Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3.3  
Price
3.3  
Quality of Work
3.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointment

By ebooth08 on 6/7/2019 at 12:18 PM. Helped by N/A.

I've never been more disappointed in this dealership then I am this week. I went for a oil change in March, thought nothing better of it because these guys here are usually straight and honest. Not this time, what should have been an simple and quick oil change that my brother in law could do since I didn't have time to schedule an appointment nor wait 3 freaking hours in the lobby for my car to get done, has now turned into a $1,300 worth of damage that I've had to fix. Be very careful of the service out there, I won't ever be using or buying another car from this dealership ever again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Group of People

By rdavidson723 on 4/15/2019 at 3:24 PM. Helped by Ryan Osburn, Mitch Bohmann, Drew Anderson, and Joe in Financing.

We bought a truck from Molle this weekend. I'm from rural Missouri and my husband and I always look for a dealership that's honest and doesn't mess around. Ryan, Mitch, Drew, and Joe were amazing to work with from the test drive all the way through financing. They took care of us and made sure everything what right before we made the purchase. They were up front throughout the process. It's definitely worth the drive if you want a great customer experience.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

false guaranteed

By Nancy on 3/20/2019 at 5:49 PM. Helped by Salesman.

Bought a new traverse, was told I would have lifetime half price oil changes, not true. When I came for my oil change I was told mr. Molle would not honor my half price oil changes anymore. I asked why, because he just decided they were not going to do it. Poor dishonest business. 🙁

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience

By ChazJoe on 9/1/2018 at 3:09 AM. Helped by Stuart.

Stuart help me when showing me new options on different vehicles. After leaving the dealership, I had additional questions and call back. He was not available when I called, but promptly returned my call and answered my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place, Atmosphere and Employees -

By SheilaMac - western Oklahoma on 8/16/2018 at 3:37 AM. Helped by BRUCE PHELPS.

This will be my 4th car I have purchased from Molle Chevrolet - Managers and Sales Reps are amazing to work with.. I gave them certain specifications of a color on my Traverse and they found just what I was looking for - EVEN The 2nd time around I cant think of any other dealership would go to the extreme to find a certain color for you. Love IT - Love IT - Thank You Bruce Phelps for everything - Ready for the next vehicle.. Thank You for also finding the Pick UP/Truck for an awesome friend of mine - We love the big truck and it can pull our 5th wheel anywhere we want to go. Thank You Thank You - I even drive all the way from Oklahoma to purchase my cars at Molle. SheilaMac - Western Oklahomav- loves her Traverse

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Purchase a vehicle

By Boo on 3/14/2018 at 4:06 AM. Helped by Delaney, Art, Joe.

My family went to purchase a vehicle last weekend, I paid 1/2 in cash and financed the remaining. While waiting to see what lender we were going to go with, the finance officer Joe stated that the lender was requesting a 900.00 fee, at the time didn’t think anything of it and went on with the purchase. After the purchase was done and finalized as we were walking out of the finance office Joe made the statement when the lender calls to verify we did make the purchase DONT SAY ANYTHING ABOUT THE 900.00 FEE, I asked him why. Joe said because we would loose our business with the lender and not get paid by them. We then went to the used car lot building and I asked to speak with the manager, his name was Art. I asked Art if it was true regarding the 900.00 fee, Art stated “ yes and the lender requested the fee because of my credit “ I have good credit and have never had to pay a fee like that to purchase a vehicle. When my husband called the lender on Monday he did verify that we made the purchase and did ask them if they had indeed requested the 900.00 fee, the lady told my husband NO, and that he needed to call the investigation and fraud department for the lender immediately. Needless to say this is being investigated for Fraud!!!! Our lawyer is on the investigation as well!!! PLEASE EVERYONE DONT BUY A VEHICLE FROM THEM!!!!! The only reason I gave them 1 star is because that’s the only way for me to move on with the review. Or else it would be NO stars at all!!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easiest car buying experience we've had!

By McMillan's on 9/26/2017 at 5:52 PM. Helped by Allen, Bruce, Joe.

Best customer service we've experienced in new car shopping. Staff was very friendly and did everything they could to put us in the vehicle that we love! Huge shout out to Allen, Joe and Bruce!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous first time buying experience

By Tara S on 4/29/2017 at 3:47 PM. Helped by Aaron, Joe, Drew.

I'll never go anywhere else after Aaron, Joe, and Drew made my truck buying experience so pleasant. I'm so glad I chose Molle. I am excited about my purchase, got a great price, and the accessories I'm adding were surprisingly competitive in price. Overall, I have nothing but great things to say about my experience.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Never again

By Fiero88 on 2/3/2017 at 3:56 AM. Helped by Alex.

I have gotten my oil changed here regularly, and always used them for any service that was needed on my cars. I live thirty minutes away from this dealership, and pass others just to go to this one. I called the receptionist to ask if I could test drive a used Chevy Cruze. ( I just purchased a used one from a friend, and thought it may have transmission issues. I wanted to test drive another vehicle like my car to compare and see If that's just how they drive. If I noticed a difference, I was going to pay them to repair it.) When I called, I asked if this was something I could do, and she asked the sales manager. The manager said yes, and she set up an appointment. I drove thirty minutes out there, and went straight to the front desk. I said I had an appointment, and they couldn't find it in there system. She then directed me to Alex, to see what he had. He also found nothing to do with my appointment. He then proceeded to ask me why I was there. I explained why I wanted to test drive a vehicle, and his mood changed instantly. He said it's pointless to compare them, because each car is different. Then he looked at me for a minute and the said, "So you're 21?" Caught me off guard. I replied saying that I was 20. Seeing as I have test driven MANY cars for the past two years from other dealers, I didn't see what the problem could be. He then got a pity look on his face and said, "Oh... you have to be 21 to test drive." He then paused for a moment and said, "Bummer." In the most disrespectful way I could have imagined. He said there was nothing they could do for me. I wasted thirty minutes on the drive up there, to be turned away. When I got home I called and asked the receptionist how old you have to be to take a test drive, and she needed to look it up. She came back saying the age was 18... So my father took the phone and requested to talk to Alex. When he asked why he said what he did, he denied it entirely. Never taking my car to a business that treats me like garbage, and then lies about it. If you are not 21, don't waste your time here.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
3   Friendliness
4   Overall Experience
4   Price

Mostly pleasant buying experience

By Justacarbuyer on 2/2/2017 at 1:27 PM. Helped by Skylar, Alex, Joe.

Our salesman was Great! Skylar was very professional and friendly! He knew all the features of the car we were looking at and took time to explain how everything worked. This would have been a perfect car buying experience if we wouldn't have had to deal with the sales manager and the finance manager, both very Unfriendly!!! (Alex and Joe)These two men personify the ugly car dealer mentality that everyone fears when visiting a car dealership. Also the gas tank was only half full, I would have expected a full tank of gas for a purchase of a nearly new car. So far we love the car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unscrupulous business practices

By BStan on 1/23/2017 at 8:57 PM. Helped by Service department crew.

This is the worst service department that I have ever experienced at a GM dealership. I took my car in for a oil change and the oil change was not done. The charged me $54 dollars for a service that was not done to the vehicle. When I took the car back they claimed that they did the service when the original oil filter was still on the the car and the oil was very dark in color. Do not go to this dealership they are con artists.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Chevrolet Man on 9/10/2016 at 12:23 PM.

This purchase experience was outstanding!!! The staff was easy to work with, friendly and courteous. We will be coming here to purchase for our five Grandchildren.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Exhausting...Beyond Horrible!!!

By southwicksuzette@gmail.com on 2/24/2016 at 11:16 PM. Helped by Al Terryberry, Mike Harmon, Mike Bradley.

I absolutely cannot recommend this dealership. They will not advocate for their customers when there is a true issue. I cannot give them a rating!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Upside Down Scion

By molliesing on 6/22/2014 at 4:55 AM. Helped by Rick Schinder.

Great service, Really wanting to help and get what we wanted within their ability. Funny and wanting to sell cars. They are willing to respect your wants and do the best to accomidate. Great with kids! If your wanting a new car, I HIGHLY recommend going and checking these folks out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our visit to Molle Chevrolet was very nice and pleasant,...

By wabbit224 on 9/30/2013 at 10:00 PM. Helped by Michael Taylor and Shawn Hulse.

Our visit to Molle Chevrolet was very nice and pleasant, no pressure from anyone. Michael Taylor, sales associate and Shawn Hulse, finance manager worked with us and were able to get us in an extremely nice almost new vehicle that was within our budget. I would recommend these two people to anyone looking to buy a car. We feel that Molle Chevrolet is the best dealership that we have ever bought from and again, would highly recommend them. Very nice people!!! Greg and Lori C. Blue Springs, Mo.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

Arleen True, in Customer Service was awesome. She...

By leslieturpen on 4/24/2013 at 1:36 AM. Helped by Arleen True.

Arleen True, in Customer Service was awesome. She didn't let another customer cut in front of me and she went out of her way to get me into the best loaner car for my situation. She even had the guy back up the loaner car so I could get my belongings out of my car easily. While returning the loaner car, I received the same treatment from Arleen. It was very nice to have a woman to work with and walk me through the process since I hadn't been there before.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Arleen ushered us to our car after service, she wanted to...

By loadingchute on 4/19/2013 at 6:24 PM. Helped by Arleen True.

Arleen ushered us to our car after service, she wanted to make sure we had a new oil service sticker and that the gauge had been reset, it was discovered the oil had not been changed. She went back inside to get someone to come out to car to take it back in. It was an oversight because of other services being done but if not for her we wouldn't have figured that out until we got home. She was very professional and very sweet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love Molle Chevrolet! They treat us right everytime...

By Scamp4422 on 4/6/2013 at 1:59 AM. Helped by Arleen True.

We love Molle Chevrolet! They treat us right everytime and no matter what our visit entails the service is ALWAYS great. Arlene True is the best in the customer service department! She is courteous and efficient is heck. When someone knows you by your name, you know they care. Thanks Arlene for being pleasant, your hospitality is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have had the pleasure of taking my mom's car to Molle...

By judyprudy on 1/17/2013 at 7:15 PM. Helped by Alfred Terryberry and Arlene True.

I have had the pleasure of taking my mom's car to Molle several times and always left commenting on the excellent customer service. Today was no exception! I was quickly checked in and all of my questions answered. When the oil change/tire rotation was complete, Arleen True notified me and walked me to the cashier and then out to my car. She also pointed out some features on the car that I was not previously familiar. Everyone I have ever come into contact with at Molle practices excellent customer service and Arleen is a shining example of going the extra mile. I hope I can find an equally great dealer in Illinois!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Bought a new truck from Molle and have had it in for...

By krazoacres on 1/2/2013 at 7:22 PM. Helped by Arleen True.

Bought a new truck from Molle and have had it in for routine oil changes and tire rotations and also have had to have warranty work done a few times. The service has always been excellent. Arleen True goes out of her way to make sure everything is taken care of satisfactorily. Due to a problem that ended up to be covered by warranty I had to have a tow to Molle and was very unhappy with the company that provided it. I told Arleen about it and she was on the phone immediately with the Chevy warranty line telling them about the poor tow service. Arleen knows me when I come in, is very courteous, professional and helpful.

I would recommend this dealer.