Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.3  
Friendliness
3.5  
Overall Experience
3.3  
Price
3.4  
Quality of Work
3.5  
Service
2  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By jp on 6/14/2019 at 3:01 PM. Helped by Marina, Sam, Reggie.

Modern Nissan had more new Frontiers in their inventory than any other local dealership. Really appreciated being able to see all of the different options and trim levels in the photographs on their website. Salesperson Marina was friendly, personable, attentive, and helpful. She cheerfully answered all of my questions, and if she didn’t know the answer, she quickly obtained the answer for me. She took a personal interest in meeting all of my needs for a new truck, and she went above and beyond to make sure that each need was met. Sales Manager Sam was congenial, polite, and professional. He made me feel as if I was a valued customer, and he seemed truly interested in helping me obtain the vehicle that I wanted at a price that worked for me. Finance Manager Reggie was affable and courteous, while also demonstrating non-stop patience and good humor. Reggie spent an extensive amount of time going over every aspect of the purchasing process with me in order to make sure that I was fully informed and comfortable with “the numbers.” Reggie and other members of the sales and service staff were very receptive to my desire for additional information with regard to the powertrain and extended warranty coverages. Truly appreciate the free “first two maintenance visits” and lifetime state vehicle inspections. Following the manufacturer-recommended service recommendations is something that I take seriously, and I look forward to utilizing Modern Nissan’s service department in order to maintain my truck.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Delayed Service & Poor Communication

By Customer336 on 6/5/2019 at 5:36 PM. Helped by Sean (service advisor), Tony (service manager).

So I initially took a chance on Nissan (since I was already a loyal and satisfied driver of Honda & Toyota) and decided that my first car that I had to spend my hard-earned money on would be a Nissan. The new CVT transmission was supposed to be elite compared to others. Well, fast forward, I’ve only had the car for 4 years and the transmission went out around 103,000 mi. Well, due to my last experience at this dealership (which was awful), I figured, “hey, that must have just been poor communication and a mistake on their mechanics end (which I had to pay for out of pocket...of course).” I’ll chalk that 1st bad experience up to a random luck of the draw. So they have had my car over a week and the service hasn’t gotten any better not have they filed paperwork. Even after filing a formal complaint to 1-800-Nissan1 in regards to how the service advisor (Sean) and the manager (Tony) have intentionally delayed submitting my information to the PowerTrain division so that I can move on getting my repairs authorized, still nothing has been done. I ended up with a case manager (who has been wonderful) and was notified that Nissan would cover 60% of the repair costs. Well once the learned that, they actually decided to move slower and allow my car to remain down (or send it to another Nissan...which I’ll have to cover the towing costs & start this entire process over again) instead of submitting the proper documents so that I can move forward with my repairs. I hate that I referred others to purchase cars from this dealership, which they did. I personally wouldn’t recommend anyone to go get their car serviced from there, especially if you want good communication in a timely manner. And because it seems as if they can’t handle criticism or complaints in the service department, it’s a good chance that if you complain or file a formal complaint against them, they will delay or deny your car to be fixed by them and recommend going to another Nissan dealership. Therefore...allowing your car to sit until you give up on their service improving for you. So outside of the fact that I’ll still have to pay for services, I’m continually losing money each day (I.e., car rentals, Lyft, and Uber rides) due to them purposely being petty and delaying my car to be fixed because they are mad that I complained about their lack of service and communication. They’ve even lied about communicating with my case manager throughout this process.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Dealership ro

By Janice on 3/20/2019 at 9:41 PM. Helped by Ron Long, Steven Cunningham, Cindy Purdue.

Ron Long greeted me with a friendly smile. Ron is a gentleman and a professional. He is very efficient, and I really appreciate his expertise

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pathfinder 2013

By Stewart-cares on 3/12/2019 at 3:22 AM.

I was a loyal customer to modern Nissan for many many years. I purchased many Nisan cars from them. I went to Modern Nissan to purchase a vehicle because my previous comment was totaled. I purchased a 2013 pathfinder sv model. The person that sold me the vehicle was very nice they had to get the Pathfinder who bought to Winston from modern Nissan of lake Norman. I was told that the person that was driving that vehicle works for the company. I found a couple of things wrong with the vehicle but since it was snowing the gentleman told me that we can come back at any time to get the issues resolved. I’ve purchase cars there so many times that I just trusted his word. After signing and taking the vehicle home a couple of weeks went by and I began seeing other things wrong with the vehicle. The seal around the back doors would stay in place.. I called the dealership to let them know and I was told we get it we see what we can do about it. When I took the vehicle and I was told to take it to service and service just pushed it back down and said it should be fixed. Still have problems with the seal around the door. My transmission went and I had the vehicle towed into modern Nissan service Dept. Nissan covered it. Receive my call back in a week thank the service department and resume done with my life. Since then it’s been a little over a year and the transmission has gone again. This time I decided to look up the 2013 pathfinder and found out that the year 2013 and 14 had a lot of major issues with they are transmissions.just before the year was up, I went to service to let them know that I had heard a noise, In order to find out what the problem was , they would have to hear a noise. After the year was up modernism inspected my car and found out it was indeed the transmission again . This time I was told that it wouldn’t be covered. I believe that modern Nissan knew the day that they sold his car to me, that it was issues with the vehicle. I have tried numerous times to get in contact with the Fowler’s. I’ve left messages with his secretary . The secretary just calls the service department And nothing gets resolved. My pathfinder uses gas 93 and has been service. The Fowler’s didn’t care about the issue at hand and definitely never called me back. I have went to modern Nissan corporate office off the Strafford. I have left numerous messages again and still no response. I do not recommend anyone ever buy a car from them. The Fowlers only care about making the sale. Had I known that the 2013 Nissan Pathfinder has so many issues, I would’ve never purchased this vehicle. I have purchased five vehicles from Nissan and have never had an issue with my transmission in all the years that I have been driving. I’ve only have driven Nissan cars since I’ve had my license. I have had my license for 28 years. That should show you how loyal I am to Nissan. I honestly will never buy another modern Nissan vehicle. I would rather purchase from someone that cares about their loyal customers. Currently my vehicle still has not been fixed and modern Nissan still hasn’t tried to help resolve this issue. Any of Fowler’s, could’ve made this right and figure out something to get me taken care of. 😌😒

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Avoid at all costs !!

By Sylvia on 3/9/2019 at 1:38 PM.

Purchased a vehicle from this dealership through a 3rd party. To begin with, I found out later that the price advertised on their website was increased by $500+ to the 3rd party that I was working with. After purchasing the vehicle I had to make additional repairs which the dealer would not reimburse me for.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a pathfinder

By Ash Foster on 2/17/2019 at 4:23 PM.

We recently purchased a Pathfinder from Modern Nissan & it was by far the best car buying experience we've had. Lillie was my first point of contact from the internet department, she was very understanding & friendly. Melissa the operations manager introduced us to our sales person, Janet. Her actions/personality were far from a sales person. She treated us as people, not a sales opportunity. Jason the manager & Janet worked very hard to come to an agreement that worked for us. We never felt rushed, judged or like just another customer. I highly recommend Janet for any vehicle purchases & the dealership in general.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

58,000 truck with major damage due to transport

By Toby on 2/14/2019 at 10:39 PM. Helped by ROB FOWLER.

I bought a new truck .the salesman said had to replace grill when we got to finance told grill replaced due to rock on tranpsot. Now paperwork reads front end damage.per rob Fowler they replace bumper. Ask could I bring truck back to be looked at was told no and recieved a letter saying not to come back to any mordern dealer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Boboblk2012 on 1/30/2019 at 11:24 PM. Helped by Candice Rakes.

They was really helpful with my purchase of a new vehicle and answered every question I had .... Candice was amazing sales person and i would highly recomend her ....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well done very great business assistance

By Timothy Smith on 1/30/2019 at 2:33 PM. Helped by Miss.Jessica in same service.

Always get great service from my service adviser Full detail about all mechanical problems.. I am grateful an satisfied. I will recommend highly... Never had any problems since I first started comin.. Thank u so kindly

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Will Never Go Anywhere Else

By Yankmedoodle1 on 1/18/2019 at 6:16 PM. Helped by Joe Shaw.

Purchased a used van and had it in their service center 4 times in 7 days. After the check engine light came on, we asked if they would help. They put us in a comparable van, easy. I'm so happy and thankful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my 2016 Rouge

By Shani Riley on 7/18/2018 at 11:46 PM. Helped by Collins Mcghee &Cameron.

I absolutely love my 2016 Rouge.All the bells and whistles I wanted plus 3rd row.My salesperson Collins Mcghee was awesome.I definitely will return to Modern in the future for my cars.Thanks again Collins.God bless

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No Service after the sell

By Lu Ann Sorrell on 4/11/2018 at 7:46 PM. Helped by Service Manager.

Severely disappointed and dissatisfied with 2012 Altima purchase. The clear coat on the hood of the car has cracked and peeled. The Service Manager determined this was the result of a tiny scratch caused by a rock hitting the hood. There are multiple areas of degradation. This vehicle was purchased new and it has been garaged at home and work. This should not be happening on a 5 year old car. This car is not designed to withstand normal driving conditions. I have had all of my service done at this dealership. Obviously they do not value customer loyalty or repeat purchases. A simple good will gesture to take care of obvious factory defect would have made a great story of customer service. The Nissan Complaint department was of no help either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great sales staff

By Titan 2017 on 8/14/2017 at 10:38 PM. Helped by Joe Pierce and Eddie Hernandez, Joe Joy.

Salesman Joe Pierce was very helpful with our Titan purchase. Knowledgeable and friendly. Joe was indeed the model of the Modern Difference .Ask for Joe and you want go wrong. Sammy Shoaf

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Quality of Work

Dissatisfied

By Vivian on 5/6/2017 at 12:14 AM. Helped by Jered B Edwards.

I had a recall part replaced they said I needed front brakes and routers turned. They quoted me 220.00. I let them know that I'd have my mechanic do my service. I took it in the next day and my brake my brakes were stillin good condition. What happened to honesty? If my car needed brakes my mechanic would have charged 120.00.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car experience

By Etorres17 on 4/22/2017 at 4:01 AM. Helped by Mercy.

I was attended and had all my questions asked thanks to Mercy who was of great help. She could relate to our situation and was more than glad to help. Thanks to her I'm enjoying my new car. I totally recommend her if your looking good for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Bowman,brandi on 4/13/2017 at 2:13 AM. Helped by David Hamilton, Miguel Lara and Adam.

The friendliest car place I've been to. All the people we worked with were so nice and not pushy. Second purchase from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MODERN NISSAN of WINSTON SALEM - THE BEST in NISSAN

By NC Car Guy on 4/11/2017 at 4:56 PM. Helped by Dylan Mounce, Steve Tuttle, Miguel Lara, Hanna in Finance, Bobbie-Joe in Service.

This is our 3 purchase from MODERN NISSAN of WINSTON SALEM. - The Sales staff is very professional, no pressure and goes above and beyond the call of duty. - Dylan Mounce helped me find the right car, and on top of that, the right price. His phone number (Cell) is: (336) 830-4102 - Call him, you won't be disappointed!!! Leave a voicemail message if he can't answer and is with a customer, and he calls right back instantly. Additionally, the Sales Managers: Steve Tuttle and Miguel Lara are great to work with, as is Hanna in the Finance team. - In summary, if you want the best cars at the absolute best price, along with a winning team that will service your car, exceed your expectations, then Modern Nissan is the store for you!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Pre-owned purchase

By Shannon Kinzer on 3/11/2017 at 9:54 PM. Helped by Collins McGhee.

I received good courtesy and respect with Collins McGhee at Modern Nissan. He was knowledgeable about each inquiry which also won me over to make a purchase. I like the service and friendly atmosphere, and would gladly recommend a family member or friend to consider going there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service at Nissan

By Pedro Collado on 2/16/2017 at 2:42 PM. Helped by Mercy Ramirez newsom.

Mercy Newsom is a very nice and she always goes beyond her duties to help me. I am very picky and she always do her best to accommodate me. I will always purchase cars from her. I also like to thank Eddie for an excellent customer service. Pedro

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sale Marcy Newsom

By Yami2016 on 2/15/2017 at 12:24 AM. Helped by Ms Mercy Newsom.

Marcy Newsom was very good in detail of the product we are buying, She walked and explains everything we needed to know that we are very convinced and happy with our purchase.

I would recommend this dealer.