Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 gmc yukon denali

By Burel on 1/12/2019 at 8:31 PM. Helped by Lee Fox, Latricia Chambliss.

Had a very pleasant experience at Moore GMC purchasing a 2019 Yukon Denali, Lee Fox, our salesman was extremely helpful and respectful to us. The dealership atmosphere was also great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get your Cadillac serviced

By Dionna Smtih on 12/20/2017 at 3:09 AM. Helped by Jewel.

Jewel is always friendly and helpful when I need my Cadillac serviced. This particular time I had an issue with my touch screen, needed a state inspection and my oil changed. She made sure that everything was taken care of and the service department worked efficiently to get my car back to me within 24 hours. I would recommend Moore service department to all of my friends and family. They are always friendly in person or over the phone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very happy with my new Truck!!!

By Chevy 2018 on 12/16/2017 at 1:51 AM. Helped by Daniel Russo.

Was a easy in and out deal. Didn’t have to wait around all day. Had a very good sells man that was driven to make a deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience - Brittney was very helpful

By Travis on 11/7/2017 at 1:42 PM. Helped by Brittney Solomon.

I bought this Cadillac from another dealership ( used ) , but I was having problems with the radio controls , so the dealership that I bought it from , told me to take it to Moore Chevrolet , in Silsbee , TX. , because they are the OEM for this vehicle. I made an appointment with them , so that I could get the vehicle evaluated. I only dealt with the ladies in the Service Department , but they were great. They met me at my car when I drove in , and guided me through what was going to happen and how long it would take , then lead me to the waiting area. Brittney Solomon was my contact person and she was great. She came to the waiting area , several times , along with the other ladies in that department , to instruct myself and other customers , on how the progress was going with our vehicles. These ladies were very busy , running around helping people , but each one kept a good / friendly attitude , and seemed to be very concerned about each person , and making sure they were informed and if they needed anything to make their wait better. Brittney , also told me that my car was still under the factory warrant , so that I could get a free oil change and carwash if I would like. I elected to wait until they actually did the repairs on my car , but I did have the oil change and the car washed after the repairs were complete. This was a great experience and my car's radio controls , seems to be working properly now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FAST AND EFFIENT

By pmarie81 on 11/6/2017 at 6:08 PM. Helped by Meagan.

Scheduled 2 vehicles on same day for oil change and tire rotation and I was done on the right amount of time. Waiting room was clean and not full All employees were nice and pleasant to deal with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By CDWilliamson on 5/19/2017 at 3:40 PM. Helped by Greg Mitchell.

Nice, courteous, and really listened to my needs and wants and got me the perfect car at the right price. I am extremely pleased with the sales staff, especially Greg Mitchell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall, tires and oil change

By Tamerine on 3/15/2017 at 3:50 AM. Helped by Ms Payne.

My appointment check in was handled quickly, the service man started almost immediately doing the required work. My wait time was minimal. All the staff I dealt with were friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best way to treat customers!

By JBrad on 3/3/2017 at 2:41 PM. Helped by Melissa Rutland.

I made a call to the dealership, asked for Melissa, and she went straight to work, finding me the truck I wanted at a price no one could compete with. When I arrived, she already had the truck cleaned, and the paperwork started so I could enjoy my new vehicle faster. I am extremely pleased with my salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick in and out, courteous personnel, effiicent service

By equinox 2016 owner on 1/20/2017 at 1:17 AM. Helped by do not know the employees who worked on my car but the lady I made the appt with over the phone was Meagan.

I went in for oil change, tire rotation and brake check. I was in and out in less than an hour which I was totally thrilled about because I went in after work and was tired and ready to go home. The service was great. The personnel have always been very friendly and courteous there and this day was no different. I have bought my last three vehicles from there and will continue to buy from them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best little dealership in Texas!

By Pete Hunt on 1/19/2017 at 7:19 PM. Helped by Daniel.

Awesome dealership! Bought my 2016 GMC 2500HD pickup earlier in 2016 with the 6.0L gas engine. Daniel was my salesperson and he was great! The whole buying experience was easy and enjoyable which is saying a lot compared to other dealers I have dealt with in the past. I have moved to Houston since and used a dealership in the area and was very dissatisfied so I drive the extra miles now just because of the friendly and reliable service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Special

By stingray on 1/17/2017 at 6:43 AM. Helped by Jewel Payne, Megan Adams, Michael.

Very good experience with Cowboys. Service lady Jewel Payne and Mechanic Michael Moore make my visits the best I've ever had with all dealerships in my many years of buying and having cars serviced. I rate them at a 10 Plus and recommend them to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

our car buying experience

By Tonijo93 on 12/27/2016 at 6:28 PM. Helped by Darrell Woodside.

Our salesman was kind and accommodating. He wasn't pushy or rude which would make us leave and go somewhere else. Our experience was exceptional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Next experience w buying a car

By ShaNBrook on 12/31/2016 at 2:35 PM. Helped by Thomas. Paul..

Between Paul and Thomas, our buying experiences have been wonderful! He recently sold my mom her car and yesterday the guys were able to help me get into a car I ooh so love! Easy, fast and friendly service every time. I would recommend this place to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to buy a car/truck/SUV

By valerie Frommel on 12/16/2016 at 3:33 PM. Helped by Mike Garlaska.

MIke Garlaska helped us. He was fantastic!!! We knew what we wanted but still showed us comparable cars to see differences. Mike was never pushy. Listened to what we had to say. We are very happy with our purchase and will come back for our future needs!! THE BEST EXPERIENCE BUYING A CAR EVER!!!! THANK YOU!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Employee - Brittney Solomon

By mikellnelson on 11/17/2016 at 5:37 PM. Helped by Brittney Solomon.

In for recall & asked Service Advisor, Brittney Solomon, about seat & garage door opener set-up & spoiler replacement. She was extremely helpful & accommodating. She is definitely an asset to Coyboy's Service Dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All the employees were friendly & helpful.

By connor's mom on 11/8/2016 at 6:07 PM. Helped by Janna Wilburn.

I enjoyed doing business With all of you & will be back for more service. Thank you & God bless all of you. Happy Thanksgiving to all of you. Don't eat too much turkey!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Service

By spoon,gloria52 on 11/1/2016 at 12:41 AM. Helped by Janna Wilburn.

Everyone friendly and polite. Did oil change service and recall service at the same time. Quality work and fast service. Take our vehicle there all the time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful truck buying experience

By MMcKee on 10/26/2016 at 4:00 PM. Helped by Daniel Russo, Lance (?) in the finance dept..

New to the area and just stopped by to see what was in their inventory. First place we went and Daniel Russo was wonderful we purchased the same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase experience

By colmws on 10/18/2016 at 2:39 PM. Helped by Keenan Simon.

Modern looking Dealership with a clean showroom and inventory lot. Good availability of vehicles to choose from. Sales and Finance Staff worked together to make my purchase go quickly and smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cowboy Silsbee is the BEST!

By sporter on 10/5/2016 at 1:40 PM. Helped by Darrell Woodside.

The Salesman (Darrell Woodside ) was very helpful and knowledgable. Answered all our questions. Very patient when test driving to decide which vehicle we would purchase. Will be returning for our next vehicle.

I would recommend this dealer.