Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.1  
Price
3.8  
Quality of Work
4.2  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt And Understanding Service

By Jbooker91 on 6/28/2018 at 3:31 PM. Helped by Greg Johnson.

VW Jersey Village did a great job servicing my Jetta. Greg Johnson was very thorough and I appreciated him for helping me even after I changed my mind last minute about my battery replacement.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Waste of time and different prices online vs in store.

By hugolopez72 on 5/21/2018 at 4:01 PM. Helped by Greg Johnson.

This review is more based on the vehicle service center and not the sales floor. I arrived at the service center at 6:50am in need of an oil change. I was the first person there and another gentleman showed up about 5 minutes later. The center opens at 7:00am so I had no problem waiting for them to open. That wasn't my point of concern, it was the amount of time I had to sit there just for an oil change. I was told it would take about 45 minutes to complete the oil change. That in itself is not an absurd amount of time but quite a bit longer than I had expected at the dealership when it was just another man and myself. Once again that wasn't the timing issue I had, it was the fact that I watched my car be lifted, the oil changed, and then taken down off of the lift. I waited about 15 minutes and inquired about my car. I was told that it was probably getting washed since they hadn't pulled it around to me yet. Another 10 minutes passed and still nothing so I went to search for my car. I found it sitting by the car wash all by itself still not washed. I had to argue with the service advisor to pull my car around so that I could leave. I didn't need or want the wash at this point. Now to the second part of my title. Online it was stated that the oil change would cost $79.95 but in store the price was $89.95. When I brought that to the service advisor attention he told me he couldn't find that price online but that he found a $25 coupon that he could apply. I found the price online and showed it to him on my tablet. I was told that it was a special sales price and that he couldn't apply the sales price and the $25 coupon. It was not stated anywhere on their webpage that it was a specially discounted price, it was just the regular price for an oil change. I'm thankful for the coupon but if I hadn't said anything I would have been charged $89.95, $10 more than what was stated online. Overall I was not happy about the service I received. I wasn't happy about having to argue to have my car pulled to the front after it had been sitting unattended for no reason for a lengthy amount of time. If this place was busy I could forgive them for taking longer than usual but when it's just another guy and myself. There is no reason I should have had to wait an hour and 15 minutes past their opening time to get something as simple as an oil change. I assume the car was forgotten about since it was just sitting there for no reason.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

AWESOME

By Gigi on 5/11/2018 at 6:00 PM. Helped by Eric.

The visit was awesome, everyone was friendly,and professional. I would most definitely return, and would recommend to family and friends. Thanks again for as all that you did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By JP on 1/27/2018 at 1:51 PM. Helped by Nate Bray.

Was professional, open and efficient in getting the car we wanted for a fair price. We communicated first on line for a specific model and form there it went smoothly. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Glenda on 11/3/2017 at 1:49 PM. Helped by John.

Everyone that worked there were very nice and outgoing. Especially John, he made the 3 days I spent there better than the first day, overall great salesman!!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Really expensive, fleecing loyal customers

By unhappyvwowner on 9/14/2017 at 6:12 PM. Helped by service center.

Expensive, but they do quality work provided that you can afford it. May want to get estimates elsewhere especially with regard to parts, before proceeding with any repairs here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By amis2016 on 8/17/2017 at 9:59 PM. Helped by Scott- Service Manager Mark- General Manager.

If I could give 0 stars I would. As you can see from other reviews besides mine the service department is out of control in their actions towards customers. The GM Mark did not rectify an issue, but instead blamed me for asking questions about my car and it's service before I go and drop $120 on diagnostics which I already know why my car's check engine light was on for. My check engine light that is on has an extended warranty for the code. Also, they have a special on diagnostics for 59.99 which they never mentioned. The service manager Scott Adkins was even more rude. While I was asking questions about even though my engine codes are showing what the warranty covers it had to past further testing and if that didn't match up with the codes I would have to pay the $120 diagnostics fee. He got frustrated after I asked basic questions and just flat out told me he wouldn't book me an appointment without even meeting me because I was a "problem" customer. (we spoke on the phone 2x for about 4 minutes each time). When I spoke with Mark the GM instead of giving proper customer service stated that (3) people have talked to me and it was all the same story. Funny how the calls were not recorded even though they say they are. I decided to go to a different VW , as I have researched more about this location and only have saw horror stories. I have already reported them to VW cooperate and filed a complaint the District Regional Manager. If you don't have to go here please stay away. I am going to a different location by different owners and they treated me with the respect and gave the best customer service unlike Mark and Scott ever could have done.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good Service Experience

By kljoyner on 6/5/2017 at 5:08 PM. Helped by Noel.

Great Customer Service, only wish tech would have driven my car till he heard buzzing noise but turns out noise is intermediate so I do understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic people and service

By Ctscott on 6/5/2017 at 1:42 PM. Helped by Cant remember.

These guys are honest and don't have hidden agendas to take more money out of your pocket. Service was excellent quick and they treat you like a human being even after you buy your car from them or not. Great place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Skeef21 on 6/2/2017 at 11:18 AM. Helped by Nate Bray.

These guys did an amazing job getting us the car we wanted and even beat the already low interest rate we were approved for! Everything was professional and to the point and we highly recommend this location!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good buying experience - New Jetta GLI 2017

By Joeri on 6/1/2017 at 6:55 PM. Helped by John Hesler.

Mr Hesler treats you with respect and spends time making you feel comfortable. I experienced the whole sales process very pleasant and easy going. Being a foreigner I had several disadvantages; 1) I was not sure what expectations to set and 2) I was unfamiliar with finance options, the local team was very pro-active and ensured they answered all my questions and I was well informed. Paperwork remains a true US hazzle but we got through it very quickly and constructive. At the end made we closed the deal for an almost fully loaded Jetta GLI under VW financing using the VW Business Foreign plan, despite lack of credit history. So far no issues with or service provided to the car and therefore no experience with the Shop. Aftersales provided by Mr Hesler is very personal and he ensures he meets your needs.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Friendly helpful staff: 8 times out of 10

By chocolate57 on 5/17/2017 at 1:54 PM. Helped by Noel.

Recall airbag: Okayed brake work- $174 labor $94 for parts. Only did back brake pads! $302 that's a lot of money. So if it's not warranty related I will not be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By cs on 5/9/2017 at 3:21 PM. Helped by John.

Great Experience, I would recommend them to anyone looking for a Zero hassle experience in buying a car. The sale person was very knowledgeable and took time to explain the car's features before and After the Sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST service EVER by Roy!!!

By ogoodly on 3/30/2017 at 12:02 PM. Helped by Roy S..

Roy was my service attendant and I couldn't have asked for a better person. He took the time to explain in detail the process with my car, made sure the shuttle picked me up to bring me home, called me every step of the way with updates on my vehicle. He was an ABSOLUTE pleasure to work with and VW is extremely luck to have such an asset on their team. Because of Roy, I am certain to return to this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect customer service from Roy Schaff

By Jeff Mell on 2/25/2017 at 12:37 AM. Helped by Roy Schaff.

Hooorraaay for the 1st class service from Roy Schaff, Service Advisor and the technician who did the emergency alignment on my wife's car. She needed the alignment after a near collision with another vehicle in the parking garage her employer. I called Roy and brought the car in same day. Roy explained the options / gave the prices and even a timetable for how long the car would be in service. He always calls back with any update and the job was done accurately and fast. Very impressive! Jeff Mell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful!

By snuggles23 on 12/31/2016 at 5:11 AM. Helped by Javier Dominguez, Dylan Godesteanu.

I'm young and it was my first time buying a car, I had a few problems, but both Javier Dominguez and the finance manager, Dylan Godesteanu, were extremely helpful and patient with me. I think I called/texted/emailed Javier a million times during the process, but he was always attentive and willing to help and never talked down to me. Eventually got the exact car I wanted! Would highly recommend both this dealership and Javier and Dylan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life savers

By Big Nick 08 on 11/14/2016 at 6:37 PM. Helped by Roy in service.

Mr.Roy and the service crew fixed a problem that was soposed to be fixed at another dealership?? I will never trust anyone but Jersey Village Volkswagen with my car they went above and beyond to make sure I was very satisfied and that my car was in top condition and running like it was new again thanks for everything Roy ??

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Battery drain

By johngb on 11/2/2016 at 1:19 AM. Helped by John Doe.

On my 2011 40k Jetta Sportswagon TDI there is a continuous (measured for 20 mins) drain of 2 Amps from the battery. All doors closed, hood shut, ignition key out. Jersey Village VW said "bad battery", 3 x auto parts shops said "battery OK". {2nd visit for same problem, 1st visit cost > $300 and problem not fixed} Jersey Village VW refused to investigate further. Car sitting in garage with battery disconnected. When is buyback actually going to happen? Given other issues, this has been a car experience like no other.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, Fantastic Service Manager

By MaryM on 8/28/2016 at 6:45 PM. Helped by Roy Schaff.

Roy S was so good! My Toureg was towed in Wednesday night. It was out Thursday night. Thank you Roy S. He's always so accommodating ! Best service and service managers around at JV VW! Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful service

By Marilyn Warnock on 4/29/2016 at 6:40 PM. Helped by service department.

Absolutely awful... I have a 2013 beetle that I bought brand new. I hardly drive the car and it has less than 8000 miles on it. The car has been housed in the garage and hardly saw any rain. The engine light and EPC light came on. I lost all power on the busiest highway in Texas. I was able to get it to the dealership where they would not even look at the car unless I paid them 138.00 to hook it up and read the codes. This is a brand new car that I bought from them. (in fact I bought 3 new cars from them that year) They said it was 2 months out of warranty. I would NEVER buy a car there again. I had the car there before for the blue tooth in the radio and they said it was fixed, but still have the same problem. VW does not stand behind their cars and they do not help the customer. This company deserves to go bankrupt because of all the lies they have told there customers and they are trying to make up the lost by ripping people off through repairs. Other cars have more than a 3 yr. warranty. they don't even deserve 1 star.

I would not recommend this dealer.