Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Derek is the number 1 sales guy there only go to him

By Donald christian on 7/25/2019 at 9:56 PM. Helped by Derek.

Overall a great experience. Gain a lot of knowledge as well. Highly recommended to see Derek for your car purchasing experience it was my first time buying a new car it went a little rocky but overall after everything signed for I walked away truly happy

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Employee

By DoegoBanda86 on 7/14/2019 at 8:16 AM.

Ive purchased two cars from Mossy and have had a decent experience both times. I was recently contacted to trade in my Tacoma for a new 2019, I responded to Daniel Palmiotto about his offer. Told him I would only be interested if I could get a good trade in offer from them. He specifically asked for my mileage and gave me a quote of between $29,000-$29,500. And that he could lower my interest and payment to $695. I was happy with the numbers and made plans to drive 200 miles the next day to reach the dealership. The next day , I call to confirm that the truck I wanted was in stock and ready to go, I even offered to run an application and had my credit score ran to speed up the process. So that all I had to do is come in , sign and drive off . As I was in my driveway getting ready to start the drive over, I had a gut feeling and got a hold of David just to confirm everything we spoke about. Suddenly he tells me that my trade in value would only be $26k-$27k and the price he originally offered me for the new truck suddenly went up $3k-$4k. I told him why the sudden change in price? He responded by saying he never gave me a quote, on the trade in value or the new truck. I said why would I have agreed on doing a credit check if the numbers weren’t discussed? He kept denying the entire conversation and started back peddling. Unfortunately the conversation we first had was verbally over the phone and the second conversation was through text. So Unfortunately i couldn’t show his manager the proof of his dishonesty and bad practices. Sadly with this experience I will never buy another vehicle from this dealership again . Beware , always ask for a written offer .

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

100k bumper to bumper no good

By Frankie on 6/19/2019 at 8:16 PM.

Bought a 2015 Toyota Tacoma drove it off the lot and it was making some noise scheduled service and told them I read reviews on the issue and it was the weather stripping that vibrates after 70 miles per hour they said they could not drive that fast so they could not diagnose the problem and fix the issue very disappointed that I purchased a hundred thousand bumper to bumper warranty and it did not cover this neither the fact that I bought the car a week ago I would not recommend this company to anyone

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Everything went great

By Ivan14 on 5/3/2019 at 11:54 PM.

Luis was great, helped me a lot as well as Robin. Great guys. I would definitely recommend you ask for Luis when looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Adam S

By Jujusnapp on 5/3/2019 at 2:47 AM.

The best experience ever with Adam Silverstein. He was so professional and courteous. I would recommend him as a salesman to any family or friend interested in buying a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

approachable, great listener, excellent product knowledge

By carguy19 on 5/2/2019 at 10:23 PM.

Adam is very approachable, listens to wants and needs, understands the products and is a blast to work with! I'm enjoying my new Tacoma very much, thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING ALAN FERREIA

By escarcega,carlos64 on 4/25/2019 at 5:59 PM.

ALAN WAS GREAT AND HELPED ME GET INTO THE TRUCK THAT I WANTED. I WOULD DEFINITELY COME BACK TO SEE ALAN AND RECOMMEND FAMILY AND FRIEND TO HIM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By aidomcguire on 4/16/2019 at 5:08 PM.

Alan was brilliant in helping my wife and I to choose the right car. He was knowledgeable and friendly and made the car buying process very easy. Robin in the finance department was exceptional as well. Both were very nice and had us on the road in no time! After a few negative experiences in other dealerships the team at Mossy Toyota was a breath of fresh air. Alan wasn't pushy and didn't try to sell us on a more expensive car. He worked within our budget and we are delighted with our purchase. I would highly recommend Mossy Toyota and Alan in particular to friends that were interested in buying a car. The whole experience was relaxed and Mossy Toyota will be the first stop on the list for purchasing a car in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Taken care of

By Jraila on 4/10/2019 at 4:37 AM.

My wagon was going out, I guess 1997 mercury sables dont last forever. Luis found me a car and worked to get me the lowest price. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & Easy

By Venturaa25 on 4/2/2019 at 4:20 AM.

Luis & Robin are the best!!! These guys took care of me and got the truck I wanted same day. No hassle or fine print with them. They tell you they will do something and cone thru with flying colors. Had bad experience at a different location that left me thinking all dealers might be the same. I was wrong cause Luis showed me a completely different experience & now this is my dealership for service & parts. He made me a deal that I just couldn’t pass up. Great price and truck, couldn't be happier. Robin made the financial stuff super easy & understandable. Showed me everything before signatures started flying. Very awesome people at this location. I am now a Toyota customer for life. Amazing customer service here hands down. Thank you everyone for the amazing experience and my brand new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Friendly

By Keff on 3/30/2019 at 11:11 PM.

Luis was friendly and very service oriented. We were very impressed.We went for a test drive of the new 2019 RAV4 Hybrid. Great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease trade-in and upgrade in under 3 hours!!!

By Rmtrox on 3/17/2019 at 7:26 PM.

Alan (sales) and Chris (finance) were true professionals and great guys too! I went in to get an oil change and basic maintenance and walked out with a Prius Prime in under 3 hours. Overall a great experience. And I love ?? my new car!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Mossy Toyota doesn't represent the high toyota reputation

By NurseKellie on 3/10/2019 at 4:54 PM.

I have been buying Toyota for years and returned to Mossy for my recent car purchase with sales associate Danny who is Amazing! However, the haggle process was brutal and I was insulted at the trade in offer, half of what Lexus offered me! The extended warranty that I purchased with Robin was misrepresented ! I was told I could cancel it 100% money back within 30 days. I specifically wrote a check out for the extended warranty as I did not want to finance it, 2 days later I canceled it , was told I would receive a refund in 30 days by the finance department in Mossy. Well after 30 days and no refund I find out that the claim to cancel was never submitted by Mossy. After many follow up calls on my behalf, Gina the customer service manager handled it.Bottom line , the bank I financed my car with gets the refund, Even after explaining the misrepresentation to the consumer that this refund would be in my hands because I paid check. I will never ever buy a car from Mossy!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service from Alan

By Happy Customer on 3/11/2019 at 8:15 PM.

Alan is an amazing salesman, so professional and caring! He went out of his way to find me the perfect deal for my budget and made the whole experience feel effortless and fun! I have never met a better salesman in my life! Alan is a wonderful asset to Mossy Toyota and I will definitely do business with him again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman did a great job

By Ann Whalen on 3/11/2019 at 8:03 PM.

Great job by salesman and service dept. I Would recommend them to anyone Interested in a Toyota. Alan Ferreira and Richard Carver are to be commended

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Highly recommend Thomas Seely - Extremely Helpful

By TForman9 on 2/19/2019 at 6:09 PM.

Thomas listened to everything we were looking for in a vehicle, and went to great lengths to make sure what we wanted was in stock. Even when the car wasn't checked in off the truck yet, he knew what we were looking for and he put in a great amount of effort to get it for us. It's hard to find a sales team member that's as caring and genuine as Thomas was. If you're looking for an experience that will make you come back, look no further.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Rude, unprofessional and zero intregrity.

By SanDiegonative on 1/10/2019 at 11:08 PM.

Bait and switch!!!! IZero integrity. Shopped online for a car - found one - applied with VIN and received a call late afternoon made an appointment to purchase today. I voiced my concerns as I wasn't car shopping I wanted this car. Assured that I wasn't going to waste my time just come with necessary papers to complete the application and make the purchase. Go today - car sold last night - no call to tell me. I get there and Tom - nice guy- tried to show me others - exactly what I stated I didn't want to do. Went to speak with his manager - guy in pic - he apologized saying it sold last night - I was upset that no one bothered to call me - told him like other bad yelp reviews they have that this is the classic bait and switch speech about they have other cars for me to look at I said I didn't want other cars I wanted that one i applied for and was assured was available hours before - he proceeded to call me a "Looney Toon" - I asked for his card so I would know whom I'm addressing and he told me to get out he didn't like my negativity. Have now found his name, Andy Stemple. Car is still on their website and you can still apply for it!!!!! Could have been solved with a phone call - instead I waste my time and get humiliated and called a name in the process - very unprofessional - Just because they don't enforce the bait and switch laws doesn't make it any less illegal - Lets see how long you leave this car up for AND accept online applications like mine. Side note - nice young man that walked me out - thank you for the excellent customer service but after the interaction with guy in the picture - I wouldn't spend a dime there.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Thanks Gina and Valerie!

By Loc Nguyen on 10/15/2018 at 9:15 PM. Helped by Dylan.

Come back today on Monday 10/15/2018. Gina and Valerie got my case, and resolved it very quickly. Thank you Valerie and Gina! ----- Loc

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Used truck

By Tparks on 10/4/2018 at 4:07 AM.

I saw a used truck on autotrader and contacted mossy to get more info. Danny answered and invited me to come in and take a look. I ended up buying and doing a trade in. Danny made the process smooth and easy-would recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Toyota Service experience

By Sandra on 8/1/2018 at 2:15 AM. Helped by Kevin Hauser, Dale Snow.

We appreciate and recommend Mossy Toyota's Service Department. Received upfront pricing and service/repair time estimates. We were treated with respect and they were respectful of our time. Excellent staff, most noticeably was Service Advisors, Mr. Kevin Hauser, Mr. David Rodriguez and Service Director, Mr. Dale Snow, organized and professional. Friendly car rental staff and comfortable, clean waiting area with good coffee. We are confident in Mossy Toyota's Service Department, they exceeded our expectations, all around great car service experience!

I would recommend this dealer.