Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.4  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Battery

By Whatever you like on 7/3/2018 at 12:43 AM. Helped by Unsure.

Although department Was fully booked they found time for us. Car didn’t start in AM, very inconvenient and not expected! Found that the call centre got us was in ft lauderdale- weird they got the call for. Canada towtruck -

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied Customer

By Celticgrl on 7/1/2018 at 4:22 PM. Helped by Dave.

I was worried to take my car into the dealership due to the issues I was having with my 2015 Chevy Cruze and nervous about the potential cost. When I called the service department they were very helpful and booked me in on their next available date. I found out fairly quickly what was wrong and that all repairs were covered by my warranty. What a relief!! The shuttle service was quick and got me to work on time. All-in-all this was 5 star service and I won’t hesitate next time to call Murray GM. Thank you for restoring my faith in a dealership.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

no negatives and car washed!

By 9999999999 on 6/22/2018 at 7:05 PM. Helped by sorry forgot but his dad also owned same model buick as us......

service rep knowledgeable and had dealings with him before and we like the car being washed after the service ..... car operates nicely and will keep coming back

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Good friendly people

By LesVanStaalduinen on 6/21/2018 at 9:57 PM. Helped by Rashal Chawla.

If the new salesman in the automotive industry were all like Rushal Chawla, who was my salesman, then salesman in general in the future will be more highly respected than what a typical salesman of the past was thought of by the average customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Leaking Tire

By Old Buzzard on 6/18/2018 at 11:57 PM. Helped by Mike La Marche.

I first took it to a tire shop, they could not find a leak . They replaced the valve stem,but it was still leaking. I then took it to Murray GM during its regular maintenance and ask them to check the tire because it was still leaking. They said it was a slow leak from the valve stem and replaced it. In about three weeks my warning light came on saying fill the tire as there was not enough air in it. I took it back to Murray GM.on my next maintenance service. My service consultant was Mike LaMarche who listened patiently to my story and said he would get it fixed. They found it was leaking from the bead, and resealed the bead and found it was no longer leaking. It has only been three days but so far so good, it seems to be holding air and there are no warning lights on. Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most Knowledgeable freidly and courteous staff.

By Jrkondus on 6/17/2018 at 4:28 PM. Helped by Dave in service.

I will never go anywhere else. Always going the extra mile. Having a busy schedule it is important that all my service happens quickly. I have never been disappointed. Keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great place for service

By Jacob m on 6/14/2018 at 6:06 PM. Helped by Ryan.

Ryan in the service centre went above and beyond to accommodate my busy schedule. He kept me in the loop as to what was going on with my vehicle.i would recommend this service centre to anybody. They are totally honest and trustworthy. Thank you Ryan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Prompt and courteous

By Vance Eden on 6/14/2018 at 3:56 PM. Helped by Mandy Martel.

Service center accidently damaged my vehicle during an earlier visit, but repaired the damage very expeditiously. Things happen and I remain a very satisfied customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came in with a DEF issue

By Wickford on 6/13/2018 at 2:10 PM. Helped by Jimmy Nguyen and Dave Elford.

Came in to the dealership and was taken care of right away. Jimmy Nguyen and Dave Elford took care of us right away. This was our first experience with the dealership and we are very impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Jacquelyn KraKru on 5/30/2018 at 6:26 AM. Helped by Mike LaMarche.

Mike LaMarche went above and beyond with helping me with my car...he got to the bottom of the problem! My car has been operating great this week! Thank you so much, Jacquelyn Krueger

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

All my needs covered in one location

By Mebsde on 6/7/2018 at 3:04 PM. Helped by Ryan.

Took my vehicle in for an oil change, they also did the warranty recall work required as well as the routine scheduled maintenance that was due for the mileage. It’s nice to get everything done and out of the way at once. Friendly staff, a clean shop and decent pricing keep me coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Again!

By Scoleman on 6/5/2018 at 6:13 PM. Helped by Rob Taylor.

Always a pleased to visit this location! Rob Taylor and his group make it a great experience whether buying a vehicle or getting it serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By cj on 6/3/2018 at 9:12 PM. Helped by Mandy Martel.

Regular service visit. Everything worked out fantastic. Mandy did an excellent job keeping me updated on the maintenance progress. Another very successful and satisfying visit.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great workperson performance from everyone..

By railroader on 6/1/2018 at 5:50 PM. Helped by wayne nelson and sach.

all my needs where fulfilled by the employees of murry gm. i would recommend them to anyone looking afor a vehicle. thanks for the service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

2 Great Service Visits in a Few Days from our Family!

By Linda&Gord on 6/1/2018 at 5:03 PM. Helped by Mandy.

Two of our vehicles needed regular service work done and we both had a terrific experience, especially me (the wife!) who was greeted promptly and enthusiastically by Service Advisor Mandy! She even diffused an annoyance at the oil life monitor not being reset or the car washed, which is totally understandable since you're busy. Terrific experience! Thanks, Mandy!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very memorable day!

By DHubman on 5/30/2018 at 5:36 PM. Helped by Rick Mather.

Surprised my wife with a brand new Cadillac XT5. Thanks to the staff at Murray GM, it was an outstanding experience. Everyone at the dealership is so helpful and friendly Would recommend the dealership and our sales person Rick Mather, to anyone interested in buying a vehicle in a positive environment!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

No hello no hi no acknowledgement you exist

By Average Joe on 5/29/2018 at 11:51 PM. Helped by none.

I went into the dealership, walked around the parking lot checking trucks. Came inside the showroom, sat inside a Colorado, kept checking it out, looked under neath the truck...5 staff members that seemed like sales professionals passed by, none greeted or offered assistance. The two ladies at the counter right in front of the SUV did not bother either. I guess I probably look poor who cannot afford a vehicle I guess. I finally left the dealership, never coming back even if their prices are lower.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By THill on 5/29/2018 at 5:47 PM. Helped by sorry can't remember the names.....just a very fine Lady in service :)).

Heard a weird noise on Friday got an appointment for Monday a.m. They fixed the problem with no fuss no drama. Thank you very much appreciated!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change - Maintenance

By Frosso - Abbotsford on 5/29/2018 at 4:48 PM. Helped by Ryan Siemens.

I dealt with Ryan Siemens for the first time, and I give HIGH STARS, he was excellent and helpful. He was kind to call me and tell me about my stop lights and I did appreciate that. Very decent employee, and very professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top notch. Excellent people, service.

By Idonotnow65 on 5/29/2018 at 1:30 AM. Helped by Dave Elford was right on..

Very good people with quality workmanship. From the time I booked the appointment until it was ready 8 knew I was in good hands. My favourite place now.

I would recommend this dealer.