Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vincent was very helpful

By Messner,Robert123 on 12/8/2017 at 7:44 PM. Helped by Vincent Tripoli.

Vincent was very informative and helpful friendly respectful knowledable helpful. Had a issues with it leaking oil after initial service took back it was resolved and fixed quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By hhernandez418 on 12/4/2017 at 10:30 AM.

Employees make you feel like at home. I had such a great experience that I would definitely return to the dealer ship to purchase a future vehicle.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experienced friendly professional service.

By Tahquitz on 12/4/2017 at 1:29 AM. Helped by Vince Tripoli.

I went in for a rear brake job Technician also cleaned the throttle body and repairs to PVC components. the . car runs smoother and more responsive

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Chevy Colorado

By Preshobbs on 10/30/2017 at 11:06 PM. Helped by Toufig.

Everything was great. Very happy with the purchase. Dealership was 90 miles from my home so needed a firm price before I would make the trip. Came away with a great deal on a new Chevy Colorado 4 wheel drive Z71 Diesel. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grate services.

By Arturo insp. on 10/16/2017 at 7:10 AM.

Remind my service on my truck. It's easy to schedule appointment on line. Service was done on time as they told me when I take my truck for service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Chevygrl on 9/21/2017 at 3:17 PM. Helped by Oscar?.

I always feel my concerns about any proplems with my vehicle are addressed and corrected. The service dept is friendly and professional. No matter how busy they are I never feel rushed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emergency Service Visit

By Sheila on 9/27/2017 at 1:55 AM. Helped by Juan.

I was very satisfied and impressed with the professionalism of the service advisor, Jason, and the expedient yet thorough service work done by the technician.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, great service rep.

By robertg49 on 9/24/2017 at 12:20 PM. Helped by Vincent Tripoli.

This particular service was scheduled online. It was extremely easy to setup and to arrange for a rental vehicle. There was a time constraint associated to this trip. We had a doctor's appointment scheduled the next day and a planned trip the day after. I let the service writer know our schedule since we were having a 45k maintenance schedule performed as well as an existing problem with our rear HVAC blower. They we able to do the maintenance and fix the blower on time so there was not any impact on our schedule. I really appreciated Vincent's help in this trip. We purchased our vehicle from Moss and have always had our services done by the maintenance staff at Moss. I have never been disappointed by any rep at Moss. Thank you for taking care of our vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

SERVICE VISIT

By Maxine White on 9/23/2017 at 6:29 PM. Helped by Jason Forsyth.

The staff was very professional and thorough while being friendly and helpful. I plan to return to this dealer for any service needs in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They strive to give you the best deal!

By ValRories on 9/13/2017 at 2:17 PM. Helped by Luis.

Roberto and Luis worked very hard to get the deal I was looking for, it almost seemed impossible, but they made it happen! Thanks Luis and Roberto.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a suburban

By Amart022 on 9/9/2017 at 6:31 PM. Helped by Nestor, Roberto.

Nice and friendly dealership. No hard pushing or selling just worked on getting a deal done. They drove to my house to gather a check and have my wife sign papers. Good dealership.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Labor Day Nightmare!

By zippy7 on 9/5/2017 at 9:45 PM. Helped by other.

For the first time in my life I bought an American car this past labor day weekend. I was hoping that it would be would be through Moss Bros. of Moreno Valley. The car that I wanted, a 2018 LT Equinox was not on the lot, and I was assured on Friday Sept.1 that the car would be waiting for me at 11:00 on Saturday. I arrived and the car was not there. I was first told it was in Chino and would be there by 2:00. p.m. When we came back no car. I was once again assured that the car would either come that night or Sunday morning. After church, around noon,I left two messages for them to return my calls. No calls were returned. Since I had given my car to my son, I had to have a friend drop me off at the dealership to inquire on the status of the car. They then told me that the car was not in Chino, but in Orange County, at TWO different dealerships! I ended up buying my car at Simpsons Chevrolet of Irvine, and couldn't be happier, as I received excellent customer service. As this review explains, this was far from the case at Moss Bros. of Moreno Valley. Be forewarned!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude and disrespectful service department

By NCfernando007 on 8/15/2017 at 6:03 AM. Helped by Didn't catch their names.

I purchased a new car from a different Chevy dealership and discovered a mechanical issue on my way home. After several unsuccessful attempts to get my NEW car in for repairs at this original dealership, I decided to try Moss Bros Chevy down the street from where I live. (And I didn't buy a car from here, because they wouldn't match or give me better pricing the the other dealership I purchased from). Well, long story short, after dealing with this issue for two weeks, I took it to Moss Bros service center and they were outright rude and disrespectful to my issues and concerns with this Brand new car. And I'm 100% confident it's because I had Riverside Chevy stickers and license plates still on this car (Still brand new!). After telling the first person I saw that the driver side window was not working and I would like to get it fixed, first thing he said was, "well that's not a big issue, your still able to drive the car." I told him I know that, but I brought it here because I want it fixed, it's a brand new car... he proceeded to get his manager, who I believe was the service advisor. He came out and told me he can't have a tech look at it for 3 or 4 days. I told him that's fine, I can leave it there to get repaired whenever they get a chance. Then he said, "well I don't have room to just be storing cars here." I quickly put the pieces together that they didn't want to help me repair this factory warranty issue on a brand new Camaro, simply because I didn't buy it from their dealership. This is simply terrible leadership Chevy has put in charge of these dealerships service centers. I am extremely upset with the insensitive comments from these guys. You would think they would be happy to repair issues with a brand new car to keep the customer satisfied, even if not from their dealership. It's the same brand they were hired to service and represent. Totally unacceptable and not doing their jobs. They didn't even check me in or try to schedule an appt. the just made excuse after excuse to get rid of me. BUYER BEWARE of bringing your Chevy for service to this dealership!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Alopez84 on 8/2/2017 at 12:47 AM. Helped by Desmond Scott.

Great customer service treated me like family. Any question was answered promptly and sales rep had good knowledge of the vechicle I purchased. Would gladly recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Rinnie on 8/2/2017 at 7:31 PM. Helped by Alex.

Moss bros chevrolet is always prompt and courteous every time I bring my vehicle in for service. I won't go anywhere else. My recent service writer Alex was very professional and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change service

By Crawford, Louis1 on 7/28/2017 at 11:19 PM. Helped by Justin Bottrell.

I brought my vehicle in for an oil change, and I also received a free multi-point vehicle inspection. I was very happy with my experience at the Dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Doley on 7/24/2017 at 4:15 AM. Helped by Justin botrell.

Brought my car in for service had a great experience. The service personal was professional . My car was serviced and done in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better services

By Joseph1969$ on 7/21/2017 at 9:33 PM. Helped by Ruben Flores.

Services much better Mr flores that person take care every guest "Good Costumer Services "good communication 5 stars 👍 Now Chevrolet go back too normal when Wendell work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sale staff and service staff are exceptional team.

By DHGUILLEN on 7/5/2017 at 8:50 PM. Helped by he went by the name of storm? he was from Illinois.

As soon as you walk in the dealership you are welcome with a friendly smile and ask how they can help you. There is no pressure, you do not fell like you are just a number. It is a good feeling not coming out of a dealership with headache and overwhelmed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Taber McDonald on 6/5/2017 at 2:10 PM. Helped by Luis Leon.

I was Greated by Luis Leon who listened to all my needs and right away showed me what he thought would meet all of my needs that I listed he went out of his way to make sure I was satified and he also made my time buying a car fun with his cunning personality and remarks Luis Leon is a great atrubute to the Moss Bros Chevrolet team and I would recommend him to all my friends and family great person to get to know and work with on my purchase of a car with you guys.

I would recommend this dealer.