Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership experience to date!

By Travismil138 on 6/22/2016 at 2:42 PM. Helped by Ryan Nordstrom.

I stopped in to this Mini dealer to inquire about replacing my 04 Mini Cooper S. I got the car brand new and have been driving it daily since 04. She is starting to get tired so I decided to do a little research on purchasing a new model. I can not tell you how excited I am to make my second purchase with this dealer. Ryan Nordstrom was the sales representative who helped me. He was sure to go above and beyond the call of duty. He put me beyond the wheel of every model I was curious about, loaded me with information on what was new with mini since I purchased mine, and made sure I left there that day with all the tools needed to make an informed purchase. I am thoroughly impressed with the customer service at this dealership as well as the level of quality maintained. Thank you Motorwerks Mini, and thank you Ryan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful to deal with for the greatest car

By Loving this Car on 1/21/2016 at 1:33 AM. Helped by Tim Sherry, the best car salesman there is, and helpful Jaron Crim, who was a delightful and impressive teacher..

We had a great experience finding, ordering, purchasing our amazing 2016 Mini Cooper S Clubman. Our sales person, Tim Sherry, was the best car salesperson we've ever run into, from preproduction through post-purchase. Jaron Crim was the 2nd Date "genius" whose job is specifically to help customers learn all about their new car after they've had it for a short time. While we had figured a lot out on our own and with the help of Tim during the purchase, the experience with Jaron was terrific, and we learned things that will be useful that we would have never known to ask about. All in all, our whole experience was first rate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

integrity all around

By drsoy on 12/31/2015 at 9:13 PM. Helped by Erik Anderson, Bob Cooksey.

Excellent dealership. Just bought my second car from them. Great experience with Erik Anderson, the salesman. Reasonable negotiations in an easy going manner. Arrived at a great deal for certified Used Mini Countryman 2015 S All 4 and got a fair trade. Discovered the tires on the car were not the ones on the sticker. Bob Cooksey, the sales manager, took care of the problem immediately. High integrity sales and service. Can't ask for anything more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life Changing!

By Kelly on 12/18/2015 at 6:45 PM. Helped by Molly Kittelson AKA my new Best Friend, Ric Saater AKA Wizard, Heidi Gerst AKA new Gal Pal.

I think the car buying process can be intimidating, however, I was greeted with a warm welcoming smile and a genuine "what brings you in"? Hands down the best car buying experience I have had. Every person I came in contact with was welcoming. I love walking into a business and every employee makes you feel like a guest in their home and they are going to take great care of you. Everyone listened to what I wanted and exceeded my expectations with everything! A HUGE thank you to Molly for making me feel like I was buying a car with my best friend, thank you to Ric, for being a wizard and making sure the car I wanted fit my budget and to Heidi for making the dreadful paperwork portion a breeze and comfortable. Molly and Ric educated me and let me sell myself, loved it!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Totally incompetent in the service department.

By Motorwerks Mini Sucks on 11/19/2015 at 10:46 PM. Helped by Don't care to remeber their names, will never be back!!!!!!.

Fed me a load of crap about what was wrong with my car. Your service department is xxxxxxxx, be ashamed. Fixed it myself, they SUCK

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great car-buying experience!

By JW on 11/3/2015 at 2:59 AM. Helped by Gretchen Tellock.

Very professional, knowledgeable and friendly staff, particularly Gretchen Tellock who was the representative we worked with. All of our questions were answered, the test drive was in the exact car we were interested in, and we were able to take as much time as we wanted. OH - and we love the Mini Countryman that we bought!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By layla on 11/1/2015 at 12:15 AM. Helped by Andy Kelm, Ryan Nordstrom.

My service advisor was friendly, timely, and a pleasure to work with when my MINI needed some service. I was able to get in and out the dealership quickly. Great atmosphere and very knowledgeable service staff! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service and dog friendly!

By JL on 10/27/2015 at 5:28 PM. Helped by Ryan (Sales), Bob (Mgr), Heidi (Finance).

I recently traded my 2012 Cooper S hardtop in for a 2015 Countryman at Mini Motorwerks. Everyone I dealt with was professional, knowledgable and very friendly/personable. They all seemed to go above and beyond to help me as the customer get what I needed, including follow-up after the purchase. And they are dog friendly which meant I was able to bring my pet pooch along!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Mini purchase

By carguy on 10/25/2015 at 8:38 PM. Helped by Erik Anderson - Bob (general manager).

The purchase of our 2015 was the most pleasant vehicle purchasing experience we have ever had. I have been purchasing new vehicles since 1964. I would definitely recommend this dealer to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first time

By Mrs. Smith on 10/20/2015 at 6:17 PM. Helped by Gretchen.

I came into Motorwerks MINI last week to check out the countryman and so many things about the place just made me happy to walk in the door. First off, was how welcoming the receptionist greeted me with a smile and directed me to a sales person quickly. She introduced me to Gretchen. I have never met a salesperson after telling her I was just looking for now and won't be in the market for another 6-12 months and still took care of me as if I were buying today. She showed me different models, new and pre- owned, and provided me with great information so I could learn more about the Mini's. She also gave me a little booklet about the models which I absolutely love. Can't wait to come back in there and see everyone again. :)

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Disappointing and Frustrating Sales Experience

By Dave on 1/3/2015 at 8:55 PM. Helped by vad fridyand, james flynn.

I have been a loyal customer of this dealer for many years, but since they broke off to a separate site, communication and honesty are now lacking. I visited the dealer 4 weeks ago interested in a Mini Roadster advertised online. When I went into the store, the salesman spent 20 minutes searching for the unit, then took down my info and informed me that it had just been sold. The same car showed up online 2 weeks later and I sent in not one but two separate inquires via cars.com. Nobody followed up. I drove by the dealer and saw the car on the lot with a sold sign. Frustrated, I called the dealer to speak with a salesperson. The gentleman who took the car explained that someone had just placed a deposit and knew nothing of my inquiry. I asked to be transferred to a manager and he hung up the phone ! I then stopped into the dealer to speak with a sales manager to explain my dismay that nobody followed up. He agreed to follow up with me and thus far not a word. Looks like they sold the car and have no interest in my business. BEWARE!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I dropped my car off for an oil change and a check engine...

By teschlerd on 11/26/2012 at 2:19 PM. Helped by Don't remember.

I dropped my car off for an oil change and a check engine light. I wasn't called that day as promised, so I showed up to get a loaner car. When I got home I was called by the adviser to let me know they found the oil leak I brought it in for. The thing is, I didn't bring it in for an oil leak, nor does my car leak oil. I was told there was a crushed oil pan and the repair would be over $1,200. I called the dealership the next morning to let them know I’d be coming to inspect the so-called damage, and they told me that now only the oil pan needed to be fixed for $750. Upon showing up back at the dealership the next morning and inspecting it, I found that there was NOT a crushed oil pan, and they conveniently replaced some of the other parts under 'warranty'. I was blatantly lied to about the oil pan, more than likely to take advantage of me by replacing something that did NOT need to be replaced. After I called out the adviser on the lie, he and the tech backpedaled about the repair and told me now that it wasn't necessary. Service is included with my lease, but I will NOT be purchasing or servicing again at this dealership. EVER. I understand up selling, and finding other things wrong with the vehicle, but telling the customer a downright lie is not appreciated.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Took my car in for a service recall on at the AUX water...

By TSur on 8/29/2012 at 7:05 PM. Helped by Brady.

Took my car in for a service recall on at the AUX water pump under the turbo and ended up driving my car less then 20 miles and a hole was in the BACK of my radiator. The pump is directly behind the radiator but yet the dealer did not take responsibility for it and I was told that this service had nothing to do with the radiator. To note: This put me a day behind going home (Dealer is 5 1/2 hours away.)

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Clayton Nicholson is: Kind - felt like I was talking...

By nancyhajt on 7/22/2012 at 3:22 PM. Helped by Clayton NIcholoson.

Clayton Nicholson is: Kind - felt like I was talking to a good friend. Considerate - I never felt as though I was asking too many questions. Honest - I felt that everything he told me about the Countryman was true, and found, after driving my mini for two months, that indeed he was truthful. Clayton was confident when answering questions which told me he knew what he was talking about. If he did not have an answer, he took the time to find the answer for me. Clayton was determined to find the exact Countryman I wanted, and except for the cherry red I wanted (Real Red was orange to me), I got everything I was looking for. I had many questions, and he answered all of them with confidence, and was thorough. His attitude and personality were key to a positive outcome. Everything about the vehicle is as he said. Out of all the car sales reps I have dealt with in the past, Clayton is by far the most sincere and honest. He has great integrity. I have already referred Clayton and Motorwerks Mini to people who have admired my Mini Countryman. Thank you for a wonderful car! Sincerely, Nancy Hajt I, first had to be convinced that a Mini Cooper was: 1) Able to meet our needs 2) Worth the price tag 3) Not provide me buyer's remorse since, based upon owning a used "E" class, that I would never purchase a European/German made vehicle again due to maintenance cost. Rick ? the manager and Clayton Nicholson as a team were able to meet items 1-3. Clayton was introduced by Rick, sales manager, who also I must give significant credit to in putting the deal together. Why?, because I personally have sold large dollar medical equipment for over 20+ years. It is never easy selling to a salesman. One of my core personal and professional values is having integrity. If Clayton and Rick showed any signs of not dealing in that manner I would have walked. One of the biggest factors I give Clayton credit for is: 1) When he didn't know something he admitted it and took the appropriate action to gain the correct answer. 2) Treated my wife with patience and respect, she asked a lot of questions. 3) Clayton never felt offended, or never showed it, when I needed to take the negotiations to a higher level,i.e. Rick. Because I knew he did not have the authority to do so! Being new to sales he never let his ego get into the way or felt offended when I contacted Rick directly. For this one factor alone I give glowing marks to Clayton. I am hopeful he used this as a learning experience. Why; to me it is so important because every successful salesman knows "controlling" the sales process is a key element to success. It is the mature individual or experienced sale rep who know when to give it up at the appropriate time and not let their EGO screw it up! Rick, deserves a lot of credit for some of the same reasons. One of the KEY factors to the close was his ability to acknowledge " my professional experience" and the provide a "think outside of the box" solution to achieve a good deal. Rich Hajt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am 66 years old and a car guy. I have owned 30-40 cars...

By barryrubin on 3/12/2012 at 2:34 PM. Helped by Gretchen Tellock.

I am 66 years old and a car guy. I have owned 30-40 cars in my lifetime. And all best of breed. I decided to purchase the John Cooper Works Coupe. This is the third Mini I have bought from Motorworks and Gretchen Tellock. Of all the cars I have owned this has been the most fun to drive, and look at. Everybody wants to talk to me about it. And of course, the customer service at this dealership is second to none. That's why I keep coming back. You could not have a better dealer experience than Motorworks. Thanks Gretchen and Motorworks for another great car buying experience!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

The sales staff at mini were professional, friendly, and...

By cathyellisart on 3/6/2012 at 7:35 PM. Helped by Gretchen Tellock.

The sales staff at mini were professional, friendly, and wonderful to work with. They made my purchase of a standard mini simple and enjoyable. I would recommend this dealership and Gretchen to anyone interested in excellent customer service and a knowledgable sales representative. Cathy E.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Price
5   Quality of Work

The Motorwerks Mini dealership is amazing! From the time...

By Cheryl Rademacher on 11/17/2011 at 9:30 PM. Helped by Gretchen Tellock.

The Motorwerks Mini dealership is amazing! From the time we enter the lot we feel welcomed! Many spaces for guests to park, and the receptionist at the door, no matter who is at the desk, greets customers and directs them to the appropriate place. We can't say enough wonderful things about our Mini dealer, Gretchen Tellock! Gretchen takes the time to know her customers and is able to direct them to the appropriate model and features of their new mini that will satisfy them! This is our second Mini purchased through this dealership and through Gretchen. Our first 2003 Cooper S gave us many miles of smiles! When the time came to upgrade to the 2012 Mini S Countryman, we knew exactly who to contact. We never even test drove any other model or maker of small size SUV's (Honda CRV, Ford Edge, etc) because we knew that Mini was a perfect fit for us! Gretchen walked us through the ordering process, kept us informed of every detail of production and delivery, and made sure our delivery experience was first rate!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought 2 MINIs through this dealer, and I have...

By buchanankay on 10/30/2011 at 8:01 PM. Helped by Gretchen (sales) Brady (service).

I have bought 2 MINIs through this dealer, and I have serviced both of them exclusively with this dealer. I am always very satisfied with the staff's knowledge and attitudes, and I have always been satisfied with the quality of their service work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in for a test drive/comparison and was able to drive...

By troy.barbi on 9/10/2011 at 3:06 PM. Helped by Katie.

Went in for a test drive/comparison and was able to drive several cars that were on our short list. Having the opportunity to drive them back to back was wonderful and the Mini came out #1. They gave us a quick and fair trade-in value and made the rest so easy that we went home with our new car and love it. One stop shopping at its finest!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership ever I have dealt with. Love them and...

By gsan1203 on 9/9/2011 at 1:18 AM. Helped by Charlie Wyffels.

Best dealership ever I have dealt with. Love them and will be back for next Mini Cooper S. Our experience was absolutely outstanding, Charlie is this wonderful, knowledgeable guy ask him anything about the Coopers and he knows exactly what's up.

I would recommend this dealer.