Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
3.9  
Overall Experience
3.9  
Price
4.3  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME Customer Service & Dealership Overall!!!

By C.Blake on 9/11/2017 at 4:34 PM. Helped by Raphael Medy.

I purchased my BMW from Open Road Subaru in May 2017. Raphael Medy, the sales representative, was assertive, reliable, friendly, and very caring in meeting my financial and personal needs. Raphael demonstrated outstanding customer service and made me feel comfortable in making a large purchase. I will definitely come back to Open Road Subaru for all future purchases.. Regards, C. Blake

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellence in service

By mr.Singer on 8/12/2017 at 8:02 PM. Helped by Mike Relnosoo and Jose Cepedes.

I worked with my salmon Mike Reynoso and the sales Manger Jose Cepeda,They worked very hard to insure that I got the best lease price on the new car. They work hard to ensure that I understood the various models that the dealer offered. They made me feel comfortable and I would recommend this dealership to others. Even though the choice of vehicles in stock they when to other dealers to get me that car.. Excellent service

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

My worst leasing experience

By Juggler77 on 5/23/2017 at 11:02 PM. Helped by Greg.

This was the worst experience I have ever had leasing a car. I sat down with the salesman and discussed everything about the car I was getting and we agreed upon a monthly price for a zero-money-down lease. He had a car in stock and I signed an internal document agreeing to the price and he told me because it was late I could come back the next day to sign all the papers and he would have the car prepped for delivery. I left the dealership thinking I had just leased a new car. When I returned the next day, he took me into Greg, their finance manager. The lease agreement he handed me had a price which was $50 a month more than I had agreed to the day before. He started telling me that the car had extra options which increased the price. The salesman knew exactly which car he was selling me the day before and was aware of any options the car had. He claimed that he would be losing money if he leased it to me at the price I had agreed to with the salesman (when have you heard that before?). At this point, the conversation went downhill and I saw no point in continuing with this dealer. As I was leaving he said that no dealer could sell me that car at the price I wanted. I still needed a car so I looked up another dealer in the area and I found Richard Lucas Subaru. I went from the dealer from xxxx to one of the nicest experiences of leasing a car. Not only did they lease me the same car for my original price but they made the experience pleasurable. I will tell you about it in a review of their dealership. As far as Open Road Subaru, I would recommend gong to any other Subaru dealer other than this one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Forth of July

By CorbinC on 7/25/2017 at 1:41 AM. Helped by Paul, Andrew.

I can't say enough great things about this dealership. From the minute I requested a lease price for a 2017 Forester, I have been blown away. I was looking online for a car on the 4th of July while my sister was visiting us. She has a Subaru and suggested I take a look. While we were waiting for the fireworks to begin, I send a request to their website. I didn't expect an answer until the morning, but the General Manager (Paul) sent me a email RIGHT AWAY! I went to the dealership the next evening to take a test drive. I missed meeting the General Manager, but my salesman (Andrew) told me that he was answering emails while watching the fireworks with his family. Now that's what I'm talking about! Everyone was just great. The lease price was fair and I felt like I made a bunch of new friends. I will definitely send my sister here for her next Forester.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

terrible customer service

By Disappointed on 7/8/2017 at 11:58 AM. Helped by Eric and sales person (name unknown).

Made an appointment to go see a used Subaru. Via email Eric confirmed the appointment for 5:30 to 6:30. Drove out to look at the car and intended to purchase it but upon arrival when we walked in and asked for Eric were told he left a little while ago but he could help us. To,d him which car we came to see he said he would go get the keys, came back three minutes later and said that the manager took the car to a regional meeting. So either Eric didn't check that at 11 the same day when we were emailing or the manager left for a Friday late day regional meeting somewhere. I don't think either happened and am doubtful that the car was there for that price to begin with. No apology for wasting our time, no offer of something else that might work. They lived up to what I expected from a highway dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outback

By JennaK89 on 6/21/2017 at 3:14 AM. Helped by Michael.

I was a Multi Subaru customer for years. In fact, I sent many family members and friends there to get their cars. I really liked this dealership for buying and servicing. When it be came an Open Road dealership I wasn't sure if I would still like it even though we have liked other Open Road dealerships. When it was time to turn in my lease, I went back to ask about a new lease and to see any changes for myself. I had no reason to be apprehensive! The new management is doing a fantastic job. Maybe even better than the previous owners. Everyone is EXTREMELY friendly and made me feel like I had been doing business with them for years. Michael made leasing my new Outback so easy and painless. I came last Friday night and he helped me pick the perfect color. It was late and I had to get home so I left a deposit, because it was Father's Day weekend and they only had two in the color I liked, and made plans to come back on Monday to complete all of the paperwork. Michael communicated with me over the weekend by email. We exchanged lots of information and got everything ready. When I got there on Monday after work, my Outback was parked out front with my name on a welcome sign in the window. That made me feel great. The paperwork went quick and smooth. One of the managers even stopped by to make sure everything was OK. I was really impressed by the whole thing. Great great great! I have no hestitation continuing to send family and friends to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Management & Great Service

By yoko48 on 6/2/2017 at 12:34 PM. Helped by John, Jesus, and John.

I was hesitant at first to drive all the way up to Union for my new Outback, but a co-worker's husband took over as the new GM in May and I have heard nothing but great things from other colleagues who bought a couple of cars from the last month. I actually went up on a day the new GM wasn't working and I still got great service and a great deal! I will definitely be back to Open Road Subaru for our next car. I'm also sending my sister up to the dealership in a few weeks for her new Outback! Thank you Paul, Jesus and John!

I would recommend this dealer.