Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very accomodating

By LeighaC on 9/18/2019 at 12:31 PM. Helped by Raymond.

I pulled up to get my tire sensor checked and was very impressed with the entry way. You pull up, the doors open immediately and you pull into an enclosed area. After just a few seconds I was greeted and assigned an attendant. My tire sensor kept coming on. The attendant checked the pressure and showed me how to use my own tire gage which I thought was very nice. After determining that I had a nail in my rear passenger side, he showed me to the waiting area. The waiting area had hot and cold drinks available, large televisions and a lot of work stations with chargers for those that needed to work while waiting. It took about 30 minutes to patch my tire. The attendant who I think was named Raymond?, was very nice and thorough explaining things to me. He then walked me to my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Tacoma Purchase

By Tennessee Volunteer on 9/6/2019 at 9:09 PM. Helped by Parris Mims.

I gave Modern Toyota a Five Star rating because my sales experience. My salesman, Parris Mims was courteous and professional. He answered all my questions. Parris went the extra mile to get color I wanted for the Tacoma I purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

money saver

By wayne on 9/10/2019 at 3:36 PM. Helped by Scott and Jordan.

I went to this dealership yesterday thinking that i would need new calipers along with rear brakes. The mechanic approached me after looking at my brake assembly and said that my calipers were fine (saving me nearly $700. I am very thankful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By hollisart on 9/5/2019 at 1:12 PM. Helped by Amy Routh, Charlie Simpson, I never worked with Courtney Crowley.

Amy was wonderful, very efficient and professional. She was able to answer all of our questions and actually made the experience pleasant and fun. I would recommend her to anyone wanting to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By mike6157 on 8/15/2019 at 5:14 AM. Helped by mo.

Very Good Mo done an excellent job dealing with us on short notice .Was not really looking to purchase but was looking at trucks Thanks MO

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New auto

By King2Kong on 8/28/2019 at 11:33 AM. Helped by Justin spaugh.

Very kind and courteous folks, not pushy, no sob stories on dealership ain't making no money, willing to work with prices that weren't on sale to get the deal done, hope the service department will be the same, will add to review after service visit

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service and extortion

By 2bib on 8/18/2019 at 6:34 PM.

Took my 2001 Highlander in for AC-DC issues after a local shop told me they weren't sure. I asked them to do the $110 diagnostic check to tell me what was wrong. After 2.5 hours, I was told that it just needed freon. They charged me $211 for the AC service. Then came out and told me that there was a large leak in the condenser. To vacuume the system and recharge, you need to draw a vacuum and pressurize the system, that leak should've been found on the diagnostic test. Then they wanted $700 to fix the condenser. I repaired the condenser for $120. So I took I took it back to get it checked again, the condenser wasn't the problem, they said it was the high pressure switch and it was going to be another $600. Again, this should've been found during the diagnostic test. They told me that I can't replace just the switch, the tubing from the firewall to the condenser had to be replaced. $21 later, I replaced the switch. I had a local shop test the AC and it was working, but not turning on without jumping the compressor. Turns out it was the AC switch inside the car. The local shop charged me nothing to troubleshoot that in about 10 minutes. Now... to replace the controll module inside, Modern wanted +/- $1000. I got one online for $125. Modern would've cost me close to $2500 to guess and take stabs at what was wrong with my car. Just very disappointed. This is why people gate going to dealers for repais. I have 3 Toyota Highlanders. Rice Toyota now has all my business. Such a shame. I was always loyal to Modern. Always. I feel like I lost a family member.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rav 4 Hybrid

By dbrawley on 8/15/2019 at 11:14 PM.

After not having the car we wanted, the staff at Modern Toyota got to work and found us a car. The car arrived at the dealership the next day. Great experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman very attentive to our need and very helpful .

By hambone on 8/4/2019 at 10:03 PM. Helped by charlie simpson,wes wheeler.

Your dealership has really grown to an outstanding dealership. We made a mistake traveling out of the area and not taking time to find vehicle you could find for me and the great service and care you give.I will definately be recommending your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely happy with the entire staff and love the car

By MJB on 8/3/2019 at 7:55 PM. Helped by Brad, Amy and Derek.

Everyone there was so friendly and helpful with any questions that we had about leasing vs. buying. Amy the sales person was very knowledgeable and so was Brad the finance person. We really enjoyed our experience there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Feeling cheated

By Sweethoneyjames on 8/2/2019 at 6:55 PM. Helped by Stephen in service.

Took my Prius in for a standard tune-up. Ran perfectly going in, paid almost $700 for the tune-up, which is ridiculous in the first place, but to add to the frustration by the time it got home it could barely run. Had it towed back to make sure they put everything back together properly. And they got back to me with an estimate of over 3k to fix the problem. I won’t slander their name by calling them con artist, even though it is probable, but if they are not cons, then they are awful at their job, and not honorable enough to own up to their mistakes. Either way, I will not trust them with my car again and neither should you. They also offer rewards for reviews, so pay attention to details.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable Service

By LEVERHART on 7/29/2019 at 3:03 PM. Helped by Gopool and Gini.

My interaction with Modern Toyota has been impeccable. From my experience with my salesman to my recent service appointment, I couldn't ask for anything more!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got best offer in the triad!

By Prakash on 7/25/2019 at 5:38 PM. Helped by Bobby.

My son and I were fortunate to meet Bobby and bought Car from the Modern! We hope we will receive the same type of services in days to come!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience

By JustinH on 7/19/2019 at 12:19 PM. Helped by Gopal and Susan.

I had the BEST experience working with the Modern Team. Gopal was my sales guy and he was absolutely stunning with his attention, knowledge, and overall demeanor. He worked with me to find the best option for my family and I can not even use the correct words to describe how great my experience was with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience with everyone I worked with

By Katherine19 on 7/16/2019 at 12:51 PM. Helped by Donald Richardson,Kevin Hecht.

Was very anxious about buying new car alone for the first time at 67 years old. Donald Richardson treated me with total respect and compassion easing me right away with process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a new car!

By JohnMathen on 7/11/2019 at 12:01 PM. Helped by Allison Beeding, Wes Wheeler.

Got in touch with Modern Toyota regarding a new Avalon. Allison emailed immediately with a detailed price breakdown for all the options. We took a few more months to finally decide on the specific vehicle and custom ordered our car. Allison gave us the estimated delivery date and a few days before the delivery date, we completed most of the paperwork by phone and e-mail. We setup an appointment to pick up the vehicle and once there it took only a couple of hours to complete everything to drive home the vehicle. Wes Wheeler spent more than an hour explaining all the features of the vehicle. There was no high pressure sales tactics like paint protection, fabric protection, extra oil change etc. that you experience at most other dealerships. Overall a very pleasant buying experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Refused to repair safety recall.

By Rhas30 on 7/5/2019 at 12:22 AM. Helped by Dwayne and Tommy.

There is a safety recall by Toyota that requires them to put sealant on the sensor behind the grill. This is to keep water from getting in and causing your brakes to be applied for no reason going down the road. But because I put an after market grill on the truck. ( Mind you it was made for the sensor and has the original Toyota Emblem that the sensor is behind) they refuse to fix it. Safety takes a back seat to them!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless and So Much More

By Bradd on 7/4/2019 at 11:18 AM.

Was so pleased with my first maintenance visit for my new RAV4. Waiting area was immaculate, and enough room so that you didn't feel like you were stuck in an emergency room. Nice new bathrooms with really nice lighting and fixtures. Definitely gets my highest recommendation.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

time waster

By enfisher85 on 7/2/2019 at 8:38 PM. Helped by Donald Robertson.

I contact your internet sales team on 06/20 inquiring on a used 2018 Camry and found out it was no longer available. The lady I spoke with was fantastic and actually suggested I come in and look at the 2019 and quoted me a great price. I made an appointment for 06/22 to see a sales person. I came in and was set up with Donald Robertson. I let him know I was interested in a new 2019 Camry. He took me outside in the rain and let me look at the outside of a few cars and told me nothing about them. He took me (and my sister) inside an immediately started pushing a finance application. I had a cosigner who was not present but I was able to get her on the phone and we applied. I was informed we could not be approved that evening since it was late on a Saturday and he would call me Monday. Monday afternoon he informed me Equifax had placed a fraud alert on her and she needed to have it removed. She contact them to have it removed and he told me he would check on it and let me know. Today is July 2nd and I have not heard back from him since June 26th. After the crappy service he gave me, I went to Rice Toyota on June 28th and purchase a new 2019 Camry SE and received the most incredible service. My sister, who was with me, also purchased a new car from there on June 30th. She came with me because she was also in the market for a new car. I will never waste my gas or time driving back to Winston Salem. He made it very clear I was not a big enough sale nor worth his time. I come from a sales background and I would never EVER treat a customer the way he did. When I was at Rice, they told me more about the car in 5 minutes than he did in the whole 3 hours I allowed him to waste. The only reason I got to see the inside of the car was because I asked. He handed me keys and I TOOK MYSELF OUT THERE. His customer service is total garbage.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2nd Vehicle purchase this year

By Retired Marine on 7/1/2019 at 11:16 AM. Helped by Jose Lopez.

Low pressure salesman ! Jose Lopez did a great job ! I did my research prior - told him what I wanted and what I needed. Handshake and 30 minutes later and deal was done.

I would recommend this dealer.