Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase and incredible service.

By Trae Cody on 6/6/2017 at 4:25 PM.

We have purchased a number of vehicles from Mullinax over the years and each time I am reminded why we trade almost exclusively with them. David, Jeff, Cindy, and the whole staff make the purchase experience extremely simple. You can guarantee a fair price and simple transaction when purchasing a vehicle from Mullinax!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience!

By Lessielu on 6/4/2017 at 2:40 PM.

This was my first time buying a car and from the minute I got out of my car and David Ware greeted me I felt at ease. The entire staff was very welcoming and helpful. Never once did i feel pressured. Once I found the car I wanted, Lonnie Jones was very helpful in explaining price, payments and getting me approved. Now I am the proud new owner of a 2015 Ford Escape! Thank you to everyone at Mullinax Automotive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and smooth experience!

By Trena and Dale on 6/3/2017 at 1:43 PM.

This was by far the best car purchase experience we have ever had. We appreciate the wonderful service and will defintely be back! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By jagarrett on 6/1/2017 at 4:55 PM.

I love doing business here. All staff are great and go out of their way to help you! All individuals are friendly to do business with and I have never felt pushed or uncomfortable here. This is the 2nd vehicle that I have purchased here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Rebecca Hotard on 5/25/2017 at 5:50 PM.

I purchased my used car from David Ware and could not have had a better experience. I saw the van online and drove from Nashville to look at the vehicle. David met me in the parking lot, helped me explore the vehicle and went on a test drive with me. I was able to drive my van home that afternoon, thanks to David, Lonnie and Jeff. Great overall experience, I would highly recommended Mullinax Lincoln, it was well worth the drive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Cargal on 5/17/2017 at 4:41 AM.

The most recent visit to Mullinax Lincoln was for routine maintenance service on our 2015 Ford Edge. ( oil change, tire rotation, etc, etc) In less than 45 minutes I was back on the road! Cindy Castelow, owner of ML, took time out of her busy day to stop and chat for a few minutes.( I was just there for service on my car, not to buy a new one.) I dare say that doesn't happen very often at other dealerships. Thanks, Cindy! Jamie Blevins, the service department consultant, is always very courteous and helpful. He makes every effort to schedule appointments to fit my schedule. He takes time to explain the service work done to the vehicle and to answer my questions. Chris Johnson is always kind and helpful and very courteous when taking my calls....and my payment. My family and I have been customers of ML for several years. Whether we are shopping for an automobile or just there for routine service, we are always made to fell welcome and appreciated for bringing our business to Mullinax Lincoln. David Ware is the best car sales rep I have ever dealt with. No high pressure from David. He is always knowledgeable, kind, and helpful. Every ML member we have ever dealt with has been very knowledgeable, courteous, and helpful. We also like the fact that Mullinax Lincoln has been locally owned and operated in Cleveland for many years. Mullinax Lincoln is a first rate company, and an asset to Cleveland. Janet Walls

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great no pressure experience

By Haley Fletcher on 5/16/2017 at 7:57 PM.

We had a great experience at Mullinax Lincoln. We appreciated the no pressure approach, but found David Ware, our sales person, to be very knowledgeable, responsive, and a pleasure to work with. Our experience with Jeff and Lonnie was also top notch. We also appreciated Cindy taking the time out of her busy day to speak to us each time we were in the dealership. We would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found the mystery noise

By Jim Higgins on 5/16/2017 at 1:36 AM.

I bought my wife a 2016 Ford Edge. We love the car, but from day one it made a loud wind noise. We took the car back to the local Ford dealer where purchased and they told us that all of these models made that noise and there was nothing they could do about it. Even kept it for a whole day, acknowledged there was an issue and couldn't figure out what it was. Someone suggested that since it was a Ford, to take it to the local Lincoln Mercury dealer in town as they worked on Fords and could do the warranty work if necessary. We made an appointment with Mullinax, which is right across the street from my office. They not only diagnosed the problem in an hour, but called me to test ride in it to confirm they had fixed it. They ordered a part on recall from Ford and told me they would keep the work ticket open for when it came in. They were not only extremely courteous and friendly, but the techs are knowledgeable and they didn't even charge me for a minor repair - removing a fiberboard shield that was making the noise and covered the transmission pan. Will definitely be bringing this vehicle to them for service for the balance of its life with us!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service all around, Mullinax is A+++

By JamesMorris1971 on 5/1/2017 at 4:57 PM.

David is an excellent salesman, answered all our questions and no pressure to buy and quite knowledgeable about the Navigator. The dealership also brought our new Navigator to my house because I had a rental car and my wife was not able to drive because of an injury. I recommend Mullinax with the upmost praise. If you are looking to buy you won't go wrong with This Dealership. Thank you all involved with my purchase again. You have earned a new lifetime customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By KTS on 5/1/2017 at 4:50 PM.

Always a pleasant experience at Mullinax Lincoln. The service is top notch and I am always greeted with a smiling face. All aspects of my service experience were very professional and pleasant. Mullinax goes out of their way to make it as easy as possible. Jamie Blevins is always wonderful to work with, he takes great care of me. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Selecting and buying process

By debbie on 4/30/2017 at 9:14 PM.

We were searching for the best vehicle, price and most of all safety features on a medium sized SUV. We found the perfect car here with a lot of help from Mr. Ware. It was an all around great process and we appreciated his direction and expertise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Exceptional Service - First Class"

By Carl*47 on 4/28/2017 at 11:54 PM.

We have a long history with the Mullinax Lincoln dealer. Every automobile we have purchased has been exceptional and gave us long life. We recently purchased the Lincoln MKX and love it. We had an issue with the shifting linkage on the transmission. They ordered the part and gave us a call sitting up an appointment. Our vehicle was repaired today and we could never ask for better service. The staff and technicians are always so friendly and helpful. The repair was quick and we were soon on our way. Thank you Mullinax for treating us like royalty and doing a great job! Carl & Gloria Malone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class Service

By lpgass on 4/28/2017 at 9:05 PM.

Great Service Department. I had a problem with my Town Car and Jamie kept me informed throughout the repair. The car is doing great and is running as if it was new. I appreciate them keeping me informed about the repair. The car was clean when I went to pick it up. Thank you. Larry Gass

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and excellent personnel.

By tjfromAF on 4/14/2017 at 3:03 PM.

Excellent employees and service work is always performed as if it were their vehicle. I always feel welcome and feel that they appreciate my business. Excellent in all aspects.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people

By gilbertpurtee on 4/13/2017 at 10:13 PM. Helped by Rick Davis 5 stars and two enthusiastic thumbs-up.

From the first time a stepped on the car lot, I felt at home. Pressure free browsing of the inventory and educated responses to my questions and concerns made my decisions easy. I'm very happy with my car I purchased and the awesome service by all. Gilbert Purtee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By Carguy.avery1230. on 4/13/2017 at 2:49 PM.

We have been a customer of Mullinax Lincoln since 1984. They have done all of our service on the vehicle purchased there. The staff has always been friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We feel like family!

By Jess Fox on 4/8/2017 at 1:13 AM.

We had such a great experience buying our car! The sales, finance, management, service and even the owner treated us like family and made us feel like they had known us for years! We feel like we got honest and reliable sales and service from the entire team! We will do business with Lincoln Mullinex again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Small dealership,great people

By John on 4/7/2017 at 10:16 PM.

I contacted the dealership over the internet,Brian Gillenwater quickly got in touch with me about the truck I was interested in, We were able to come to a deal that worked for me over the phone and I didn't have to stay at the dealership all day haggling. I was driving off the lot in my new truck in less than a hour. Everyone was so nice and I will let everyone know what a great experience I had at this small,down home dearship that didn't treat me like just another number.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have always received the best service.

By Drt1564 on 4/6/2017 at 11:30 PM.

Jamie always gets me an appointment when I would like to get in. I really like Jamie he is always friendly on phone and in person. Mullinax is a very clean dealership and they go above and beyond for their customers. Thanks to Jamie and mullinax, this is one satisfied customer!!!!!😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Changed My Opinion on Dealer Service

By Rob on 4/6/2017 at 4:42 PM.

I've been using Mullinax Lincoln since we purchased our first used Lincoln more than fifteen years ago. The service department is thorough and punctual when servicing our Town Car and contrary to my previous beliefs concerning dealer service, are very price competitive. We have now owned 3 different Town Cars and all have been serviced by Mullinax. Jamie Blevins has been a pleasure to work with as he has always been very friendly and very informative when anything out of the ordinary needed to be done. Thanks Mullinax for all you do.

I would recommend this dealer.