Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for your help Peter!

By Ewelina Szwedo on 8/22/2019 at 8:41 PM.

I had a very pleasant experience working with Peter! He was very helpful and answeared all my questions in a very informative manner! I felt like he really wanted to help me find the best deal possible. I will definitely come back to Peter for my next car purchase! Thank u again - Happy Mercedes Owner - Ewelina

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Blown tire and towing

By S550 on 8/10/2019 at 11:11 AM.

Jason Palmer was outstanding in his efforts to promptly and thoroughly service my car and schedule needs. He is consummate with his follow up and personal customer service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Irenetodd on 8/16/2019 at 4:25 PM.

I recently bought a car from this dealership! Piotr Siemieniuk was my salesman and he was really helpful in finding the right car for me. He took his time explaining everything In details and gave me the best deal! If you are looking for a car definetely check them out and ask for Piotr!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressive team of truly thoughtful people

By blsacco21 on 8/16/2019 at 3:45 PM.

This dealership went above and beyond in every sense! A very dedicated team helped my car dreams come true WITHOUT any overly aggressive sales tactics. Our rep, Piotr was informative, helpful, kind and creative in findings best options to get us into the car we really wanted while staying on budget. Looking forward to working with this team again in the future, especially little mascot Teddy who made the paperwork that much easier ;)

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Title hostage

By jeremy moskowitz on 8/8/2019 at 8:14 PM.

My wife had to drive our Mercedes gle 350 for a whole year without a title because this dealership was holding it hostage. I payed the car off two weeks after purchase and I have finally received the title more than one year later, meaning my wife has been driving around in an unregistered 67000 dollar car. Do not buy a car from this irresponsible dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team of top notch professionals.

By Johnu on 8/3/2019 at 3:41 AM.

Ilona was extremely helpful and really worked to make my purchase an easy experience. Tom (Sales Manager) was also fantastic. I will certainly buy future vehicles from this team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Passenger side mirror replacement

By M_Brost on 7/27/2019 at 3:22 AM.

Needed to replace the passenger side mirror. A couple days to get the mirror in and the installation was done in under an hour.....as promised. Excellent customer service and highly competent mechanics

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Seamless and great!

By Funright on 7/24/2019 at 4:46 PM.

Robert Fragoso has always been great in customer service for the past few years I have taken my car for service. I hope it continues to be that way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servicing Experience

By Chosen2k19 on 7/24/2019 at 4:30 PM.

The customer service I received from Julio Ramirez was great! Julio made sure I had everything I needed while my car was being serviced. He is an awesome service advisor that pays close attention to details.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By LKH on 7/10/2019 at 1:19 PM.

Professional, no service upsale pressure. Service provider friendly. Easy in, easy out. First experience with dealer and would use them again for service and consider for sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hoffman Estates Mercedes Benz promises exceptional customer

By Nln48 on 7/23/2019 at 10:54 PM.

I have always been pleased with my car service and customer service. I have been a customer for more than 10 years and have always had an exceptional experience. Jason Palmer is awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expedited Service

By AMG43! on 7/17/2019 at 12:07 PM.

Brought my vehicle in for a warranty repair. I informed Julio the Service Writer that my schedule changed and I needed to be out ASAP. He spoke to the floor Supervisor, and the entire time from check in to check out was under 1 hour. Great Team Work!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Friendly. Welcoming

By cireric82 on 7/15/2019 at 10:18 PM.

He was well prepared and easy to talk to not pushy or dismissive of what was important to me appreciate his time and effort to make it quick and easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great value and experience

By reballen0613 on 7/12/2019 at 3:10 AM.

Nina at Hoffman Estates Mercades Benz was great to work with. She was able to get me the car we wanted with all the features. She was provided a fair price and Jose was educated on all the features of the car. Everyone was helpful. Overall great experience and will recommend others to purchase their car from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By b2willia on 7/11/2019 at 7:08 PM.

It was a very low pressure relaxed environment. I was able to get inside the vehicle i found on their website almost immediately without the typical information gathering session i'm used to. The few questions/concerns about the vehicle i had in terms of options were addressed in a promised follow up the next day. After my return trip we were able to make a deal. I never felt pressured to buy at any point which made the experience pleasurable for me. Happy i bought from Piotr and Kevin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales person and best dealership

By Sarah K on 7/11/2019 at 6:30 PM.

My experience at Mercedes benz of Hoffman Estates was outstanding. Ronnie brazier was extremely helpful and committed throughout the entire process of buying a car. I’ll definitely go back there next time. Thank you Very much Ronnie! You’re the Best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Kim Cotter pulled out all the stops. Impressed!

By Ryan on 7/10/2019 at 9:38 PM.

Pros: -Kim Cotter. She was very knowledgeable and made sure that all parts of the transaction went smooth. She helped me ensure the car was fairly priced, get car insurance, work through registration, and all the other paperwork. I would recommend working with her. She has been in car business for a long time and it shows, she knows her stuff and gets it done. -The Mercedes experts were also very helpful running through all the features. -As expected all the cars were clean and well detailed. Cons: -LOTS of paperwork and hoops to go thru for out of state buyers -Had an exchange with Manager over price. He took a no way stance. I was disappointed due to the principle of the inflexibility with customer. Left a sour taste in my mouth. EVERYTHING in life in negotiable, especially if it means creating a long lasting relationship! It's a Mercedes dealer, everything is nice and taken care of and blah blah. I love my car and I love how helpful Kim has been pre, during, and post purchase. I recommend them if you work with Kim. She has my loyalty, but the dealer as a whole missed a chance to win a life long customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not in a Prius Anymore

By cwkim on 7/10/2019 at 2:32 PM. Helped by Thomas May; Ammar Khan.

I'd been driving a Prius around for the last 7 years, because it worked... and then didn't. In need of a new car I shopped around and decided on an S-Class. Like a rags-to-riches story, but not really. It's "just" a car. What is rags-to-riches is this dealership. All the other dealerships are rags compared with this one. From my first interaction through the last, I felt a sense of care and attention one gets through family. Gabe Estrada guided me through picking a car. I actually picked one, and then after filling out all the paperwork, decided on another. I recommend that you be sure the first time, but at least you know these guys have some patience to speak of, unlike other dealerships. Tom Herwehe and Thomas May made sure everything was going well for me throughout the process. Down-to-earth guys with a lot of experience at smiling and shaking hands. Jose Gomez worked magic for me in terms of getting financing done. Although I'm told he no longer works there, I'm sure Ms. Rodriguez is cut from the same fabric and will go above and beyond to get things done. Ammar Khan - not your typical GM. Typically, the GM only gets involved when there is a problem. The same happened here, so maybe a little typical. But what isn't, is that he got involved and got his hands dirty. I won't go into details, but to suffice it to say, MB Financial was not fun to deal with. Instead of being the wizard behind the curtain, he transparently did what he could. What he could, worked. Last but not least Nasir Hussain stayed late, showing me all the different features of the car - each more impressive than the previous. He was like a professor with a curriculum. The things he showed me first were prerequisites for the next features. All told, it was a good class, Professor Nassir. It wasn't an easy process. You can imagine Mercedes Financial being weary about someone who was driving a Prius and then going with a flagship six figure vehicle. Although I felt like I was applying for a mortgage, I understand the need for the process. It was a process that was thorough and detailed. A process that is evident throughout the Mercedes brand and its cars. A process that Hoffman Estates Mercedes delivers - thorough and detailed. You'll get treated like family, but feel like royalty. Thanks to all those aforementioned. Chris K. **I normally take the dealership decal off, but I'll leave this one on. MW - the same name value as the make of the car.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

They basically gave me a lemon car . I brought a Audi Q7 2

By Boby Chirayil on 7/10/2019 at 12:17 AM.

They basically gave me a lemon car . I brought a Audi Q7 2015 on Dec 15 th of 2018 and after one month all the front end lights went bad and after two months battery also went bad .Now my mechanic find out they bypass the brake pad sensor. Put electric tape around the sensor wire and bypass it. Spend already couple of thousand dollars already.I don't recommend anybody going to Motor weeks dealerships.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Job

By Jun10rmd on 7/9/2019 at 10:49 PM.

I came in looking for specific car/model. Piotr brought both available cars down immediately. Service was fast and smooth. All of my questions and concerns were answered.

I would recommend this dealer.