Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Jensds on 11/15/2018 at 10:42 PM. Helped by Kevin Polzer, Shahad Adil.

Great customer service! Listened to our needs and was patient during our decision process. We also have 2 little ones and knowing this, they worked hard to get a majority of the paperwork done over the phone/email. This was a huge help to us and much appreciated! Would definitely recommend to others!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I got tricked with all the numbers. Dishonest!

By Kayzin on 10/15/2018 at 3:51 PM. Helped by Fadi, Vanessa and more in the back..

They told me the car price was discounted from list price and my credit score was low so Apr was high but I found out when I sign the paper work none wasn't true. Very dishonest place!!! I'm very unhappy and Unsatisfy!!!

I would not recommend this dealer.

Overall Rating

3.6  

2   Customer Service
5   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Horrible wait times

By AJ on 10/7/2018 at 8:30 PM. Helped by Islam.

I stopped by on a Friday afternoon to have oil changed in my car. I was told the wait would be about 1.5- 2 hours because it was lunchtime and I didn’t have an appointment. I decided to make an appointment for the following Friday morning- first appointment so that there would be no delays, and I was told the wait would be about 45 minutes. The day of my appointment came- I walked in to check my car in. The service writer was with another customer checking in her car. There was another employee with headphones in. My prescence was not acknowledged for close to 5 minutes. I didn’t expect for an employee to stop with their current customer - but a simple- “Good morning, we’ll be with you soon” would have gone a long way. I checked my car in 15 minutes early and it still took 1 hr 25 minutes for my car to be done from my appointment time! There were no apologies for any delay- not a word. i should have just stayed the previous week and I would not have missed any additional work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Manny Sayavong on 10/3/2018 at 6:41 PM. Helped by Gerry Q..

Oct. 2nd 2018 I went to go get my 4th oil change from Mossy Honda Lemon Grove, and the guys were thoroughly professional. Excellent service. I will be back for my next oil change. Thanks Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2018 CRV-EX purchase

By Patti on 9/28/2018 at 4:24 PM. Helped by Kevin Polzer ... rapid email response!!! Tom Young blood... knowledgeability of all those “bells & whistles “ with a analogies made it less intimidating!!! Mark you made all that “paperwork” & even writing a check fun!!.

Online research,comparison & Honda “track record” made my decision to go with the CR-V EX. To save time for all I wanted to check pricing & availability via internet through AARP car pricing.. I received quick response & listing from nearby Honda dealers but Mossy Honda of Lemon Grove was the quickest to send me listing that met my specifications(color, model etc)including a Vin#. I was able to schedule a time to walk in for my encounter via email... Avoiding the usual blah blah blah on phone calls...I loved that there is an internet sales Team!!! Oh & I love my new CR-V EX!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer.

By Jasonryan on 9/17/2018 at 6:50 PM. Helped by Tom youngblood.

I'm a very happy customer. At Mossy Honda Lemon Grove there no pressure salesman. My sales person Name Tom youngblood he is very helpful. This is my 2nd cars buying at Mossy Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Rosmagjack on 9/16/2018 at 6:48 PM. Helped by Joel castillo.

Very friendly, good over all service.Joel explained everything my car needed very well. We were out there in less than an hour which is very goid since i have my daughter with me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing service from Josh Sims Express Service Advisor

By Honda123 on 9/15/2018 at 4:26 PM. Helped by Josh Sims.

From arriving at Mossy Honda Lemon Grove until leaving we were meet with outstanding service from Josh Sims. Mr. Sims provided concise and thorough information on the details of the service provided. We are very impressed with his outstanding customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Odyssey on 9/4/2018 at 10:10 PM. Helped by Talha, Sohaib.

This was the beat car buying experience I have ever had, the salesman was courteous and nice, not pushy like most dealerships. They were very patient welith us as the family was checking out the car before deciding to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service at the Service Center

By HondaLemonGrove#1 on 9/9/2018 at 3:35 PM. Helped by Joel Castillo.

I purchased my Honda Civic here in 2016 and I still drive 18 miles to have my car serviced here. The guys here have given me 5-star service and always make sure I leave here with a smile on my face and a clean car. Thank you Mossy Honda of Lemon Grove for hiring a great service team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer service

By Monik2016 on 9/6/2018 at 4:43 PM. Helped by Josh.

Very welcoming, they get you in and out quickly and explain every thing in detail service . Very clean. Always a good experience. Awesome customer service !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Job well done

By cettleman on 9/1/2018 at 3:24 PM. Helped by Jorge.

Overall experience was great. I dealt with Jorge while I was there. He was very professional. He took the time to explain what would be done to my vehicle and at the end went over it again and also let me know what other services were needed on my vehicle besides what it was taken in for. They also washed my car and you can tell they care about customer service and how they represent Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Missy Honda Lemon Grove

By Ajax on 8/30/2018 at 3:48 PM. Helped by Sam Hill, Mark.

Sam and Mark were awesome. Made the process easy and quick. Excellent customer service. Lots of inventory to choose from. I highly recommend mossy Honda of lemon grove

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This should be your first stop!

By Jaceex2016 on 8/30/2018 at 3:33 PM. Helped by Dan Nguyen, Eddie.

These guys are AWESOME! Very professional and inviting! They know their stuff and it showed. I went to a couple dealerships before Mossy lemon grove to no avail. Right off the bat I was greeted and helped with a team that I could tell was on my side! If you’re looking for a Honda (which I recommend) make sure that this place is your first stop!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience. Thank you Carlos Alvarado.

By BigC9090 on 8/25/2018 at 8:53 PM. Helped by Carlos Alvarado.

I really appreciate the experience. It was fair and honest. It was my best experience buying a car. I will definitely refer and come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchase of used car

By normswain8 on 8/24/2018 at 7:19 PM. Helped by Carlos Alvarado.

My experience at Mossy Nissan Lemon Grove was excellent. Carlos was fantastic & made everything work. I would recommend and endorse your dealership all the time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, easy, and hassle free

By Bianca123 on 8/20/2018 at 4:32 PM. Helped by Fadi.

Fadi was so patient and helpful. He didn't pressure us to make a decision. He was great!! Definitely coming back to him for the next lease!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Yesy06 on 8/11/2018 at 5:22 PM. Helped by Robert, Tony.

I went to this dealer because I like the service they provided me, Robert is a very nice person, he helped us and choose the car that we were looking for. We always want it a pilot and we are so happy to have that car. We love it, thank you Robert for your help definitely I will recommend this dealer

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Service at Mossy

By Mhodge04 on 8/1/2018 at 5:01 PM. Helped by I forgot his name..

I was quickly greeted by the service staff. My service rep discussed with me the suggested work to be done. He showed me his print out and explained each step. He gave me the estimated costs and told me the estimated time. Both of the numbers were correct. As far as I can tell,the work was all done carefully to spects.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service

By Jen Helm on 7/31/2018 at 3:41 PM. Helped by Josh.

I used to go to Pacific Honda for maintenance because that is where I bought my first CRV, and it was always crowded. Two years later I wanted to upgrade my CRV, so I decided to try Mossy Honda because it is actually closer to me, and I can’t believe the difference! It is never too crowded, and the staff are truly amazing!! They are so personable and they really make the customer feel taken care of. I wish I hadn’t wasted two years driving all the way to Pacific Honda.

I would recommend this dealer.