Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
3.9  
Price
4  
Quality of Work
4  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

They listen

By SK06 on 11/24/2018 at 7:30 PM. Helped by Erin, Aaron (forgot the finance person’s name).

The team, specifically my sales rep Erin, listened to what I wanted and needed. Together we were able to create a deal that I am very satisfied with.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Great salesman ok price

By Jeverett on 11/15/2018 at 4:59 PM. Helped by John Day.

John Day did a fantastic job with being fantastic to work with and easy to communicate with. The dealership didn’t budge on pricing but I was desperate. Don’t get me wrong, I got a good car but I think the “out the door” price could have been less.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Service Department support

By Truckguy on 11/8/2018 at 8:07 PM. Helped by Greg Norris.

My boy bought a 2011 Jeep a while back in the middle of 2017. We purchased the extended warranty since the Jeep was manual, and we did not know the history of the clutch/transmission. Well the clutch went out. At first we were told that it would not be covered under the warranty that we purchased. After explaining that this was the main reason that we purchased the warranty, we were left with no positive response for having this covered. After picking up the Jeep and trying to come up with a back-up plan to get the clutch repaired, Greg called me back. He stated that after talking with the appropriate people and understanding the reason that we purchased the warranty they agreed to cover the repairs/replacement of the clutch. This kind of service just shows how Greg is when dealing with customers. It's good to know that he listened to the customer, understood their point of view and was able to go "to bat" for the customer and get the issue taking care of. This service center is lucky to have someone like Greg in there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rating

By Tracy on 10/21/2018 at 10:16 PM. Helped by Will Meades.

Excellent sales man ! Will Meades.. friendly and knowledgeable staff.. I was in and out of there with the purchase of my new car very quick

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars

By Notagain on 10/22/2018 at 6:38 PM. Helped by Joe.

I was told they would match the offer on my trade in which was $8000 when I arrived I was offered $3500 .I was also told they would match my interest rate another lie until I dealt with finance manager who was very helpful and respectful unlike my salesman Joe . the yukon we was looking at was exactly what we wanted so we bought in spite of the lies .when it was brought around they broke the door handle this was few months ago and I haven't heard a word from them and cannot get anyone to help!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bad Customer service

By Abcball104 on 10/9/2018 at 6:34 PM. Helped by Joe, John!!.

My wife bought a 2018 pre owned armada. It had had a crack in the windshield. We have now taken the vehicle to get it fixed 3 times. The last time we were told the windshield was on back order. When the finally fixed it they just filled the crack didnt even replace it. Now my back passenger tire has a slow leak it takes about a week to lose 10 pounds. When we first got the vehicle there was a maintenance notification on the screen about tires. My wife told them all they did was take the notification off. When she called they told her to get the tie patched that's not on them. This has been by far the worst car buying experience for me and my wife. The sales guy Joe and John have had terrible communication with us. We cant even get Joe to call us back 90% of the time. I will never buy a vehicle from them again and I will tell all my friends about the terrible customer service we have received. The car buying process doesnt end when you buy the car and leave the lot. They need to learn this take car of your customers!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst car buying experience ever!

By Aroldham8 on 10/9/2018 at 9:47 PM. Helped by Joe.

My wife bought a 2018 pre owned armada. It had a crack in the windshield. We have now taken the vehicle to get it fixed 3 times. The last time we were told the windshield was on back order. When they finally fixed it they just filled the crack didnt even replace it. Now my back passenger tire has a slow leak it takes about a week to lose 10 pounds. When we first got the vehicle there was a maintenance notification on the screen about tires. My wife told them all they did was take the notification off. When she called they told her to get the tire patched that it wasn’t on them. This has been by far the worst car buying experience for me and my wife. The sales guy Joe has had terrible communication with us. We cant even get Joe to call us back 90% of the time. I will never buy a vehicle from them again and I will tell all my friends about the terrible customer service we have received. The car buying process doesnt end when you buy the car and leave the lot. They need to learn this & take care of their customers!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Amanda M on 10/3/2018 at 6:00 PM. Helped by Erin Roberts.

Erin Roberts was extremely helpful very outgoing answered all my questions and even offered her services once I left the dealership I would recommend her to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Rbarrows787 on 9/10/2018 at 1:15 PM. Helped by Gregg Norris.

Great service. The people who work there were very friendly. The service was fast, and I like Th at they can notify you through text message when your vehicle is ready

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Corey’s customer service

By Dooley18 on 8/30/2018 at 2:14 PM. Helped by Corey Drain.

Corey did a great job..had a great personality. Loved working with him.would recommend him to anyone looking for a vehicle. The customer service I received was world class from Corey to Mr Raines I was very happy

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Review

By Michelle S on 3/10/2018 at 9:17 PM. Helped by Brandon Leffew.

I recommend Brandon Leffew for a salesperson & Aaron Santana is a great sales mgr. They do not pressure you & do their best to make a deal.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Fraudulent!

By NissanOwner on 3/12/2018 at 10:12 PM. Helped by Joe, Crystal, finance.

Five star reviews are made by friends, family, and coworkers at this dealership. Car sales people there will say anything to get a sale, then the finance person will rifle all the paperwork while hiding the fine print, never explaining anything. You are better off going to a small car lot, where they don't bait and switch customers.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bait and Switch

By craaaaaaaaze8 on 2/25/2018 at 4:16 AM. Helped by Joe.

I recently had the displeasure of dealing with this dealership. I called to inquire about a Rogue on their website. I could see the price was $18,000 for a 2017 Rogue SV with a little over 12,000 miles. I spoke with someone named Joe who was very clear the Rogue in question was in fact available. We spoke about the comparisons between the 2018 ( NEW ) Rogue / Rogue Sport and the 2016 and 2017 ( CPO ) Rogue /Rogue Sport. I listened as he kept trying to get me to buy a new versus the actual one on the website / called about. I basically told him my price range was not to exceed $20,000 and I was paying cash and was really only interested in the one listed on his website. I ask him if $18,000 was the best he could do and if there was any wiggle room. He said--" if 500 or 600 dollars would help you out " and that he could do that "out the door ". which means taxes, title, tag and any fees would be included with that price. I was quiet for about 10 seconds when he ask " what did you have in mind ", referring to the price he offered. I told him I would do $17,000 out the door thinking he wouldn't turn down another 400 or 500 dollars. He said--"let me ask and I will call you right back ". I never called, I had to call back and every time I called he just so happen to be busy. the last time I called, some woman told me Joe wanted her to see if she could help me. I'm not stupid, I worked for a dealership for 20 years and to me this was the beginning of BAIT and SWITCH number 1. She told me the Rogue I saw on the net was not there any longer ( the beginning of BAIT and SWITCH number 2 ), but she could give me the same offer on another 2017 or 2016 and she actually had a 2017 with " 5 or 6 thousand miles " she could let go for the same price..( $17,600 ). She said she would need to check inventory and would call me back. Again no return call from anyone. when I called back AGAIN, she said she found one in my price range. I asked about it and it was a 2015 with 20,000 miles for more money. Now I'm past annoyed and starting to bite my tongue. not only did this dealership lie about the Rogue not being available, they lied about Joe being busy and they tried to get me to buy something I didn't want --FOR MORE MONEY. This dealership is very dishonest and I'm thinking about suing for the bait and switch tactics that are illegal and unethical. It shouldn't be to hard considering ive already seem several instances reported on several different websites that rate dealerships.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Joe Smith is an outstanding salesman!

By Kinsley17 on 2/2/2018 at 9:48 PM. Helped by Joe Smith.

My husband and I have bought 2 vehicles from Mtn View Nissan and both times our salesman was Joe Smith. Joe is exceptionally great at being relatable to the buyers and finding the cars that best suit their personalities and needs. We’ve recommended our friends and will continue to do so because we have had such an amazing experience with buying our vehicles! Joe really helps find the best car for you and in your price, he’s definitely the reason we keep coming back!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worse I've ever dealed with !!

By Go vols79 on 1/20/2018 at 10:44 PM. Helped by Joe smith.

Where do I start lieing sobs Joe smith tells me he with give me 8000 for my trade .Then has a SUV price online for a different price then he gave me and said show me the differnt the online price so I did then he said could not give me the 8000 for my car and the online price to the SUV. So now we are going to Chattanooga nisson tomw to get a far price and a better car anyways do not do deals with Joe smith . just a lieing sob , ps do not beleave anything on mountain Views web site don't have any of cars at the dealer anyways .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt very welcomed

By Eburg on 12/28/2017 at 9:52 PM. Helped by Brandon leffew and his boss.

Nissan always surprises me. I had a very nice and honest car salesman. Him and his boss were able to make this big money purchase experience seem less like a stressor and more enjoyable. I left with my dream car, a great deal, and a place I feel more than comfortable with going to again for any of my needs. I would 100% recommended this dealership to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXPERIENCE EVER!!!! WOMAN BEWARE!

By christal majestic on 1/4/2018 at 1:51 PM. Helped by Will.

I have been looking at the Rogues for a while now. Thinking it’s the end of the month & year I should get a good deal on a 2017. I talked to a lady on the phone about matching a price in NC. I wanted to stay local but the price difference was 4k. She said come in we will match it no issues. I come in and they sit me down and start doing paperwork before I even get to go on the lot and see what they have. After the paperwork he brings a new 2017 to the door with all the bells. Knowing color was a big thing for me I wanted orange or white he brings a silver one to the door. I still have not got to see what is on the lot at this point. I test drive it and agree to settle for silver not the color I wanted but has everything else. My mom and I ask about the price and he keeps telling us oh we will work that out I won't do you wrong. After sitting for 2 and a half hours of them “talking to the bank". They tell me that one will not work. STILL DON'T KNOW THE PRICE! they try to sell me on a 2015 used lease that has ZERO of the things I wanted and is black, I told them no I came for a new car if I want used I’ll keep my car that I bought brand new. I do not need a new car but I want to upgrade. So they show me the 2017 Rogue sport in gray. I test drive it fine I will settle for the 2nd time for this one. After sitting and waiting past closing time (I got there at 5 pm) they tell me I have to come back in the morning to sign the papers. When asking about the price all they will say is this one will definitely work its a few thousand less than the other one. At this point I am annoyed that I have to drive the hour one way back home without a new car and an hour back in the morning. They tell me it’s a done deal there is no way this will not work. I tell him I will be back at 9am on the dot. I am not going to spend all day here. I come back the next morning and I am there by 8:30 am. We walked in and not a single person even asked if they could help us. By 9:15 my salesman comes over and say they are working on the paperwork. By 10:30 they tell me the 2nd one that they swore up and down would work won't work. Again they try to sell me on the used one. We go see it and it is beyond gross and has paint damage! Again they will not tell me the price. For the 3rd time I settle for something that is used over 30k miles and has visible damage. But I have wasted all night Friday and Saturday morning working into the afternoon. I might as well come home with a car. By noon they tell me nope we need you to come back for a 3rd time to finish the paperwork! Every time my mother or I would look like we were getting annoyed or mad he would say how pretty my eyes and hair are and how nice my mother’s blouse was. How is this allowed! Like we were going to just forget the matter at hand? This is a form of sexual harassment. To be discriminated against because we are women is wrong. I was so mad we left and went to lunch and went shopping. I called another dealer and had my brand new SUV within 1 hr and everything I wanted at 3.9%! I still have no idea how much any of the cars were! WOMAN BEWARE THIS PLACE IS SCAMMING WOMAN!!! As a side note I am not a girl that doesn't know anything about cars. I am highly educated and skilled within the automotive industry .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service lead to great satisfaction

By Max4ever on 12/26/2017 at 2:17 PM. Helped by Jeannette and Tony.

My salesperson was a female who went above and beyond to match me with my perfect vehicle. Jeannette “sold” me on the Pathfinder and I’m loving everything about it. Jeannette and Tony were a great team to work with and made my car purchase experience comfortable and trusting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Smooth purchase with Brandon

By Happy customer on 12/16/2017 at 11:46 PM. Helped by Brandon.

Found a car on the on the Internet, and had no problems purchasing it. Our salesperson was so helpful and knowledgeable, I am very happy with the experoence, and my Rogue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was wonderful

By Rainasc123 on 12/6/2017 at 6:22 PM. Helped by Corey Tazewell.

Corey was very easy to deal with. He listen to what I wanted. Didn't try too sell me something I didnt want. Not pushy. He was wonderful to work with..

I would recommend this dealer.