Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.8  
Friendliness
3  
Overall Experience
2.8  
Price
2.8  
Quality of Work
1.5  
Service
1.1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Never again...

By camaro2244 on 9/29/2017 at 1:52 AM. Helped by Rachel (Trainee) Paul ( Trainer).

Horrible experience at Mike Savoie Chevrolet. My first experiences were not bad and this review would have been much more positive until I started to get misinformed and talked down to by service reps. I came to the service center on 9-12-17. I had an engine light on and brought it in for service. I also requested an oil change (which included tire rotation). Once I arrived I was informed of an ignition switch recall. I ended up agreeing to getting that service completed as well. They said it should take a day. I was given a courtesy vehicle in the meantime. 9-14-17 at 4:30 pm ( Shop closes at 6) Rachel had called to let me know my car was ready for pick-up. I was in Detroit for work and there was no way I would get there in time with rush hour. 9-15-17 I return to the service shop at around noon to return and pick-up my vehicle. I go to pay for my balance and the girls hand me back my keys. The keys they handed back were the same as the one I had dropped off ( with the recall there should have been a new set of key created) I was then informed on 9-15-17, 2 days after I dropped off my vehicle for service, that they had to order a key. Rachel had told me that they would call when the new keys got in and I could just swing by to pick them up. 9-17: I noticed my car pulling hard to the right, after tire rotation… Talked to “Paul” in the service shop and he didn’t seem too concerned. He said “well we can move the tires back for free, but to see why it is pulling would start ya at $59.00.” I was upset because of everything happening and asked why they wouldn’t look at it for free considering it started to pull after service and after spending over $650.00. Paul said "well we gave you a courtesy car for 2 days!" 9-18-17 – Rachel called and notified that the “key kit” was in. I was confused… Apparently the process never began and that would require an appointment (1 ½ Hr appointment). After having my car in the shop for 2 full days, and taking time out of work multiple times it became a big inconvenience to have been told the wrong information and make multiple trips. Not only did they misinform me on the pick up of the keys, they ruined my alignment and they were not willing to even look at it -without putting a price on it, and received nasty treatment from “trainer- Paul”… Very upsetting.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pre=purchase inspection poorly done - waste of money

By unhappy customer on 3/22/2017 at 1:32 AM. Helped by Mike Bertucci.

I am from out-of-state and called Mike Bertucci (service manager) and explained that I wanted the used car dealer to bring the car in for an inspection. The inspection was done but while the car was at the dealer I called Mike 3 times and the service dept 2 times trying to get some feedback on the cars condition. They never called back. When I saw the car in person the condition did not match the safety check that they gave the used car dealer. I was not happy with the quality of the work or the fact that they don't return calls. Beware of this service dept.

I would not recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Bought 2015 Buick Encore

By jimicare on 2/15/2017 at 4:54 PM. Helped by Brian Scraggs.

Worked with Brian to purchase a certified used 2015 Buick Encore. I was very pleased with the service and outcome. I had purchased a couple vehicles back in 2003 from Mike Savoie and that is what brought me back. Fortunately this Encore was available. Unfortunately I also wanted a Buick Regal which was not available at the time (this is a Chevrolet dealer).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Mitzi Hoffman on 7/14/2016 at 4:27 PM. Helped by Rick Russo.

This is the best ever car buying/leasing experience I've ever had. Rick Russo was the best. He was helpful in every way and I ended up with even more that I was expecting. Outcome: I love, love, love, my new Chevy Cruze!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Best dealership I've ever encountered. I've...

By bz8h6h on 11/20/2013 at 12:38 AM. Helped by Jeff Cideko, Robert Elezovic, Paul Verduci.

Best dealership I've ever encountered. I've purchased new vehicles, taken our Pontiac in for service, and had body work done a couple times. I've dealt with just about every department at Mike Savoie and I can say each time I've been their someone has gone out of their way to make our visit a pleasure. They will do what is needed to make sure you leave there happy, what else could you ask for?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience with this dealership! They...

By cheveyolucca on 1/4/2013 at 5:01 PM. Helped by Ed.

I had a great experience with this dealership! They seemed very honest and friendly! Ed even stayed late to make sure I knew everything I needed to know about this vehicle!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My experience has been less than stellar. I negotiated a...

By potential car buyer on 6/11/2012 at 8:13 PM. Helped by Shannon.

My experience has been less than stellar. I negotiated a deal and asked many times if the lease deal included everything including tax. Every time the sales rep said yes. I asked if there were any other fees and costs of any sort that I would need to pick up aside from what we agreed on and again the answer was no. The day my car was delivered the sales person sent me an email that there was $500 more on taxes. Its upsetting since I would not have let them pull my credit If I knew the real deal they were going to give me. I spoke to the sale manager who tried to help me by charging even more. He said I I paid $ 325.52 per month instead of $308 a month on the 36 month lease he would take of the $500 that wasn't supposed to be there. So lets go over his his deal 36 x 18.52 = $667.72 cents. So his way of making up for the fact his sales person misrepresented the deal he was willing to charge me an extra $667 of extra payment and in return take off the $500 that wasn't supposed to be there. Gee thanks. What a way to stand behind your offers

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sandy McMenomay is the quintessential salesperson for...

By Budman69 on 5/11/2012 at 6:11 PM. Helped by Sandy McMenomay.

Sandy McMenomay is the quintessential salesperson for purchasing a new vehicle. Sandy respected my time by evaluating my needs and offering options that fit my budget. The Finance Manager, Jon Hoke procured my financing before I could drink a cup of coffee…and with a better interest rate than I thought I would get. Wow! Next time I will only pour a half of a cup of coffee. I look my 18 year old son Jason to the delivery. Even though the Malibu is mine, Sandy look the time to educate Jason on the paperwork involved in the delivery process. I was also impressed that the General Manager, Keith Studzinski and the Customer Relationship Manager, Jeff Groom took time out of their day to thank me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I've been going the the service department for regular...

By bauer1mk on 3/15/2012 at 1:22 PM. Helped by Bob and Paul.

I've been going the the service department for regular maintenance since I bought my Traverse 3 years ago. They are the friendliest and most accommodating group of guys. The customer service is second to none!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My/Our experience with Mike Savoie Chevrolet has been...

By AnnetteCleghorn on 2/15/2012 at 6:04 PM. Helped by Brian in Service - Greg Zuelch in Sales.

My/Our experience with Mike Savoie Chevrolet has been very positive. I/We have purchased 3 vehicles from Mike Savoie with great service. I have used the Service Department only once so far. The service was Great! Brian answered the telephone when I called, he scheduled my appointment. It was a smooth transaction. Even with construction going on, the make shift waiting room in the new showroom was comfortable. I was so happy to learn that Mike Savoie had wifi, so I could use my computer while I waited. The time flew by, and my car was ready before it was expected to be done. They even washed it. I would definitely recommend Sales and Service at Make Savoie Chevrolet. Thank you!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

I just bought a 2012 Equinox. First let me say I had been...

By Kim Klegman on 11/7/2011 at 3:02 AM. Helped by Shannon.

I just bought a 2012 Equinox. First let me say I had been to several dealers looking for the available colors and Mike Savoie was the only dealership I found with every color made, several different option packages, and great internet service. I worked with Shannon through email and found a car I was interested in. We met Shannon and we had the best experience working with him and the rest of the staff including meeting Mike Savoie himself. I would personally like to thank Shannon for the excellent service and time provided along with the staff of Jeff, Keith, and Mike. Thank you for the excellent service we really appreciated you taking the time and patience to help me find 'the car'. Kim & Sandy K.

I would recommend this dealer.