Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By 1sttimeAudiOwner on 2/7/2019 at 6:06 PM. Helped by Robert.

Robert provided excellent timely service! Definitely will go back for any car issues that arise. Thank you Audi crew/staff-Robert assisted us. Thank you.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

I have given a review 2 twice before and you ignore it

By vanyyy on 2/5/2019 at 2:45 AM. Helped by Scott.

3rd Time - Same Review - Don't ask me again - shows incompetence Kevin, I don’t do FB or Twitter unless I’m extremely pleased or very ticked off. This 1st experience with Audi was poor. I always drive top line vehicles, and this is my 1st new Audi. As I advised the service department in my request, I had a bad tire (losing pressure every 6 weeks). I arrived at my 1:30 appointment at 1:20 on 1/21/19. I met with my advisor, Scott who was very polite, and I advised him that whatever the cause or cost I wanted at a minimum a new tire. He said they had one in stock and that he would advise me of the situation in ±45 min. I waited at Audi, as I thought I could get a new tire relative fast, particularly if I’m paying for it. At ±2:30 he advised I had a nail and I would have to buy the tire to which I said fine. He said it would take approximately 45 min. Around 3:15 he introduced me to a new advisor (don’t know name) because he had a doctor appointment. No problem, I assumed the car would be out shortly. So, I sat there and a little before 4:00 I saw a white Q7 w/blackout parked in the 3rd parking spot in front of the service entrance. (Just thinking, I don’t have the only Q7 like that). Eventually the new service rep came over about 4:15 and said my gold Q7 was ready. I said I don’t have a gold Q7. Looking surprised, he went off and at 4:30, he said my car was ready and to my surprise it was the one setting outside in the lot the past 30-45 min. Anyway I consider it very poor performance to have an appointment to buy a new tire and it take 3 hours. The only reason I didn’t bring my tire in early for replacement is that my granddaughter has a Q3 and my daughter has a Q5 and they both have problems with the with tire low pressure going off. Anyway, that is my feedback I hope Audi can improve.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Waltg on 1/29/2019 at 6:06 PM. Helped by Gaylyn Marks.

Professional and thorough. The service was timely and complete. Everyone did their job and the problems were corrected 100 percent. Defects that existed prior were also fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Black, RC on 1/24/2019 at 3:42 PM. Helped by Jon Dakus.

I brought my Q5 in for it's first service. Very good reminders and follow up regarding my appointment. When there was immediately welcomed. My service rep, Jon Dakus, noticed I had some dings on my door and informed my that he had a 3rd party provider there that could take care of this with only pass through costs. Excellent job they did. Since Top Golf was closed for maintenance I stayed at the dealer's shop. The 1.5 hours went by quickly with the way they are set up in the waiting area with fresh coffee, snacks and water. These guys do a great job and I would highly recommend them. Great job Jon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Natasha on 1/20/2019 at 2:46 PM. Helped by Robert Prendergast.

My service advisor had excellent customer service, very personable and attentive. My vehicle was ready 15 minutes before the time promised. They were also very kind to my 3 year old.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Dissatisfied Loyal Cutomer on Second Purchase

By JaziJ on 1/14/2019 at 7:57 PM. Helped by Moe is untrustworthy salesman and the sales manager James sales manger.

Loyalty at this dealership means nothing. New salesmen that will lie and haggle you to get the deal. Make sure to get everything they promise in writing and read everything. They try to act nice, friendly, and polite to get you business. Once they have you signature on the dotted line everything they promised to do for the trade or lease goes out the window.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service department

By AudiFan on 1/12/2019 at 1:20 AM. Helped by Jon Dakus, Mike Farrell.

Audi West Houston sets the bar when it comes to professionalism and customer oriented service. Been coming to this department for years and they are always welcome, helpful, and honest in handling requests, be it scheduled appointments or walk-ins during emergencies. Best service department I have been to and highly recommended.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Not impressed at all!!!

By shawn84239 on 1/8/2019 at 12:33 PM. Helped by Scott Finster.

As I suspected, we were told that we would be provided a loaner car when buying from Audi west Houston just like their competition provides at Sewell and of course, our first 2 visits went without any loaner. Also, we have reported 2 times an issue with the trunk not latching and our technician saying he could not duplicate the issue. Both times after leaving the dealership, the issue happened within an hour. After the second visit, we video taped the problem and sent it to our technician. To date it has been over a month and no attempts to help us resolve. I recommend taking your audi to a Sewell dealership, their service is impeccable. All of my future service appointments will be made at Sewell. Shawn

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Quality of Work

terrible customer service

By Audi-A8 on 1/5/2019 at 3:35 PM. Helped by Service Manager, General Manager, Keith.

I purchased an Audi A-8 and love the car. However, I have been to the dealership on 3 occasions and 2 of them have been very disappointing. I purchased the tire replacement and maintenance program with the initial purchase. I hit a pot hole and bent the wheel. I was out of town, had another dealership replace the tire but had to have W. Houston order the wheel. They kept the car over a week and would not return phone calls when I would call to get an update. They did not give me a loner. the 2nd experience was better. The 3rd went the same way for an oil change. I called the service mgr and he hasn't returned my call, nor has Keith the General Mgr. I cannot believe they rate high with customer service. I have two other very nice cars but will never buy from these guys. They have failed to see the value in letting the owner know what the status is of a vehicle in their possession and owned by someone that trusted them. My bff owns the same car as me and we both refuse to go back there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Perfect Sales Associate

By AudiQ8A5cabrio on 12/20/2018 at 6:39 PM. Helped by Sallam Batniji, Cole, James.

If there is one Audi Certified Sales Associate you have the please to meet it will be Sallam Batniji as and his delivery specialist Cole did an outstanding job! I've purchased well over 50 vehicles in my life and they rank near the very top! They rank so well that I purchased two cars r he same day! A Q8 and an A5 cabriolet. Thank you to both of you and of course the finance managers and last but not least the Sales Manager James If you want a great deal on an Audi with world class servick, see Sallam. He will take care of the rest!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always exceed expectatives

By AGomez on 11/30/2018 at 2:45 PM. Helped by Gaylyn Marks.

Customer services is outstanding in the service department. Advisors are really good explaining items that they will look at and also recommending to the customer preventive and predictive maintenance. Thanks

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Team

By Pointer51 on 11/14/2018 at 5:33 AM. Helped by Jon dakus.

The service team here is terrific,they are very knowledgeable and friendly and understand that a little extra effort goes a long way to keeping a customer happy (and coming back)>

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service department

By John on 10/26/2018 at 12:41 PM. Helped by Mike Ferrell.

This is my second Audi from Audi West Houston, this time a 2018 Q5. As always, outstanding service and my service writer, Mike Ferrell, is always on top of the game. Once you've bought the vehicle, your contact from that point forward is the service department and that is what keeps me coming back as a buyer. Ferrell gets it done every single time.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Wheels and tires

By Larrygc87 on 10/15/2018 at 5:52 PM. Helped by Gaylyn.

Did a great job on my wheels and tires very friendly staff. Only thing is they forgot to put my center cap back on my wheel and want 45$ for a new one. Otherwise great service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By grady7310 on 10/13/2018 at 2:29 PM. Helped by Robert.

Excellent service and made sure the part was at the dealership prior to setting up the appointment to have to work completed. Managed to find a loaner even though one was not available of my appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ziya on 10/12/2018 at 4:51 PM. Helped by Sekou Sininta.

I am really happy with my new A4 and the service that i got from Audi West Houston. Sekou was a great salesman and Celio was the Sales Manager and he was very helpful...

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Bait and Switch - Avoid at all Costs

By Bluestream on 10/12/2018 at 2:36 AM. Helped by Trevor.

An unethical, bait and switch company. Don’t believe the advertised prices. Once you go in they quickly claim the price as ‘a mistake’ and try to entice you with some garbage (much higher) offer. To compound the issue, the misleading price is still posted on the web for other bait and switch suckers. Avoid this dealership at all costs. I will never be back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in and purchase

By saram66 on 9/29/2018 at 12:21 AM. Helped by Jennifer Andrade.

Audi West Houston is always going above and beyond, My husband purchased his Audi here and even though I didn't purchase my first Audi here anytime I had to have my car in everyone I dealt with was always very friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Awesome

By audi A4 on 9/21/2018 at 6:23 PM. Helped by Jon.

I have absolutely no complaints. The staff was very helpful and attentive on my visit. The service was prompt and had my car serviced in the amount of time I had been told. I have been visiting with this dealership since I purchased my car in 2012 and have never had a complaint about their service. Jon was over and above gracious in making sure my A4 was taken care of. Upon completing the service, others as well were prompt to getting me on my way and on to the rest of my day. Thank you everyone! Blessings, Sylvia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience with the sales and finance team.

By tawhid23 on 9/21/2018 at 10:44 PM. Helped by Saad Saad.

Saad Saad worked with me and helped me feel confident about the new buy, Q5. Everything went smoothly. I highly recommend coming to this dealership for a great car buying experience.

I would recommend this dealer.