Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.6  
Friendliness
5  
Overall Experience
3  
Price
4  
Quality of Work
4  
Service
2.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best commercial auto buying experience ever

By Stephen Phillips on 12/5/2017 at 12:16 AM. Helped by Blake Murray.

Flawless. Best experience in the 35+ years of buying vehicles. If in need of any commercial vehicle, go see Blake Murray. He and his manager are can do. Was in and out in less than 20 minutes; not one complaint

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

solid dealership with skilled finace

By 6 time repeat customer on 10/5/2017 at 5:24 PM. Helped by Steve (new car sales), Drew (finance) and Lenny too..

I purchased 6 vehicles over many years from this dealership. I don't understand how anyone could write a bad report about their sales, customer service, body shop, finance department or anything else dealing with Monument Chevrolet. From when I had to have a small budget to the more expensive rides they have always managed to get me in a dependable vehicle and helped me maintain it till it was time to trade it in for an upgrade. I ask anyone who wants a great car at a great price to give them a chance. Now, In regards to the service department, Bill and Keith are second to none in the way they take care of you and treat you. Monument's service techs are top notch!!! They wont over charge you by getting you to pay for things that don't need fixed. Also, always get the job done fast and right.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
5   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Customer Satisfaction after sale seems not to matter

By JOE on 1/16/2017 at 7:06 PM. Helped by Joe Jensen / Jose Perez.

Just purchased a vehicle this Saturday - Jan 14 - 2017. Flew in from Amarillo and did a basic test drive. All checked out well. On the way back home I found two issues with the car - busted back speakers and the heater did not work. I informed the dealership and they said "bought as is". The issued was found about 4 hours after I purchased the vehicle and they cannot help? Will try to speak with the manager today (Joe Jensen). I texted the salesperson (who by the way was awesome) and he has informed the manger but the manager stated to him "Bought as is". WOW - what a disappointment! It's funny on how many times we communicated (also instantly) before the purchase, and now that I call, I can't get Mr. Jensen to return or answer my calls. If we cannot resolve, will probably go to the better business bureau and file a complaint.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Body Shop

By Tone225 on 12/22/2016 at 10:52 PM. Helped by Dustin Cole.

I had the privilege of getting my chevy truck repaired and fix by their body shop. I believe the guy who helped me was Dustin Cole. He had unbelievable customer service and insured me that he will get my truck back to me in a timely manner. To my surprised he kept his word and exceeded my expectations. Thank you all for a great experience and great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By AMJAD on 10/27/2016 at 1:23 AM. Helped by John Girgis.

Like Monument Chevrolet and Mr. John Girgis they make it simple and easy for me to buy a vehicle i love , thank you Monument and thank you John Girgis .

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Not Full Disclosure on Used Vehicles

By Ray on 10/8/2016 at 7:37 PM. Helped by Brandon, Chance.

Negotiated a price online, found problems not disclosed after I drove 70 miles to test drive. They agreed but wouldn't come down on price.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bait and switch

By DJ on 8/16/2016 at 2:12 PM. Helped by Internet sales, floor sales.

I used internet to get information about a Silverado LTZ 4x4 truck. I confirmed that I was on the way to the dealership to see the truck and arrived 30 min after my confirming phone call. When I got there, no such truck was available and the Internet sales rep was no where to be found. I wasted 2 hours driving to and from this dealership. The sales person that did talk to me was not helpful at all and could not show me anything else with similar features. I suspect that she did not think I could afford such a truck. Funny, because I could pay cash for anything on the lot.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

I was ripped off by their service center

By bernard boike on 7/27/2016 at 7:10 PM. Helped by ROSS HERROD invoice#85263 sea control#171210.

My check engine lite came on in my 2012 impala, a computer check revealed the catalytic converter was bad, the technician said it should have a 100.000 warranty on it. I( took it to monument chevrolet and relayed the message to the service writer he asked how many miles was on it I told him about 80.000 he got in and checked and said it was 81885 he said he would haft to keep it overnight to be sure it was bad I said ok. The next morning he called and said the converter was bad but it was out of warranty I said do not fix it would pick it up. When i went to pick the car up there was a 109.00 dollar charge on it.I was enraged, he new It was out of warrenty when he looked at the odometer yet he let me believe it was in warranty so he could cheat me out 109.00 dollars.The service manager came out and said if i would leave it overnight he would call GM and see if the would warrant it. The next morning he called and said GM would pay 1/2 if i would pay the other 1/2 I asked what my part would be he said 350.00.a replaid do not fix. i paid the 109.00 picked my car up what a trash can monument chevrolet turned out to be. BEN BOIKE .

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor communication.

By angie on 1/17/2016 at 2:32 AM. Helped by Theal Neil, Sergio, Laurie, Jeff (Manager).

Poor communication. Told us to drive over 40 minutes to look at a truck & when we arrived, they said it was not available to see..

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Service department problems.

By Jeff K on 10/29/2015 at 4:37 PM. Helped by Ross, Theo, Danny.

Just add my wife and myself to the long list of frustrated, mistreated customers. And the hollow, empty and insincere attempts by GM Bryan Hardman to make it look like he cares about each complaint. The fact remains the number of complaints are very telling and it seems Mr. Hardman appears to have a full time job apologizing. Why not address the issues that seem to be chronic problems at your dealership? I guess that is just a concept that eludes management at Monument Chevrolet. I felt the people I dealt with were deceitful and could care less about how the inconvenience they had caused us by their incompetence. We recently purchased our vehicle at this location so we thought we would be treated (in their words) like, "Monument Chevrolet Family." Well no thanks. This dysfunctional, uncaring family will get no more of our business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Poor Service

By stanleyaj on 7/10/2015 at 11:30 PM. Helped by Danny Barnett.

If only yelp had negative stars… Very disappointed in the way my husband and I were treated today at Monument Chevrolet service department. I had made an appointment to get some recalls fixed on my 2012 Chevy Traverse. My husband and I both called to confirm the appointment as well as getting a loaner/rental car, while the repairs were being made. It was not communicated to my husband or myself that if your car was out of warranty you would not receive a loaner/rental. The Service Manager (Danny Barnett) told my husband that he could leave his office because there was nothing he could… that he had listen to the phone conversation between my husband and the lady that made the appointment and she never guaranteed we would receive a loaner/rental. Danny was very disrespectful and rude to us. I have never know a service center to not give a loaner/rental while a recall or regular maintenance was being performed on a vehicle. This is very poor customer relations. In the meantime, I have contact two other local Chevrolet dealerships, who are willing to give me a loaner/rental car while their dealership fixed the safety recall. I can say that monument has lost all my future service/purchase needs. I will never recommend this dealership to any friends/family/Co-workers etc.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Dissatisfied Long Time Chevrolet Owner

By Jimmyjr8976 on 6/10/2015 at 5:11 PM. Helped by Vladimyr.

This was the worst customer service I have ever experienced at a Chevrolet dealership. The service advisor never returned my calls and my car was kept at the dealership from Thursday when the work was done until Tuesday and the one item that they claimed was not on their list was never addressed. The oil change I requested, the incorrect oil was also put into my vehicle. I would never return to this place for service and I certainly would not buy a vehicle from them. Do yourself a favor and go to Davis Chevrolet and you will never go back to Monument Chevrolet again!! Jimmy Veal

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Good luck trying find a respectable used car salesman

By j.lee923 on 2/21/2015 at 2:01 PM. Helped by Freddy Garcia.

Summary (look below for details): Went in to look at / purchase a car but decided to leave and refuse to buy from there - not because I didn't like the car or lacked the money, but because of their unprofessionalism, attitude and lack of respect to me as a customer and a person. Full story: I saw an add on Autotrader 2 weeks ago, but the ad didn't contain any pictures or much additional information. So I emailed them and asked for photos and information, just to make sure it was what I was looking for. Nothing after a week, so I email back to see if I could get the information. No response at all. After a few days, I decide to call and ask for the salesman to talk to him in person. He says that he will send the pictures the first thing next morning at 8:30. The next day, I receive nothing. So I decide to drive out there to maybe see the car in person. I get there and walk in, and no one is around. I walked around to find someone to talk to and was finally led to a used car salesman. I told him that I've been trying to get more info about the car online with this other guy. This guy seemed very uninterested and acted, as if I was bothering his peace time. I go ask to see the car I'm interested in, and we go reluctantly. I ask questions and try to get more information, but he really does not seem to care. I ask if I can go for a test drive, but he says that only after I commit to a price. *Why would I agree to a price before get to test drive a used car?* I'm also thinking he was BS'ing, because I *think* the manager came out at one point talking about it, and he shushed him off saying "no it's okay". Alas, I was interested in the car, so I said let's go in and talk prices. He left about 4 or 5 times, most of them without reason, for about 10 minutes at a time. Finally, he asked me about how I was going to pay, and I tell him that I've got my own financing with a federal credit union. Then he leaves again for 15 minutes, and I can see him chilling and laughing with (now I know) the manager while I'm waiting. He comes back with a printed piece of paper with the retail price and tax tag and title added up. Best part: I tell him we never negotiated a price. And I start telling him about details like how there is a seat with a cut, modifications, etc. and he cuts me off. He tells me, "you talked to another guy before this. I'm not making any money off of this. Just give me the number.". I try to elaborate my situation with the price and I'm told, "dude, I don't care, just give me the number". By this point, I'm tired of waiting for BS and ready to walk out. I give a number, and refuse to wait in that cubicle anymore, and walk out. I say bye to the salesman, while he's playing games on his phone in the manager's office. At this point, the used car sales manager says he'll accept my price, and then starts giving the general BS about how it's going to sell this weekend because they're having a sale (on a weekend with all rain, good luck selling a sports car) and all that, even when I know it's been on the market for 3 weeks. I don't care about the sales techniques, though. All in all, I liked the car. I would have bought it, but I refuse to buy it from such a place where they treat people like this. Maybe I'm too principle based, but if they treat a person willing to buy a sports car without warranty like this, how are they going to treat people with family cars with warranties?

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Buyer beware!!

By Kelly Bond on 9/18/2014 at 2:39 AM. Helped by Esther, Wayne.

My husband and I found a used F350 on Autotrader that was at this dealership. We drove all the way across Houston to go look at it. At first glance, everything was perfect with it. My husband went to drive the truck and during the test drive, the check engine light came on, along with 5 other lights on the dash. The speedometer went all the way to zero while he was driving. The sales lady (Esther) assured us that the vehicle would be completely fixed before they would sell it to us. The sales manager stated that he just drove the truck to get lunch and there was nothing wrong with it then. My husband said as long as all the problems were fixed, we would purchase it. The dealership service dept said it was throwing some transmission codes and they would have to send it to Ford to get fixed. We waited for 4 days and the truck was "still at the Ford Dealership" with no answer as to when it would be finished. My husband called the sales manager (Wayne) and threatened to buy another truck at a different dealership. He didn't seem to care but said we would get a call when the truck was ready. We realized then that someone (most likely the dealership) reset the computer and was hoping the lights wouldn't come on before someone bought it. They realized we were ensuring it would be fixed before we bought it and knew they already lost the sale. The truck was listed $6,000 under bluebook and now we knew why. They obviously knew what was wrong with it and how much it would cost to fix. We realized we were getting taken and figured they were never going to call us and didn't want it anymore anyway so we found a different truck at a different dealership and are completely satisfied with it. We got a call a week later from Esther asking if we still wanted to purchase a vehicle. My husband played dumb and asked if his truck was ready. She said it wasn't yet and they were still waiting to hear back from Ford. Then he dropped the bomb saying he already bought another truck and she asked us to consider them in the future. Are you kidding me?!?

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Be wary

By skayser0 on 8/9/2014 at 12:52 AM.

I should have read the reviews before sending my wife to this dealership that wasted wasted her time. What would be a simple transaction at any other dealership was incredibly complicated, time consuming and in the end, pointless. my wife informed them she was on a deadline as she had to be at work in 4 hours, she picked the car she wanted and filled out the paperwork for financing. Before the paperwork was complete my wife was informed that she needed CASH, cashier's check or money order for the down payment (after 5 on a Friday). My wife rushed to the bank and managed to get the money out. Then proceeded to wait for a couple more hours while they processed the financing. As my wife's deadline for leaving quickly approached and everything was "approved" they casually mentioned they they couldn't let her drive the car off the lot until she showed them proof of insurance...with the car she was trying to purchase on it. I don't know about you, but in 25 years of buying cars I have always been able to write a check for the down payment; proof of insurance has always been required, but not with the vehicle I was purchasing on it before driving it off the lot. One thing for sure, I'm not leaving cash for 50% of a vehicle without taking that vehicle with me. This dealership uses the kind of high pressure sales tactics that gave car salesmen a bad name back in the '80s. Don't go here if you want an honest deal or a good car buying experience.

I would not recommend this dealer.

Overall Rating

1.7  

3   Friendliness
1   Overall Experience
1   Price

I bought a new car there. Although they tried to sell it...

By Chevy_Owner on 3/17/2014 at 3:00 PM. Helped by Sales and finance.

I bought a new car there. Although they tried to sell it to me at the MSRP price, I negotiated the purchase down to the price that Edmunds considers the "fair price". Afterwards, I noticed that my paper work showed several hundred dollars that was added on, in fees and "extras". That's above the expected taxes and registration/title fees. None of these fees and options were ever discussed. VIN etching, loan insurance and "documentation fee" added up to nearly $600 alone. And there were plenty more. They'll work their best to screw you over one way or another.

I would not recommend this dealer.

Overall Rating

1.4  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Salesman William did a great job. The finance department...

By lopezrl on 6/8/2012 at 9:12 PM. Helped by Thelmo Torres.

Salesman William did a great job. The finance department was a nightmare. They sold me stuff I did not want and it took forever to recover my money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife & I bought a Suburban from them Saturday....

By Szilla on 2/6/2012 at 8:24 PM. Helped by Scott Wehman, Mark Villarreal.

My wife & I bought a Suburban from them Saturday. They were by far the easiest dealership to do business with from all the dealerships I contacted in Texas. In my search I contacted over 20 different dealers, and none of them even came close to the level of positive communication I got from Scott, and Monument's price beat everyone else by a wide margin. He explained the process to me clearly, answered 100 questions, and ordered the exact vehicle I wanted. The rest of the folks at Monument were just as pleasant to deal with, from the salesman to the finance guy, it was a very easy and painless process. I drove 150+ miles for this vehicle, and I'll do the same again for my next Chevy.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Quality of Work

I will never ever ever do business with Monument...

By alvaramm on 9/22/2011 at 11:49 PM. Helped by I wish I was that mean.

I will never ever ever do business with Monument Chevrolet again! Been trying to get my car repaired for about 3 weeks now. Was treated like a number from the beginning, no customer serivce (had to intoduce myself to find out the guys name that was going to help me get my car repaired) Called twice trying to get an update on my parts (no call back) and had to call THEM a third time to find out my parts were already there so I could drop off my car. Finally dropped it off on Tuesday, was supposed be ready today and what do you know, crappy paint job. Even as small as it was, still very noticeable. Gee I wonder what will happen next!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought my 9th car from Monument Chevrolet. The 2011...

By RosewoodMiMi on 9/14/2011 at 5:15 PM. Helped by BRYAN HARDMAN.

Just bought my 9th car from Monument Chevrolet. The 2011 Traverse is a dream car, and Monument is a dream dealer. I am always treated as royalty and like I am their only customer. I trust Monument Chevrolet. Their salesmen, their service and body shop are all run with such pride. And the facility is gorgeous!

I would recommend this dealer.