutely never pushy. I had been very hesitant about purchasing a new car since it had been 16 years since the last purchase. But I was pleasantly surprised at the relaxed and congenial atmosphere. I really appreciate everything about Tre's interaction with me. He is incredibly competent, funny, easy going and perceptive. His knowledge of financing, the credit score process and how to apply that in individual scenarios is impressive. I really appreciate his help, and am glad I got to work with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Halix1505 on 1/18/2018 at 5:48 PM.

This experience was a very pleasant buying experience. Carl and Tre were very helpful and great to deal with. They were excellent with customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A redeeming deal!

By Sheri Dasher on 1/9/2018 at 10:17 PM.

My first car buying experience with a different dealership did not go as expected. I got a good car, but a bad financial deal. After trying to trade-in at a few other places, with no success, Karl Thomas and Mike Murphy Jr. took the time to put me in a good car with a much better financial deal. I am very pleased with the personal service I received from their awesome staff. It was definitely worth the trip and time spent. I will absolutely go back to see Karl, Mike Tre, and Teresa when I am ready to trade-in again! PS. I LOVE my new-to-me Kia Optima!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Late Night, New Car

By turber4 on 12/31/2017 at 6:39 PM.

We went in the other night to look into a current special, and we had nothing but great service from the time we walked in the door. These guys were awesome! I’ll definitely be back. They made things so easy for us, and got us out in the vehicle we wanted quickly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience!

By Lisa Stopchuck on 12/21/2017 at 11:33 PM.

Karl was awesome and spelled out everything it clearly and didn't try to haggle with me. He spelled out the pricing and promotions up front and made it easy to understand. Tre, the finance manager, went above and beyond and even pointed out some things I could do to bring my credit score up. I was dreading the whole car buying experience, but Karl, Tre, and Teresa were great and made my visit easy and comfortable.

I would recommend this dealer.

Overall Rating

4.0  

1   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Purchase new KIA Saxons 2017

By Bruce Coursey on 12/16/2017 at 7:57 PM.

The best experience we have ever had. Our salesperson Karl was over the top. Tre our expert did a excellent kid on explaining the functions and price agreement. These folks are wonderful to work with. Very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best!

By donswife on 12/2/2017 at 5:09 AM.

We returned to Mike Murphy Kia to buy a second new Sorento. Our 2012 is still great and will go to our son. We have the 2018 home now and love it! Our experience with the team there this week was incredibly good. Karl went out of his way throughout the week to get a specific model to Brunswick very quickly. He is the finest salesman we have ever dealt with. He is intelligent, personable, professional, and just a pleasure to be around. He, Chase; and Tre all went out of their way today to get our car ready to go. They were incredible! We were already well pleased with the service deparment and everyone we have come into contact with there in the last six years. We recommend the the dealership to everybody. There is a reason every other car in this county seems to have Mike Murphy's name on it. So we knew we were dealing with quality people, but these fellows raised the bar to a new height! Thanks, Mike, Karl, Chase, and Tre!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever

By peterpomeroy1945 on 11/30/2017 at 4:34 PM.

I am 72 years of age, and have purchased/leased literally dozens of vehicles through the years. Never have I enjoyed such an honest, knowledgeable, caring, and thorough experience at an Auto dealership. I called Mike Murphy Kia prior to making the one hour trip to their facility, explained my needs and my limitations to my Salesperson, Karl, and within 15 minutes he had consulted with Sales Manager/Finance Manager, Tre, and called me back to tell me they agreed to all of my terms. Never any sales pressure, no negotiating. I am truly blown away by this experience. Will definitely recommend them to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sells Group

By Kia SUV on 11/25/2017 at 3:28 AM.

We had a great experience with all staff members that worked with us on our purchase and other staff members through out making sure if we need help with anything to drink and snacks . Great friendly staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Kia Optima Purchase

By Dave on 11/18/2017 at 12:44 AM.

I have pleasantly surprised at the experience at Mike Murphy Kia. The dealer was well stocked, the sales staff were very knowledgeable and easy to work with. They worked tirelessly to make sure the deal could be done, working through all the issues as true professionals, until we could both agree on the terms. I highly recommend this dealer and my contacts - Tre' Dorrity the Finance Manager and Karl Thomas / Floor Manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Team

By Rosie on 11/17/2017 at 4:21 PM.

Never in a million years did I think I would buy a Kia. Well guess what...I did and I absolutely love my new car. Karl Thomas and Tre' Dorrity were a joy to work with. I would recommend Mike Murphy Kia to anyone. Great customer service!!! Ask for Karl.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

High Integrity, Great Product Knowledge

By Chuck on 11/16/2017 at 2:57 PM.

Mike Murphy had exactly the Kia Sorento I wanted. Most of the transaction was handled by phone and the agreements we reached by phone were completely consistent with the details once I was at Mike Murphy's. I drove almost 100 miles from Jacksonville to do business with Karl and Trey of Mike Murphy and it was worth it. The car I bought was beautifully detailed, all agreements reached on the phone were honored, and the care throughout the transaction was exceptional. It is truly different to work with a dealer who is honest, who cares about his customers, and delivers a level of integrity that is almost never seen. You can bet I will drive 100 miles to do business with all the folks at Mike Murphy--a truly exceptional organization

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great to Work With

By Jerry on 11/14/2017 at 8:08 PM.

My first time with a Kia so I had multiple visits and questions. I started with Taylor, but eventual was involved with Mike Jr, Karl, Tre, & Chase, and all of them were very helpful! if the Niro does as well as they have explained it to me, I will be a very satisfied customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

White Glove Service

By Betty on 11/11/2017 at 4:23 PM.

I have purchased multiple vehicles from Mike Murphy Kia and have always experienced first class service and concern. It is the only dealership I will purchase vehicles from due to their concern for me, my vehicles, fair pricing, and consistent, excellent service. 5 stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service and great people

By Charlie on 6/27/2017 at 5:09 PM. Helped by Don't know the names.

Great service get done with everything as quickly as possible and so far it has been done right the first time .and they check things try to keep ya from having major breakdowns .the best they can ..

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Not honoring free oil change

By Alma on 5/27/2017 at 5:17 PM. Helped by Joshua Remer.

Let me begin by saying it was BS every since I purchased. Tag never came, it wasn't put in my grand daughters name. My 80 year old grandmother had to drive back up here & there were words said, with the promise of free oil change signed contract. So I took care in Monday at opening. It was ready Thursday at 4pm!!! Wtf. No phone calls, no loaner car, 4 days missed work. Charged me $104 for diagnostic. But said their not sure this is problem. Didn't want to honor free oil change contract at first. Then said ok, since signed by owner but I can only have it changed every 7500 miles wtf!! This place is scum!!! I really think they hire a boy off the street not a certified mechanic. When it was under warranty, it's free fixing there but then I have to take it elsewhere to get fixed right!!! The man is scum!!!! He needs to be sued for not honoring the free oil changes he promised all the other people!!!! Kia motors needs to take his right to sell kia cars!!!! He is a disgrace to the kia industry!!!NO STARS FROM ME!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Southern Hospitality

By Stephani Harrell on 5/9/2017 at 2:07 AM. Helped by Daniel, Tre', Tom.

This group of people is not only friendly and family oriented, but they love to laugh. They went above and beyond for us and our kids. They had no problems answering our questions and even gave us information we didnt think to ask for. I highly recommend them!

I would recommend this dealer.