Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By AcuraSteve on 10/18/2019 at 8:41 PM.

I worked with Lance Dailey on the purchase of my new 2020 Acura RDX. Lance was a true professional and very helpful throughout the car buying experience. He wasn’t pushy and strives to understand my situation and worked hard to get the numbers where I needed them to be. I would recommend anyone looking for a new Acura to Lance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lance is a tech expert.

By ssfreckles on 10/18/2019 at 12:48 AM.

Lance helped me pick out my perfect car! He was overly patient explaining every bell and whistle my RDX with the tech package contained . He stayed late to make sure I understood every facet of my new car. I am very appreciative of his time and attention and would recommend his knowledge to any Acura consumer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Bonnie on 10/17/2019 at 12:14 AM.

Lance made it pleasant for us to buy our new car. He was very patient with my husband explaining every detail of the vehicle operation.We also negotiated great price. We would have no problem coming back and dealing with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing a TLX

By stehix on 10/16/2019 at 9:33 PM.

We had a very pleasant experience in choosing the car we wanted to lease. Chris and Barb were extremely knowledgeable about the Acura line and the leasing process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The deal that almost never happened!

By cracela on 10/14/2019 at 5:52 PM.

My family and I walked into Muller on a Saturday with the intent to"look around". Walked in the show room and we asked for a staff member to walk us through a particular MDX that they had on the floor. She proceeded to take us to the car in question and pointed to the sticker that's on the window. We asked specific options the truck has (pricing etc) and again, points to the sticker. Yep, time to get an Audi. As we walked out, we saw a black MDX labeled "Manager's special" sitting in front of the store and the missus took an interest. I walked back in the store and saw Barbara in her office and inquired about the SUV. Her immediate response was "Oh I thought you were being helped". Once she learned this, she walks with me outside and takes us to the MDX and answered all the questions we had. She offered a test drive of the MDX (different one), and still not content we asked to test drive an RDX (which she happily provided). We signed with her and bought the truck two days later :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Joec on 10/10/2019 at 7:52 PM.

Very friendly and knowledgeable. Would recommend to family and friends. Lance is great to work with. I love the car 2020 Acura TLX. Very happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Annette on 10/5/2019 at 12:12 AM.

Great customer service, Lance was very helpful, professional and friendly. He took his time twice to show me the functions of the car, setting it all for me to make it easier on me as well as keeping in contact answering all my questions... Very friendly envirement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Team work

By drkashifzaheer on 10/3/2019 at 9:12 PM.

Prompt and timely communication and seamless collaboration across team members in sales (Barbara), Finance (Myles and Chris) and service. Thanks for a joyful experience. Keep it up!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By dcardone on 9/26/2019 at 7:59 PM.

The entire staff that we worked with at Muller’s—Lance, Chris, and Myles—made our SUV shopping experience positive overall. They understood our needs and helped us find the best option for us, which resulted in cost savings. I’d highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Friendly and pleasant

By Amy huang on 9/26/2019 at 7:47 PM.

People nowadays like to use the new app to purchase their new car on the net, but we found that it is so nice to deal with a real person, especially a nice and friendly One like Lance He was so helpfully to addressed all our concern You can’t find that dealing on the net

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable and personable

By Acuralove on 9/26/2019 at 11:48 PM.

From the moment my husband and I walked in the door we were impressed with the dealership. Lance greeted us and knew everything about the car. He answered all our questions. We told him we were just looking at cars at other dealerships. We left and 2 days later came back to purchase our Acura RDX. Upon picking up the car Lance went over every detail on the car and said to call or come in if we had any questions. I definitely recommend Muller ACURA and Lance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Acura RDX

By Ward on 9/24/2019 at 10:29 PM.

Lance was excellent at helping us pick the right car, the right package & the right lease. Even after the sale, he was available to answer any of our questions. We would definitively recommend both Lance & Mueller.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy MDX customer

By Pramod on 9/24/2019 at 4:31 PM.

Extremely happy and satisfied with our buying experience. I recommend this place for all future buyers. Keep up the good work. Special thanks to Lance for being patient with us and helping us throughout the journey. ~Pramod

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Schaumburg acura

By adrianwojtowicz85 on 9/18/2019 at 1:49 AM.

Grate experience buying new rdx, very friendly employees, processed was quick and clear, no stress, grate selection of cars, enjoyed every moment there. Definitely will recommend Muller acura to every one I know

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence from start to finish

By jdb1108 on 9/18/2019 at 1:10 AM.

On September 10th, 2019, my husband and I met with Barb to take a look at the 2020 RDX. From our first handshake to driving out the door in our new SUV, it was nothing short of a smooth ride! We just can't say enough about Barb, she was so professional, knowledgeable about the product and guided us through the process with ease. Our test drive was really the clincher for us and we decided that a new RDX was just what we wanted. Barb completed the paperwork with ease, and guided us to Myles for the financing. Myles was completely organized and ready for us, explaining everything in great detail. Our day was complete with a tour of the service department and a walk through with Barb in the new SUV. She helped us with the basic settings and got us ready for the drive home. We drove 130 miles to Muller's Woodfield Acura and the trip was worth every mile. It was such a great experience and a very special trip home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MULLER ACURA IS #1

By Leslie & Rich on 9/5/2019 at 11:14 PM.

Lance was pleasant (we went on Labor day afternoon) and he went over ecerything with us and he worked us a GREAT deal for my dream car!! Myles is an asset as well, you feel like your with people you have been around all the time!! They KNOW the TRUE meaning of customer service and very acommodating.. Thank you Lance & Myles for making my 1st new car purchase more enjoyable!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

simply thee best

By Bob on 9/5/2019 at 10:47 PM.

From introductions to the follow thru, Lance was the consumate professional. Thorough, Professional, the Guy You want to look for. You can tell he enjoys what he does.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

From Start to Finish- Perfect

By Noel on 9/3/2019 at 8:02 PM.

My husband and I worked with Rene (Finace Manager). From start to finish it was a super smooth, quick and painless transaction. No pressure sale and most of all we appreicated his honesty!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience.

By Why not zero on 9/2/2019 at 4:40 PM. Helped by Alens Klints.

Everyone over there are friendly. They didnt make me feel like uncomfortable. I choose this dealer because they were really nice. If in the future I want a Acura. I will definitely come back for that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!

By alexr18 on 8/24/2019 at 2:46 PM.

Lance was very patient throughout my car buying process! They were able to get the color I wanted to the dealership with no problem. Everything was quick and easy!

I would recommend this dealer.