Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Professionalism

By Trucklady on 6/2/2018 at 7:26 PM. Helped by Randall Slade and spoke with Jerry with the pink shirt. Very wise ad friendly..

I’m here today and salesmen Randall Slade has great knowledge and professionalism. Will purchase my next vehicle with him. Truck is my preference. Yes

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Quality of Work

Service Overbooking

By luckylips on 6/1/2018 at 10:39 PM. Helped by Service writers.

It took 2 1/2 hours to get a Chevy paid oil change. This is one hour more than their normal wait time which is 1 1/2 hours. Both are completely unacceptable especially when you consider that Jiffy Lube does the exact same service in 20 minutes. GM should drop the two free oil changes in favor of lowering the car price or they should give buyers and leasees a prepaid card good at any of the many oil change companies. Open Road sucks in this department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick Elkashab

By Shuaib on 5/25/2018 at 8:54 PM. Helped by Nick elkashab.

Nick is a great sales consultant. He has a calm attitude that makes every situation less dramatic than it is needed. Very professional very helpful and patient. Will get the job done!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Easy Peasy

By luckylips on 5/28/2018 at 1:18 PM. Helped by Nick Elkashab.

This is my 8th Chevy in ten years from this dealership and the preceeding one. Most of the credit goes to Nick Elkashab who makes leasing as easy as possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good Service

By renniep9 on 2/16/2018 at 3:32 PM. Helped by Craig.

The service was good and the staff were friendly and helpful. However it took 3 1/2 hours for an oil change and to have a few things checks.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
3   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was very satisfactory

By Silverado on 2/1/2018 at 10:39 PM. Helped by Cathy Ramos.

They did good service. People there are nice. Quality of work was good did a great car wash after service. But we miss Bino Fonseca.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

"Top Notch Customer Service"

By RitaE on 2/1/2018 at 12:41 AM. Helped by Randall, Igor, Receptionist.

I visited the dealership on a Saturday, which was very busy. I had to wait a while, but even the wait was worth it. The atmosphere was very relaxing. My Sales Advisor was Randall Slade who is a subject matter expert in his field. He was able to answer all of my questions about the car I purchased and went above and beyond to make the deal happen. Igor Vovchik worked with me on the business part of the deal and was extremely efficient--it went smoothly. I don't remember the name of the Receptionist the evening of Jan 22, but she was very personable and handled the front desk in such a professional manner. Thank you all. Rita

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Sal is the best !

By Loy on 1/30/2018 at 3:40 AM. Helped by Sal.

My husband and I went to this dealership late on a Saturday evening. We were both tired, having just came from another dealership that drained our energy. When we came in , Sal asked us right away if we needed help. From that time on, we knew we were in good hands. We made a deal and bought our vehicle right there after endless internet search and research for weeks. Sal was a gentleman. He was polite and endured my endless questions. I would recommend this dealership and would have totally given it a 5-star except for one negative drawback,the "manager" . He did not impress me with his careless demeanor and rough edges. I don't know his name. For a manager, he did not seem to know about the details of the product, to my dismay. Sal is the reason I still would recommend Open Road Chevrolet. Ask for him if you should go.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Lcama on 1/7/2018 at 2:29 PM. Helped by Fred.

My salesman Fred and his manager were gentleman. I would refer a friend or family member to this dealership. For once, I didn’t feel like I was being attacked by a flock of wolves.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Easy going and professional

By Cheese head77 on 1/7/2018 at 9:33 PM. Helped by Fred, Pablo, Louis.

It was straight to the point not to much hustle and bustle, good vibe. I had a great experience and I would do business with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By TRAV25SE on 12/28/2017 at 8:03 PM. Helped by Cathy.

I brought my car in because the check engine light was on and my remote start would not work. The work was completed quickly and I was able to pick up my car the next day. Cathy was very friendly, kind and courteous.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid like the plague

By Secret Shopper on 12/19/2017 at 9:28 PM. Helped by Does it matter? He’s just going to be replaced by a different predator next week..

There is a reason that eveyone refers to this store and the ones in the area along Rt. 22 as “Under Indictment Motors” - because despite the repeated legal clashes the stores in this area have for various consumer fraud actions, they persist in doing it. Despite my best judgement I went there to look at a car recently. Despite multiple attempts to reach them via email, and at least one phone call that I’m still waiting for them to return (I’m not holding my breath), I went anyway because they had the vehicle I wanted in stock. Allegedly. Of course, when I arrived the vehicle “had just been swapped out an hour earlier” and then they tried their damndest to upsell me. xxxxxxxx. I came in on your loss leader, but I’m not sticking around for more lies. When I made it clear that if they didn’t have what I was looking for I was not leaving them my contact information so that they could bother me endlessly and more importantly, resell it to who knows who, I left, only to be chased into the parking lot by the smary kid they call sales manager. This is a scummy, underhanded dealer. They are a predator. Buy elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By sandra on 12/13/2017 at 9:28 PM. Helped by dont remember.

I rated a 5 because I've always had good experience there.So far no issues.I would recommend it to people. Would buy another car there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient.

By johndimatteo on 12/11/2017 at 12:15 AM. Helped by Cathy Ramos.

The service agent greeted me with a pleasant smile. She listened to my service requests and documented them. The next thing I know my car was ready.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Oil Change

By Ministert63 on 12/2/2017 at 7:37 PM. Helped by Don't know.

Very customer friendly and punctual. Making an appointment really made a difference and they provide a very nice selection of breakfast goodies while you wait. Great Service

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Elmo did a great job!

By jprupper21 on 11/30/2017 at 8:51 PM. Helped by Elmo.

It was a pleasant experience. I felt that my vehicle was completed checked and is now safe for the winter months. Elmo was excellent and very friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

professional service

By Michael M. on 11/10/2017 at 10:10 PM. Helped by Bino Fonseca.

This dealership continues to provide excellent service for my ten year old Saturn Aura. They've managed to keep my vehicle properly maintained and free of roadside breakdowns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

new car purchase

By la7gold on 11/7/2017 at 4:43 PM. Helped by randall in sales.

Randall was very knowledgeable about features on the car I was looking for, easy to work with on a purchase with no pressure, Randall called to follow up to see if I decided on a certain model, and to let him know when I decide

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ready when promusef

By awel475 on 11/8/2017 at 7:54 PM. Helped by Don't remember.

Left my car night before appointment, car was ready by 10a.m. sk I was able to pick up car and get on with my day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, informational, efficient

By Holly Kisner on 11/3/2017 at 5:19 PM. Helped by Bino.

From start to finish, everyone very professional and personable. Bino was great explaining what should or could be done. Appreciate the time and effort put in to explain to me.

I would recommend this dealer.