Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1  
Friendliness
2.3  
Overall Experience
2  
Price
1.5  
Quality of Work
1  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service department

By Vette123 on 11/8/2017 at 12:08 PM. Helped by Derek, service manager and Al Walago, sales rep..

Purchased a 2016 Corvette Z06 from this dealer. Experienced overheating while sitting in traffic. Advised service manager, Derek, and sales rep, Al, just before Hurricane Irma and both promised a call back after storm. 30 days later I advised Al I was nto driving my car and was waiting on service call and was assured he would talk with service manager. I spoke with service manager, Chris, from Rincon Chevrolet on 11/4/17 at a meeting of our Corvette club and he set up service for 11/7/17. Found out the cooling fan was not working and should get my car back today, 11/8/17. What a stark difference in service at two dealerships. Go to Rincon Chevrolet and not Mike Reichenbach Chevrolet. Could not even get a service visit set up in over 60 days!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bad customer service

By Alc0526 on 10/5/2017 at 8:46 AM. Helped by Chris Toredo.

My husband and I recently went here looking to purchase a car. Within 5 minutes of talking to our salesman Chris, I was completely offended by his poor attitude ans basically laughing in my husbands face of the price he wanted to be at. You don't want our money fine. We took our business to another local Chevy dealership and bought a brand new car the next day. I would never ever come back here or recommend this place to anyone if it lets their salesmen treat customers so poorly.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
5   Overall Experience
1   Price
1   Quality of Work

Deceptive sales practices

By Chuck Gibbons on 11/18/2016 at 6:56 PM. Helped by Al.

I happen to think Mike RICHENBACH service dept is great but sales is a different story. I used the "make your own deal" feature on web site. The trade in value I had for average condition was $11,500. The sales guy called me and said yes I think we can get pretty close to what you want to do payment wise we have a vehicle with GM tag that even has extra $3000 discount and is same one you picked out but white. I said great! I went in AMD all of a sudden the white one had same discounts as one I picked out and my trade dropped $2500! They fed me some line about mileage. I said the book value allowed for mileage. I said what about my extra $3000 discount? You gave me same rebates as one I chose? He said oh the one you chose had them too, what? No it didn't, you showed me a special tag had $3000 off on this car and you said it had extra $3K more than other one because GM gives extra money for certain vehicles? Its all lies. He could not get close to what he said he could do. A total waste of my time. Its just to get you in there and talk you into it all. They are typical car salesman. Bait and switch. Never again! Here that Mike? Never again!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bad management and sales tactics.

By Tabitha1234 on 9/12/2016 at 9:32 PM. Helped by Service Manager, Sales Manager.

I went in for a scheduled service. While we waiting we decided to test drive a truck. I am interested in a new truck. While talking to the saleman, I advised him that I was waiting for my service to be completed and that I had time sensitive obligations prior to the test drive. He agreed to let me drive anyway. After driving we started talking money, however, salemen can not sale so while he went to the sales manager, I went to check on my car in service. The consultant told me it was in wash at this time. I went back to the saleman and continued working on pricing. He went back to the manager because he can not sell a vehicle, and I checked on my car in service. Come to find out, it was not in wash, it was stalled in service to give the saleman time to do the sell. Once we were mad, all of a sudden the car came out and went to wash. Filthy dirty. It almost cost me my other obligations. The wash job looked like a 3 year old did it.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
3   Overall Experience
2   Price
2   Quality of Work

Great Dealer until recently

By democrat1 on 5/23/2015 at 5:09 AM. Helped by I choose not to provide this info..

This dealer was great when the opened up, they hired locals who treated everyone nice, even wash your car before giving it back to you. They were great to work with. Then towards the end of 2014 all the familiar faces were gone. Last time I had my vehicle in there, I had to complain to management because the service manager was feeding me a line of BS, instead of getting the vehicle scheduled. I ended up having to show them what they had wrong on the option kit they installed, which it turned out was covered by a TSB. Then last week I called because of a fuel consumption issue, same problem with same person. I ended up having to resolve the problem. I complained, and was later accused of cursing. As far as I know the service department tech's are still good. But anyone would be well served to have there vehicle pre-diagnosed by someone else before having any warranty service done.

I would not recommend this dealer.