Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Yanet325 on 12/17/2018 at 5:58 PM. Helped by Sergio Pérez.

Muy atentos mucha paciencia un deeler muy amable es diferente a los otros que e visitado así que es muy posible que les recomiende clientes gracias por su atención

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
5   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

A bit shady

By Golfmvr on 12/6/2018 at 2:35 AM. Helped by Jose, Christian.

We worked out a deal only to find that they had slipped in some extras that we didn't want nor need. The truck came with interlocking all-weather side to side floor coverings. What possible use would all-weather mats over the top of those do. In fact, they actually proved to be dangerous as they would slide around when I moved my feet to use the pedals. I had no idea that they were there as we made the deal at night. In the morning I saw what was going on and removed them. They also added some sort of vehicle locating service. Seriously?! THE TRUCK HAS ONSTAR!! Why on earth would I need TWO different services to locate my truck if it were ever stolen? All together there was a bit over $600 in useless extras that were added to the deal that I did not need, did not want, did not ask for, and did not realize that I was getting. I still have no idea how this got past me in finance but it did.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Professional, the staff is friendly

By gypsils01 on 9/24/2018 at 2:54 PM. Helped by Jay Patterson.

They are very detailed and let me know what I need next time so I am prepared. No surprises ever when I leave there. I am always satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Jaime1108 on 9/3/2018 at 5:21 PM. Helped by Dave Ollie and Fernando Mejia.

Could not have been easier from start to finish!!!!! I would highly recommend Moss Bros to anyone looking for a new car! The customer service is like no other dealership that I have been to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2018 Arcadia

By Annie on 9/4/2018 at 12:17 AM. Helped by Raj.

Raj was r sales rep. He worked hard on negotiating a price we could afford on r new suv. He was very professional and we enjoyed working with him

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

SERVICE NIGHTMARE!!!

By cydthekid11 on 5/1/2018 at 10:03 PM. Helped by Jay.

MOSS BROS. BUICK GMC IS THE WORST! DO NOT GO TO THEM! I REPEAT DO NOT!!!! I bought a 2013 Buick Regal from them in 2015. I was very happy, it was my dream car. In 2016 I received an oil change from them. They did the standard fluid check, brake check, battery check as and everything was all good. Two days later, my car breaks down on the side of the road with a dead battery. There was so much corrosion on the battery. They NEVER checked my battery when I brought it in for the oil change! They also stopped giving me complimentary oil changes because I would not service my car through them, but when I bought the car, I was told I would receive lifetime complimentary oil changes. NOW let’s fast forward to a month ago.... I took my car in on March 27th due to my check engine light being on. They had my car for a week. I picked my car up March 31st and paid $1,000.00 for the service. When I picked up my car, they told me everything was fine, and they didn't see anything else wrong. The next time I needed to bring the car in would be after 12,000 miles for a regular service. I didn't drive my car the rest of the day Saturday or Easter Sunday. Monday morning April 2nd, I start my car to go to work and it didn't start. I tried it again, this time it started and the check engine light was on. I had to take my car back to Moss Bros Buick GMC 2 days later. They stated I had a dead cell in my battery, and I needed to buy another part, which was the same part I bought when I brought the car in the week before. So this totaled up to $200.00. They also had my car for about 4 days for this issue. They even assured me after this incident my car is good to go. Now I've had my car for a week and I'm driving home from work. The check engine light comes on for the 3rd time, the car is overheating, and I break down on the side of the freeway again!!! My car just completely SHUT OFF! I was in the WORST spot possible. The tow driver did not want to help me because I was in such a dangerous spot. I tow my car back to MOSS BROS. Now they are telling me I need a brand new engine and it's going to cost me $8,000.00 and GM (General Motors) is not paying for anything. My car has been there for 2 weeks now.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly helpful service

By Silvia65 on 3/29/2018 at 3:58 AM. Helped by José Barragan.

For me whoever takes time to answer your expectations and experience that’s made a best investment deal that i’v e been made.. thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Had what i needed and very happy.

By Davep on 3/16/2018 at 4:46 AM. Helped by Jose Herrera, Brian in sales.

Previous car was totaled, needed a car quick so i went to moss bros m.v. chevy dealer cause i have a friend of a friend who highly reccomended them. Turns out i had my eye on two cars from doing online research. Chose a used malibu within my price range, low miles and looks new. Very happy with sales staff, and yes even finance dept. Brian went above and beyond during our visit to accomodate us,ty Brian. Jose cant thank you enough, and old friend Chuck B., u da man.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

oil change

By Sharon Smith on 1/13/2018 at 6:27 PM. Helped by Jay Patterson.

the was my first oil change and tire rotation on this car. It was done in a timely manner. Excellent service, friendly and kind employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent people to work with

By Marie LANGNER on 1/7/2018 at 8:59 PM. Helped by Raj Singh.

Went to multiple car dealers, GMC and others, from the Coachella Valley to Temecula. Moss Bros. had the vehicle we wanted and stood by the pricing they quoted. Will recommend them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good deal on my used car purchase

By Loi on 12/15/2017 at 1:11 AM. Helped by Jesse Meza.

I was very glad to meet a young Jesse who offered me a ride on club car when I was wandering looking for a car posted online. His kindness and friendliness made me feel as ease and relaxed. I also got a very good deal on my used car purchase. I definitely will come back with Moss Bros and Jesse for next purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent People - Outstanding Service!

By Ragman on 12/2/2017 at 9:44 PM. Helped by Jim Duarte.

This was one of several dealerships I visited in my car search. By far superior to any of the others, including another GMC dealer, in every respect. Everyone from the sales person, to the sales manager, and including the finance people were excellent to work with. Their follow up has been phenomenal and they’ve answered every question I had to my complete satisfaction. I would definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff and managers!

By Julioavila92 on 11/29/2017 at 8:23 PM. Helped by Jose Herrera.

The staff was really helpful to put me at ease with my issues. Made sure I was really taken care of. Even the management took the time to talk to me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfaction in finding the right car.

By romyrose on 11/2/2017 at 2:40 AM. Helped by RAJ SINGH.

Came to the dealership to test drive a 2017 Buick Encore that we purchased at the advertised price. My daughter found it a better vehicle to drive than the Chevy Malibu that we were trading in. We did not get the trade in value that we wanted but I think the agreed value was also acceptable to me so we were able to complete the purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Professional

By Victoria L on 9/5/2017 at 9:40 PM. Helped by Daniel in the parts dept. and Jeromy in Service..

Moss Bros. in Moreno Valley is always friendly and professional. While waiting for my car service to be finished, every employee that walks by you says a friendly hello and asks if everything is going well, very comfortable setting. Daniel in the parts dept. is very friendly, helpful and takes care of you. Jeromy and Sarah in the Service Dept. are friendly and professional. If you are looking for a great salesman/information go to guy it's Richard Latham. Keep up the friendly, good work! Victoria

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Maintenance visit

By silver ice on 8/3/2017 at 1:48 AM. Helped by Justin Amezquita.

Overall great service. The service is incredible. Friendly and knowledgeable at the front desk. Honest and courteous conversation regarding our vehicle. Excellent service by the mechanics.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle

By Ongiesay on 6/25/2017 at 8:30 PM.

As always, my oil change went very well. I am always confident that I am receiving the best service. I appreciate the service and being informed of any other things that need attention.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always A Great Experience

By chmycar on 4/25/2017 at 6:02 PM. Helped by Ralph.

The service associates are very knowledgeable. They listen to vehicle concerns and ask the right questions. I always get a detailed explanation of the service needed. I'm an extremely satisfied customer, every time. Always a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Treat you like a gentleman

By blkjack on 4/19/2017 at 12:39 AM.

I found the exact car that I wanted. I traded in my other car. Dealing with the sales people was wonderful. There was no "hard sell" but rather a very pleasant discussion on the final amount. In the end I, after much research, I got by far the best possible deal in a very pleasant negotiation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Mightymoss311 on 2/24/2017 at 9:41 PM. Helped by Alex.

Moss Bros. service department done a great job on completing my wife and I vehicles in a timely manner. We were in and out in no time. The service reps was great.

I would recommend this dealer.