Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Pressure Sales

By Newy on 4/9/2019 at 9:52 PM.

Sales and service were amazingly patient and answered all my questions. Clean and we'll maintained Veteran owned business. As soon as I see a certified vehicle I would buy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent staff

By BillKloempken on 2/1/2018 at 10:16 PM.

Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of me! They were fast and took great care to make sure I was updated at through out the process! My vehicle was just in for a quick recall. Julie gave me a brand new Tundra to drive and had me in the truck and on with my day in 15 minutes. With in 45 minutes, Josh, called to make some maintenance recommendations. He wasn’t pushy at all. I picked what I wanted done and within a couple hours my Sienna was complete and ready to be pick up. The pick up and check out process with Kevin was totally painless. Terrific staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By Mike Billington on 1/31/2018 at 7:02 PM. Helped by Marc Vivian.

Very accomodating and looks out for my interests; service was completed as promised and quality of work was very good. Great experience overall, and I would return for further service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By NormannC on 1/30/2018 at 4:19 AM.

Chris Anderson and Erica Price were wonderful to work with and made leasing my new painless. I would highly recommend either of them to any of my friends and family. The are truly assets to the Munganast dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The way it should be .........

By jakes on 12/30/2017 at 7:32 PM. Helped by Paul Jaco.

Taking your vehicle in for service here at Mungenast Alton Toyota will change the way most of us used to feel about leaving our vehicles with the average mechanic. After purchasing my first Scion here, It didn't take me long to realize just how much my confidence level towards "service" had increased. I soon learned that when I left my vehicle with these service personnel, that "old feeling" was gone! So much so that the following year we purchased an additional new Scion. I usually try to do business with Josh Kassler when he's available. He has always done a super job in helping us - evidence to me that his past job experience with the dealership is a key factor in raising customer confidence. These past few years have shown that the Service Dept. at Mungenast Alton Toyota is indeed a "family" in their own ..... made up of friendly, personable, dedicated and knowledgeable employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and excellent service and friendly staff

By Billy on 12/20/2017 at 5:20 PM. Helped by Mark and Julie rental cars.

Mark in service finished my car early so we could leave for our trip. He kept us up to date. Julie was over the top. She couldn’t do enough for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance trip

By Chris on 12/8/2017 at 3:22 PM.

Brought my 2009 Matrix in for oil change, alignment, airbag recall, some small service items. Was given 5 star treatment by everyone I came in contact with. Because the airbag recall took a long time, the dealership provided a loaner vehicle so there was absolutely no waiting involved. The service adviser, Mike Young, kept me informed as to the status of the vehicle. Will continue to use this dealership for all future service. We are looking to purchase another Toyota in a year and will definitely be heading up to Alton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a different vechile

By Happy Camper on 11/13/2017 at 4:32 PM.

I have done business with this dealership and always with Gordon Carver, he is tops with us. Great Company and salesman always polite, business like. Thank You for the pleasure doing business with you and Gordon HE IS TOPS!! Jerry Heavner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Toyota Dealership

By MarkF on 10/22/2017 at 3:52 PM.

I have been buying cars from Mungenast going back to 1983. Everyone there is friendly and makes me feel welcome. No one touches my cars but my Toyota dealership. I have them serviced by the book and they never break down. Mike recognizes my voice on the phone and schedules my service needs around my schedule. He makes sure any discounts available are applied even if I am not aware one is available. I am a happy customer.

I would recommend this dealer.

Overall Rating

4.4  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Wait time

By Kathleen4422 on 10/22/2017 at 4:33 AM.

Very good but too long wait for oil change service. Took 1 he 44 min. People were great and comfortable accommodations. The wait time is my only complaint.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car buy

By lucy on 8/26/2017 at 6:16 PM.

Alex and Evan were both great to work with. Test drove with Alex, he explained all the details of the car to us. We looked at other car lots and their salesman didn't explain anything about the cars. Your salesmen continued to work for us to get a good deal. This is our third car to purchase from your dealership. We will continue to recommend your dealership to our family and friends. On a final note we would like to thank Alex.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Never again.

By kmeraditheyers on 6/14/2017 at 4:34 PM.

Terrible customer service from Mungenast. When we went to buy our Prius C, had an interesting experience at the dealership itself...and then, when we found issues a couple of weeks later, the dealership was INCREDIBLY unhelpful and unresponsive. The salesperson that we were working with the whole time wasn't even there when we cane for our appointment to look at the car, and the person filling in was clearly unaware of our situation. He sat us down to do the paperwork before we had even seen or test-drove the car, and then we were told that the price was no longer negotiable because the salesperson we originally were talking to was not there, and the sales manager had already gone home. This issue, in itself, isn't enough to warrant a one-star review, but the actual problems with the car certainly are. A couple of issues with our car: *We were not told that it came with only 1 key fob until AFTER we signed all of the paperwork. It costs upwards of $300 to get a 2nd key programmed by the dealership. *Several components (plugs of some sort) were improperly installed (upside down), leading to heavy, heavy flooding in the interior of the car. After emailing, leaving voicemails, and sending pictures, this issue has STILL not been resolved. I'm talking an INCH of standing water on our carpets, and we now fear that there is mold underneath because of the improperly installed plugs. To fix this, the carpet needs to be ripped out, the plugs reinstalled, and the carpets replaced. An expensive fix, in other words. *The front door on the driver's side doesn't lock. AT ALL. Mungenast is happy to send us monthly reminders to schedule this $555.49 fix--something that we absolutely should have been informed about before we purchased the car. BUT, like I mentioned, we were rushed through the selling process and this forced us to not be able to properly look at the car. This is a TOYOTA car, from a TOYOTA dealership. There is no excuse for rushing us through a sale, with a non-negotiable price, only to be told/find out of these errors afterwards. Furthermore, after not receiving ANY communication in response to our repeated voicemails and emails, we will not be going back to or recommending Mungenast anytime soon.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Aweful. Rude. Cocky.

By Toyotaaltonsucks on 5/16/2017 at 8:33 PM. Helped by Manager at the time didn't care enough to give his name.

It was a terrible experience we drove an hour to come by a car from Jared he had already had somebody working a deal on the vehicle when we showed up earlier than our appointment was set we have to speak with the manager the manager was just as rude as Jared with his arrogance in the fact that what were they supposed to do not sell the car to somebody else I will never purchase car from them or refer anybody to purchase car from them ever

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mungenast Stealership SCAM - Unethical Service Department

By Mungenast Stealership on 3/8/2017 at 2:34 AM.

I took my vehicle in for an important Toyota safety recall for the passenger airbag. the recall notice was sent to my home from corporate Toyota. I scheduled the appointment and took my vehicle last week to Dave Mungenast Stealership in Alton Illinois. . Following the important safety recall repair I received a "complimentary" Toyota mechanical check. The estimated amount of their highly recommended repairs was in excess of $800. Here's what they said was wrong (listed as a number) and here are the facts (listed a "Fact" and followed by an alpha (letter). 1. Mungenast Stealership: Oil is "highly discolored and appeared to not have been changed for 24Kmiles. A. FACT: I changed my oil using Synthetic oil 2 weeks ago and the oil had less than 300 miles use. 2. Mungenast Stealership: Front Brake pads were "dangerously low" and were "2-3 millimeters thick" (.078-.118). B. FACT: Brakes pads were changed by me 2 months ago and just to be sure I checked my brake pads after returning from this stealership and they checked 9mm (.335 of an inch). 3. Mungenast Stealership: Tires have "dangerously low tread and are below the tire wear tread bars (FYI - the tire tread wear are molded into the tire so one can ascertain when the tire tread is at a level indicating a need to replace the tire). C. FACT, the tires have tread remaining in excess of 3/16" or .1875/4.672 MM. The replacement recommendation is 1/16" or 1.5875MM. D. Mungenast Stealership: Front tires are wearing uneven and an alignment is required if new tires are to be installed. Bottom Line, Mungenast Stealership didn't know they were dealing with a retired mechanic with 34 years of experience. I strongly advise against anyone taking their vehicle to Mungenast Stealership unless they have intimate knowledge of their vehicle because these slimeball unethical thieves cannot be trusted. find another Toyota dealership for recall repairs even if you have to drive farther away to avoid being lied to. I might video record and document a vehicle's stats prior to taking it in for a shakedown and submitting my research to the BBB and the local new media. AVOID AT ALL COSTS. Anyone rating this stealership as "good" for service is either clueless about mechanical issues, has money to burn, or is an associate of this stealership, or all of the above. I did get a nice free car wash though :)

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Waste of time

By KB26 on 3/4/2017 at 7:39 PM. Helped by Oli.

My husband called this location today and spoke with a salesman named AJ about a particular vehicle we were interested in. We would be driving a pretty good distance and don't have time to waste because we have to make a purchase today. He specifically asked AJ if a certain payment range would be a possibility. He was reluctant to say yes or no, because as we all know it's based on our credit and down payment to a certain extent, however, we knew that the price would have to come down just a bit for us to land in that range. AJ told us to come on in after my husband thoroughly set the expectations and asked if there was wiggle room in the price, in which we were told there was. An hour later we are in the dealership and crunching numbers. We were having a conversation with AJ and I had mentioned that if they come down a bit and we put a little more down, that the payment would work. The sales manager, Oli, interrupterd our conversation (nice guy) and basically told us that there is absolutely no wiggle room and that he will wholesale the vehicle before he drops the price any. Funny thing is, AJ said there is less than $1000 that they could come off just minutes before the sales manager said zero. Which is accurate? This would have been nice to know before we wasted 2 hours seeing a vehicle that didn't make financial sense. AJ could have easily told us this from the get-go, but instead he figured if he could get us in, he could sell a car. Very misleading and a waste of time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Rent a Car

By Jenny H family on 11/11/2016 at 6:00 PM.

Julie runs the rental department at Alton Toyota. She treated me like family. She always takes care of me. My rental car is clean and pulled up for me when I arrive. And she has the best prices around and lots of cars to choose from. I like the fact that the rental department has clean smoke free new cars to rent. She runs her department professional. LOVE LOVE LOVE.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Love Toyota, Love this Dealership

By Love Toyota on 10/24/2015 at 4:22 AM.

This is my first review I've ever written on anything on the entire Internet. I've been to a lot of Toyota dealerships (I drive further to come to this location) and this one is my favorite as far as the customer service aspect. I consistently receive great and fast service. I feel so spoiled and Josh never gets impatient with my 101 questions; even if it is about a simple oil change. He guides me thru everything and works as someone of genuine integrity. Nothing against anyone else, But Josh was the first service rep I've dealt with and he's the one I trust 10+ visits later. Thanks Josh!! Also thank you to the one mechanic (can't remember his name) who mainly works on my truck. He does great work, a humble guy, and knows his stuff! This particular dealership is not greedy and really seems to genuinely care about the customers satisfaction and safety. Thank you!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

They made it right in the end.

By MrE on 8/29/2015 at 8:20 PM.

I brought my 08 Rav4 in for service because it was making a squealing sound. I figured it was probably a bad belt and/or pulley, which is what they found. A couple days later they called saying the vehicle was ready so I road my bicycle 16 miles to pick it up. After I payed I hopped in the car, noticing they washed it inside and out. I turned the engine over and it was still making the sounds. So I pulled right back into the service garage and said "this sure sound fixed to m." I probably wasn't as polite as I could have been. None the less Mike Young leapt into action, he offered a free loaner car, and promised he would try to get it looked at the next day and give me a call. (if it wasn't 5 minutes before they closed I am sure he would have had it in that very day). The service team found that in addition to the belt and pulleys needing to be replaced that the alternator was also chirping. The took care of the issue and didn't charge me a penny more. I have worked in the service industry for 15 years and know how tricky and illusive problems can be, but in the end it comes down to the customer service and these guys did a great job. In the end they fixed the problem and took good care me. Thanks Mungenast Toyota, especially Mike Young

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service!!!!

By CarlaS on 8/21/2015 at 3:53 PM. Helped by I can't remember their names.

In addition to my regular service, they went out of their way to save me money on a new tire. I was so impressed by their honesty

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience!

By jkkris15687 on 5/18/2015 at 2:32 AM.

Our salesman Matt Bauman was very polite, professional and respectful. He was not pushy and let us take our time. He answered all our questions and was very knowledgeable. He made the whole process painless and even fun. We feel we got a fair price and and great car. We also had made an appointment for service the following Saturday. We were just as impressed with service advisor Stefanie Ward. She was polite, courteous and very helpful. Our vehicle was finished when promised. We will definitely shop at Mungenast Toyota again for any future vehicles and will tell our friends and family of our wonderful experience as well.

I would recommend this dealer.