Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy

By JOHN STAWIERY on 6/18/2018 at 6:40 PM.

This is my 3rd car with this dealership. George and Amin are the best in the business. The process is just so easy. They take pride in getting you in and out. They always have your best interest in mind and will do what's best for YOU not the dealership. They will continue to earn my business. Thanks guys! #Stock-IR6090

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

60 year olds who have purchased alot of cars, new and used.

By Mary on 6/18/2018 at 2:47 PM.

Drove up and of course, right away a young man came out to greet us. Nicholas Guminski. We had looked at inventory online and knew what we wanted to test drive and look at. Nick look it up and arrange for it to be brought up. He did a great job! Still being young and new as a salesman, he needs to learn some things but he will be a good asset for the dealership. We are already enjoying the new, to us, used car. Thanks Motor Works. Still to see what kind of service we get in the months and years to come, but purchasing the car was a good experience. Mary

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What car buying should be.

By Tandreshak on 6/17/2018 at 1:32 PM.

The whole process was streamlined and non-pressured. Walt guides you through the process with ease and lets you make the decisions without any pressure or sales pitches. He was able to make the experience personal, swift and genuine. I was impressed with the level of sincerity and kindness by every employee at Motorwerks Infiniti Hoffman Estates, from the first greeting in the door to final handshake and drive away in the car of MY desire, not one they wanted to sell me. I drove from Ohio to get the deal. Worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The people are what make the difference!`

By Jbknseitz on 6/15/2018 at 7:51 PM.

A special thank you to Joel and Rick for making things happen quickly and efficiently. I have dealt with other Hoffman Estates dealers and all have been great but these 2 guys make Infiniti a step above. Even being an out of state deal, they worked as if I was there in front of them and have followed up several times to make sure everything was good. I have always bought cars out of state and these are the first guys I try. I wish them luck and thank them sincerely for their help! Take care guys and good luck! Thanks, John

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chad Blanton Motorwerks Inifiniti Hoffman

By Carguychixago on 6/13/2018 at 4:55 PM.

Great experience. Fast responses to inquiries, detailed answers and solid interaction. very flexible and not high pressure , was able to move at the pace appropriate to my buying timeline.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car buying experience.

By magda on 6/9/2018 at 2:11 AM.

I want to say that my purchasing experience at INFINITI of Hoffman Estates was the great one. Me and my husband were trading in 2 of our used cars,after some time when we agree on the price,I've got my nearly new used vehicle for under what other similar vehicles were selling for in the area . My salesperson Kash Mirza was excellent ,no pressure, friendly, easy to talk to.I highly recommend this dealership to anyone.Thank you guys for hustle free experience .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free

By Ch03c5615 on 6/4/2018 at 3:15 PM.

I have bought a lot of cars ranging from high value to mid-range cars but never had a hassle free experience like what I had with Daniel at motor werks. Can’t beat the deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very friendly dealership

By Hotelgroup on 6/2/2018 at 7:52 PM. Helped by Tony.

I traded my Porsche 911 for a ML 63 AMG. My deal was very complicated cause my trade car was in different state and I had some other personal issues but both Mr.Chad branton and Chad Simon was very pleasant to work with. All the employees was very transparent. I flew from denver to Chicago with my boy and both of the managers greeted me with excellence. My AMG 63 was in a pristin condition bit pricer for not having all the options but wasn't a bad deal ither . But overall it was one of the best car buying experience. Thanks to both Mr Chad's.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service, great people skills

By Jay pee on 5/31/2018 at 10:18 PM.

Kash Mirza, and Amamin were Very good helping me get right into the truck I came for, two great guys made me feel comfortable with what I drove from Milwaukee to get. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to do business with!

By Mopar Guy on 6/1/2018 at 2:38 AM.

Walt was awesome to deal with. I generally do not enjoy car shopping or playing the games with the sales and finance people that you find so often, and I think he read that well. He wasn't pushy, he listened, and he didn't try to talk me into anything different than what I knew I wanted. There was no BS at all! He did a great job and I appreciate his professionalism. The whole dealer was fantastic to deal with in all actuality. I'd refer anybody to this guy in a heartbeat.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Some of the best staff I've ever seen!

By Ketan Patel on 5/30/2018 at 4:40 AM. Helped by Tony Guzman (Finance).

Me and my family recently purchased a vehicle from this dealership and had a wonderful experience doing so. The highlight of the dealership has to be their employee's. Kash Mirza ( our sales rep) was great, he did his best to get us the best deal possible and was extremely friendly throughout our entire time at the dealership. Tony Guzman (Finance) was also incredibly nice when it was time to go through paperwork and the extended warranties, he was able to drop the price of the warranty considerably and got us a deal that we couldn't be happier with. He was very upbeat and had a great sense of humor even though our deal lasted over two hours into closing. Overall it was a great experience, I only wished they had a working coffee machine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best and knowledgeable salespeople I have met!

By Sujiit01 on 5/30/2018 at 2:26 AM.

Kash had reached out to us because our lease was ending and wanted to see if we were interested in getting into something else. I had initially said no because we were so disappointed with the service from our initial salesman after leasing our car. Even though Kash didn’t know the reason, he said if I change my mind let him know and that was really the last I heard of him. I was not bombarded by calls from him asking if I was still interested which I greatly appreciated. When we did decide to buy a car I contacted him but we were not able to get in touch with each other so I was transferred to another sales person but after some conversation I still didn’t feel right because Kash wasn’t pushy at all and I really wanted to work with him. Luckily things worked out and I was able to. The whole car buying experience was amazing with him; he never pushed a car on us, was straightforward with his answers, and I was impressed with his knowledge about all cars. When we did decide to go ahead and purchase a car, he made sure we stayed within our budget and turns out we were surprisingly close. He also made sure they would repair some of the things on the car I found and promised it wouldn’t be an issue - and it never was. It seemed like he had my back from the beginning and that’s what I really loved about my experience. Even when I brought my car in to get those things fixed, one of the main issues was not taken care of and he stood up for me and told me it would be taken care of, and it definitely was. I would highly recommend him to anyone; I already have passed on his number to a few people myself.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff and best car buying experience

By jaysonnguyen on 5/25/2018 at 7:22 PM. Helped by Tony Guzman (Finance).

My wife and I bought a q50 from MW Infiniti of Hoffman Estates yesterday. John (our sales rep), JP (car sales manager), and Tony (our finance manager) were tremendous people to work with. No sales pressure, very accommodating and patient. Car was as described and best of all we showed up late given our work schedules, and everyone stayed after hours (which we felt terrible about) to help us with the purchase. John delivered his follow-ups as promised today for a few things we are waiting on. Certainly one of the best car buying experience we've had all these years. Without a doubt, we certainly won't hesitate sending our friends and family who are in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I had a wonderful experience

By Jimi1983 on 5/22/2018 at 11:37 PM.

I did purches my car from this dealership and I was helped by a hard working and super nice guy whos name is George Solayman. He was very helpfull and he did explain every detail about everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car experience ever

By tdevance on 5/22/2018 at 6:50 PM. Helped by Tony Guzman.

I have bought 8 cars in my life and I always hated going to the dealership and waiting 5-6 hours haggling over price or the salesman just taking so much time getting financing or all type of stuff. With Kash Mirza and Tony Guzman my experience was totally different. I was in and out of the dealership in about 1 1/2 hours. That's including test driving the car!! It was just a stress free environment and they made me feel so comfortable. Travis DeVance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Purchase

By BMW Girl on 5/20/2018 at 1:34 PM.

We were looking for a low mileage BMW and found the BMW X3 at Infiniti of Hoffman Estates. The dealership was very easy to deal with, with no haggling on price and the vehicle was EXACTLY what we were looking for. Joel was very upfront and honest and not your typical car salesman. I am glad we made the trip as we are very happy with our new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and informative.

By Benny412 on 5/20/2018 at 5:44 AM.

Daniel Tucker was amazing and very helpful through this process. Everyone I spoke to was helpful and informative about the cars details. If you are looking for a vehicle, you would be doing yourself a great favor shopping here with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Great customer service and great people!"

By joshg on 5/18/2018 at 2:20 PM.

I went into Infiniti of Hoffman Estates to discover my options with financing and ended up walking out with a great car! Kash and Tony were extremely helpful along with great management from Rick. I would highly recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service encounter

By blackcat1 on 5/18/2018 at 12:48 PM.

I recently brought my car in for service. I have had it about a year now. Jason Nuzzo was extremely pleasant and helpful with my visit and I received my car back much better looking than when it went it. service was fast and friendly! Excellent!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great overall experience with car purchase

By Jaykayache on 5/15/2018 at 2:36 AM.

Daniel was very knowledgeable about the features and benefits of the QX60 vs the other competitive car we were considering. He did not engage in high pressure tactics and was a pleasure to work with. We’d recommend him again.

I would recommend this dealer.