Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.7  
Friendliness
3.3  
Overall Experience
2.3  
Price
2.7  
Quality of Work
2.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two Vehicles In And Murray Still Impresses

By Christopher Guenther on 8/30/2017 at 6:10 PM. Helped by Mike, Chris.

We've purchased two vehicles at Murray Chevrolet in Winnipeg. Both times we've used Mike in Sales and have only incredible experiences. Mike works hard to make sure you get a deal that works for you, he always acts as an ambassador for his clients. The service crew is equally amazing, always attentive to what the issue is and how best they can rectify it for you. We've referred Murray to several people and will continue to do so, as well as purchase all our vehicles in the future from Mike and Murray Chevrolet. Thanks for being a beacon of what a great experience at a car dealership should be!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

ignoraqnt service nmanager and representative

By glen rosnow on 11/18/2016 at 8:55 PM. Helped by some mechanics as they call themselves work that was supposed to be done earler.

got thrown out of murray chev because they tried to charge me for diagnostics which when i taled to gm of canada told me they pay for dianostics got thon out of service area great personal service murray you stink from all your lies

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

High pressure sales tactics at its worst

By prowler95 on 4/10/2016 at 4:15 PM. Helped by Not sure.

Went to the dealership because they had a used car on AutoTrader.ca that I was interested in. Upon arriving at the dealership I immediately noticed the vehicle so I walking over to it to have a look. Sticker price was $10,500 plus fees and taxes. This was $2,000 more than I had to spend but I decided to go into the dealership anyway. I was met by the Sales rep and I told him what I was looking for and my price. He went to his inventory list to check on vehicle and noted the sticker price had dropped to $8,450 plus fees and taxes. I stated that my budget was no more than $8,500 all-in. He told me he would do what he could and in the meantime set me up for a test drive. Went on test drive, parked vehicle and went back into dealership. Sales rep was busy so I did some personal business. When I was finished the sales rep immediately walked over to me and said, "this isn't a high pressure sales tactic but if you don't buy this vehicle right now we're sending it to the auction because it's been on the lot too long". I asked if they would move on the final price and he said no it's been discounted as much as they are willing to go. I said thank you and walked out of the dealership and ending up buying a slightly older vehicle that day from Winnipeg Kia for the all-in price I wanted.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Liam Li is a great salesman

By oxsana94 on 4/27/2015 at 9:06 PM. Helped by Liam Li.

I had great experience working with Liam , he was extremely helpful in providing what was needed and followed up with any issues I had after the purchase. He took his time to work with me to get me exactly what I needed, and helped me understand all the electronics in the chevrolet trax he also helped me set up the phone, etc. he did an excellent job, and was very friendly. Buying a car has never been that easy as this was my first car, Liam is very knowledgeable, and I will definitely advise all my friends and family to look for your dealership and for Liam on their next purchase

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership experience

By chevygirl on 3/20/2015 at 5:09 AM. Helped by Not Sure.

When a recall was announced for my vehicle I called Murray to put my name on the list for replacement parts. They told me it would be 6 weeks. While I waited for the part I booked a service appointment, but when I showed up they wanted to test drive the car first. I had to wait THREE HOURS for somebody to do this AND I HAD AN APPOINTMENT! After the test drive my maintenance issue was not resolved and there was no apology for the wait. Several weeks later when I called to find out about the recall parts the girl was very rude and said my name wasn't on the list! I then called a different dealership where I was able to get the part installed THE NEXT DAY and the customer service was outstanding! Now Murray will not stop hassling me with phone calls and letters. I've learned my lesson and will NEVER go to Murray again. AVOID, AVOID, AVOID!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

EXPERIENCED WORST CUSTOMER SERVICE

By kamal preet on 10/6/2014 at 5:53 PM. Helped by Service Centre.

Took my car at Murray Chevy for the first Service. they made the delivery late by half hour and then make me wait for another half hour saying that they gonna wash my car. And finally after half hour gave my car back giving the excuse that they are busy so can't wash the car now. First time late on work because of these guys. WORST CUSTOMER SERVICE EVER RECEIVED.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genuine customer service

By janet.carriere.5 on 8/3/2014 at 4:25 PM. Helped by Dennis Mitchell.

All staff, service consultant, payment desk and shuttle coordinator & driver, were efficient and attentive to customers. I especially appreciated the prompt call from the service consultant when a leak was noticed during routine maintenance. The leak was covered by warranty and Murray was able to fix it same day! When I purchased my car last year, I hoped the service dept. would be reliable and help me care for my car. This was my third service visit for maintenance and each time, the staff listen attentively and answer my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt like I was at home.

By jcmayman on 7/30/2014 at 1:20 PM. Helped by Mike Richardson, Richard Eccleston.

Everyone that I met was very friendly, and helpful, I didn't feel pressured to buy. But I did feel that if I bought a vehicle I was joining a team that would care for me, and my car like I was part of a family. Wonderful experience, I love my new Equinox.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mrs S Holovaci

By S holovaci on 6/4/2014 at 4:28 AM. Helped by John & Jim.

Great sales personal they bend over backwards to make your purchase as easy as possible have bought six new vehicles from them over the years wouldn't go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Fergust on 6/1/2014 at 2:58 PM. Helped by Dennis Mitchell.

The service people were great and genuinely tried to assist me to fix my vehicle in the most cost effective manner possible. I was able to drop my vehicle off while out of town and pick it up when I returned. I had hit a pothole and bent the rim and they had the right contacts to have it repaired good as new.

I would recommend this dealer.