Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great price, responsive staff

By KerryK on 1/5/2019 at 5:12 PM. Helped by Elizabeth Galicia, Dana Medeiros, Shaun Rackley.

Purchased a 2019 Tiguan SEL Premium from Momentum even though I live in Austin. Did all dealer price quotes and negotiations on out the door price via email and Momentum beat the best local dealer price by ~$1200 so it was worth a drive to Houston for the purchase. The dealership looks first rate and the staff are professional. I ran into a couple issues which I realized only after taking delivery of the vehicle and driving back to Austin. First was with the paperwork having the incorrect VIN but this was corrected quickly via email and FedEx. The second was with the Tiguan containing an incorrect owner's manual in the glovebox, this was also handled quickly via email and FedEx. Overall the dealership was unbeatable on price, provided great feedback during the info gathering stage and provided great support to resolve issues that arose post-sale. I did not use their service center so have no feedback there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Smooth deal, no hassle

By Jeffrey J Davis on 7/24/2018 at 8:37 PM. Helped by Jose Maldanado, Dana.

I recently purchased a 2018 VW Atlas from Momentum. I used a process identical to the last 3 cars I purchased successfully, sending around a list of identical vehicles from 6 regional dealers and asking each dealer to give me their best one-shot drive off quote via email. Some dealers are reluctant to give up on the old business model, but I was looking to get the best price, cash deal, no trade-in with minimum time wasted in the dealership listening to traditional sales pitches. Jose Maldanado gave me a very competitive price in writing quickly. Once I told him he had won the bidding process and I would definitely buy from him, he held the car for me for several days. I was in and out of the dealership in about 45 minutes this past Saturday AM. Dana was perceptive that I didn't want to hear about all of the typical credit manager margin enhancers and he didn't waste my time trying to sell them to me. Momentum gained a profitable sale with minimal sales resource effort and a happy customer. I gained a great new car. Thanks Momentum.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great experience!

By suelemorais on 3/7/2018 at 4:43 AM. Helped by Richard.

I was very well received. I'm new to the country and Volkswagen was the only one who helped me. I really enjoyed the service, the seller Rashad was very attentive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great expierenxe

By Renezua89 on 2/9/2018 at 6:41 PM. Helped by Cole Babineux.

Momentum is a great dealership, with good service. Great service especially by Cole! He helped me all through the process. Great customer service by him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No hassle purchase

By Cre8moe on 1/30/2018 at 5:00 AM. Helped by Ashone.

I had a great experience and my sales person Ashone was patient went over all options and answered all my questions until we came up with a purchase that was the best fit for my needs. He was a good listener which helped a lot. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying First Car

By Keonieh1 on 1/29/2018 at 9:28 PM. Helped by Elizabeth.

This dealership Is wonderful! My agent was friendly and got me the best deal! I recommend that if anyone wants a new or used car, come to Momentum Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jetta

By Motherofateen on 12/28/2017 at 11:46 PM. Helped by George Russell, Ashone Johnson.

My daughter and i were met promptly, keys provided for test drive, questions answered about warranty coverage, and we were out the door with the car and everything taken care of for plates, registration and title in roughly 2 hours. I could not have asked for a better car buying experience. I will highly recommend this dealership and the staff for friends and family seeking to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive professional efficient

By liuw on 12/24/2017 at 11:33 AM. Helped by Jose Maldonado, Jose A. Barragan.

My presence was acknowledged not long after I walked in, probed and introduced to the person who had sent me an email earlier. The sales team responded all my requests promptly. Excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Homer and Steve helped us get the Tiguan we wanted

By Mesal0092 on 12/18/2017 at 1:12 PM. Helped by Steve Grace, Homero Cadena.

Good attention to the customer, good explanation while taking the test drive, good deal reached to get get the car. They delivered as agreed. I recommend the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service!

By junchua123@yahoo.com.au on 11/29/2017 at 12:47 AM. Helped by Jason Clark.

Great customer experience and open communication! They look after you and understand your needs! Very friendly and accomodating. Overall, it's a good place to get a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve was great at helping us buy our new Tiguan.

By BD on 11/27/2017 at 9:26 PM. Helped by Steve Grace.

Everyone here is very helpful. I had a very pleasant experience buying my new Tiguan with Steve G. I would definitely recommend this dealership to anyone looking to buy a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By Faith on 11/24/2017 at 8:17 PM. Helped by Ashone.

This was my first time visiting Momentum VW. The customer service was excellent and the admosphere was inviting. Our salesman, Ashone was great and very helpful in every way possible. My daughter loves her VW Golf!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic! Ashone was very knowledgeable and thorough.

By Clar 41 on 11/22/2017 at 10:25 PM. Helped by Ashone initially and then Justin.

I gave the rating that I did because there was no hassle compared to when I purchased a car 18 yrs ago. Being a senior citizen, I was impressed at how expeditiously everything was done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Tiguan

By Whitney3 on 11/22/2017 at 3:29 AM. Helped by Jason.

Jason is an awesome car salesman! He is very helpful, considerate of the clients time and budget. He goes the extra mile to make sure the customer is happy. We would highly recommend him to our friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Please see Ashone Johnson He’s the best salesman!

By Cl83 on 10/29/2017 at 8:29 PM. Helped by Ashone Johnson.

Ashone Johnson will get the job done as well as recommend the best case scenario! Go see him he will make your buying experience a pleasant one.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent and no Hassle Service

By Aed on 10/16/2017 at 5:25 PM. Helped by Ashone Johnson.

It's a laid back dealership. It will be busy when you go but it will give you time to look at the venue you want on the floor. You will know before you test drive, if you desire to, if they can get you the deal you want on your trade in and your future car. They work hard to get you the exact vehicle you want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Mary18 on 10/10/2017 at 5:33 PM. Helped by Mr. Richardson.

They took their time and trying to find a great deal that worked for me. They were very friendly, great customer service. I would recommend my friends and family to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices for new car

By Happy customer on 9/26/2017 at 5:38 PM. Helped by Steve Grace.

Very friendly and cooperative, Steve helped us with a great deal. I felt I was not getting cheated or overpriced when buying my car, everything was very reasonable and they were very willing to meet our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!!!

By Joyous on 10/1/2017 at 3:04 AM. Helped by Enrico Wood.

Enrico at Momentum Volkswagen got me in an incredible lease on a Jetta and accomplished and accommodated my request! He is the man!!! I would highly recommend him to anyone!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

very frustrated, sensless appointment system

By jce123 on 9/13/2017 at 3:11 AM. Helped by joey.

I would have given this dealership 0 stars if I could. We had made an appointment to see a vehicle later on the same day when we called. The salesman asked if I wanted to set up an appointment to see the car and he would have it ready for us to test drive. However, upon arrival we'd found out that the vehicle we were interested in was sold. As we walked in at the appointed time after having driven for almost an hour through Houston rush hour traffic, Joey started rummaging through the papers on his desk and telling us that he "was just looking up our information" to give us a phone call about what happened. To our question why the car was sold if he had customers, meaning us, coming by appointment to see it, he said that he was truly sorry, as he was.And that this had happened before...We did not know what to say to that. They make appointments, but it really does not mean that the vehicle he/she has made an appointment to see will be there. I guess appointments don't really mean anything and sounds like this is their common practice at this dealership...What sense does this make? Of course, the manager said he was also really sorry and offered help with finding similar vehicle; however, at the end, he did not even asked for our names or contact information. None of them did... We were very frustrated, as we wasted our entire evening in traffic to and from the dealership only to find out that no one really cared about their customers. And worst of all that they really don't care. Apologies without actions mean nothing. Make an appointment if you can elsewhere, who knows maybe they will have your car ready and waiting. Pass on these guys.

I would not recommend this dealer.