Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By MarcM on 8/17/2019 at 11:08 PM.

I've purchased several vehicles from Nina and shes provided me with the best service every time. Nina always makes me feel like she values my business. Thanks again, Nina!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service & Customer care

By Ncarroll97 on 8/17/2019 at 2:57 PM.

Fast, responsive. Above & beyond to satisfy our needs & more are just a few words to sum up the experience Matt has brought us! Easy in & out process had us driving almost immediately! great car, great place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By taylors9 on 8/16/2019 at 1:22 AM.

Just recently purchased a 2013 Audi Q5 from this dealership. Mo made the entire car buying process easy and enjoyable. He’s a very knowledgable and professional salesman. I would highly recommend buying a car from here. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful Experience

By Cosmogirl on 8/15/2019 at 1:37 PM. Helped by Mike Jette.

I needed some paperwork from Mike to give to my mechanic and within minutes, I received an email from Mike with all the needed paperwork. He was very friendly and efficient. My experience with everyone at Modern Auto has been wonderful. Thank you all so much.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very relaxed helpful buying experience

By Msp3406 on 8/13/2019 at 12:15 AM.

Kevin was extremely helpful in purchasing the vehicle. He was not pushy at all and worked endlessly to secure the right financing.. I would definitely buy from him again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Delta22710 on 7/31/2019 at 7:42 PM.

As always, Kevin was a pleasure to work with. This is my family’s 5th purchase from Modern auto. Quick and easy process. Communication was key.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just how great my experience was

By Flyinbryan25 on 7/28/2019 at 11:43 AM.

I worked with Matt Bisbee. He was very friendly and easy to work with. Also he didnt waste anytime he had the paper work done for me very quickly so I could do my signing and move on. He was also very knowledgeable about different vehicles and not pushy. Also when I did get there all the other workers were very friendly as well and we will be coming back to work with Matt again when we do my wife's car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Kevin!

By John on 7/26/2019 at 8:25 PM.

Had a great experience working with Kevin. He was very accommodating both with testing the car out as well as addressing all our questions and concerns. Would definitely be back if I have any more car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at Modern Auto

By bbbeauregard5 on 7/25/2019 at 6:32 PM.

The service manager Kevin was a great help on getting me in a new vehicle would recommend anyone to go there and buy a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful, non-pushy, and polite

By NateRoy on 7/24/2019 at 3:00 PM.

I was a first time car buyer, looking for a manual transmission vehicle. They’re not super easy to come by in good condition, but Kevin was more than willing to show me a couple options they had on the lot at their Dracut location. He gave me all the information on the vehicle, pricing all broken down, and what had been done to the car at the dealership. I can say that the great experience I had at Modern auto sales was greatly Kevin’s doing, but the dealership itself seems to be a very welcoming and respectable dealership. The dealership surely has attention to detail and ensures the customer that the vehicle they’re buying is exactly as advertised. They do as much work needed on the cars for them to be a reliable vehicle, and the perks I got from buying from Modern were pretty sweet too. A dealership like this is surely somewhere I’ll be returning for future purchases, and I love my new VW! Thanks Kevin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat customers satisfied again

By Jpd on 7/20/2019 at 12:45 AM.

Chris was very knowledgeable and friendly. We felt at ease and not under any pressure to buy any particular car. He wanted our daughter to be in a safe reliable car as much as we did. While paperwork was being processed Chris came out and kept us in the loop, saw my daughter had some stickers she wanted off her trade in and assisted her in doing so- he even put them on the new car for her. It is the little things that make you feel like your not a commission and that’s how we felt yesterday. Thank you for going above and beyond and giving us peace of mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, hassle-free and very helpful!

By MissEm on 7/18/2019 at 9:08 PM.

My experience with Modern Auto was nothing but professional, stress-free, helpful and relaxed. Kevin worked hard to find a buying solution that worked for me. Communication was responsive, clear and upfront. It was a great car-buying experience. Plus, the after-purchase car care package they provide is a great value. Thank you again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience

By DS on 7/18/2019 at 12:31 AM.

Have purchased used cars before and this was my best experience by far. Kevin was very responsive from the first contact. Kevin helped put me in a fantastic used car at a great price.. Will definitely return for future vehicle needs.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Good experience!

By Alex electric on 7/17/2019 at 11:46 AM.

It was a good professional experience from the moment I contacted them right through to the handshake. I would recommend them to anyone. Very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Modern Auto

By Ana Serrano on 7/15/2019 at 12:07 AM.

This would be my second purchase with Modern Auto, and I can say that their employees are very professional and do all that they can to help you through the stressful experience of purchasing a new vehicle. Working with Matt during this purchase made the whole process run smooth, he had contacted me the same day I had visited the dealership and my car was ready for pick up the next day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Fair, and easy.

By Francisco on 7/10/2019 at 6:51 PM.

Matt Bisbee made our buying experience very easy. Helped us choose the right vehicle for our budget, and got us driving home shortly after. Incredibly smooth experience, thanks again Matt and the Modern Auto team

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

VW Golf TDI

By Andreweg13 on 7/8/2019 at 11:24 PM.

I found the car online after driving by the dealership. Matt called me soon after I filled out the online form and set up a test drive the next available day. He was able to work around my schedule and worked hard to get all the paperwork pushed through so I could drive away with my new car. Great dealer. Great salesman. Another satisfied customer, would definitely recommend Modern Auto.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast fair and honest!

By TJ Savard on 7/6/2019 at 9:33 PM.

I was looking for a good truck and found a great one . Low miles well maintained and reconditioned to like new , great sales team Matt Brisbee and Keith were extremely helpful in answering all my questions and concerns! I would highly recommend Modern Auto of Tyngsboro!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Positive Experience

By Chogan on 6/20/2019 at 6:58 PM.

Joey made buying a car a positive experience with little stress. My husband and I both appreciate it.. We had been searching for sometime for this car. Thank you again.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Was very easy getting thru always got a answer or text

By Leo66283 on 6/27/2019 at 10:14 PM.

Salesman was very helpful and was quick to answer in professional way always reply very quickly was well informed of the car I was interested in

I would recommend this dealer.