Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NIGHTMARE PLEASE DONT COME HERE

By Tonimarie on 3/31/2019 at 4:12 PM. Helped by Nick Hassan, frank, jeremey.

I purchased a car from here about 6 months ago a 2016 Ford Fiesta only 55k miles I felt really good for a used car within first 6 months I’ve had to get over 4 repairs and two toes due to car not being drivable and spent over 2000$ dollars I’ve reached out to manager nick Hassan multiple times been transferred to two other dealerships and still no solutions I’ve came in here literally in years so stressed had to not pay rent for a month just to get my car fixed and I purchased the extended warranty for over another 1k which basically didn’t cover anything that needed to be repaired I just feel so ripped off and this isn’t how it should be when you purchase a car and I’m financed so all these problems and I’m still paying over 300$ every month and I’m not the only one I posted a review on yelp and instantly got messages from over 5 people wanting to protest against this dealership it has to be something we can do but please don’t be like me please DONT purchase from this dealership!! I assumed since it was a big known dealership they would have a lot to lose having such a big name but no

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First visit in parts and service department

By jetta2001 on 11/17/2018 at 2:52 AM. Helped by Julio, Jeromy.

The staffs in both department were very polite and helpful . Julio was very patient in searching for the parts I was looking for. Jeromy was very professional in explaining the result of multi inspection and his recommendations. The service was excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service

By Ezio on 8/12/2018 at 9:54 PM.

Moss Bros. Volkswagen always delivers great service. Been coming here for about four years and have always had a good experience with the service needs of my vehicle. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Service

By Varsity on 8/9/2018 at 1:38 AM. Helped by Austen Gurrola , Jeromy Knisley.

The service staff were excellent, it was handled immediately upon arrival at the dealer, what an awesome and amazing experience, thank you guys for such a wonderful job

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great customer service!

By lastone on 4/16/2018 at 3:56 PM. Helped by Jeromy and Austin.

The work on my car was great. My car was washed and looking good and running smoothly when I picked it up. The service light was left on, but that can easliy be fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Spiderguy26 on 2/15/2018 at 7:23 AM. Helped by Jeromy Kingsley’s.

Great service and great atmosphere. Very quick and very polite. Went over the details about my car after it was finished and answered all my questions. Happy customer here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb

By Wesley, Fran49 on 1/18/2018 at 3:39 AM. Helped by Austen.

Excellent Service Manager she knows her stuff could not be more satisfied with help and knowledge. I don’t have 25 words to say sorry

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to go!

By Jetta02 on 12/19/2017 at 4:42 PM. Helped by Jeromy and Austin.

Customer service is great here, the staff is super helpful and friendly. I took my car in for a random noise and they were able to diagnosis and repair it fairly quick.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Service review

By Charmaine on 11/29/2017 at 3:52 PM. Helped by Jeremy.

Everyone was very nice and let me know what was happening while my car was there. also, having the rental car facility in your dealership was an added bonus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

loyal customer

By socalbettina on 9/22/2017 at 6:49 AM. Helped by Ralph Heraldez.

i decided to bring my vw to moss bros vw, moreno valley because of the great customer service provided me by moss bros chrysler, jeep, dodge riverside. i have been a loyal customer of moss jeep riverside for over ten years. and i was not disappointed with moss vw moval. as with moss jeep riverside, moss vw moreno valley really offers a laser focus on customer care and satisfaction. moss bros has unlocked the secret to fantastic customer service and they impart those high standards in their employees. this is why i will go out of my way to have them maintain my beetle, although i have the option to have my car serviced at last locally at riverside vw. you have a life long customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and efficient experience

By Happy Customer on 8/29/2017 at 3:04 PM. Helped by Aaron Kim, Richard Chew.

Fair negotiation, capable salesman, manager, and financial staff members. This was my second time leasing a vehicle at this dealership and had great experience both times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very challenged credit

By Randall61 on 6/8/2017 at 6:47 AM. Helped by Dave the dealership sales manager.

I was treated with respect and was able to get financed with a very nice vehicle. Very important that I can travel to see family now. I'm disabled and my mother is fragile. The manager at this VW dealership was able to get me the exact payment that I needed. The salesman Codey did an outstanding job representing Moss Motors. Second chance to rebuild my credit!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By Starrman93 on 5/21/2017 at 1:07 AM. Helped by Victor..

The service department was great. Took great care of us. Thank you. We are out of town and victor and the service department took great care of us. It allowed us to enjoy our vacation even tho we broke down. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keith Lewis, Service Manager, is excellent in every respect.

By herpick on 1/19/2017 at 7:42 PM. Helped by Keith Lewis.

The service at Moss Bros Volkswagen has always been the best. I believe it is because of the Service Manager, Keith Lewis. He is professional, very courteous, and always attentive to the customer's needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By HarrisJetta on 12/21/2016 at 5:15 PM.

Arrived at noon, out the door with my new Jetta by 3:30!!! Didn't have to haggle. Made a good offer and closed the deal. Purchased my second vehicle in two years from Moss Brother's of Moreno Valley.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful like always. They always make room to help

By Vwbug on 12/22/2016 at 1:14 AM. Helped by Johnny and Keith.

My service man (johnny) is always very pleasant and easy to deal with. Keith the service manager is very in touch with customers and have always been available to help me when johnny is off. I truly enjoy my experiences when I have taken my car for service as well as my granddaughters car and nephews . I can only suggest that they are valuable employees hang on to them .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Amazing!

By Aimeebaby on 12/3/2016 at 5:48 PM. Helped by Tofique.

I walked into Volkswagen knowing I wanted to purchase a vehicle, but I didn't realize how great the customers service was going to be. From the time I walked in to the time I left I was very very pleased with the whole experience. I thank everyone very much. Esecpially Tofique!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Personal Customer Service!

By Mr. & Mrs. Rico on 11/17/2016 at 5:05 PM. Helped by Leslie Magdaleno, Alberto Rosales, Oscar Alvarez.

General Manager Oscar Alvarez, Manager Alberto Rosales and Sales Associates Leslie Magdaleno and David Luna were all very professional, courteous, and took their time answering all of our questions regarding our new vehicle purchase. We are so glad we went to Moss Brothers Volkswagen of Moreno Valley.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emissions problem

By Betja on 11/12/2016 at 3:37 AM.

I have a 2003 Jetta diesel engine, and I have been trying to register in order to see if I qualify for a buyback or a modification to the car. The dealership was most willing to help me solve the emissions problem. To no avail, sadly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Way to go VW!!

By 951CALIber on 10/1/2016 at 9:24 PM. Helped by Service manager MR.lewis.

I came in for a oil change and received excellent service Mr.Lewis the service manager took great care of my dodge after I was told at the dodge dealership that I didn't have a appointment with them when I scheduled online (at dodge). Mr.Lewis and his service team went above and beyond to help me get out on time to get my daughter from school. Dodge should take notes from this service team when it comes to costumer service!! Way to go VW

I would recommend this dealer.