Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.7  
Friendliness
3.4  
Overall Experience
2.7  
Price
2.9  
Quality of Work
2.7  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Modern concord experience

By Cooper72 on 7/31/2018 at 10:39 PM.

I had a appointment to test drive a 17 murano. When i got there i was told it had been traded to another dealer. Then told it had been purchased by a dealer employee. Then told it may not and been sold and might be bought back. At any rate I drove one and like it. Sitting in the office my wife pulled up carsguru where we saw the vehicle it was still showing in inventory on today it was 1500 higher than the day before which was 21,949. Then was told by preowned manager chris young that they were going to buy more at auction. That they would call ehen they got some in. BUT could not sell us one at our bugdet because that would be selling them for what they were paying for them. My budget of 21 to 22k If i were 16 I might would believe that. So i went to MODERN NISSAN OF WINSTON SALEM and bought a new 18. They want to sell cars. They want negotiate. For a few more dollars a month you can get anew with full warranty. WHAT A JERK.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Out $4000 and not fixed

By Patrick on 6/3/2018 at 5:45 PM. Helped by Service department in general.

I am not happy at all with my service to my Pathfinder. Spent $4000 dollars on a new transmission was told it would fix problem. It has been in 4 times in 5 weeks and still same problem so that tells me it was not transmission and really have no proof that a new one was even put in. Same issues arose 4 times this weekend. Moral of the story, I will never buy anything from modern Nissan of Concord and will be very hard pressed to buy a Nissan period if this is how the "fix" things.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gil is the best salesman!

By Nw3281 on 4/27/2018 at 6:14 PM.

Gil ask me what price range and what type of car I was looking for and took me directly to it on the lot I bought the first car he showed me! He made it the experience so easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mailman on 4/24/2018 at 6:13 PM.

Salemens was friendly and work with me on finding exactly what i was looking for and the price range I was willing to pay. Their internet price was exactly what was advertising they keep there word nothing different after arriving. No false advertising

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service during and after the sale

By PaulL on 7/29/2017 at 11:57 PM. Helped by Chris Young, Andy Adams and Gil (sorry, last name escaping me right now).

I just purchased my second Altima in two years from Modern Nissan. I had been shopping for another car for my household, and was getting too much run around from other dealers in the area. Since I was happy with my Altima, I went back to Modern to look at what they had to offer. I was immediately shown vehicles and had everything explained to me. After comparing several makes, I decided on a used Altima SV. The negotiation process was very straight forward, no twists, turns or tricks. I am happy with the deal. After getting the car home, I noticed an issue that I did not see when inspecting the car during the sale. I took it back to them and they addressed it immediately, no arguments or push back. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Not well represented

By martycroll on 5/27/2017 at 10:14 PM. Helped by Steven Cunningham.

Internet buyers beware! Please read this. I told the "Modern" staff that their dealerships probably do well in the local market with a "good old boy" system of physical sales and service -- but that "Modern" might not be a good label for them. A glaring disconnect, and disregard -- or even negligent disrespect -- of the online buyer negates the opportunity for a win-win here. PLEASE ... if that is you, then proceed with discernment -- and don't assume "Modern" is investing adequate operating funds or sales commissions in anyone or anything to protect your interest as a buyer. We drove six hours to buy a car that we believed they were reserving for us through a consistent stream of email, text, online chat and phone calls. Either by incompetence or intention, the sales management team sold the car just minutes before we arrived. We had been corresponding for 2 days with the sales manager and the Internet department. Steven Cunningham was the salesman they assigned to drop the bomb: "I have bad news for you," he said. "That car has just been sold." The ink was barely dry on the sale. Was this incompetence in their business process, or was this intent in sacrificing their own "Internet department" and going for the sure sale instead of holding the car? Or did they actually think I would buy something else if I drove all the way down there? It's unknown at this point, but it smacked of "old school sales technique" -- not catering to the Internet buyer who has spent hours poring over the screen and already knows what he or she wants and drives several hours to buy it. Steven tried to provide us tremendous service and make other deals, but there was nothing his sales leaders would do to eat their profit on another distantly possible buy -- and we came for that one car anyway and would never had driven there for the alternative, which I had seen before I left home but discarded as an option. Steven did fight for four of their $25 credits to pay for my gas. Other than that, they wouldn't budge to provide us any recompense. Kudos for Steven Cunningham at least. He behaved like a man of character. He understood our value as consumers. He fought for us. "Modern", please know this -- today's Internet buyer has done the research, and is there to buy the car that was advertised the way it was presented online. They know what they're doing. The Internet exposes your business in ways you've never needed to adjust for in the past. Make sure you cater to that market, or do a favor for everyone including yourself and your reputation, and just get off of the Internet. If not, you simply strengthen the stigma of "bait and switch" and "cheap sales" and general incompetence otherwise, all characteristic cliches the car industry is already plagued with. "Modern" is among those "brick and click" companies only partially retooling for the Internet and attempting to squeeze low cost value from it, who need to realize instead that INTERNET SALES ARE NOT FREE. "Modern" needs to pay attention and possibly even pay necessary commissions to their Internet department, to provide incentives for people to close deals and protect buyers. "Modern" is not modern in this way. I'm not saying don't buy a car from them, because I have no experience in actually doing that LOL (!!!) ... but what I am saying is that if you're interested in a car advertised online from them, you'd do well to make sure you are the one that is making it happen, because they display no evidence of a business process to protect your purchase. They haven't invested enough strategy and training and made the necessary shift in their business to provide this, and so you'll need to protect your own interests -- or better yet, go into it knowing you have no representation -- until they figure out how to play effectively on the Internet. "Modern", I would recommend you stop selling cars on the Internet, and just go to a static site with a "calling-card" type approach, something like an online brochure. Depend on your physical sales force and stop poking at the Internet with a stick to see if it's still alive. It is -- but not for you yet! For now at least, don't try to sell cars online, it's just out of your league. When you finally invest in the Internet side of your pbusiness, do it right. Realize your responsibility to protect your customer. Until then, you disgrace Internet eCommerce and your own shop -- and you continue to taint the already flailing reputation of the entire car sales industry.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare

By Sherry on 3/12/2017 at 1:20 AM. Helped by Kevin,Buddy,Richard.

After 2 really bad experiences trying to purchase vehicles I have to say the customer service was well below standards. Take extreme caution with your personal information as it may end up in someone else's possession because it happened to me and someone else. I will never go back again!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best ever!!! Judy rocks

By Haydensmom56 on 8/19/2015 at 7:43 PM. Helped by Judy Parker.

I went in and was greeted. If I had to wait other people came and offered me water or if I needed anything. I was treated like I was family. On my way out everyone was so happy. I had to drop off something but I noticed a problem with my door. On the spot they took the truck back to be looked at. But everyone came over to me to follow up if I was happy. I again felt like I was family. They really cared

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very happy with my car and the experience!

By lucy436 on 3/2/2015 at 8:19 PM. Helped by Stan Hinson, Ken Mesger, Mike Capo.

Stan Hinson (sales consultant) and Ken Mesger (finance guy) were great to deal with. Very informative and very patient. I had not bought a new car in many years and they made it a positive experience. We test drove a lot of cars and Stan answered a lot of questions. I will go there when it's that time again and I'll be recommending them to my family and friends. I'm really enjoying my new 2015 Nissan Sentra!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best car buying experience ever!!!!

By bj on 2/1/2015 at 6:01 PM. Helped by Andy Adams.

Great service. Andy waited patiently while my wife took nearly two hours deciding on which car she wanted. He did a great job on explaining our options so we knew exactly what we were purchasing. Best car buying experience I ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first time buying

By kari7492 on 12/28/2014 at 2:12 PM. Helped by selena saltz.

It was my first time a buying a car, and Ms. Selena Saltz was awesome! I couldn't have asked for a better sales person. She helped me find the perfect Car and without her and the help of the other gentlemen that I don't know his name but I'm sure he will read this too, I would have left without a car yesterday so I thank both of you guys so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!

By Joyce Ragsdale on 12/13/2014 at 2:09 PM. Helped by Travis Foy.

Great folks to work with. They really cared that we got what we actually wanted. WOULD DEFINITELY RECOMMEND MODERN NISSAN TO EVERYONE. VERY SATISFIED. ALL DONE IN A TIMELY MATTER

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Maxwell Jones on 9/24/2014 at 1:50 PM. Helped by Kramer.

Kramer is a very friendly & good salesperson to deal with. He is very responsive and shows genuine interest to get you the best car at your price range. He walked us through every single feature of the car - very impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Job

By jetsfan33 on 9/12/2014 at 3:34 PM. Helped by Curtis Hatchell.

Great experience for my purchase and trade in. Salesman and manager were reasonable and willing to listen to my thoughts and concerns. They got me out of my high interest rate and I got a great car also...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sentra

By Danell83 on 9/3/2014 at 3:44 AM. Helped by pierre franklin.

Pierre was very professional, friendly,and knowledgeable! I would definitely recommend him to others! He answered any questions that I had for him and made sure I got what I wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rogues are Red

By scruggdo on 8/24/2014 at 2:06 PM. Helped by Brittany Barnhardt, Brandon Horner, Buddy Hilton, Fred Cagle.

Our experience with Modern of Concord was entirely positive. While the purchasing process is "all about the car", we were impressed with the calm, effective mechanics of the Modern staff in meeting our expectations. The experience began when we arrived at the dealership with a hearty welcome by our sales associate, Brandon Horner, and supported throughout by Sales Manger Buddy Hilton. We were then allowed to make our own decisions with professional presentations from the F&I Business Manager, Fred Cagle. Since we do not live close to Concord, we will be challenged in the future to develop a similar relationship with servicing our Nissan. Hopefully, this can be done effectively with a win-win arrangement. Note that this entire transaction was developed by internet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase and trade

By jshawkins22 on 8/11/2014 at 7:45 PM. Helped by Curtis Hatchell.

Overall great experience for my purchase and trade. Salesman and manager were reasonable and willing to listen to my thoughts/concerns. Made a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Titan Truck

By Lisabrom1 on 6/3/2014 at 9:50 PM. Helped by Curtis Hatchell.

Curtis Hatchell and Modern Nissan made it very easy to purchase my new Titan truck. This makes the 5th car I have purchsed from Modern Nissan since 1990. Everyone was very friendly and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr conn

By Graham Conn on 5/30/2014 at 11:08 PM. Helped by Phil Reddy & Pierre Franklin.

Worked with two salesman and a manager and I got outstanding help by salesmen and management. Would recommend these people and the sales staff to anyone wanting to buy a new or a used car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recommend this dealership

By Fred77 on 5/24/2014 at 11:44 AM. Helped by Kramer.

Buying experience was painless. Sales personnel were friendly, knowledgeable and a joy to work with. I was only considering buying, not needing to buy. But experience was positive, so I bought. I highly recommend.

I would recommend this dealer.