Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace tire which had a pucture near sidewall.

By Floyd on 10/10/2018 at 6:32 PM. Helped by Ray Mc Clanahan.

Ray McClanahan was very helpful in replacing the tire and scanning two documents so that I could submit a claim for a payment. He also patiently carefully explained everything for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Misty on 4/30/2018 at 4:20 PM. Helped by Randy Haglar.

Great service, everyone was friendly! Showed me everything in car, answered any questions I had, and are still there to help even after the sale!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Subielove on 4/25/2018 at 11:30 PM. Helped by Chris Grubb, Neil Francis, Rob Breinich.

Neil Francis and Chris Grubb where absolutely awesome! It was truly a great experience for me and my wife! Everyone there was extremely helpful and nice! Thank you Motor Mile Subaru customers for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Dealership Around!

By David Hart on 4/24/2018 at 10:31 PM. Helped by Bob Crowl, Brian Phillips, David Hale.

Bob Crowl and Brian Phillips did a great job for us... I've known Bob for years and he knew exactly how to best take care of our needs without the hassles and pushing for extras we were not interested in. I am thankful he introduced us to Brian... sales reps like Bob and Brian are why we've purchased five vehicles now from Shelor. We've been completely satisfied every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best prices in the area

By tylerb12 on 4/17/2018 at 9:51 PM. Helped by Brian Phillips.

We came in knowing exactly what car we wanted, and they got it exactly right. We compared prices with other dealers in the area and Shelor had the lowest price by TWO THOUSAND dollars. Saved us a ton of money and the staff was friendly, knowledgeable, experienced, and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Dana Frame on 4/14/2018 at 3:01 PM. Helped by Jay, Vaught.

It can be intimidating going to a dealership and it was my first time going to one. However everyone had great costumer service and was very helpful. No one was pushy and just wanted to make sure i found the right car for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By sam on 4/5/2018 at 5:03 PM. Helped by I believe Ray was his name.

The sales/support person I dealt with was excellent (I think his name was possibly Ray). he was outstanding and very knowledgeable and professional. Great experience. - Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kathy Sweeney an Dave Hale always do great!

By Subaru Skip on 3/22/2018 at 2:05 AM. Helped by Daniel Caton xxI.

Shelor motor mile goes the extra mile to accommodate me on each purchase! I have purchased 4 Subaru's an the quality dollar for gives Mercedes a run for the money an goes when jeeps don't!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent professional service

By Merci123 on 3/10/2018 at 6:34 PM. Helped by Ray.

Ray noticed there was a burning smell coming from under the hood when I arrived for a routine oil change. He quickly called for someone to come and take a look. He was professional and took the time to explain how they had thoroughly inspected my vehicle while the oil was being changed. He was reassuring of no serious findings and encouraged me to take note if it occurs again. He did a great job! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent experience!!!

By Manuel Ramirez on 3/8/2018 at 9:37 PM. Helped by Can't remember,I'm an old dude! But like I said they are all very professional.

I truly enjoy the attention to details,down to providing free coffee and juices, to the prompt service. The place is always clean and everyone is very friendly. Thank you for your service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change rotated tires inspection

By carol Asbury on 2/22/2018 at 8:49 PM. Helped by Danny Not sure. of name..

The fellow that waited on me is so nice and helpful. Finished within time limit he told me. So polite, friendly and helpful. Nice waiting area. Easy to drive car in and out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experince

By Dave789 on 2/10/2018 at 6:36 PM. Helped by George Newman Mike Parks Melissa Lyles.

Easy buying experience No pressure. Very helpful. This will be our 3rd purchase from Shelor's. George was very good to work with. Very good to explain details of the car. Melissa was very personable and efficient. Mike responded to e-mails quickly. Very Helpful online to get the process started.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Honest Anwers and No Pressure

By Car4me on 1/31/2018 at 9:49 PM. Helped by Jay Vaught.

Jay Vaught was very helpful and answered our questions in a very straightforward way. He helped us through the entire process, while putting no pressure on us to make a decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great product - SUPERIOR Customer Service!

By Jarhead 1974 on 1/30/2018 at 7:45 PM. Helped by Chris Grubb.

We just purchased our 5th Subaru. Of all the buying experiences we have had, we would rate the our experience with Motor Mile Subaru as truly exceptional in every aspect.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience, again...

By Richard M Peery on 1/30/2018 at 5:42 PM. Helped by John Nixon, Mike Jones.

Wife wanted a Crosstrek to replace her Honda Element, so we went to Shelor, where I'd previously purchased a new Tacoma; as before, problem free transaction, outstanding customer service...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service, and continental breakfast to boot!

By Arbs on 1/24/2018 at 4:43 PM. Helped by Julia (I think). (She looks like Kirsten Dunst!).

I stopped by the Express Service to have my battery checked. Did it first thing in the morning so I didn't get breakfast before leaving home. But Shelor provides free gourmet coffee (numerous choices) and food bars. And they also provide free WiFi, so I was able to get some work done on my online course and eat breakfast while my battery was being checked out (and replaced because it was indeed defective).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car Service Appointment

By James R Jones on 1/24/2018 at 4:42 PM. Helped by Trevor? And someone else but I didn't catch his name.

I took my car to get serviced and was blown away by the customer service I received from the service department. I worked with two employees in particular that demonstrated fantastic communication skills and customer service. They made the process of getting my car serviced straightforward and easy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Service at Motor Mile Subaru

By Ethan Aguigui on 1/23/2018 at 5:21 PM. Helped by Brian Lawless.

Customer service was nothing short of great, Brian was accommodating and handled my portfolio exceptionally well. I would point out the slight issue with my service as i did need to bring back my vehicle for a follow-up diagnostic. Other than that, service and experience was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good friendly service

By subaru fan on 1/4/2018 at 5:05 PM. Helped by trevor cregger.

I especially appreciated the information on how to keep my lift gate oiled and operational good waiting area friendly infiormed service easy access to service area

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Paul on 1/3/2018 at 4:59 PM. Helped by George Newman.

George Newman was very sincere, knowledgeable and helpful. Even after the sale he made sure to follow up with us and met all of our needs.

I would recommend this dealer.