Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new Honda Civic!

By Love my new Honda Civic on 1/18/2019 at 4:52 PM. Helped by There were 3 men LJ, the manager and the finance manager. All very kind..

From the time I walked in and was greeted but my salesman LJ until I left the finance office I was treated kindly and professionally. As a single woman buying a car alone I felt LJ listened to what I wanted and found my perfect car. Thank you LJ.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a Honda Accord 2019

By honda 2019 on 1/1/2019 at 9:50 PM. Helped by Dan Nguyen and Mark Arrington.

This is my second time to purchase a new car at Mossy. Dan Nguyen has helped me through the sale process smoothly and trained me well how to operate my new vehicle. He is patient, friendly and professional. Thank you, Dan. I will refer Dan to my family and friends when they need to purchase any cars at Mossy. I also appreciate Mark Arrington who has walked me through all the paperwork process. Mark is friendly and professional. Definitely, I will come back to Mossy for a future car purchase. Thank you, Tran

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Marci1ec on 12/24/2018 at 7:31 AM. Helped by Franz and Mark.

Alex made our experience so enjoyable. He worked on finding the best deal for a surprise Christmas present for me. He answered all of of our questions and was very patient with us. I love that he took the time to give me a “crash course” on all of the technology of my new Honda CR-V. He even offered to give me more training should I have additional questions. I would definitely recommend Mossy Honda. Thank you Alex and Mossy Honda team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent 5 Star Service

By Niecy23 on 12/8/2018 at 4:29 PM. Helped by T.J.Bell.

As always I received excellent 5 star service. T.J. explained everything in laymen terms I could understand. He's an Excellent Service Advisor. Give him a Raise!! Thank you for your service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By SharonZ on 12/13/2018 at 4:51 PM. Helped by Eric A.

I use Missy Honda in Lemon Grove to service both of my vehicles. Their prices are reasonable and always fast and friendly. I also bought my cars here and have always been treated fairly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast & Easy

By Jan19 on 12/2/2018 at 4:24 PM. Helped by Jorge Munoz.

Service advisor was amazing he got my car taken care of right away. The wait time was less than expected and the kids area was a plus!. I love coming to this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Oil change service

By HondaLover on 12/2/2018 at 4:31 AM. Helped by None.

Islam Enin was friendly, professional and efficient. I appreciated that he said he would make sure the inspections on the cabin air filter was done and if it needed replacing instead of just going ahead and changing it and charging for it. I appreciate his honesty and he’s gained my loyalty and trust. Thank you for exceeding expectations with a smile!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

poor customer service experience finance department

By Sam on 11/28/2018 at 11:45 PM. Helped by Tony Nguyen, Talha Mahmoud.

I bought a 2018 honda accord, got a very good price from mossyhlg, mike aldaaod and kevin polzer were very professional during sales experience. When I agreed on the price, my paperwork was given to Tony Nguyen. He took 45 minutes to meet with me, he was in his office on the phone talking to people for extended amount of time, i even saw him spending time on his phone more, may be videogames, etc. When we went into his office, the first thing I noticed was is unprofessional attitude. My friend even asked him, "are you happy working here?", he replied "I am sorry If I showed some attitude". But then he reports it will take 25-60 minutes to complete rest of paperwork. I gave him the check for the amount of the car (bought with cash), and asked if i could grab something for me, wife and the kids (1:30 pm) and be back in 30 mins until he finishes the paperwork and this guy flipped showing his real colors. His tone of voice was rude, body language was inappropriate and just condecending. This raised both our voices, the Talha Mahmoud-department manager intervened defending him for his laziness. Mr Mahmoud played a very cheap trick, "oh we need to wait until the personal check is cleared before he can drive the car". I threatened to walk out if I am not driving car out that day and in 10 seconds he changed "I will make an exception". Then lazy Tony suddenly became efficient and all the paperwork that was needing 25-60 mins was done in 15 mins total. Tony and Talha killed the fun of buying a new car. It is not worth spoiling your exciting time at Mossy honda Lemon groove when you have to deal with people like Tony and Talha. I am happy with the car, but bad overall experience!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman!

By Bvm on 11/28/2018 at 3:42 AM. Helped by Dan Nguyen.

Dan was very approachable and very friendly with the process. He tried to do as much as he can to help my family purchase our new vehicle. We were highly satisfied with our experience and will be more than willing to recommend this dealership and the salesman to family and friends.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Service

By Cazador on 11/25/2018 at 4:22 PM. Helped by Service man american.

Not is posibble im buy a new car in 3000 miles check engine is on go fo service not rent car for go to my work not is good dealer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Replacement

By pinerodm on 11/20/2018 at 7:17 PM. Helped by Mike.

Awesome and quick service. Gotten a lyft driver for car service back to my place and back to the dealership. Excellent service with the attendant. Bravo zulu.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Friendly service

By FLOJO'S MOM on 11/17/2018 at 4:12 AM. Helped by Tom Youngblood.

Happy with purchase. Car I was interested in was sitting out front and ready for test drive. Tom was very knowledgeable about all features on car.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I got tricked with all the numbers. Dishonest!

By Kayzin on 10/15/2018 at 3:51 PM. Helped by Fadi, Vanessa and more in the back..

They told me the car price was discounted from list price and my credit score was low so Apr was high but I found out when I sign the paper work none wasn't true. Very dishonest place!!! I'm very unhappy and Unsatisfy!!!

I would not recommend this dealer.

Overall Rating

3.6  

2   Customer Service
5   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Horrible wait times

By AJ on 10/7/2018 at 8:30 PM. Helped by Islam.

I stopped by on a Friday afternoon to have oil changed in my car. I was told the wait would be about 1.5- 2 hours because it was lunchtime and I didn’t have an appointment. I decided to make an appointment for the following Friday morning- first appointment so that there would be no delays, and I was told the wait would be about 45 minutes. The day of my appointment came- I walked in to check my car in. The service writer was with another customer checking in her car. There was another employee with headphones in. My prescence was not acknowledged for close to 5 minutes. I didn’t expect for an employee to stop with their current customer - but a simple- “Good morning, we’ll be with you soon” would have gone a long way. I checked my car in 15 minutes early and it still took 1 hr 25 minutes for my car to be done from my appointment time! There were no apologies for any delay- not a word. i should have just stayed the previous week and I would not have missed any additional work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Manny Sayavong on 10/3/2018 at 6:41 PM. Helped by Gerry Q..

Oct. 2nd 2018 I went to go get my 4th oil change from Mossy Honda Lemon Grove, and the guys were thoroughly professional. Excellent service. I will be back for my next oil change. Thanks Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2018 CRV-EX purchase

By Patti on 9/28/2018 at 4:24 PM. Helped by Kevin Polzer ... rapid email response!!! Tom Young blood... knowledgeability of all those “bells & whistles “ with a analogies made it less intimidating!!! Mark you made all that “paperwork” & even writing a check fun!!.

Online research,comparison & Honda “track record” made my decision to go with the CR-V EX. To save time for all I wanted to check pricing & availability via internet through AARP car pricing.. I received quick response & listing from nearby Honda dealers but Mossy Honda of Lemon Grove was the quickest to send me listing that met my specifications(color, model etc)including a Vin#. I was able to schedule a time to walk in for my encounter via email... Avoiding the usual blah blah blah on phone calls...I loved that there is an internet sales Team!!! Oh & I love my new CR-V EX!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer.

By Jasonryan on 9/17/2018 at 6:50 PM. Helped by Tom youngblood.

I'm a very happy customer. At Mossy Honda Lemon Grove there no pressure salesman. My sales person Name Tom youngblood he is very helpful. This is my 2nd cars buying at Mossy Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Rosmagjack on 9/16/2018 at 6:48 PM. Helped by Joel castillo.

Very friendly, good over all service.Joel explained everything my car needed very well. We were out there in less than an hour which is very goid since i have my daughter with me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing service from Josh Sims Express Service Advisor

By Honda123 on 9/15/2018 at 4:26 PM. Helped by Josh Sims.

From arriving at Mossy Honda Lemon Grove until leaving we were meet with outstanding service from Josh Sims. Mr. Sims provided concise and thorough information on the details of the service provided. We are very impressed with his outstanding customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Odyssey on 9/4/2018 at 10:10 PM. Helped by Talha, Sohaib.

This was the beat car buying experience I have ever had, the salesman was courteous and nice, not pushy like most dealerships. They were very patient welith us as the family was checking out the car before deciding to buy.

I would recommend this dealer.