Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great vehicles, friendly staff.

By MIJMIJ1 on 5/18/2019 at 3:07 AM.

Shelby was helpful and answered all my questions. The finance person was nice and I would recommend your dealership. I am enjoying a used truck that is in great condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department.

By rhys607 on 5/17/2019 at 7:07 PM. Helped by Brian in service..

We've been using their service department since taking delivery of our 2018 Camry. Easy to book service appointments on line. Wait time is normal. Waiting room is comfortable, with complementary coffee and donuts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience

By JSEXTON5 on 5/17/2019 at 1:26 AM.

Angel was great to work with and I was very pleased with my purchase. He went above and beyond to make sure the car was perfect before I drove away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase.

By sarahjack138 on 5/14/2019 at 6:05 PM. Helped by Jennifer Myers.

I was able to get the vehicle I wanted! I love Everett in Mount Pleasant they always go above and beyond! Awesome, friendly customer service.!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By STUTTSCL on 5/12/2019 at 6:19 PM.

I was treated as a person, not a potential customer. I felt absolutely no pressure in purchasing my Corolla from Angel. Angel explained every detail with great patience. I've had occasion in dealing with the service department quite a few times and, again, had above par customer service. My 93 year old mother bought her 2014 Camry from Angel and has only spoken of him as a very kind and considerate person. She loves the happy birthday calls! My sister is seriously considering buying a replacement Toyota as her Prius is 11 years old. Of course we will steer her to Angel. Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

5ooomi car check

By JUDYDOUGJ on 5/11/2019 at 8:47 PM.

Everyone was very nice. almost every person made eye contact and gave a big smile. Makes you feel good. Brian in service was exceptional. P.S. Makes paying the bill easier. haha Doug J

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By BENMOIRA on 5/9/2019 at 5:11 PM. Helped by Brian Roberts.

Brian Roberts makes getting your vehicle serviced a pleasure. He is very accpmadating, and explains everything without being pushy. Never have had a bad experience there unlike other dealerships

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Painless purchase

By BLEVINST22 on 5/8/2019 at 4:45 PM.

Great customer service. Everyone was very friendly and knowledgeable about the vehicle I purchased. Normally a new car purchase is an all day event but not at Everett Toyota. Just a few hours and I was driving off the lot in my new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast, efficient, Helpful.

By BOBBYSTROUD11 on 5/8/2019 at 12:37 PM. Helped by Omar.

Helped me find the car I was looking for instantly and gave me the best deal possible. Very helpful and understanding. Took great care of me and still do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Job!

By jmatthews313 on 5/7/2019 at 8:17 PM. Helped by Jennifer Myers, Chris ? Finance Manager.

Easiest dealership EVER to work with. Very comfortable and they seemed very honest. I left feeling like I made the best possible decision on everything and was given a fair deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very courteous and professional.

By rongracy on 5/7/2019 at 7:53 PM.

You have a great product, but you back it up with friendly and professional people on the sale’s floor, as well as the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By MARKCROW0219 on 5/6/2019 at 5:10 PM.

Honest and knowledgeable sales team. I was not given the run around and all the back and forth with management on the sale of my truck. Highly recommend this dealership

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
4   Overall Experience
1   Price
4   Quality of Work

double dipping non hours

By JPRATT30 on 5/6/2019 at 3:36 PM. Helped by heather.

I was treated well, but my car was there for 2 hours and I was charged $480 in hourly fees for the work done, so i don't think i will be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

5000 mile service

By CLANCEMO on 5/5/2019 at 8:30 PM.

Great visit. There were 3 recalls on my Tundra but only two were able to be addressed. Corporate IT issues. Service representative was courteous and friendly. Coffee was good and and waiting area was comfortable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good Trucks with a great experience

By JKLEE2GOLFER on 5/5/2019 at 3:28 PM. Helped by Shaney.

Shaney was a great salesperson to work with. Once she identified what best met my needs she then went to work on getting a deal I could live with. Spending this amount of money always hurts but I did feel like I was treated fairly. I drove over 2 hours to get there and I am very glad I did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By wwright0 on 5/5/2019 at 2:28 AM.

25000 mile tire- rotation. In and out in good time. Very friendly dealership. I do not know the names of any of the employees. Sorry. Roy sold me the car but was not involved in the service that was rendered this trip.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service and friendly

By JAYWANDAHUNTER on 5/4/2019 at 11:46 AM. Helped by Brian service manger.

Brian and his team do an excellent job of getting you in and out as soon as possible. Good service and friendly people coffee and donuts are good to. A better job on the car wash would be good though.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Finance Manager LIED!

By driver1 on 5/4/2019 at 12:16 AM. Helped by Jason the finance manager.

Our review is the content of the text message sent to Mike Conner on 5/3/19: Mike, This is Gina Sonson. I’m following up with you as I think you should know what we thought of our buying experience from your dealership, particularly about your finance manager, Jason. We weren’t treated right by him. It pains me to say this about anyone, but your finance manager Jason is shady & dishonest with his dealing with us. He was also very contentious when my husband asked questions as if we were challenging his authority ad made us feel like we weren’t entitled to answers about the loan or the paperwork. The way he responded and treated my husband was disrespectful and unprofessional. I had to walk out of his office upset because of that. Jason has integrity issues that he lied to our son about us already knowing the conditions of a higher APR and shorter term (from 72 to 60 mos) resulting in higher monthly payments attached to the approval of the college rebate. He told our son that we already knew those conditions because he told us! He absolutely lied! No way would we have pursued that rebate as hard as we did, driven all the miles returning to your dealership, if we had prior knowledge of those conditions from the beginning. No Way! After going through the process of approval for the rebate (and getting approved) and our son waiting over four hours at your dealership only to find out about the hidden conditions we could not accept—it was all for nothing. You have a finance manager who is dishonest and lied to us. He was shady with us, which makes me weary that he might pocket the rebate meant for our loan as our rebate application was approved. Its hard to think that way but it happens. Pete Mankins Nissan dealership in Texarkana had a situation like that just this week you might be aware. We have bought many cars over the years but this is the only time I’ve felt compelled to write to the GM. Jason could use a class in customer service and customer communication. But the integrity issue is something that calls for a one-on-one with you that you need to address.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Everett Toyota provides old school first class service.

By BudS on 5/2/2019 at 12:46 AM. Helped by Brian Roberts, Ass't Service Manager.

Everett has maintained my 4 Runner for the last three years. All maintenance has been professionally completed and on time. The service technicians are all fully qualified and take pride in their work. The waiting area is comfortable and the facility is always spotlessly clean. Once the service has been completed all vehicles are washed as a courtesy to the customer. The service advisors are familiar with Toyotas and many other brands of vehicles and are friendly and easy to talk to about any problem I might have with my car. EXCELLENT CUSTOMER SERVICE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An amazing experience

By SHANEREJCEK on 5/1/2019 at 6:48 PM.

I was very impressed with the quality of service and level of professionalism the team at Everett demonstrated. Shelby went above and beyond to provide the best in service. I will definitely be returning in the near future to look at a replacement for my truck.

I would recommend this dealer.