Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Miracle & Blessings on 10/18/2018 at 11:22 AM. Helped by Alex, Neely.

This was the second dealership that we visited that day. When we arrived we were greeted with a warm welcome from Alex. He showed us the cars we requested and then introduced us to cars that matched our interests. We went from buying 1 car to 2 (Acura and Audi)!! They truly earned our business! Not only did they work hard to secure good rates and warranty coverage on the used vehicles (3 yrs old); but they carefully explained the process to us every step of the way. Neely was awesome too. She was patient as we updated our insurance with the new vehicles and then explained every document that we had to sign. We really felt we could trust them and that we would continue to receive top notch, quality service. We are glad to be a part of the Muller Family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Katie's car on 6/26/2018 at 12:55 AM. Helped by Carl, Justin, Edith, Ivett, Mr. Muller.

Great service in finding the right vehicle for our family. Very thorough and patient with my many questions. Very friendly atmosphere! Felt we got a great vehicle for a very fair price...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By Lindley on 4/3/2018 at 5:31 PM. Helped by Edith, Tony, Mike, Olga, Steve & Victoria (I believe in service).

We drove to Battle Creek Michigan from Indianapolis to purchase a jeep. I was not happy with the vehicle upon test driving and inspection. We then drove to Merrillville to consider an alternate jeep. We were very pleased with every aspect of our experience. Everyone was very knowledgeable, professional and friendly. The jeep was in great condition!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great,great,great

By Peggys1950 on 9/20/2017 at 4:02 PM. Helped by Carl and Steve.

I can't say enough great things about this dealership and everyone that works there. Love them they treated me like family and made my visit pleasurable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected

By Dlr on 2/16/2017 at 4:07 AM. Helped by Michael Lis, Steve Scultz.

Almost didn't keep my appointment to test drive TLX after reading some of the negative reviews about the vehicle. However, my salesperson Michael Lis and finance manager Steve Scultz made the experience an unexpectedly easy and painless process. They listened to us and delivered the deal we wanted and did everything they said they would, and more. They were wonderful to work with and the TLX was a great vehicle with a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, easy, and very efficient

By Andriy15 on 11/1/2015 at 8:01 PM. Helped by Sean, Steve.

I drive from Chicago to Merrillville for a 2014 MDX. Sean Skaggs made it the best car buying experience I ever had. Steve the finance manager made me finally believe they are all not pushy. If you want to have a great experience, see Sean at Muller!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience!

By JenK on 10/31/2015 at 10:41 PM. Helped by Mark Barnes.

We came in to look at a car advertised on their website. They were very courteous and answered all of our questions. They also worked around our very busy schedule. Mark was not a high-pressure salesman and made the process simple. We were happy with the price and would recommend them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer experience ever

By Rickrick on 10/30/2015 at 10:38 PM. Helped by Sean Shaggs, Steve Schultz.

I've bought several different brands of cars from different dealers but an Acura from Muller Acura will be my only choice from now on. Everybody I met was friendly and knowledgeable, and I never felt pressured. Sean was a great salesman and helped me identify the best cars for my needs. Steve almost made filling out the paperwork fun. Muller Acura knows how to treat it's customers and I'm looking forward to seeing them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By Kparpart on 10/27/2015 at 5:36 PM. Helped by Sean Skaggs.

Sean was extremely helpful explaining all the features on the MDX we purchased. Great car buying experience. Hope to be are new car dealership for the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good business!

By Keasha on 10/1/2015 at 9:05 PM. Helped by Paul & Rich.

I was very please with the way Paul & Rich helped me. Any questions or doubts I had about the vehicle, they we're there to give me as much information possible. I didn't feel pressured to buy the vehicle and they worked with me as far as staying in my budget. Rich was very knowledgeable about the Acura TLX that I purchased and provided me with a lot of information. I would definitely recommend anyone looking to buy an Acura vehicle to this dealership. Very good service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A pleasant car buying experience

By Acorn2 on 9/29/2015 at 9:07 AM. Helped by Mark Barnes, Steve.

Sounds like an oxymoron but it was a no stress experience. Had a hard time deciding which car we wanted. We visited Muller Acura several times and Mark was there to answer our questions, let us drive the car. Look it over many times. All the time, no pressure. When we finally decided on the 2016 MDX he found one in the color we wanted and introduced us to Steve for a hassle free closing. Love the car and would go back again,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Muller Acura of Merrillville

By loyalacura on 9/28/2015 at 4:28 PM. Helped by Mark Barnes, Steve Shultz, Mike (in service).

I recently purchased a 2015 Acura TLX-SH-AWD with Tech from this dealership. The experience was seamless and pleasurable. The car was prepared to perfection. Everyone from my dealer, the financing director and service personnel were professional and concerned that I was fully aware and trained on the features of the vehicle and satisfied with my experience. I'm a loyal Acura owner (my last five cars) would not hesitate to purchase this dealership in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership In The World!

By hunter on 8/24/2015 at 6:02 PM. Helped by Patty Rattray, Paul Gottlinger.

After a tragic car accident I did not think I was going to be able to drive my Dream Car again but Muller Acura of Merrillville made it possible! The Customer Service was exceptional and everyone did an A++ job on helping me with everything! I loved the experience and had a wonderful team that made it possible for me to drive my Dream Car again and this time my Dream Car was even better than the last one I had. It was a 6 hour drive to make it there but it was definitely worth the long haul! The dealership ended up staying after business hours and waiting on me to get there and had a smooth transition with getting all my paperwork turned in. There should be a Muller Acura of Merrillville in Wisconsin. We would appreciate a genuine and wonderful team here in Wisconsin. My Dream Car I had purchased was a 2010 Chrysler 300c with a Hemi Built and it was AWD for a great price! Can't beat that anywhere! Thank You Muller Acura Of Merrillville for making my Dream Come True!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great leasing experience

By N. Fisher on 8/20/2015 at 2:08 AM. Helped by Hamid Khan, Junior, Paul G., S. Schultz, Glen Muller.

We had great leasing experience this past weekend at Muller. Management, Sales staff and Finance Manager all very professional, Very happy with the lease pricing. 8-15-15 N. Fisher

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By Ehickey on 8/12/2015 at 5:56 PM. Helped by Oscar Rivera, Sean McMahon.

I had my 2014 MDX serviced at Muller Acura of Merrillville on 23 July 2015. The service manager, Oscar Rivera, was pleasant and very knowledgeable when it came to my vehicle. I am an out of State owner who was just visiting family and needed an oil change after the cross country trip. Oscar made me feel welcome at the dealership - actually treating me better than the dealership service department that I bought my vehicle from. Oscar pointed out two safety recalls for my MDX - one of which was before I even received the recall notice from Acura. He and the assigned service tech, Sean McMahon, also went out of their way to fix an accessory (trailer hitch) that wasn't properly installed. All of the work was performed well and I haven't had any issues. I am extremely happy with my experience at Muller and will look to schedule service with them during my next trip to the area.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not impressed

By ktl814 on 6/30/2015 at 3:10 PM. Helped by Mark.

We traveled 2 1/2 hours to look at a used van that was posted on their website. The posting said "flawless exterior, free of dents or scratches " and it was a 2014 with only 30k miles. We thought we would be getting a decent deal. However, when we got there we were thoroughly disappointed. The van had 2 places with rust, a place where rust was getting ready to come through, a scratch that was a good 18" long on one of the doors, and a mirror that had a large scuff mark on it. After discussing the van with the salesman we ended up walking out because we couldn't come to an agreed upon price since we felt the van was in a lot poorer shape than advertised. They also only wanted to give us $100 for the trade-in. The car wasn't in great shape but $100 is well below what they should have offered. Consequently, we are glad we did walk out because we went down to Bosak, just a block or so away, and found exactly what we wanted and had a fantastic experience. We definitely would not recommend this dealership. Maybe if we were buying a new Acura they would have treated us better.

I would not recommend this dealer.