Mitsubishi Dealer in Fayetteville, NC, serving Fort Bragg and Raleigh

Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.5  
Friendliness
3.7  
Overall Experience
3.5  
Price
3.6  
Quality of Work
3.7  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Worst place I have EVER bought a car from!!!! DO NOT BUY...

By Clohenry on 10/11/2019 at 2:57 PM. Helped by Mike.

Worst place I have EVER bought a car from!!!! DO NOT BUY A VEHICLE FROM THIS PLACE!!! TOOK ME TO THE CLEANERS TWICE!!! NEVER AGAIN!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Deceptive, aggressive sales team

By TellurideBuyer on 10/11/2019 at 12:45 PM. Helped by I don't know their names..

I sent a request yesterday asking for the drive-out price on a Kia Telluride. This morning a young lady called me to follow up. I asked again for the price, and a minute or two later (without being put on hold) a man picked up the phone. He may have said he was a sales manager; I didn't catch his name. He told me in his fast-talking, domineering, used-car-salesman-way that Tellurides are a commodity and that this dealership can only talk to people in person and see if the finances line up. (I am already approved for $34k through Kia financing and we will pay cash for the rest.) As I understand it, Tellurides are still vehicles that need to be sold, and they can be ordered. However, I told the gentleman that I'd like to see the drive out price in writing and would not be visiting the dealership - which is hours from me - until I had that information. He told me to have a good day and hung up. Following this unacceptable behavior I called the dealership back to talk to the General Manager. The gentleman I talked to that time, Charlie, said they don't open until 9 (also a lie), put me on hold, and then hung up on me. He wasn't even aware of who I was or why I was calling. Why is this dealership so reluctant to provide an honest price? It seems as though their intention is to be as deceptive and aggressive as possible, and if we are not candidates for being pushed around then they don't want to do business with us. DO NOT BUY FROM THIS DEALERSHIP.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cheryl

By Bear46& on 8/17/2019 at 3:02 PM. Helped by Cheryl.

went to Kia here in Fayetteville, and Cheryl was our sales lady . Great lady , very awesome . So nice , she helped us all the way to achieve our goals and hung in there with us the whole way . Ask for Cheryl if you want the best customer service . She has it all the way . She knows what she is talking about it and knows her facts . Great lady and sales person to know . We got blessed to have her work with us . Thank you kia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied

By Millie v on 8/17/2019 at 2:07 PM. Helped by Kevin And Mr. Ray from corporate.

I have purchased several vehicles from this Kia dealership My cells man Kevin was very very informative of the product that I was looking to Buy. He brought over a gym and from ki a corporate to talk to me about my payments and purchase it was such a pleasant experience and very professional atmosphere the guy from corporate made this purchase this time really great thank you to the whole team at keya automo I am a customer for life

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Queenbee#1 on 6/9/2019 at 10:03 PM. Helped by Jimmy Ferguson.

I just wanted to say Thank You to Jimmy Ferguson salesperson at Kia, he was great he came out in the rain to show my family and I cars. While I was looking he held the umbrella for me. I wasn't really looking for another car because I already had an awesome Kia Soul named Brad. Jimmy gave us the price on a Sportage, and talked with my husband about another color so we looked at then went back to the Kia Sportage 2020 badass that we ended up purchasing. Jimmy worked with us and did as he promised. We did not spend forever their. He showed us what our Sportage offered, the great safety features, I test drove it, and signed on the line. Jimmy you are the man. This is my second purchase from Kia Fayetteville , I always receive great comments about the cars I purchase. So do yourself a favor go get you a new smoking hot kia. Jimmy take care of Brad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Infamous Queen on 4/29/2019 at 3:06 PM. Helped by Shay.

Shay did a very excellent job. Excellent customer service. Very compassionate. Great listener and understanding of what I was looking for. A hardworker she is.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer Service Appointments

By Kuacustomer1974 on 4/25/2019 at 1:39 PM. Helped by Service Rep(s).

Kia Service Dept appointment is a test in patience. Do not expect customer service or a positive experience if you call for a service appointment. If the Rep can figure out the appointments without putting you on hold they eventually come back on the phone to say we have no appointments and to call back because they are busy! The Rep then Do My hung up the phone. Do not expect the service preformed to be anything more than poor. Car is returned dirty, not all parts are put back together correctly and items such as change is stolen from inside the vehicle. When problems are reported the service tech cannot find the basic problem or preform the most basic repairs. The Fayetteville Kia Service center and Dealer has gone from an excellent dealer to one of the worst ever over the last 2 years. This includes the sales persons but especially the terrible service scheduling and customer service. To bad because it used to be a great dealership. I have been a customer for over 20 years and now will no longer call this location for service or buy my new cars from them. I suggest all customers to driver a little further and go to the Kia dealership in the Southern Pines, NC location!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By mydaysoon on 4/13/2019 at 2:02 AM. Helped by Winston Davis.

Was very pleased how patient Winston Davis was with me. Looked at quite a few cars, but was happy he took the time to tell me about each one and answered all my questions. Thanks for all you help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Experience

By ACB 70 on 4/13/2019 at 12:20 AM. Helped by Winston Davis.

Mr. Winston Davis has displayed prompt, courteous service with each car buying experience. I've bought 3 cars from Mr. Davis over the years..great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Mr Winston Davis

By duke on 4/12/2019 at 11:02 PM. Helped by Winston Davis.

Who can provide the best car buying experience? Winston Davis (Kia of Fayetteville) hands down! Contact him for your car buying needs; he wont disappoint.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winston Davis

By dldoug47 on 4/12/2019 at 10:57 PM. Helped by Hugh and Mike.

Winston Davis is the best salesman I've ever experienced when purchasing a vehicle, his customer Knowledge and customer services was superb!!!!! I am referring him to all of my family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winston Davis

By 2017Neko* on 4/12/2019 at 8:57 PM. Helped by Winston Davis.

Winston Davis is an awesome salesman!!!! He will go out of his way to make sure your car buying experience is a great one indeed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winston Davis

By Missvicrn on 4/12/2019 at 8:31 PM. Helped by Winston Davis.

Winston Davis is an awesome salesman. I’ve purchased a vehicle from him and would definitely do it again. No pressure and very informative. Thanks Winston

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

saleman

By millman7 on 4/12/2019 at 6:57 PM. Helped by winston, davis.

Winston Davis is a very respectful salesman is go out he way, to try and get peoples in cars he will not let you down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service was AWESOME

By Fayettenam72 on 4/12/2019 at 6:43 PM. Helped by Winston Davis.

My experience was everything that I hoped that it would be.My salesperson Winston Davis was very patient because I had ALOT of questions... he was very knowledgeable, polite and professional. I highly recommend him. THANKS AGAIN WINSTON

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for the Best birthday ever

By Birthday 61 on 4/10/2019 at 10:45 PM. Helped by Hugh & Corey.

I was looking for a particular model car unfornately what I thought ideal was not available in a used vehicle. Fortunately between Hugh and Corey they located two vehicles for my choosing and as promise one did make me happy. It was my birthday and a wonderful gift for myself. Corey my associate was awesomely helpful, polite and easy to talk with like I've known him forever. He stayed well past closing to assist me getting my new car home and not having to return the following day driving it himself. His advice and suggestions were helpful and informative, above and beyond a pleasant experience it was perfection. He need not change one thing about his rapport with clients he's a natural and it should take him far. Thanks for everything. Be Blessed!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Worst experience Ever

By Disappointed 43 on 1/23/2019 at 5:11 PM. Helped by Winston Davis Jr was the salesman that I deleted with..

After my experience with Fayetteville Kia, I filed a complaint with Fayetteville PD & Kia Corporation. Never seen such illegal tactics in my 70 years of life, take my word for it, & read all the negative reviews, I should have, before I went on their property.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceiving

By Gaby01 on 1/4/2019 at 12:52 AM. Helped by Trenton,Antony,Mike’s..

Buyer beware... Do not believe the words that come out of their mouths. Read all the paperwork. Don’t let the them sweet talk you with friendly conversation. This is just to distract you from the “fine print” on the paperwork. I Stopped in just to check the price of a vehicle never got a straight answer and ended up with a vehicle that I did not want. I found the vehicle on their website at a much lower price than my paperwork. When I confronted them about it, the vehicle was removed from the website . After 3 days of wasting my time I finally got my trade in back and they reluctantly took their vehicle back. Never again will I do business with them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department

By Alexandra L on 12/10/2018 at 7:20 PM. Helped by Megan.

Bought a 2016 Kia from them had it a year and it started leaking oil . Upon looking at it and how severe the leak was I contacted the deal to set up someone to look at it . Called was spoken to rudely and was told I had to deal with the extended warranty company that i bought . The extended warranty was purchased threw Kia . Been xxxxxx around for 2 and a half days now . Anytime I’ve made contact with service I’m told that that’s not something they do :towing, rental car , ect . And yet the warranty company says otherwise ...I would not ever recommend this dealer to anyone for anything ...the only person who was remotely helpful was Megan.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car buying experience

By quickgloves on 8/25/2018 at 3:59 PM. Helped by Kiah, Christy, dawn, and the f&I ALABAMA FAN!.

This was a fantastic buying experience. From the care that we were shown from step one to the final close I felt totally secure in my buying experience. Kiah was our sales person and even though his product knowledge was shaky, his outstanding report and going the extra mile impressed me to the point that I was comfortable. And to make a point clear I always have my hairs up with salespeople. However, I feel that kiah was more of a friend then a salesman

I would recommend this dealer.