Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.1  
Friendliness
4.1  
Overall Experience
4  
Price
3.8  
Quality of Work
3.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Glenda on 11/3/2017 at 1:49 PM. Helped by John.

Everyone that worked there were very nice and outgoing. Especially John, he made the 3 days I spent there better than the first day, overall great salesman!!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Really expensive, fleecing loyal customers

By unhappyvwowner on 9/14/2017 at 6:12 PM. Helped by service center.

Expensive, but they do quality work provided that you can afford it. May want to get estimates elsewhere especially with regard to parts, before proceeding with any repairs here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By amis2016 on 8/17/2017 at 9:59 PM. Helped by Scott- Service Manager Mark- General Manager.

If I could give 0 stars I would. As you can see from other reviews besides mine the service department is out of control in their actions towards customers. The GM Mark did not rectify an issue, but instead blamed me for asking questions about my car and it's service before I go and drop $120 on diagnostics which I already know why my car's check engine light was on for. My check engine light that is on has an extended warranty for the code. Also, they have a special on diagnostics for 59.99 which they never mentioned. The service manager Scott Adkins was even more rude. While I was asking questions about even though my engine codes are showing what the warranty covers it had to past further testing and if that didn't match up with the codes I would have to pay the $120 diagnostics fee. He got frustrated after I asked basic questions and just flat out told me he wouldn't book me an appointment without even meeting me because I was a "problem" customer. (we spoke on the phone 2x for about 4 minutes each time). When I spoke with Mark the GM instead of giving proper customer service stated that (3) people have talked to me and it was all the same story. Funny how the calls were not recorded even though they say they are. I decided to go to a different VW , as I have researched more about this location and only have saw horror stories. I have already reported them to VW cooperate and filed a complaint the District Regional Manager. If you don't have to go here please stay away. I am going to a different location by different owners and they treated me with the respect and gave the best customer service unlike Mark and Scott ever could have done.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good Service Experience

By kljoyner on 6/5/2017 at 5:08 PM. Helped by Noel.

Great Customer Service, only wish tech would have driven my car till he heard buzzing noise but turns out noise is intermediate so I do understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic people and service

By Ctscott on 6/5/2017 at 1:42 PM. Helped by Cant remember.

These guys are honest and don't have hidden agendas to take more money out of your pocket. Service was excellent quick and they treat you like a human being even after you buy your car from them or not. Great place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Skeef21 on 6/2/2017 at 11:18 AM. Helped by Nate Bray.

These guys did an amazing job getting us the car we wanted and even beat the already low interest rate we were approved for! Everything was professional and to the point and we highly recommend this location!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good buying experience - New Jetta GLI 2017

By Joeri on 6/1/2017 at 6:55 PM. Helped by John Hesler.

Mr Hesler treats you with respect and spends time making you feel comfortable. I experienced the whole sales process very pleasant and easy going. Being a foreigner I had several disadvantages; 1) I was not sure what expectations to set and 2) I was unfamiliar with finance options, the local team was very pro-active and ensured they answered all my questions and I was well informed. Paperwork remains a true US hazzle but we got through it very quickly and constructive. At the end made we closed the deal for an almost fully loaded Jetta GLI under VW financing using the VW Business Foreign plan, despite lack of credit history. So far no issues with or service provided to the car and therefore no experience with the Shop. Aftersales provided by Mr Hesler is very personal and he ensures he meets your needs.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Friendly helpful staff: 8 times out of 10

By chocolate57 on 5/17/2017 at 1:54 PM. Helped by Noel.

Recall airbag: Okayed brake work- $174 labor $94 for parts. Only did back brake pads! $302 that's a lot of money. So if it's not warranty related I will not be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By cs on 5/9/2017 at 3:21 PM. Helped by John.

Great Experience, I would recommend them to anyone looking for a Zero hassle experience in buying a car. The sale person was very knowledgeable and took time to explain the car's features before and After the Sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST service EVER by Roy!!!

By ogoodly on 3/30/2017 at 12:02 PM. Helped by Roy S..

Roy was my service attendant and I couldn't have asked for a better person. He took the time to explain in detail the process with my car, made sure the shuttle picked me up to bring me home, called me every step of the way with updates on my vehicle. He was an ABSOLUTE pleasure to work with and VW is extremely luck to have such an asset on their team. Because of Roy, I am certain to return to this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect customer service from Roy Schaff

By Jeff Mell on 2/25/2017 at 12:37 AM. Helped by Roy Schaff.

Hooorraaay for the 1st class service from Roy Schaff, Service Advisor and the technician who did the emergency alignment on my wife's car. She needed the alignment after a near collision with another vehicle in the parking garage her employer. I called Roy and brought the car in same day. Roy explained the options / gave the prices and even a timetable for how long the car would be in service. He always calls back with any update and the job was done accurately and fast. Very impressive! Jeff Mell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful!

By snuggles23 on 12/31/2016 at 5:11 AM. Helped by Javier Dominguez, Dylan Godesteanu.

I'm young and it was my first time buying a car, I had a few problems, but both Javier Dominguez and the finance manager, Dylan Godesteanu, were extremely helpful and patient with me. I think I called/texted/emailed Javier a million times during the process, but he was always attentive and willing to help and never talked down to me. Eventually got the exact car I wanted! Would highly recommend both this dealership and Javier and Dylan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life savers

By Big Nick 08 on 11/14/2016 at 6:37 PM. Helped by Roy in service.

Mr.Roy and the service crew fixed a problem that was soposed to be fixed at another dealership?? I will never trust anyone but Jersey Village Volkswagen with my car they went above and beyond to make sure I was very satisfied and that my car was in top condition and running like it was new again thanks for everything Roy ??

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Battery drain

By johngb on 11/2/2016 at 1:19 AM. Helped by John Doe.

On my 2011 40k Jetta Sportswagon TDI there is a continuous (measured for 20 mins) drain of 2 Amps from the battery. All doors closed, hood shut, ignition key out. Jersey Village VW said "bad battery", 3 x auto parts shops said "battery OK". {2nd visit for same problem, 1st visit cost > $300 and problem not fixed} Jersey Village VW refused to investigate further. Car sitting in garage with battery disconnected. When is buyback actually going to happen? Given other issues, this has been a car experience like no other.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, Fantastic Service Manager

By MaryM on 8/28/2016 at 6:45 PM. Helped by Roy Schaff.

Roy S was so good! My Toureg was towed in Wednesday night. It was out Thursday night. Thank you Roy S. He's always so accommodating ! Best service and service managers around at JV VW! Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful service

By Marilyn Warnock on 4/29/2016 at 6:40 PM. Helped by service department.

Absolutely awful... I have a 2013 beetle that I bought brand new. I hardly drive the car and it has less than 8000 miles on it. The car has been housed in the garage and hardly saw any rain. The engine light and EPC light came on. I lost all power on the busiest highway in Texas. I was able to get it to the dealership where they would not even look at the car unless I paid them 138.00 to hook it up and read the codes. This is a brand new car that I bought from them. (in fact I bought 3 new cars from them that year) They said it was 2 months out of warranty. I would NEVER buy a car there again. I had the car there before for the blue tooth in the radio and they said it was fixed, but still have the same problem. VW does not stand behind their cars and they do not help the customer. This company deserves to go bankrupt because of all the lies they have told there customers and they are trying to make up the lost by ripping people off through repairs. Other cars have more than a 3 yr. warranty. they don't even deserve 1 star.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Mvinogradov on 1/11/2016 at 2:31 AM. Helped by Paul, Beth.

I first want to say that my husband and I have been to many dealerships and have purchased at least 10 cars in the past 7 years. Therefore, it's no small thing for me to say that our experience at this dealership was the BEST out of them all. I think that the other places need to take notes and they would greatly improve their customer satisfaction. We came here at were casually approached by Paul, our salesperson. He wasn't pushy and yet he was attentive to our every need. We genuinely enjoyed dealing with him and are so glad glad that he was the one that greeted us upon our arrival. Once it was time to get down to the details of our trade value and ultimately the purchase of a new car, Beth, one of the managers came to speak to us. She presented the numbers and my husband and I felt like she was very fair in their offer. I usually feel a little slighted at this point in the deal but in this instance I must say I didn't feel that way at all. I am so glad that we came here and if I buy another Volkswagen in the future, we won't go anywhere else. Thanks for such a great car buying experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great buying experience!

By LJG1820 on 12/12/2015 at 2:21 AM. Helped by Khalil.

Truly one of the best car buying experiences I have ever had. Khalil helped us find the best car we could afford. Outstanding customer service from everyone we encountered. We are very pleased with our purchase and when it's time to buy another car we will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new 2016 Tiguan

By Malek titi on 10/5/2015 at 10:51 AM. Helped by Khalil Zaj.

Very helpful team and great customer service , Khalil zaj was so helpful and worked a great deal with me and was so patient , explained everything about the new car and took their time showing me and explaining the car features

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience leasing a Tiguan

By Djh05 on 9/27/2015 at 4:13 PM. Helped by Paul.

Super fast and easy experience. We looked online at the dealership's inventory earlier that day before coming and ended up with the exact vehicle we came to check out. Very happy overall.

I would recommend this dealer.