Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1.6  
Friendliness
1.7  
Overall Experience
1.6  
Price
1.8  
Quality of Work
1.7  
Service
2.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By KristinFiatSport on 2/25/2017 at 9:56 PM. Helped by Sujey, George.

Motor Village LA has a great team. I brought my Fiat 500 Sport in for an electrical issue and they got me in right away. Sujey was able to get me a rental car same day and I was pleased to receive another fiat. George was also very helpful in giving me daily updates on the progress. I would reccomend Motor Village LA to anyone who needs their car serviced.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Avoid at ALL COSTS!

By Tim M on 1/4/2017 at 11:30 PM. Helped by Rene House.

Avoid this dealer and service center - Think at least 5x if you're going to purchase a Dodge/Jeep if you live in LA. Few service options and this place IS THE WORST. I took in our Jeep, still under warranty, with a bad oil sensor (simple part and simple fix). With an appointment, we waited for more than 1 hour just to drop the Jeep off. They didn't even look at the Jeep for almost 2 days! Then told me the part was not in and they would need to order it. Would not be ready for 4 days minimum! It's such a simple and common part, I hung up with Rene, the service Rep, and call their own Parts Dept. Guess what!? They had the part in stock! And for $50 they'd put it in Will Call for me! I called Rene and he told him what I found out and he was Un-phased, Said it didn't matter, they still wouldn't be able to get to the Jeep until at least 4 days. Unbelievable! After a very heated discussion on the phone, the best I got was that he'd talk to the service manager but said it would not change anything. PLEASE PLEASE PLEASE, don't give them your business, they don't deserve it and you don't deserve this kind of frustration! Know what you're in for when you have to bring your Dodge or Jeep in for Service. Buckle up!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst costumer service ever in my life!!

By ready on 12/8/2016 at 12:22 AM. Helped by HOUSE,RENE, who work at motor village is working..

I want to tell about how the person, HOUSE,RENE, who work at motor village is working. I drop my car yesterday , I've been still waiting for my car back. He said It takes time to check but I hope it will be in today. so I was waiting. because I know No call means not ready yet. But today I need to use my car for work, so I just try to call to know how is going on. BUT he never answer, I call 7 times only in today after noon. Finally at 8th time calling, he answered and I complain to him. I leave the message him before. The lady who help me to leave a message said now he is in lunch time, he will call you back. but I didn't get any call form him. Even finally when I contact with him, he said we are busy and I'm busy too I can not help you, I gotta go,bye, and hang off... what kind of costumer service?? just said what he want and hang off??? what about my car? and I pay for it. If he just said 'sorry' 1 time, I should not get mad. He never smile never kind. just explained how I'm working here and how the workers are working hard now here, I understand!! but that's not what I want to hear the answer. He has to say first sorry to being wait and inconvenience, But he just said his situation. This is not the service for customer, I'm so mad at his attitude. This is worst costumer service ever in my life!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Terrible Old-School Sales Tactics

By Raymond78 on 8/27/2016 at 2:51 AM. Helped by Mitch.

Had an awful time with the Fiat sales team at this dealership. It was like visiting a museum of what high-pressure car dealer sales tactics were like in the olden days. I felt like I needed a shower to clean off the sleaze afterwards. I haggled with the salesperson for a long time, who kept leaving to leave to check with the finance department and the invisible manager. When we finally seemed to be close to a deal, the salesperson left one more time, for final confirmation from the sales manager. Sure enough, the sales manager then finally reveals himself, explaining that the prices they had been offering were mistakes. The real price would be significantly more than what they had just provided me (in writing) 5 minutes before. The manager then restarts the whole sales pitch from the beginning about how the dealer would not be making any money on the car, etc. What really offended me was that the manager totally contradicted everything his extremely knowledgeable salesperson had been telling me for the past hour. I left the dealership, and will not return.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Is My NEW Car, USED?????

By LaCora Stephens on 7/20/2016 at 8:41 AM. Helped by Mike Kuriel (GM) and Mitch Rosplock.

Winning a car should be great right? Well, not if you're me and had to pick up this brand "new" car from Motor Village LA aka Suburban Motor Village, LLC. Two to three days after I paid taxes on my...18 mile only... new prize car...I received a Carfax report that noted my "new" car already had 5,816 miles, you would think the dealership would have offered a new car right there on the spot and apologize for the inconvenience while they corrected the issue in their time. Nope...not here. It's been a month and I'm still uncovering reports from FCA and other certified Dodge dealerships that don't align with the information given to me from Motor Village LA. Shame on the general manager, Mike Kuriel, for not once apologizing for this major inconvenience that's looking more and more like some deceitful cover up and misrepresentation. If you win a car from a game show, inform them immediately that you prefer not to be contracted with such a company. I guess these game shows and car dealership never expect the winners to view car history. Some one needs to be held accountable. #TMZ or #abc7eyewitness should know about this story!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst of the Worst

By Douglas52 on 4/19/2016 at 2:37 AM. Helped by Mike Curiel.

I have been doing business with Motor Village when it was run by a truly professional General Manager by the name of Mike Bell. Mike Bell. using good business judgment having been introduced to me by the owners as not only a potential good customer, but one who has since referred several friends who purchased or leased vehicles from them. Mile Bell and his past staff always afforded me superior and professional service. Since they have changed their upper management to another GM who has managed to run this store into the ground. The service department which was really great has become a joke. Customer service is a thing of the past. If not for one particular employee by the name of Suey, the service department would be much worse than it already is. This young lady keeps it all together as best she can. I was invited by the new GM after a heated conversation to "xxxx OFF AND TAKE MY BUSINESS ELSEWHERE" which I have. There are way to many places to purchase and service my Chrysler than this now improperly managed dealership. I reported this matter to the owners who did absolutely less than nothing about the issue. Perhaps Chrysler may be interested, however I have no more time to waste on this nonsense.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience

By Gonzalez1995 on 11/18/2015 at 6:02 AM. Helped by Moses ,veronica.

After 2 weeks I purchased a Grand Cherokee SRT8 I had to take it to the dealer to get it fixed Cus I was already gaving problems with my car they told me that it wasn't nothing big of a problem now 2 months later I took it back to get it fixed nd they said the problem was the transmission so now it been 2 weeks that am without my car apparently I have 2 weeks more to go to be without my car it sucks when you make the wrong decisions on looking for ur 1st car

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Danger! Beware! Customers stay away from this place.

By Elham1 on 2/7/2015 at 12:27 AM.

Urge everyone who is considering buying from this place to reconsider. Mitch Rosplock fully lied to my sister and I to get us into a new lease. He told us he would take car of all overage charges from my old Jeep if we leased a new car from them. Months later we got a bill and he totally went back on his word! The sales men are thieves here! I tried contacting them over and over and did not even get one reply! I prefer to go to a dealership who wont screw me. Last time I will ever ever purchase from this place again. In fact I wont ever purchase another Jeep because of this experience. Mitch you should be ashamed of yourself! You definitely lost business with me and all my family and friends

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away from this place

By Bobby Callahan on 12/2/2014 at 11:23 AM.

This place is too funny... Had a deal all set up to trade in my brothers car & buy a 2008 jeep wrangler... Sunny & his management team got too greedy & at the last second changed there deal hoping that we would take the lesser deal & it backfired big time.. Because what they didn't know was that we were about to buy 2 vehicles from them & due to there shadiness they not only lost our business but I will also tell everyone I know to stay far far away... Word for the wise whatever Sunny says don't believe it... It's all lies

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

On 2/25/14 I had my Chrysler 300 towed over to Motor...

By kingnaj on 3/17/2014 at 9:27 AM. Helped by Juan, Dan, Johnathan.

On 2/25/14 I had my Chrysler 300 towed over to Motor Village LA. This was my first time using this service department. I was having problems with my ignition so I got in contact with Juan who works in the service department at Motor Village. He told me that they would begin running diagnostics on it and that he would call me as soon as they knew what the problem was exactly. On 2/27 Juan called me with supposed great news. He told me that there was a problem with my relay and that it was nothing major and it wouldn't cost no more then 230 dollars. Remember this is Juan that's telling me this. According to Juan he was VERY CERTAIN.However, a short time later he called me back with "bad news" saying that the relay was not the problem it is now the wind module. All of this was said after he called me himself saying that the relay was indeed the problem. Juan is now saying that it will cost over 900 dollars. As you can imagine I became very upset when receiving this news. I asked Juan how could he do something like this and his response was "Why did you choose to bring your car here then?" What kind of employee says something like that to a customer? Trust me after hearing that this will be indeed the first & last time that I use the service department of Motor Village LA. But hold on there's more. I asked Juan to let me speak to his manager. That is when I met Dan. I believe that Dan was in charge of the service department, key word WAS. However, he informed m that he would be taking over the situation. I informed him of what had been going on exactly and he pretty much said that I was lying. I told him everything that Juan had told me and he simply responded with either "That's not true" or "That's your opinion". Since when did it become okay to talk to customers like that? How am I supposed to trust these people? I tell them to stop whatever they're doing and that the car will be picked up shortly. I call and report both Dan and Juan to the Chrysler Headquarters where they informed me that my service contract was still intact. Shortly thereafter I made a call to Motor Village LA where they pretty much begged me to let them still do the job. I agree to move forward and head down there to sign some paper work. Since I found out that my service contract was still intact I asked them to repair whatever else was wrong with the car that showed up in the diagnostics that the service contract covered.Dan told me that the car should be finished by March 4th. (It is now March 6th and they have not returned any of my calls.) But before I go further there's more! My service contract entitles me to a rental cor for 5 days. A man by the name of Johnathan fro Motor Village called me saying that I had to bring the car back in even though the 5 day period had not expired, and that they (Motor Village) would provide me with one of their loaner cars. So I head over there again and ask for Dan and I was told that he no longer worked there. HMMMM I wonder why? I then spoke to Johnathan who informed me that he had indeed made a mistake and that I did not have to return the car and that they had no loaner cars available.... I then ask to speak to whoever the head of the department is because Johnathan had just clearly wasted my time. I am in absolute shock when I find out who the new manager is and it is none other than Juan who started this mess from the very beginning. This is the same guy that asked me why I chose to use his service department. This place Motor Village LA is a complete joke! But I digress, Juan gave me his card and said to speak with him directly and that if it doe not come directly from him its not true. However, I have called Juan multiple times since Monday and he has yet to return my calls. On 3/6/2014 at 10:40 am I spoke with Juan finally and he tells me they're still waiting on a part and that I should not expect my car back until at lease early next week. It is hilarious because none of this is being made up it is all really happening. I ended up having to keep the rental car much longer then originally anticipated. Juan assured me that he would be covering ALL of it. ON March 13th I was notified by Juan that my car was finally finished. I returned the rental car to Midway Rental where they informed me that Id have to pay an insurance fee of 225 dollars. I inform them that Juan from Motor Village LA assured us that he would be covering ALL of it. The woman from Midway called Motor Village and they agreed to uphold they're promise and pay for everything. Literally 5 minutes later I walk back over to Motor Village and Juan tells me to my face that he did not say he was going to cover everything after he had told me that the last time we spoke in person. I am shocked that this guy has a job but once again I am not surprised. It has been proven that Juan is a liar and he needs to end up where ever it is that Dan went. The main reason for me sharing this experience is DO NOT TAKE YOUR CAR HERE!!!!!!! Not too long after I finally got my car back from Motor Village on March 13th after it had been there since February 25th, my tire light came back on! Keep in mind I have not seen this light before and I havent had my car in about 3 weeks so its fair to say right that Motor Village may have made some type of mistake? I planned on never going back to that place but since I had never seen this light before and I had just got it back I thought it best to take it back to them so that they could fix whatever it is that they did wrong. I go back Juan claims that they did nothing to the tires and that it may be something that I had done myself. Wrong you guys had my car for weeks and as soon as its supposedly fixed i see a light that ive never seen before?! Come on man, he runs the diagnostic test I believe and its shows that one of my tire sensors is not responding and that to repair it would be covered under my warranty. Thank God for their sake because if it wasnt ........ Lets just leave it at that. However Juan claims that I may have to may the 100 dollar deductable. He says he will try to waive it when I bring the car back in this upcoming Tuesday. It better be waived. Im sick of this place! Do not bring your car here and DO NOT buy cars from here!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Probably the best dealership in Los Angeles. The reason...

By Ghenrique94 on 11/7/2013 at 3:35 PM. Helped by Manuel Martinez.

Probably the best dealership in Los Angeles. The reason for this is because the service comes from the time you park your car. They are friendly and try their best to match you up with the perfect car especially my salesman.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

MUST READ!!!! beyond belief... Greed Greed Greed!!!!!! ...

By 123456789enio on 10/11/2013 at 3:06 AM. Helped by Alex Flores Service & Parts Director.

MUST READ!!!! beyond belief... Greed Greed Greed!!!!!! YOU HAVE TO READ THIS and beware!! Do not bring your car for any repairs, unless is a simple oil change or probably to check the water level. I took my truck which is a DODGE RAM, to DODGE RAM DEALER, The truck has lost power to the gauge cluster, I can not see the fuel level, the speed, the signal, the oil, no brake lights, no lock and unlock, no interior lights, the only light that came out is a small steady light next to speedometer. The Service technician refused to accept the truck, so I ask to talk with the manager, so the manager came out, his name is ALEX FLORES and calls himself The Service & Parts Director, he came out with an negative attitude, he was aggressive, rude and with a loud voice in front of the rest of the people that was there, told me to take my truck to another dealer, that he had another vehicle there already for two weeks with the same problem that they did not know to fix. I told him that how could it be that the DODGE DEALER refuses to take DODGE VEHICLE. His response was "You better leave Now or I will call the Police" This dealer should have trane people to check and troubleshoot their own vehicles, no matter the ploblem! ***PLEASE DO NOT TAKE YOUR VEHICLE TO "MOTOR VILLAGE LA" This was my first time at this dealer and it was also the last one, please take your vehicle to a different dealer, I do not want anybody to live this bad experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our experience at Motor Village was terrific. While...

By SETINAcura123 on 10/11/2013 at 12:26 AM. Helped by JUAN GARCIA, RAMON IN USED SALES, BRANDON GOODERMONT.

Our experience at Motor Village was terrific. While bringing in our 2006 PT CRUISER for a warranty-related inspection, we ended up falling in love with a 2011 Acura TSX with only 15K in absolutely impeccable condition. Ramon, the salesman, was as nice as he could be and super helpful. We were looking on line for price comparisons while negotiating with them and they gave us as good a price as I could find anywhere. I do have to mention that the next day in studying the paperwork, I realized there had been a misunderstanding regarding the price of the warranty package. The short version is I took it to BRANDON GOODERMONT because the Finance Manager who had closed our deal late the night before was off for the next two days. Brandon wasted no time in correcting the situation, following up diligently and promising that the one thing he KNEW and would guarantee was 100% customer satisfaction. That is exactly what he delivered within days, including a check for the difference in price that we had negotiated. He even called me a few days later to tell me the check would be delayed by a few days and he didn't want me to worry. Our entire experience at Motor VIllage was A+. The repair shop is as immaculate as the show room. LITERALLY! And our entire experience was perfect. Special thanks to Brand Goodermont for his professional handling of a misunderstanding and standing behind the product and service promised.

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

FIAT LA refused to honor the Chrysler Affiliate Rewards...

By FIAT_500e_Owner on 10/4/2013 at 5:03 PM. Helped by Linda Mintz.

FIAT LA refused to honor the Chrysler Affiliate Rewards Program on the 500e. The official Affiliate Rewards program rules clearly state that the 500e has been eligible since 6/24/2013. While the sales and finance staff were truly a pleasure to work with, as a dealership, I would steer one to shop elsewhere.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

DO NOT BUY FROM THEM. I could not have had a worse...

By BearsFan627 on 1/9/2013 at 6:32 PM. Helped by Claudia and Youhanna.

DO NOT BUY FROM THEM. I could not have had a worse experience. I was ready to make my first car ever car purchase in March 2012, and I couldn't wait to get my hands on the limited edition Gucci Fiat. Unfortunately, they took full advantage. Not only did I end up paying around $10,000 more than the sticker price, but everything that they promised me in person is magically not in my contract. Also, I was never sent the service contracts for the add-ons I did want, even after calling and requesting it numerous times. I have never reviewed anything in my life before, but have never felt so strongly about anything, either. Please do not give them any business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yesterday I picked up the FIAT that I won then ordered...

By shidoshizero on 10/4/2012 at 9:10 PM. Helped by Mitch, Michael, Huw, Linda, Sunny.

Yesterday I picked up the FIAT that I won then ordered from Motor Village L.A. From placing the order until the time I picked up the car, Mitch was absolutely fantastic! He made the whole process very quick, easy, and straightforward. Michael, the FIAT Specialist, showed me all the ins and outs of the car and some do's and don'ts. I learned some very valuable info. He even sent my car back to detail to make it just right! Michael's knowledge makes him a serious asset for FIAT! Huw, the manager, is awesome. He addressed a couple of minor concerns that I had and made sure that I left knowing that they would be taken care of. Along with that, he was very cordial to my family who came along and made sure that we were all smiles during our visit and after we left. The whole team's enthusiasm was right there with mine and it felt like I was truly joining the FIAT family! A special thanks also go out to Sunny and Linda. They were also very helpful and enthusiastic when I initially walked into Motor Village L.A, back in May. They were with me when I spun and won and I'm glad that they could share the moment with me! Motor Village L.A. for the win!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was welcomed to the dealership, very friendly staff and...

By khoban on 9/6/2012 at 12:39 AM. Helped by Emil.

I was welcomed to the dealership, very friendly staff and ready to assist me from the moment I walked in. I had a trade in which they looked at and offered me a great deal on. When looking at the options for cars Mitch was only too happy to show me as many options as I wanted and was happy to answer any questions - as silly as they may have been. Going over financing they looked after me to gett he best rate for financing and showed me options regarding the incentives that were available to me. I usually dont like car salesman as they are pushy and I always feel preasured. I did not once feel like that at all! I was very comfortable, taken care of and I want to THANK them for that!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dee Dee is very professional, knowledgeable, friendly and...

By Pcooney02 on 8/12/2012 at 5:46 PM. Helped by Dee Dee Joshua.

Dee Dee is very professional, knowledgeable, friendly and helpful. Dee Dee is both accessible and responsive without being "pushy"... I have already recommended Dee Dee Joshua at Motor Village Los Angeles to several relatives and friends... Patrick Cooney Los Angeles CA

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

My family purchased a Fiat from this dealership a couple...

By iamystar on 8/6/2012 at 6:35 PM. Helped by Mario, Jesse & Maria.

My family purchased a Fiat from this dealership a couple of months ago and it has been the worst car buying experience E-V-E-R. There has been problem after problem. First we needed the car shipped out of state to arrive by a certain date (for our use). The salesman guaranteed that if we paid them to handle it (more than going to a car shipping company directly), it would be there for sure. Not only did the car not arrive on time, but I found out after continual follow up and investigation that it had never been shipped in the first place. The salesman kept saying that it was on its way and that there were various issues that the shipping company which were causing the delay, but this was a complete lie. We were also never issued a temporary registration and were pulled over for not having any temporary tags a couple of times. I have been trying to get the required paperwork from the dealership so that we can file for registration to no avail for over 3 weeks now. I will NEVER EVER EVER use this dealership again...EVER. And I urge others to go somewhere else to purchase a car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michaeal and Youhanna were very patient, helpful,...

By hessenfl on 7/31/2012 at 2:50 PM.

Michaeal and Youhanna were very patient, helpful, friendly and very honest. I never felt the stereotypical "car salesman" hard sell from either one of them. They were both frank and honest throughout the entire experience and I could not be more happy with my new Fiat convertible!

I would recommend this dealer.