Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Experience Was outstanding

By Buyer101 on 8/29/2019 at 6:45 AM.

Bought my car from here, Glad I didn’t choose any other spot. Process was really enjoyable and straight forward. Highly recommend buying a car from Heidi. Staff was super friendly and informative. Will definitely be buying all my cars from her from now on. 5/5 stars

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
3   Overall Experience
5   Price

Poorly Trained Employee

By MMP on 2/6/2019 at 9:21 PM.

Dealer staff not trained professionally I traveled 300 miles from Kingman Arizona Staff did not explain Technology person was not trained they wants me to buy car & GOODBUY Got One way Permit to drive , Unable to drive my car for one week because paperwork was not Done and mailed to me When I went to DMV they ask me proper Documents Luxury car dealer with POOR CUSTOMER SERVICE STAFF NEED TO TRAINED PROFESSIONALLY NEED TO TRAINED STAFF HOW TO SALE CARS OUT OF STATE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable buying experience

By Vetteman007 on 12/14/2018 at 8:07 PM.

Jim Ballard and Ali Douglas make the buying experience enjoyable. Motor city Lexus IS truly a family friendly place and a one stop shop for my family. The treatment from all of the staff is amazing and we are truly blessed to be treated like family at motor city Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

85000 mile service

By tkfriberg on 11/14/2018 at 5:54 AM.

The service was awesome and John took care of everything in a professional way. I used a courtesy car which was convenient. Everything was done in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

5000 mile service

By janice9593 on 11/11/2018 at 5:58 PM.

Excellent customer service. Waiting time was within the time John had quoted. Very helpful and polite. Offered me a loaner car, but I did not need one.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

awesome

By DR_RYNDA on 11/9/2018 at 8:37 PM.

service is awesome. waiting time is very good. the service was done on the primise time that was said by John. Very helpful to the customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Caiden11 on 11/9/2018 at 12:38 AM.

I really enjoy taking my car to get serviced at Motor City Lexus everyone is very welcoming and friendly. Tony in the service department was very helpful :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Service

By THERESAOBROKER on 11/8/2018 at 5:31 PM.

The staff was very professional and attentive. Truly enjoy having my car serviced here. They keep me up to date on everything about my car. Love my Lexus SUV.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy 100%!

By alishaanabbas613 on 11/8/2018 at 2:56 AM.

I came in to get my car serviced a couple of days ago and Tony was able to take care of all of my needs. They always do a great job here at the Lexus dealership in Bakersfield, highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thumbs up

By OAJ08 on 11/8/2018 at 2:35 AM.

Great experience, the staff was very nice and the quality of the service was excellent. I left the dealership satisfied and most of all happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service. We will be back.

By DIANE.N.BURGESS on 11/7/2018 at 7:03 PM.

What can I say, they were great. Everyone was helpful, job done quickly. Communication perfect. This will be the dealership we will come to for all of our work. Many thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By MARIA.OCHOA_80 on 11/4/2018 at 7:13 PM.

Very accommodating service! The staff is always very friendly and angel is the best! He has always been honest about what my car needs and offers ways for it to be financially doable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Courteous and Accommodating

By BKW4JESUS on 11/3/2018 at 7:40 PM.

I've been taking my 2011 ES350 into Motor City Lexus twice a year for service since the car was new. I shared with my service advisor that I am not mechanically inclined and would be depending upon him to help me keep the car in top shape. I love it and want to keep it for years to come. He (Bruce Weihe, recently retired) understood my concerns and always worked with me. I never felt that he recommended a service that the car didn't need, but yet he explained the reasons for services that were needed. My budget is limited and I appreciated that it was also considered by Bruce. Overall, I am always treated with courtesy and efficiency by all Motor City personnel. I also appreciate the nice waiting area and the fact that my car is washed before being returned to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

25,000 Service

By virginialees6 on 11/2/2018 at 8:42 PM.

The service continues to be excellent, the service department representatives are friendly, kind, efficient and extremely professional. I drive from Fresno, California to Bakersfield, California for my service appointments because I am so highly satisfied with Motor City Lexus of Bakersfield, California.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service!

By HL_DUAN on 11/2/2018 at 3:31 AM.

Excellent service and very nice employees. It is one of the best services I had out of all the other choices. I must say this deserves a definite 5 star.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By CRISTI_LYN on 11/1/2018 at 8:47 PM.

Always a great experience at Lexus. We love Ali and Angel and all the staff is very professional and courteous and friendly . I never have to worry about anything with Lexus

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By momspas on 11/1/2018 at 5:52 PM.

Very pleasant, knowledgeable and I love the employees at the entire dealership.. always go above and beyond. I highly recommend both the service department and dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Lehyah on 11/1/2018 at 5:39 PM.

I have been taking my car to Lexus for about 11 years and have always been taken care of. Simply said Lexus Motor City has excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire check/windshield wiper replacement

By KIMJREZ on 11/1/2018 at 4:35 PM.

When I had gone to the dealership yesterday I did not know that Ray was no longer with the company. However I knew I was in excellent hands with Angel, he is who Ray always put me with. He is the epitome of professionalism, he is kind, he is helpful and that is who I would if I had a vote to put as a Service Manager, Angel Del Rio. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By KMEEK on 11/1/2018 at 3:55 PM.

One of the main reasons we drive a Lexus is the ease of servicing the car. Especially appreciate knowing there is a loaner car waiting for me. Highly recommend Motor City Lexus for your next vehicle!!!

I would recommend this dealer.