Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Did not honor their own quote!

By Disappointed with Modern Toyota, Boone on 11/9/2018 at 9:02 PM. Helped by Michale Lyall.

I got a quote on a new 2019 Tacoma, with specified options. I also got a quote for a trade-in, based on photos and description. We went to the dealership to finalize the deals and they changed both quotes. They said that someone must have made a mistake, and admitted it was on their end. But they would not honor the quotes. Their new prices were $500 more for the car and $500 less for the trade-in. We walked out the door and immediately called another dealership that had already provided a quote on this vehicle. They said they will have no problem beating the other quote. Plus, they acted like they actually wanted the business. Modern Toyota in Boone acted like they could care less about the whole transaction. Will never go back, and will spread the (bad) word as often as I can. I don't like to be swindled! I also want to thank Modern Toyota of Boone!! Because they treated me so poorly, we immediately went to the next closest dealer and ended up getting the exact same vehicle, with the exact same trade-in for $1500 less total! So, I'm sure glad you opened my eyes to your operation, and saved me a lot of money!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Toyota on 11/7/2018 at 4:08 PM. Helped by Tyler.

Everyone was great. Tyler was on top of my sale and a great help to me he worked with me for days to get what I wanted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership

By Jack and Debby on 9/30/2018 at 9:32 PM.

Special thank you to Mr Paul Davis for a truly professional sale of our Toyota Corolla. From the moment we entered the show room to leaving the dealership with our new car we took great pleasure in buying from you. We would definitely recommend you and come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and painless.

By Sherry123 on 9/26/2018 at 12:13 PM. Helped by Paul Davis.

First time in years (15 or so) buying a car and was pleasantly surprised by how pleasant and easy the whole process was due to the great staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought Highlander on Sept 4

By tyler on 9/6/2018 at 11:48 AM. Helped by Robert Ellsworth.

First time I have had a Toyota in several years and now glad I got another one. Robert Ellsworth was very knowledgable and experienced and did an excellent job in selling me this great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and pleasant

By Bonnie583 on 5/31/2018 at 4:46 PM. Helped by Jazmine.

Jazmine was very welcoming, knowledgeable and efficient. I appreciated her helpfulness, explanations and thoroughness. I just moved from Niceville, FL and while the service there was fine, Jazmine made this visit much more pleasurable. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Modern Toyota of Boone

By Dee on 5/16/2018 at 12:09 PM. Helped by Robert Ellsworth, John and Zak.

I’ve had a Toyota for 8 years now & every time I’ve needed service I go to Modern Toyota of Boone. Last year I was away from home & needed an oil change, I went to another Toyota dealership & thats when I realized not all dealerships are the same. Modern Toyota of Boone goes above & beyond to make sure you are completely cared for. I highly recommend going here. I’m happy to say I recently bought a new vehicle & I was also cared for & am completely satisfied with everything Robert, John and Zak accomplished for me. Thank you Team Boone, Dee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Tundra

By 69Golfer on 3/30/2018 at 1:47 PM. Helped by Justin.

Sales staff personnel were very friendly. Clean show room. Justin did an excellent job on the process. We had never been to this Dealership before, we were very impressed . They were very helpful after the sell helping us find a place to eat supper. Like I said, we had never been to Boone NC before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team

By MG on 3/1/2018 at 11:25 AM.

Caring service tech. Accurate in all ways. On time. No more to say except I will continue to use Modern for all my service needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Every one was great to work with

By tacoma man on 2/11/2018 at 2:49 PM. Helped by Amy , Tyler and Zach.

every one was very helpful with the sales experience . no pressure at all to buy . took a test drive and all of the features were explained really well . and was given all the time i needed to look the truck over and ask questions about some of the features

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Mediocre Dealership

By Max on 2/3/2018 at 4:06 PM.

I made a purchase here after reading all of the great reviews only to find this dealership to be mediocre. Nothing stood out in working my deal. The dealership appears to have little interest in keeping me as a longterm customer or getting my vehicle service work. Would I purchase another vehicle here ----- maybe if the deal was to good to pass up. I expect a dealership to work harder to get and keep my business longterm.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was great especially my salesman, Mark Burchette.

By Todd Helton on 1/17/2018 at 12:38 PM.

Everyone was great especially my salesman, Mark Burchette. Also, the management worked very hard in our purchase of 2 vehicles. I would recommend Modern Toyota in Boone to all my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence of staff

By Kay678 on 1/2/2018 at 10:57 PM.

We worked with Matt Scarabelli on two different Toyota purchases. Excellent service and professionalism on Matt’s part. We would unequivocally recommend anyone in the market for a Toyota to go see Matt Scarabelli at Modern Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service from Justin Keable!

By Mr MM on 12/11/2017 at 8:24 PM. Helped by Justin Keable.

A few words of praise for the excellent service I've received from Modern Toyota of Boone, and from Justin Keable. He assisted me tremendously with the purchase of a 2002 Toyota Matrix. I've dealt with him numerous times and he always treats me with the highest level of standards. He treated me no less than if I was buying a new vehicle. Justin is a one of a kind car salesman. He's honest, patient, and knowledgeable, and is always willing to assist. He went out of his way many times to assist me with the purchase and servicing of my vehicle. Over the years I’ve purchased many vehicles in Canada and in several states, and my experience with Justin is hands down the best experience I've had buying a vehicle!! Folks, if you're in the market for a new or used vehicle, go see Justin – he knows his stuff! With the excellent experience and support I've received from Justin and Modern Toyota of Boone, I wholeheartedly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professionalism

By Margaret from Brevard on 12/1/2017 at 2:50 PM. Helped by Mike Newman, Tina and Zac.

Thank you Modern of Boone salesman Mike Newman for your professional manner and assistance. The purchase of my Toyota Tacoma was smooth, hassle free and worthwhile. Mike was very informative and helpful as well as Tina and Zac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Same day request well served

By diamondb on 11/21/2017 at 1:19 PM. Helped by Mariah.

I needed a same-day (within 4 hours) service on my older Lexus in order to make a driving trip. I'd never visited this dealership in the past. They fit me in the afternoon schedule. The service rep listened carefully, called the service tech who offered to clean the engine at no charge and gave options on the diagnosis methods. After she reviewed the options with me, she led me to a very comfortable waiting area where I relaxed with hot tea and a bakery treat. In very short order she came to say they were finished and found the problem, I could check out or stay and relax as long as I'd like. At checkout, she produced a free car wash token for Bubbles next door which I put to use immediately upon leaving. She walked me to my car, thanked me for the business, and I was nearly in tears with the warmth and success of the appointment. I'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience with Michael Newman!

By dp51 on 11/13/2017 at 11:47 PM. Helped by Michael Newman.

Michael Newman is an amazing representative for Modern Toyota of Boone! I have done a LOT of transactions, none as smooth as this one! His guidance, knowledge and persistency gave me the information and comfortability that you need when purchasing! Modern Toyota really lucked up with this guy! I would HIGHLY recommend Michael Newman to anyone and everyone looking to purchase a vehicle! His professionalism, class and experience is second to none! This man should get a bonus! (or at least some paid vacation) I'll forever reach out to him for anything auto-related. Thank you for the amazing experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

easy recall

By kamryn18 on 11/11/2017 at 3:06 PM. Helped by David.

My 2008 Toyota Yaris had 4 recalls. I go to Appalachian State so Modern Toyota of Boone was the most convenient place to go. It was my first experience getting my car serviced without my parents and it was wonderful! David in service made it so easy and was so kind!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly with a Great Experience

By southjl on 9/15/2017 at 4:08 PM. Helped by Austin, Amy and Zak.

Very helpful and extremely friendly ready to answer all your questions. Awesome service smooth sale. Thanks Austin for making me feel welcome and non pushy was a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By Mcclellan79 on 9/11/2017 at 2:18 PM.

Very Friendly staff and nice dealership. The fastest car buying experience I have ever had. Great experience would recommend anyone give them a call before you go anywhere else.

I would recommend this dealer.