Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.9  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease of new Subaru Impreza.

By vol,jack,Happy on 5/6/2019 at 4:52 PM. Helped by Finance manager - name unavailable, Front desk operator - name unavailable.

My salesman, Harry Moseley, was outstanding in all aspects of our dealings. His patience in helping me solve a couple of problems was outstanding. I will gladly recommend the company and this outstanding employee! Jack E. Webb

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Cross Country Purchase

By Pimpingbyda12! on 3/29/2019 at 4:43 PM. Helped by Mark Tehrani.

Determined to find that “special edition” vehicle, I scoured the internet hours upon hours and to my dismay; there it was, in Virginia but I live in California. Well, after talking to Mark and his team of experts, he assured me it could easily be worked out. He was right. The paper work and the transportation of the vehicle was as described...smooth and concise. Thanks Mark! Signed, One happy customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Owner

By Bal 1 on 2/22/2019 at 5:42 PM. Helped by Adil.

I bought 2017 esclade platinum . Was good deal ,price they put on sale genius also I like this place Im seeing all ways on line used vehicle good condition.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Got my car!

By Msbinny on 2/17/2019 at 4:21 PM. Helped by Adil Konya.

I was in search of a new Mercedes after my car was totaled by a deer. Mr. Adil Konya was my sales person and he was very kind and accommodating. If you plan to go to this dealership for a car, i recommend you choose him as yor sales person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bb2009 on 2/10/2019 at 11:03 PM. Helped by Adil.

Everyone greeted me with a smile and spoke kindly to me at Moore Cadillac. My salesman Adil was very helpful at getting me the best price for my trade in and my new purchase. Adil has my best interest in mind. I highly recommended visiting Moore Cadillac next time you are in search of a new/used vehicle they are very helpful.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Mark Tehrani

By Debbie7777777 on 1/30/2019 at 9:30 AM. Helped by Brandon Berry.

Mr. Tehrani is the best salesman ever. He was patient and very thorough in his transactions with us. We are very happy with he new car! We owed 2 Escalades, sold one. Back to be in the Cadillac family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST SALES TEAM AND CUSTOMER SERVICE!

By muratbasdag on 1/2/2019 at 6:42 PM. Helped by Adil Konya, Pete Walsh,.

Awesome, seamless, Pleasant, and responsive Sales team that I received a fair price and even got me a better interest rate. All my question were answered promptly, fully and honestly. I would gladly recommend and Absolutely satisfied with Moore Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Recent XT4 purchase

By John M on 12/31/2018 at 7:25 PM. Helped by Adil Konya, Naznin Holcombe, Pete Walsh.

Pleasant,fair and responsive I feel that I received a fair price. All my question were answered promptly, fully and honestly. I would gladly recommend Moore Cadillac

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, with great and talented people!

By GWJr on 12/17/2018 at 4:56 PM. Helped by Adil Konya, Benard Berry.

Awesome, seamless, and professional car buying experience. I would definitely recommend this dealership to my friends, family, and colleagues. Platinum level dealership and great customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT Car buying experience!

By gscott on 12/10/2018 at 2:08 AM. Helped by Abil and the Finance person.

My experience was great, It began on-line with a car I liked and salesman Abil was eager and willing to assist, he answered all my questions and kept me updated on the status of the vehicle since I could not get to the dealership until a few days later. We scheduled a date and time and he insured the vehicle was still available and in the viewing area when I arrived. Absolutely satisfied with my car buying experience at Moore Cadillac! I woul be remiss if I didn’t mention the Finance Person that tied it all together, (can’t remember his name) he was knowledgeable and even got me a better interest rate than the one I had! He was professional knowledgeable and had a helpful attitude. For the best car buying experience go to Moore!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have ever been purchased car easier any dealership.

By Hasan kinay on 12/6/2018 at 12:40 AM. Helped by Adil Konya.

Highly recommend to buy car from Moore Cadillac.people were very friendly Adil sales person I worked ,wonderful person Also Bernard on finance.. Thank you All Moore Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealership.

By Fay Rurup on 12/3/2018 at 11:44 PM. Helped by Adil Konya, Pete Walsh, Fred Dedekind, Farid Mohajer-Vaghari.

The Moore Cadillac staff, Pete Walsh, Fred Dedekind, Adil Konya in sales, and Farid Mohajer-Vaghari, Director of Finance are very knowledgeable and professional. They all worked hard to find just the right vehicle with the options that we wanted. We are very appreciative to Pete Walsh for working with us on our trade-in. My husband and I are very happy with our purchase and consider Moore Cadillac as the most trustworthy dealerships we have done business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales very professional

By Istanbul1453 on 11/13/2018 at 11:46 PM. Helped by Adil Konya.

I have bought used Mercedes from this dealer,sales Person Adil Was wonderful guy,they have excellent,professional car sales I bougtht car still perfect.I highly recommend Moore Cadillac to buy car. Omer Cevirme.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb buying experience at Moore Cadillac of Chantilly.

By Lola on 11/12/2018 at 8:55 PM. Helped by Adil Konya.

Adil Konya's excellent service and pleasant manner enabled my purchasing experience at Moore Cadillac of Chantilly to be very satisfying. He demonstrated superior salesmanship skills from the initial stage of my viewing and inquiring about the 2019 Cadillac XT4, to the final stage of my purchasing the same. Adil answered all my questions with knowledge of this car's performance ability. To satisfy my preference for a particular color, he scanned the Cadillac Dealerships throughout the U.S. and successfully obtained my car in New York and had it driven to Chantilly. I received everything I had hoped for at Moore Cadillac of Chantilly and astonishingly, received more than I had hoped.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Take your Saab somewhere else

By Saabloyalist on 9/23/2017 at 1:16 AM. Helped by Don Myers.

The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cylinder (into which the metal key fits) that actually goes into the ignition. Fine. I ordered it, paid for it and they told me it would take 2-3 days. Twenty days later, I still had not received a call. I stopped by. The parts guy, whom is pleasant looks for it and says "Saab messed up. It isn't here. I'll have to order it again." They had my money but they didn't have process to match paid for items outstanding orders? Then, the ordered cut metal key comes in from Saab parts and they have it at the desk - but not with the ignition cylinder. That takes time. They finally come up with what I need to start my car. BUT NO, programming that black cylinder costs an extra $49 which the service rep has neglected to tell me. If I want the KEY TO ACTUALLY FUNCTION, it has to be programmed - but service rep said they could not do it that day. So, I have to come back the next day. The labor ticket is for .5 (half) an hour, $49. However, the technician drives it off and then drives back and only 14 minutes have elapsed. Not only was I over-charged for labor, but also the service rep made the call that the technician couldn't spare 10 minutes the day before? Really? There are at least 5 service errors made here and they made no apologies.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Service and Sales of Subarus along with Cadillacs

By VT Va Gal on 4/28/2017 at 3:58 PM. Helped by salesman Harry Moseley and serviceman Gary Wilcox.

We have been owners of Subarus for over 10 years. On moving to Richmond, VA we started using Moore Cadillac Subaru as our service provider. We then leased a new 2017 Outback. The Salesman, Harry Moseley, and the service rep, Gary Wilcox, have been superlative in their time and attention to our needs. They both are very knowledgeable and delightful to work with. We cannot say enough good about the work and professionalism we have received. Thank you Moore Cadillac for your dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Long-Distance Used Vehicle Purchase

By Ski on 3/31/2017 at 4:25 PM. Helped by Bob Lannon.

Still cannot believe I did this: wanted a low-mileage 2014 Cadillac CTS Coupe in a specific color combination and found one online at Moore Cadillac. Contacted salesperson Bob Lannon and he worked with me remotely to make the deal happen. I'm talking him up in VA and me down in FL! Crazy, right? Bob took the time to go over every aspect of the vehicle, took/sent a series of videos so I could see the vehicle up close and personal, and worked all the paperwork with me. Also helped coordinate getting the vehicle shipped to me via an enclosed transport vehicle. Who buys a used vehicle online and never sees or drives it first? Well, you have to trust SOMEBODY along the way, and I went with Bob on this purchase. Now, this flawless vehicle is here in FL with me and Bob is still stuck up in VA. Ha!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Services

By Jet123 on 12/18/2016 at 11:49 PM. Helped by Sylvester Wright.

The service was so professional and completely satisfying to the point that I thought it was Magic. I inquired about a Cadillac and before I knew it, I drove off the lot with a Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and friendly

By Yvonne V on 12/18/2016 at 6:42 PM. Helped by Garry Wilcox.

My latest service was routine maintenance and inspection. I only had to wait a reasonable amount of time and had no complaints whatsoever. When finished my car was brought to me, which I really appreciate. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andrew Made it Happen

By melvinktz on 12/4/2016 at 7:35 PM. Helped by Andrew Swigert.

I must say that my salesperson, Andrew Swigert made this deal for me. I was very impressed by him and came away very satisfied indeed.

I would recommend this dealer.