Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Effortless purchase!

By Terri on 9/21/2019 at 1:30 PM.

Got my new car last night and Joby and Jeremy were professional and made the deal so easy. Thank you both I love my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service1

By B.Heard on 9/5/2019 at 3:42 PM.

Brian and Shane were a huge help! Great team there at Montrose Mazda! I highly recommend them for some new wheels! Grade A service. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Customers for life!

By Miriam on 9/19/2019 at 6:36 AM.

We have two cars from Montrose Mazda Kent. Both experiences were completely positive and easy. Mazda Kent takes the stress out of buying a car. We were treated professionally and they have even followed up to make sure we are happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, professional customer service

By Bears44 on 9/12/2019 at 5:34 AM.

We had a very pleasurable experience. They found a way to meet all of our needs no matter how unrealistic. Very kind and caring people.extremely happy and satisfied customer. I recommend this dealership to all. Thank You Montrose of Kent. A special thank you to Brian, Shane, and Jeremy who continued to work for days to help us after we gave up hope and didnt think we would hear from them again. Thankfully we were wrong. Brian kept in contact everyday. Very proffesional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car-buying experience!

By Maryann on 9/9/2019 at 9:56 PM.

Very nice people, front to back! Marc Wittenberg even shared his lunch with me!!! It was delicious too! Simple process, fair deal! What more could you want?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By Joeswanson on 9/5/2019 at 8:03 PM.

Very friendly and very willing to help my needs! Wasnt expecting it to go smoothly but everyone went above my expectations! Very satisfied customer and I will be back in the future!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Easy process, friendly salesperson

By Car buyer 1 on 9/6/2019 at 12:27 AM.

The dealership did a very good job handling the sales process and the salesperson was very friendly and respectful. We did not feel pressured and the negotiation process was smooth. I would buy a car from them again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Cschalmo on 9/2/2019 at 11:33 PM.

Very good experience and helpful staff members. Both the sales and maintenance departments have been easy to work with. The whole process was very smooth. Pleased with my purchase, love my CX-5 so far!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Relieved by STRESS FREE dealership experience

By Chris2015 on 9/2/2019 at 2:01 PM.

First I want you to know I put off purchasing a vehicle all summer because I was dreading the dealership experience. If I could have found a vehicle from a private owner I would have gone that route. But while running errands I decided to drive through the used car lot at Mazda of Kent. I saw a preowned vehicle I liked, got out of my car to look and of course was approached by a salesperson. And from then on the purchasing process from the test drive to the closing of my purchase was easy. Aaron was courteous, friendly and kept his promise not to bug me with calls. I would have to rate my experience at Mazda of Kent as excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Ever

By Ginabelle on 9/1/2019 at 4:42 AM.

Had the pleasure of working with Brian Henderson. He was professional, listened to what I wanted and was able to make that happen. The experience as a whole was easy and efficient. Jeremy and Shane were also great and helped facilitate the transaction without any issues. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our new Truck!!!!

By jlnezbeth on 8/27/2019 at 4:08 PM.

We were very happy with our Sales Rep Brian!!!! He was very knowledgeable of the truck, answered all of our questions promptly and confidently!!! The dealership was outstanding with the entire process!!! Thank you to Brian, Shane and Jeremy for a great experience!!!! We love our new truck!!!!?????

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Zoom Zoom

By Zoom Zoom no more on 8/24/2019 at 1:03 AM. Helped by Jim.

2014 mazda 3 is my last Mazda I ever own.Replacment :under 2000 pup up display,next when my car was at 7000 and last when 36.700. under 45000miles complete brake job, rotors and all components. under 48000 driver seat frame under 55000main display screen was cracking from inside and now 61000 sensors care won't start. Curent service mgr is not interesting to help you out just money.Andre was very good mgr.and work with you and Mazda to minimize your expenses. Not any more and not any more Mazda in my family or recommend to my friends.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda Lease

By landerson51311 on 8/13/2019 at 9:55 PM.

Mazda’s always been great with customer service and getting me into a nice and reliable car. Good experience for someone who has only owned one car their whole life

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Carthur652 on 8/11/2019 at 4:34 AM.

Joby was great to work with! I gave him the price I wanted to pay per month and the type of vehicle I was looking for and he showed me great prospects! I’ve had my car for a little over a week and am still obsessed with it. This is my first car and I am glad I got to work with the great people at Montrose Mazda in Kent, they made the process flow so easily.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lucky me

By Bru1995 on 8/9/2019 at 3:25 PM.

A professional organization. My salesperson ( Aaron McGhee) was extremely helpful in a non pressure type manner. I originally went in with a different type of vehicle in mind and was not totally satisfied. Aaron steered me to the correct vehicle for me, love the Mazda 6. A great team to work with from the owner on down. I will definitely purchase from there again.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good experience.

By 1suchJ on 8/5/2019 at 5:10 PM.

Great price on an off lease 2016 CX-5 GT (below KBB's lowest suggested price) despite us paying cash for the vehicle. Aaron does an excellent job bonding with prospective customers and follows up in a timely fashion. He was responsive to the litany of questions I had for him, and stayed in touch throughout the entire process. Got a much more subdued version of the 'corporate treatment' vs. we did with other dealerships. They allowed us to have the vehicle for 24 hours to have our mechanic inspect the vehicle, and did a good job explaining what's covered as part of the Mazda CPO coverage. The main downside throughout the entire process was the dealership being located in Kent (whereas we came from CLE).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great experience!

By DSYtown on 8/2/2019 at 1:06 AM.

I work a lot of hours and don’t have much time to car shop. These guys answered all my questions by email along with a very competitive lease price on a Cx-9. Following a series of emails and a couple phone calls we agreed to a base price. When I ended up walking in they kept their word on the price and even went lower just to make a deal. Overall I’m very happy that they didn’t waste my time and cause me to call off of work for no reason. I highly recommend them and I appreciate their flexibility to make a deal happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience purchasing a new car.

By HappyNewCarOwner on 7/29/2019 at 10:14 PM. Helped by Christopher Tepus who was my initial contact but left the dealership before I purchased a car..

The first salesperson I met was extremely helpful in showing me the features of the vehicle. Sales staff were all very helpful and I appreciated meeting someone in the service department.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly and helpful

By tabzoom on 7/29/2019 at 5:30 PM.

I wasn't expecting to make a deal this day, as I had some time before I actually needed a new car. They came close enough to the lease rate I wanted that I went ahead and pulled the trigger. Marc was most helpful and a joy to work with. Shane and Jeremy were equally friendly and customer focused.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By Wesley&Katy on 7/20/2019 at 8:49 PM.

They really helped us get into a car we both are happy with. Excellent customer service, they listened to what we wanted and helped us get that.

I would recommend this dealer.