Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
3.4  
Price
5  
Quality of Work
5  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Apparently They Don't Want Customers!

By Red Mtn on 4/7/2019 at 9:57 PM. Helped by Randy.

Their service manager treated me like a bum that crawled in off the street looking for a handout. I've been one of their customers for nearly 20 years, bought three vehcles from them and have spent thousands there on parts & service. We've sent probably two dozen buyers to them over the years as well. Never again! Service manager refused to help and told me to take my Jeep to another dealer. I did! They were most helpful, performed the service we needed courteously and expeditiously. Without even asking they even offered me a test drive in one of the new JL Wranglers, which is most impressive. So, as a result of Morehart Murphy's discourtesy, when the time comes to buy a new Jeep the other dealer will get my business. Sad to say, Morehart Murphy has lost focus on the value of a customer, and I would note that when I was there at 1:30PM on a Thursday their shop was empty....DUH!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and easy to work with.

By Shelley on 10/8/2018 at 9:50 PM. Helped by Matt Leo.

We had been in the market for a Jeep Rubicon. Decided to see what Durango had to offer. They had a Jeep with the extras we'd been looking for. Matt Leo was very helpful and knowledgeable. After we purchased the vehicle we realized a feature was missing that was a priority for us. We spoke with Matt and he immediately resolved the issue. With each purchase you get free baked goods from a local bakery......very good!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car Buying Made Easy

By Shannon Winkelman on 3/17/2018 at 6:37 PM. Helped by Matthew Leo.

We bought a Jeep Grand Cherokee here. We came in late in the day, approximately 4:30. Matt Leo was so incredibly helpful! He met us at the door with a handshake, listened to what we were looking for, and took us out to show us what they had. We narrowed it down to between a new and used vehicle. Matt gave no pressure to buy the newer vehicle, just answered our questions and told us pros and cons of each. He stayed far later than their closing time to make sure that we were satisfied with our experience and the sale. Once the sale was complete, he didn't give us the bum rush out the door so he could go home. He made sure that we were familiar with every aspect of how to operate our new car with all of its features and answered any questions we had. I highly recommend this dealership and, in particular, Matt Leo to anyone looking for a great car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A Comfortable Experience

By PJ on 1/4/2018 at 3:12 AM. Helped by Patrick Bryan.

It has been many years since I needed to shop for a new car and there have been so many changes in the automotive industry since then. Patrick was very patient with all of my questions and explained all of the new changes with very through explanations. He made my shopping experience very comfortable.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Cannot Process State Tags Correctly

By Todd on 12/19/2017 at 1:02 AM. Helped by Various employees.

On two separate occasions this dealership was unable to work with the county to properly process the paperwork necessary for me to register my vehicle with the State. Typical Durango business where incompetance is rampant and an “I’ll just blow you off” attitude prevails.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy and stress free

By KTERRIT on 5/20/2017 at 3:15 AM. Helped by John Sweeney, Ray Sima.

We picked out our car online, went and drove it, told them our bottom line and it was a done deal. We couldn't afford a lot, and they didn't even try to haggle with us. We got exactly the car we wanted at the price we could afford. John Sweeney and Ray Sima are the best! After trying to deal with another place for months and getting nowhere, it was really refreshing to work with honest guys who care about people.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Defective Jeep Wrangler

By DeborahGidney on 10/7/2016 at 5:19 PM. Helped by Service.

Dealer sold me a defective Jeep. I have been struggling for almost two years with the jeep dying at red lights or when I put vehicle in reverse. Now it occasionally dies when I am driving. I have to put in Park, restart car and wait 15 second or so for it to start. I have taken to two dealerships and three individual shops to be told "it is not throwing a code, drive it until it dies and then we should be able to figure it out". Jeep forums state this is common in the 2012 and is an IAC valve - but neither Morehart, nor Farmington dealer will replace for me - they will take another $100 bucks or so to "look at it" again though. In my research, it looks like this Jeep was traded in BECAUSE of this problem and it was not disclosed. This is a safety issue at this point and I will be reporting it to NHTSA for possible recall as well as to JEEP corpoorate.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience!

By Roadog on 9/16/2016 at 3:54 PM. Helped by Dwain.

This dealership did me dirty! They put a used engine in my Jeep. They didn't hook up the 4x4. They put an oil pan that looks like it has been through WWIII! They test drive the vehicle with water n the rear dif! They broke both front fenders off. The damaged the painted fender to where it has to be repainted! I found three other spots where the paint has been chipped! It looks like they went and billy wamped it after they put the engine in. Not sure if the 4x4 broke off after the engine install or they just forgot!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally Outstanding Sales & Financial Service

By PTSD1 on 9/12/2016 at 8:02 PM. Helped by Chuck Wytias and Steven MacKinney.

This is the 3rd vehicle my wife and I have purchased at Morehart Murphy. We return to the same dealership not just because of the quality of their vehicles but also out of loyalty to their employees. They have a staff of professional and knowledgable sales, financial and maintenance personnel who are attentive and responsive to everyone who walks through their doors. They always go above and beyond what is expected from regular automobile dealerships without hesitation. Special kudos to sales professional Chuck Wytias and Steven MacKinney in the business office for turning what is frequently an arduous process into a pleasant and enjoyable business experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

POSTIVE EXPERIENCE

By aross on 9/2/2016 at 4:56 PM. Helped by JOHN SWEENEY.

THIS WAY MY FIRST HUGE BUY FOR ME. I COULDNT BE HAPPIER, I GAVE THEM A CHALLENGE AND I COME OUT WITH A BEAUTIFUL TRUCK. IT MIGHT BE LONG TIME BUT FOR THE NEXT TIME IM READY FOR A NEW TRUCK/CAR I WILL BE GOING BACK TO MOREHART. THANKS GUYS FOR YOUR HAD WORK.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fantastic service before, during and after sale

By sjmeyers on 7/15/2016 at 1:16 AM. Helped by Jonathan Griego.

My wife and I have been dealing with Morehart and Murphy Motors since before and after their merger. In all, I'm guessing we've bought 7 or 8 cars from them. Our experiene has always been excellent, and perhaps the brst measure of quality is how they treat you after the sale. Our post-sale service from both sales and service have been extraordinary. I'd especially like to compliment salesman Jonathan Griego for his incredible professionalism and integrity coupled with personal service and genuine concern for his customers. We just left the dealership with another car, a new Subaru Forester, and once again working with Jonathan was a pleasure. And we know thst in the future, as in the past, if we ever ned his help, he'll be there for us. I could not tecommend a dealership or a sales person more highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great buying experience

By Amy K. W. on 7/13/2016 at 12:26 AM. Helped by John Sweeney, Ray Sima.

This is the second new car I've purchased from this dealership. Just like my first experience the service was professional and low-pressure, personal, and helpful. I was offered a good price for my trade-in vehicle, and Ray worked to find me every deal and rebate. I was able to buy an upgraded model still within my budget. John was a great salesman, patient with my slow decision making. Altogether a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE!

By d mccrory on 6/17/2016 at 8:00 PM. Helped by none.

EVERYONE WAS SO NICE AND FRIENDLY.I HAVE BEEN BUYING NEW TRUCKS AND A CAR SINCE I WAS 18.AND I CAN TELL YOU I WOULD TRAVEL THE 1600 MILES AGAIN IF I WERE IN THE MARKET FOR ANOTHER NEW TRUCK.THEY GIVE YOU A ONE ON ONE AND MAKE YOU FEEL COMFORTABLE AND NO PRESSURE.THIS HAS BEEN THE BEST OF THE BEST! I THANK YOU MOREHART MURPHY FOR ALL YOUR STAFF AS I HAVE NEVER FOUND A BETTER DEALERSHIP .YOU GUYS ARE THE BEAST! THANK ALL OF YOU.DEB

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Customer Service

By Missy J. on 5/2/2016 at 10:28 PM. Helped by John Sweeney.

Went in with a list of cars that I was looking for and wanted to compare. John was great and really worked with me to find all the cars I wanted to drive. He was patient and made sure I was satisfied with my visit and all of my questions were answered. Best shopping experience I have ever had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Jeep Purchase

By Rubicon Ready on 4/16/2016 at 8:53 PM. Helped by Mat Leo.

Very pleasant and efficient purchase of my new vehicle at this dealership. Atmosphere was was low-key and no high-pressure sales tactics. I was able to reach a satisfactory trade in price very quickly, and without the normal hassles and banter that usually accompanies these transactions elsewhere. Was particularly satisfied with my sales representative Matt Leo, who was knowledgeable of my vehicle and a delight to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Grand Cherokee!

By looniethree on 4/12/2016 at 12:27 AM. Helped by Dean Schmitt, John Sweeney.

Just took delivery of a 2015 GC Overland. The experience with all parties was excellent from internet and phone negotiation to actual delivery including signing 17,000 pieces of paper. They had the largest inventory in Colorado and acted as if they were happy to reduce the inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

above and beyond

By west bound on 4/11/2016 at 5:55 PM. Helped by CHEE, JANET, DELILAH.

I have bought several vehicle in the past few years from Morehart Murphy and have been very happy with the ease of the purchases, and the follow of up of the service work. I actually look forward to the next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By linda314 on 4/9/2016 at 12:03 AM. Helped by Jonathan Griego.

I needed to trade-in my Honda CR-V for a new Subaru. The whole process was so easy and stressless. My salesman Jonathan could not have been more pleasant to work with. A real keeper.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car purchase

By happy buyer on 4/8/2016 at 4:19 PM. Helped by Jonathan Griego.

Jonathan Griego our sales rep, he is outstanding. give him a call. He has been there even after the purchase, very helpful throughout the sale

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NO RIGMAROLE!!!!!!

By johnornina on 4/7/2016 at 4:42 PM. Helped by Pat Murphy , Jim Morehart, Greg Rowland, Steven McCranie, Matt Blanchard.

I give Morehart Murphy Regional Auto Center (MMRAC) my highest recommendation. 10 out of 10!!! If you live in the Four Corners area you should check them out before buying. Reasonable prices, friendly people and NO RIGMAROLE!

I would recommend this dealer.