Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.2  
Service
3.3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Mr. Akim Akimi is honest and genuine.

By Alk10 on 8/30/2018 at 5:34 AM. Helped by Mr. Akim Akimi.

I wanted to let you know the other day I came into your showroom and was greeted by Mr. Akim Akimi, a sales rep. He was professional, knowledgeable, and very friendly. He did not try and push us to a specific vehicle, but instead talked with us about our budget, what we expecting from the vehicle and how could the vehicle help better our lives. Even though we did not purchase a vehicle today, we will be coming back to Nissan of Escondido. Thank you Alan & Maria K

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Shinichi123 on 8/26/2018 at 10:19 PM. Helped by Ryan Frank.

Ryan was the great dealer who made a great deal of the car. Very knowledgeable and ability to lead us to the best deal of the car. I will recommend to talk with Ryan if you were come to Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing George went above and beyond and got me my dream car

By Bugs13 on 8/23/2018 at 7:07 PM. Helped by George.

I love mossy Nissan George the sales guy was so amazing he fought for me to get my dream car I had tried 3 times to get it when I had given up George didn’t give up on me he fought for me and got me my dream car I love mossy Nissan I have gotten 6 cars with them I would say I will be back for another car but I have my dream car I even recommend and helped them sale a car to someone I know they are the best George is amazing

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent, rude, and dishonest service representative

By Ricardo Lopez on 5/22/2018 at 8:02 PM. Helped by Jesus Suarez Sanz.

This is regarding a visit on 4/30/18 with Nissan's Jesus Suarez Sanz, which was the most disappointing service appointment we have had at Mossy Nissan Escondido, and at any car dealer for that matter. We have had all of our scheduled maintenance done at Mossy Nissan Escondido. My earlier visit with Javier Perez was outstanding. He helped us have our 30,000 mile service and have a wheel bearing replacement. He was absolutely professional, communicated every step of the process clearly, gave us timelines as to what we could expect to be done and by when, and he knowledgeably answered every question we had. However, this visit with Jesus Suarez Sanz could not have more starkly contrasted with every other visit we've had at Mossy Nissan Escondido. He was curt, unprofessional, and rude with my mother, which is egregious in and of itself, and he was also negligent in getting our 35,000 mile service done and failed to meet the most basic of his responsibilities. In the receipt/write-up he gave to us, he wrote, "COULD NOT ROTATE DUE TO MISSING AFTERMARKET WHEEL LOCK KEY." This is blatantly dishonest on two fronts: the wheel locks are made by Nissan and were installed by Nissan. Second, the wheel lock key was in the glove compartment. I have owned five different vehicles with wheel locks, always had them serviced at dealerships, always kept the wheel lock keys in the glove compartments, and never had such apathy or incompetence on part of a service agent. Rather than simply ask where the wheel locks were, he behaved as if he were being inconvenienced by my mother and he cast this entire business in a poor light. Furthermore, when asked if he would stamp her service log, he not only did so with an attitude, but he also checked off that the wheel rotation had been done, when it was not. Yet another instance of his dishonesty. What is even more disappointing is that my mother took time away from work for this service visit, and the service was not even completed. This was a waste of her time, and now for her to get the service completed as it was supposed to be, she has to have even more of her time wasted thanks to Jesus Suarez Sanz. I owe it to fellow Nissan customers or potential customers to share this experience on every online review platform so that guests know to avoid Jesus Suarez Sanz. Again, every other experience we have had at Nissan has been more than satisfactory. I tried giving Nissan a chance to fix this. I emailed them and called, leaving detailed accounts of this incident. On 5/1/18, I spoke with Miguel, who identified himself as an assistant who would communicate my experience with a manager. I never heard from Nissan in response to either my calls or email.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Quick and understandable

By Ruiz.V121 on 4/29/2018 at 12:59 AM. Helped by Ryan Frank.

Ryan Frank was helpful today with picking a good car for me. 👍 I wanted a small car with a good gas mileage and Ryan really helped!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & Painless

By Samil3 on 3/30/2018 at 9:36 PM. Helped by William Elliott.

Will Elliott was amazing, polite and knowledgeable of all his cars I was asking about. Getting a car is stressful. If you have a question about all the stuff that Will throws at you, don't worry, He will answer them! He was very patient and answered ALL my questions! I was a hesitant buyer as it was my first car with Nissan but now I know this is the right fit for me! He still calls every few months to ensure I am up to date on my oil changes, and if I have any questions for him. AMAZING SERVICE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Simple, Purchase!

By Amberm on 12/2/2017 at 10:12 PM. Helped by Josh.

Josh helped us purchase a new Nissan Rogue Sport. No hassle on pricing, answered all my questions quickly and efficiently. Went above and beyond asking if we needed anything while we waited and even offered us lunch knowing we were hungry! Overall very pleasant car purchase and I love my new car!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good experience, friendly and knowledgeable team.

By Dennis S. on 9/18/2017 at 12:13 AM. Helped by Mainly - Adrian Aguirre, Alma Sanchez.

The team at Mossy Nissan was very knowledgeable and all were able to answer my questions about the vehicle I purchased. Initially I was bouncing between model vehicles, yet they were capable of getting through my questions/concerns to ensure I was choosing the right vehicle for my needs. The entire team at Mossy contributed to making the overall vehicle purchase a comfortable experience. I did have to work hard with the finance team to meet my cost targets, so I'd recommend not giving up on your cost goals....they're willing to work with you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A New car with a patch

By My2016leaf on 7/21/2016 at 5:53 AM. Helped by Service and sales manger.

I purchase a 2016 Nissan Leaf and in the fist car wash when I was vacuuming I notice a couple of cuts under the passenger side. I brought the car to the dealer and the sales manager al he said was" let sew the carpet" really sew the carpet in a new car wow. After a montage I brought the car for repair and another sales mananger very friendly told me that they will send pictures to Nissan that they will do the best to resolve the issue and a day later they called me your car is ready. I checked the car and I still can see the cuts all they did patch my carpet on a 40k car what a service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a Nissan Juke from Mossy Nissan...

By westly197 on 8/25/2012 at 12:54 AM. Helped by 5.

I recently purchased a Nissan Juke from Mossy Nissan Escondido. They were super patient and gave us a good price without any effort, as well as a fair trade in value. I enjoyed dealing with the sales manager Jason, he was very up front about everything and doesn't play games. He's also very honest and says it like it is, we enjoyed his humor through the process. The sales people are very friendly and eager to help even when another dealer will be getting the commision. Our original sales person, Ramez Deeb, has greeted us every time I've seen him and helped us any way he could every single time. I pre-ordered a second car from Nissan, and George Barouta at Mossy Escondido went above and beyond showing me the cars, taking measurements, and helping any way he could. He put no pressure on me and was super easy to deal with. Mossy Escondido was the best experience I've had at a dealership ever! Unfortunately Nissan (Not Mossy) took forever to send my car and when I ended up selling my current car, I had to go to another dealership (since I could no longer wait for the car with trim I wanted). It was then I realized how different the experience can be and just how good Mossy Nissan Escondido is. The other dealer promised the world and then tried to rip me off, I had to walk out the door with my cash offer before they ran out and eventually got close enough that I didn't drive away without a car, and then only because I had checked every other dealer around 3 counties and knew this was the only one with my car. I've only had one service so far with Mossy Escondido and it was great, supper fast service by appointment, they washed the car and detailed the tires for free with the great priced service.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

sale person have no knowledge of the car for sales or the...

By sncboys on 7/5/2011 at 3:32 PM. Helped by macrcella.

sale person have no knowledge of the car for sales or the operations,oly good relationships with cust.N0 price deals buy it as mark or dont waist your time.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I was looking to buy a used car with a limited budget...

By indian on 6/14/2010 at 11:10 PM. Helped by dont know name of guy but he is long hair italian looking.

I was looking to buy a used car with a limited budget that took me to Escondido CA and I find Nissan dealership (Mossy Nissan, used car dealership at Escondido), so I decided to go and find if there is any car that fit into my budget and expectations. as soon as I entered one sales person came to me and said if he can help to that I requested him if I can go around and look at used cars alone and if I find something matching my budget I will came back to him, he gracefully accepted this and said go find what is good for you. Here comes the devil( Description: A tall Italian looking guy with long hair on head) Another sales person devil came to me and said I am going to help you, I requested again that I want to go and see your cars and if I find something interesting I will call you or come to you for help. He was not convinced with this and said NO I have to come with you, you like it or not you have to accept my help. I though may be its not company policy to let customer go and look at cars alone, so I give up. I find one or two cars close to my budget but before I decide he asked me why you don’t go for Nissan Versa. This will surely fit into your budget. To that I politely said I am not happy with the performance of this car, as I have driven this car for a week (a rental car). Here comes the final blow. This guy was so pushy to sale versa that he refused to show other cars. I said I am not interested in versa but he said it is a lot better then car you drive in your own countries. I am an Indian and I find this insulting. I objected to it and said what you are trying to prove by saying this. This guy smiled and said what else you want this car is ok for you, buy it even if you don’t like because you are not American, then he started saying something about immigrants, H1 and Indians (definitely not good) but that much was enough for me to turn me off. He kept on saying blah blah blah but I said thank you sir and good bye. I came out of dealership and decided will never go to that dealership again. Can not believe a racist in sales department!!! So guys please be advised you may have hard time and I am sure no person with self respect is going to like it.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very refreshing to run into a dealership I felt very...

By Poway1 on 11/24/2007 at 12:19 AM. Helped by Service Manager.

Very refreshing to run into a dealership I felt very comforatble with. I bought my son a Nissan XTerra which needed some maintenance when I bought it from a third party. Brought to the dealership and was not looking forward to the expected "song and dance". They had the records of all the service done previously on the vehicle, did the requested work, and suggested some additional work, which I had done. It was done on time and thouhtfully - I'm impressed! Think I'll consider getting a Nissan from the dealership in the future, and recommending them to my many contacts in the area! Much better than the Toyota dealers in the area!!!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Quality of Work

I purchase a used vehicle from Mossy Nissan. I traded in...

By ncjeepgmc on 9/16/2004 at 1:42 PM.

I purchase a used vehicle from Mossy Nissan. I traded in 2 vechiles on this purchase. 1st vechile was an Astro Van. 2nd vehicle was a Jeep Cherokee. Jeep was 3 years old with 67.000 miles and blown motor. Sales Manager came out an inspected the vehicle. We agreed on a price of $2700. The next day when we went to sign the paper work the Sales Manager had it written up as an $800 trader in. When I questioned him on this he told me he had called my wife and re-negotiated. He never spoke with my wife..He lied. I also had a friend who worked there and I found out he had arrainged to by the vehicle "as it" from the dealership for $800 and was purhcasing it for his daughter. I had to go around the sales manager to complete the deal as orinially agreed upon.
If you deal with these people "watch for the snake in the grass"

I also purchased an extended warranty with the vehicle and when I brought it in for repair, they couldn't figure out the probelm and had to send it to another dealership for repair. To their credit they did admit this and didn't charge me anything. They turned to whole job over to the other dealer. ... This I found to be an honest move.

I would not recommend this dealer.