Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3.1  
Overall Experience
3  
Price
3.5  
Quality of Work
3  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Carly0112 on 12/6/2017 at 12:59 AM. Helped by Rick, Kevin and Will.

I was at many dealerships but the treatment I received at Monroeville Kia was by far the best experience buying a new car I have ever had. Rick, Kevin and Will did everything they could to make my experience easy. I will definitely recommend them to all my friends and family. No pressure and made car buying fun again

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NIGHTMARE!

By Lea609 on 10/4/2017 at 6:43 PM. Helped by General Manager.

I leased a Kia Sorento on August 12th. I traded in my dodge dart. We financed our new Kia under our company name. Apparently Monroeville Kia isn't set up to lease vehicles on commercial accounts. They never told us this. That being the case, Monroeville Kia didn't know how to do the paper work so it's taken 2 months to process the paper work on their end. Since I am 8 months pregnant, I've asked them repeatedly to cancel the deal and give me back my dodge dart. The dodge dart that they have had in their procession for two months and have not made a payment on. My auto loan lender for the dart has been contacting me about late payments on the dart and charging me late fees. When we told Monroeville Kia about this they didn't care. The general manager did not care about my credit taking a hit for all of this, he didn't care about the added stress of this situation. When my husband pressed the issue on my credit taking a hit the general manager simply said "What do you care about her credit for, it's not your credit". When we asked why they hadn't paid the dart off the GM told us it was technically still in my name, yet they have the dart listed on the website for sale. When this fact was brought to his attention he original tried to lie and say the dart was not for sale on their website. Later when we provided proof, which was the printed ad from their website, he literally laughed and told us we signed over the dart to them and said there is nothing we can do about it. They finally got the paper work right, two months later and this is finally over with. I will NEVER buy another car from Monroeville Kia or a Kia in general. I suggest you save yourself the hassle and go somewhere else.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dismissive, slow, and disorganized

By sweetheart23 on 7/16/2017 at 4:21 PM. Helped by NA.

Last week I contacted Monroeville Kia about a blue Niro they had in stock. A woman called me within 15 minutes and asked if I'd like to make an appointment to do a test drive. We scheduled for Saturday, which was yesterday. My husband and I went to the Monroeville Kia dealership yesterday for our scheduled appointment. When we walked in there were two or three tables with people seated and working out deals. When we informed the girl at the front desk that we were there for our test drive appointment, she had absolutely no idea what we were talking about. She said, "Everyone is busy right now, but you can sit in the waiting area for the next available salesperson to get to you. It shouldn't take long and there's a TV." We were surprised, but just then a sales guy walked by and said he would help us in a few minutes if we'd be willing to wait. He suggested in the meantime that we could look at the Niro model in the showroom, we could get in and see the interior while we waited. We did so and another sales guy with slicked-back hair and lots of jewelry approached us and we deferred his help politely. The original guy was back in a few minutes. Other than the appointment issue, so far so good, right? When he got back, he said disgusted, "Sorry for the wait. We had a bunch of call-offs today. What were you looking for today?" We told him the EX or LX model Niro. He told us that the blue Niro outside was an EX with fewer options, and then asked if we wanted to see it. We told him yes. As we looked the vehicle over, he mentioned that the price was $26k. I mentioned that the website had several monthly deals advertised that we should be eligible for receiving (I read them carefully online - how accurate they were, who knows). He said, "I've been on vacation for a week. I don't know what the specials are for now. Let me check, but I think what you're talking about is some discount program with Uber. I don't think that's for you." NUMBER 1: When you (sales guy) hit the floor, you should know the xxxx sales every day. NUMBER 2: He never asked me about my relation to Uber. He just assumed it wasn't for me. He went back inside and came out saying, "Tthe price is $26k and that's all I can do for you." NUMBER 3: BS!!!!! Now for the prelude to the test drive. He asks if we really want to do a test drive. My husband respectfully replied, "We'd like to if you have the time." Sales guy's response? "Well, I don't, but if you make it worth my while and buy it, then I will." No smile or joking, just that same trodden down frown and overarching frustration. My husband replied, "Well, that depends on how much you are willing to work with us." Sales guy said "Okay," and went back inside again with license, etc to prep for the test drive. We started the drive and there was no additional information about the vehicle volunteered by Sales guy. He sat there silently unless I prompted him to talk about the vehicle. Instead he talked about his 7 kids. NUMBER 4: I don't respond well to the idea that I am somehow responsible for his kids through purchasing a car. Way to manipulate, buddy. We finished the drive and Sales guy said, "Ok, well, my people from this morning are back. I have to talk with them and rip someone a new a**hole. I'll get back to you in a few minutes." We waited... again. After 10 minutes, he got back to us and my husband asked for numbers for purchase/ lease, 60 month and 72 month terms, and the monthly payments for these options so we could decide if this would work with our budget. Sales guy left to "run the numbers" and went into an all glass room with a bunch of guys who were talking. No calculating could be seen. On his desk was one picture of one girl - I'm guessing his daughter - must be the favored from among the 7 kids. There were no computers at the sales desks, not even a calculator, and no clocks on the walls and as we waited, and waited, AND waited. We realized that this guy did not want to work for our sale. He did not want to help us, work with us, or deal with us in any way. Why did I conclude this? Apart from the obvious lack of informing us about this expensive product we were clearly interested in learning about, on the test drive he talked about himself, his past work experience, and the other "xxxx on wheels" hybrids out there. NUMBER 5: No cussing during the sales pitch. Do not discuss yourself. Teach about the product and focus on the non-verbal cues from your customers. Lastly, and my particular last straw. The sales guy with slicked back hair and jewelry was helping an older woman while we were waiting for our Sales guy to return. After a few minutes he said loud enough to hear, "Well, we can't do that. Sorry we can't help you." She got up to leave and made some comment we couldn't hear. He replied to her, "I know. That's okay, sweetheart." NUMBER 6: GAG!!!!!! Women have names, too. I'd bet about $26k that none of them are named sweetheart. He knew her name, too. It was disgraceful, dismissive, and nauseating. I will never, ever go back there. It was everything, and I mean EVERYTHING horrible about buying a car. This was not even the worst trip to a car dealership I've had, but this was a SURE THING for them when we arrived there and they still managed to mess it up. Negative five stars for this horrible place. BTW, I am not mentioning our sales guy's name because the entire workplace had such low morale, I actually pitied him. I wish him luck in finding a better job, b/c it's clear to me that there HAS TO be a better job than that.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to deal with

By Kevin on 5/25/2017 at 3:15 PM. Helped by Anthony Wilkes.

We love Monroeville kia, easy to deal with and Anthony Wilkes was great, and we got a great deal. They were easy to work with to get the best price.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest experience

By Richrob on 2/23/2017 at 1:41 AM. Helped by Jay Grimes.

Jay Grimes made buy this Kia Optima the easiest experience. Pervious experience was horrible. Considered not buy car from this place ever again. Jay was awesome

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I would NEVER recommend this Kia dealer!

By MommaMia on 2/6/2017 at 12:55 PM. Helped by No clue what his name was.

If you have your heart set on a Kia, drive the extra miles and go to Greensburg- especially if you're a woman buying by yourself. This sales staff is absolutely awful! I went in there with down payment in hand, facts and figures worked out, car picked out, and credit was fine. The salesman was horrible, tried to talk me into something I didn't want, told me I was "a fish on a hook" and "couldn't let me just walk out the door that easy".... initially when they took my keys to check out my car, they didn't give them back , which allowed for my salesman to try more of his tactics by bringing me cars to sit in that I did not want to purchase, I had to tell the salesman I wanted to leave over 4 times, and repeatedly to give me my keys back, etc. I finally got out of there by actually yelling to give me my keys back. I will NEVER go here again or recommend even turning your head to look in their general direction as you pass by on the highway.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Don't waste your money. Junk Cars

By Kiaregrets on 6/24/2016 at 10:03 PM. Helped by Joe, Scott.

I have owned Kia Soul since Jan 2014. The car is already falling apart. When I purchased my car in 2014, the car was brand new. I thought that I traded in my 14 year old car to have a worry free life for at least 5 years. Unfortunately, that is not the case. My car is a piece of junk. I never know if it is going to start or if it is going to accelerate. Unfortunately, no one cares to find out what the issue is at the dealer. I have expressed my concern for my personal safety numerous times and it has appeared to fall on deaf ears. My lights go out intermittently. My car may or may not start. The car accelerates and slows down with little or no warning. Since they cannot find the issue with the computer, they do not want to investigate my issue. I honestly do not know what mechanics would have done before computers obviously Kia doesn't either. My service adviser appears to have an attitude and is not personable. It seems like he gets pissed when asked to do anything related to his job. He often comes off as nasty on the phone and annoyed. I have extensive warranties and fear that my car is not being properly investigated because I do not have to pay for service. I am not sure. Either way, my car is not safe to drive. I do not feel safe when driving it. I have expressed this many times. I urge anyone looking to purchase a vehicle from Monroeville Kia to look elsewhere. Do not waste your money on this brand. You will have a warranty, but it is no good if they cannot find the issue or do not care to find the issue or if they will solely rely on the computer, which may also be defected. It is no good if you do not feel safe in your car. I purchased my car brand new so that I could drive and take weekend trips without worry, but I am not sure if my car will make get me to and from work. This is the last Kia that I will purchase. I am going back to Chevy. Hopefully, I can trick someone into buying this over priced power wheel.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry was AWESOME & we LOVE our Kia 😊

By Trina3260 on 1/17/2016 at 6:16 AM. Helped by Terry Burke.

Terry did a wonderful job at getting us our Kia! Thank you Terry!! I recommend her helping you get your car!!! It was worth the drive from Punxsutawney!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service with experienced sales person who really s

By Chris davis on 11/21/2015 at 9:49 PM. Helped by Steve mason, John balogh.

Terry was excellent and really helped me with a good plan For now and the future, she was very pleasant and respectful and got me an awesome car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman

By jhkids on 11/18/2015 at 4:12 PM. Helped by Joshua and finance manager.

Terry Burke was great to work with. She really cared about my needs and wants in a car. Terry provided excellent service on my 2016 Kia Sportage. As a single female making a purchase, she enhanced the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By walkerk234 on 11/13/2015 at 5:47 PM. Helped by Tracy Boyce.

First, let me say I have never met a car salesman I met until Tracy Boyce. He was outside waiting for me when I pulled up. From the first hello until I drove off the lot, he was helpful, kind and a great person. He talked me through the whole process never pressuring me at all. I have been in this dealership a number of times and have walked out because of rude, incompetent people, but Tracy is different. He listened to what I wanted/needed. I was so happy with his service, I sent my husband up there the next day and his experience was even better. He will now and forever, be my go to person when it comes to Kia cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Jay on 10/29/2015 at 8:18 PM. Helped by Dorian Laniear.

Excellent service by Dorian Laniear in buying Kia Sorento 2016. He has professional positive attitude and would recommend him to everyone who wants to buy or lease or finance a Kia cars Thanks for everything Dorian

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Unhappy customer

By laura on 11/10/2015 at 5:03 PM. Helped by ??.

While Monroeville Kia is great when selling their cars after the fact they are unreliable. Shortly after I bought my Kia Soul the check engine light comes on so I took it to the dealership. Not knowing the had a separate entrance for service I went in the floor entrance. The dealer who seen me came up to and as soon as he found out I wasn't buying I needed service he was very rude. I went back to Kia on numerous occasions for the same problem with the check engine light after they told me to come back as soon as the light comes on just to get there and for them to tell me I had to make an appointment because either one of their mechanics never showed up or didn't come back from lunch. They would look at me like I was crazy. And their communication is horrible. On numerous occasions they told me they did something (for example: approving my kia feel reimbursement) just to find out almost two months later they never did. I would NEVER recommend Monroeville Kia to anyone! Not happy with their customer service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice experience

By KH buyer on 11/4/2015 at 2:44 PM. Helped by Terry Burke, finance manager..

I just recently purchased a new Kia Sportage. I must say that Terry Burke made my buying experience a pleasant one. I will definitely recommend her to anyone in need of a new vehicle. She's straight forward and does a amazing job....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Peggylee on 11/4/2015 at 5:48 AM. Helped by Terry Burke.

I could not be happier with my new Optima. Terry is amazing at what she does & it is clear to see that she really loves her job. I actually recommended her today to a friend & I will continue to do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

service

By bev on 10/29/2015 at 2:26 PM. Helped by Terri Burke.

Great service by Terri Burke in buying my new Kia Sorento. I would recommend her to anyone interested in buying a Kia. Keep up the good work Terri!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By JBetty on 10/23/2015 at 12:33 AM. Helped by Four of them.

I was stranded in the middle of Route 22 at 8 pm in a black car in front of Monroeville Kia. Four salesmen came out, knocked on my window, and pushed me to safety. It was awesome! Thanks so much, guys! Oh, and our other car is a Kia Sportage and we just love it! One of my clients at work is a mechanic. He thinks it's a terrific car and says he only sees standard work (brakes, tires etc)in his shop. He advised his girlfriend to buy a Sole!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry Burke is the best salesperson...

By JSagi on 10/16/2015 at 11:04 PM. Helped by Terry Burke.

Even though I didn't end up buying my dream car, Terry was very personable and gracious...Hopefully in the future I will be able to get my Optima. I would recommend her service to anyone. She does not pressure you into a purchase by any means. Terry shows you the facts and never sugar coats anything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent services

By Smbasel on 10/12/2015 at 9:03 PM. Helped by Tracey Boyce Dorian Lanier.

When coming to kia in august I was under the impression i was going to go in and just talk numbers with Tracey Boyce. He was training a new salesmember Dorian Lanier After being there for several hours he managed to get me into a 2015 kia forte! Dorians assistance to Tracey was outstanding! have never delt with any other dealership besides kia. When meeting Tracey he seemed very down to earth and his personality is amazing! I am truly blessed that he was able to get me into a new car and work with me to find something he knew i was able to afford. I am very proud to continue my stay with the kia family! Thank you so much!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Tracy isn't your usual car salesman

By AD719 on 10/10/2015 at 7:17 PM. Helped by Tracy Boyce (Sales), BJ Delprato (Sales), and Steve Mason (Finance).

As a woman, buying a car can be a terrible experience. No matter how much you know the salesman always thinks you should have brought your dad, husband, brother, etc... When Tracy Boyce greeted me in the showroom, he looked at me and not through me to see who was with me. He was very personable and pleasant. He is a younger salesman and that really helped put us both at ease. He didn't have that "snake oil salesman" persona. He was willing to listen and didn't try to oversell me. He could tell I did my homework and respected that. Negotiating with BJ Delprato was fun - we gave Tracy a pretty good workout. There were some minor hiccups throughout the process but Tracy took it in stride and it probably helped that I am patient. I am satisfied with how things turned out. I enjoyed working with Steve Mason in Finance. He explained everything in great detail without going into the weeds. He offered me the normal packages of gap insurance and extended warranties, answered any questions I had, and never pressured me into adding anything to the deal I didn't want.

I would recommend this dealer.