Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
3.9  
Overall Experience
3.6  
Price
3.8  
Quality of Work
3.8  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STEER CLEAR OF THIS PLACE!!

By VLM1485 on 7/18/2017 at 3:40 PM. Helped by INCOMPETENT IDIOTS.

I called this dealership because it's close to my house and my car was experienced a rattling noise. When I called, I asked the woman how much it would cost to have the car diagnosed her exact words were " Hold on, let me ask my service manager." After a brief hold, she returns to the phone to tell me "Between $36-$100 per hour for the diagnostic. My service manager said it's not a big problem so it'll be quick." I said ok, let's set up the appointment. I arrive at my appointment, I proceed to explain to the intake service person that I have an extended warranty which I purchased through Honda when I bought my car in 2014. The service person replies "I don't know what that means and I don't know anything about an extended warranty." I'm dumbfounded, I mean, I know I bought my car in New Jersey but for God's sake, the warranty is NATIONWIDE. So, after I let this guy throw his mini hissy fit, he proceeds to tell me it's $120 per hour to have the car diagnosed. How did the price jump within a few days? I allowed them to take my car into the back and I called Honda's extended warranty. I told the customer service representative what happened and he proceeded to laugh. I'm guessing this is a common problem so, it's comical to them. My car is finally diagnosed, the dealer didn't have my part in stock so they order it. I received a phone call yesterday that my part was here and I don't know why, but I decided to make an appointment for today, at this dealership. I arrived in time for my appointment only to be told, "You don't have an appointment. " I have to get this car fixed because the problem is getting worse but I don't recommend ever stepping foot inside of this dealership for any reason. I understand that these dealerships need to make money and service is a huge part of that but treat your customers with a little dignity and respect, it goes a long way. I will gladly drive the distance to the original dealership where I purchased my vehicle next time I need service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with sales team member Bob M.

By Betsy35 on 6/18/2017 at 12:24 PM. Helped by Bob Mozitis.

Test drove a CRV. Bob Mozitis was very professional and sassy to work with. Have bought 4 cars from Mike Piazza Honda. Always have a good experience with them.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New CRV Purchase

By Tbird1026 on 5/8/2017 at 11:30 AM. Helped by Bob Mozitis.

Worked with Bob M. to purchase new 2017 Honda CRV. Originally considered Accord but error in publication of sales material prevented deal from being made. Dealership later apologized. Bob made the CRV purchase relatively easy and was thoughtful and professional. He always made himself available during and after the sale. We love the car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great Experience

By erin28 on 9/27/2016 at 9:35 PM. Helped by Robert Mozitis, Joe Strano.

I had a great experience at Mike Piazza Honda. I was quickly greeted by a salesperson who was able to help me decide on a new vehicle based on my needs and payment expectations. The process went smoothly after test driving a few vechicles and I was happy with the end result. I was able to negotiate and walked away with a 2016 CR-V EX that I am in love with and a payment that works. I would definelty recommend Mike Piazza Honda and Bob Mozitis as a sales person. Bob was knowlegable about the car and friendly, which made the process easy.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional & Unethical

By Cb on 1/15/2016 at 6:08 AM. Helped by David.

They were very unprofessional & unethical the way they treated me & my family. I was looking to buy a 2016 CrV & I had got couple of online quotes which was lower than what these guys quoted so I called the Internet manager David & asked if he can beat the price, if he could then I would like to stop in at the dealership & purchase the vehicle today itself. He told if I had quote in writing then he will beat & get the deal done.I had the quote in writing so I told him that if he couldn't beat the price then I really didn't want to waste my time by driving there as this dealership is about 45 mins away from my place but David told me that I should come in & he will definitely beat or match the price. When I got to dealership I showed them the quote to the sass person. The sales person went this his boss then after talking his boss, he came back with a quote which was way higher than the quote I had brought in writing. I asked the sales person if he could get David for me as I had spoken to him earlier in the day about this situation & I didn't wanted to waste my time. So then David came to us & he looked at quote & told me that he will be back. After few minutes the Sales Manager came to us & told us that couldn't do the deal. I couldn't believe these guys they actually LIED to me to get me to the dealership & wasted my time. These guys unprofessional & unethical, I don't think anyone should go there because these guys cannot be trusted. Horrible experience. I bought the car from another dealership for the price that I was quoted for. They missed a deal & a customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car for our daughter.

By Pelle5 on 10/24/2015 at 12:59 PM. Helped by John Borchardt.

We bought a 2012 Honda Civic for our daughters first car on 10/23/15. We love Mike Piazza Honda we have always got excellent cars and service would not shop any where else. We highly recommend Robert Holmes and John Borchardt they know there business well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice People and Place

By bigh123 on 9/10/2015 at 2:19 AM.

I bought my 2015 CR-V from this dealership. My salesperson George was patient, knowledgable, and matched the price I got elsewhere. The paperwork could have been a bit faster, but overall a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An extremely well deserved "5 star" review...

By Likes2LeasePA on 9/2/2015 at 2:18 AM. Helped by Matthew Gillespie.

An extremely well deserved "5 star" review for the absolute best car buying experience I've ever encountered. Let me start by saying that though I am not currently in the automotive business, and haven't been for a little over five years, I spent nearly a decade of my life selling Honda's in New Jersey and that four of those years were spent at a dealership in Central New Jersey as the New and Used Car Sales Manager. I had a terrific sales staff. Some were average, while others were a bit above average, and a couple who were absolute top-notch. *Matthew Gillespie* of Mike Piazza Honda quite possibly surpasses any and all sales people I have ever come across in the business. He was completely polished, knew all aspects of the vehicle, the mechanics of a lease, and anything else you could possibly ask a salesman. Not only did he possess those traits, but he was as sincere to both myself and my fiancé as one could be in any aspect of business. Thank you so much, Matthew, for a wonderful afternoon at your dealership and for a terrific deal on our Honda Civic! As far as my experience with the dealership itself, I must say I was again completely satisfied with every aspect as well. The Finance Office was a breeze; I was presented with extremely fair pricing on extended warranties/service plans. All of my questions were answered thoroughly and they had my paperwork squared away very quickly. Though the dealership is not large or flashy, it is clean, well-run and very well stocked. I got the exact car I wanted (2015 Honda Civic EX Sedan) in a color that we both found quite attractive. When shopping for a car, don't believe the hype of gigantic dealerships that you can somehow get a better deal. They all get the cars for the exact same price, but by running a bit "lean" on frills, Mike Piazza Honda seems to be able to pass on tremendous savings with no haggling to the consumer. Thanks again, *Matthew Gillespie* and Mike Piazza Honda. Great work to all involved!

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Irresponsible mechanic and cheating body shop

By Chen2Dealer on 8/29/2015 at 12:10 PM. Helped by Not want to point out which one specifiecally. Simply they are in service and body shop..

The mechanic never set correct torque and always over tighten wheel lug nuts, damage the thread of bots and nuts, making you impossible to replace a flat tire on the road or do wheel rotation by yourself. No matter how many times you ask them not to do so, they will keep on doing that their way. The body shops collects as much money as possible from your insurance company but use cheat, incorrect, and bad parts to repair your car. The dealer's website sets up to collect you name, phone, email, in the name of inviting feedbacks and says they will contact you shortly, but they will never respond to your feedback, accept getting your information for marketing.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
5   Quality of Work

Buying a car

By Pilotguy on 5/30/2015 at 11:59 PM.

If you plan to buy from this dealership just be ready to chase them for info as the Internet dept, sales manager and general manager do not get back to you. I don't know how the other salesman are but mine was not good. I had to how d him for info and after deal was done they never gave me my valet key, told me they would Mail it to me, I never received it and as usual they wouldnt answer when contacted and asking them. The only good area of this dealership is the service dept. They are great aND the business office was fine. So if you decide to go here and buy, do all research up front as they don't answer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anthony Cruz

By spinndr on 4/22/2015 at 12:11 AM. Helped by Anthony Cruz.

The quality of service we received from Anthony Cruz, our salesman, was outstanding. He exceeded my expectations as his laid-back style resonated with me. He was very helpful and patiently answered our questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with the Piazza Honda auto was outstanding .!

By Flyboy 777 on 4/18/2015 at 7:40 PM.

This is truly the way to purchase a car , no hype , friendly, straight talk and no pressure . Gary belin was my salesman , every time I stop in it's a please to speak with Joe Gillespie, Joe Strano . They treat you the customer-with sincerity and make sure that your experience is 100% positive from the first moment to driving the car home. Not only is Honda a great car but you feel the technology's that are built into Honda name that Benfits you the consumer and your family . Guy Conlan , Even the service dept.is great ! No fears they do what you ask them and even watch out for you as a consumer. Overall the TOTAL experience is what matters because they want you back a a stasified customer ...." hoora " as we say in the military . ????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Strongly recommended /new or used

By weber2000 on 2/19/2015 at 5:49 PM.

We have bought several used and new cars from Mike Piazza in Langhorne over the last 15 years. The cars have been serviced there as well. We strongly recommend them! Our most recent salesman was Nick Kutsubos! Extremely nice guy! We would purchase from him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Rayfeta93 on 1/28/2015 at 3:55 AM. Helped by Anthony Cruz.

I was looking for something fast and sporty, and saw a car at Mike Piazza. It was a Infiniti g35. The price was greatly reduced. Mr. Anthony Cruz was an amazing salesman. From start to finish he was extremely polite, professional, and caring. Mr. Cruz never made me feel pressured into buying the car, and did not force tactics on me to convince me other wise. The moment I saw Mr. Cruz, he offered if he could get me anything, water, a snack, and took me right out to see the car. Everything on the car was flawless, including the amazing price. Mr. Cruz printed out estimates for me, service records, and the car fax. He told me to think about the decision and call him whenever I needed, and gave me his cell phone number. After deciding to purchase the vehicle, Mr. Cruz went above and beyond my expectations to keep me updated on the status of the car, and also made sure I knew everything that was going on. His texts and email were very much informational. Mr. Cruz is an outstanding, amazing stand up guy. I honestly cannot believe how pleased I was with this amazing car buying experience, considering it was my first purchase as well. Thank you for everything Mr. Anthony, and all the staff at Mike Piazza Honda!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Mike Piazza Honda review

By jim1931 on 1/14/2015 at 4:28 PM.

Marty Ryles was an excellent sales person. The only problem we had was getting a new full coverage insurance policy for our new auto, took quite some time! Somewhat disappointed with trade in value of our old Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Well worth the trip to Pennsylvania"

By Caroline on 12/29/2014 at 12:31 AM.

My husband and I were given this dealership's name from a friend and decided to take the drive and see what we could find. We had done the internet quote ahead of time and hoped we could end up with a new car purchase. Immediately we were greeted by the friendly staff and shown into Mike's office where he helped us find exactly what we wanted and then proceeded making the whole car buying transaction smooth and enjoyable. Then we met Jeremy for the finalization of our deal and he was just as sincere and professional! We've had many car purchases over the years but honestly, this was very different. If you want a genuine "real" experience in the usually-not-so-real situation as car buying, then please do yourself a favor and head to Mike Piazza of Langhorne! We are heading back for a used car for our daughter next!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Satisfied Customer

By alexkelerikh on 11/16/2014 at 1:31 PM. Helped by David Lobania.

We were looking for 2015 Honda CRV. And found with the best price at Mike Piazza Honda. Now is very convenient-just sent e-mails to couple of dealerships and choose with better price-you do not need to visit all of them. And thanks to Jimmy Abgarian ( he was extremely helpful) and every thing went OK , and we took new car out on second day. Thanks to all team. Aleksandr K . Feasterville PA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Irene White on 11/13/2014 at 3:56 PM.

This was the.third dealer in visited . I was greeted with smiles from everyone as I opened the door. Everyone made me feel special. I was amazed that I was able to meet Al, who was my first contact with the dealership. Then I met with Squire who listened to the type of vehicle I wanted to drive. I did not think my current vehicle a Volvo S70 was worth much but I was able to trade it. I did not have stellar credit but Sandy in Finance was able to make it happen. I left the dealership with the vehicle I wanted. Yes. This dealership has a great team. Rene

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer!

By jjs244 on 10/28/2014 at 11:31 AM. Helped by Ashley Alderfer.

I had a great experience buying my second car from Mike Piazza. The staff was friendly and knowledgeable. Very fair trade in price for my old car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Honda CRV-EX

By pgk109 on 10/27/2014 at 5:22 PM. Helped by Eric Eisgrau.

We had an excellent experience buying our second new car at Mike Piazza Honda. The team was extremely helpful, especially our salesman, Eric Eisgrau, who was very knowledgeable about the CRV we picked and answered all our questions. He took a great deal of time showing us every part of the car and pointed out things we had no idea about. Eric even followed up with us once we had the car home and had some time to get used to it to see if we had any further questions. He is a real asset to the dealership? We would highly recommend Mike Piazza Honda and Eric to anyone looking to buy a new car. We definitely made the right choice! Bill and Pat K.

I would recommend this dealer.