Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3.4  
Overall Experience
2.8  
Price
3.4  
Quality of Work
3  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Felt there was unfair disclosure.

By BSG on 7/9/2019 at 12:38 AM. Helped by Daryl, Nassir.

There were some items that left us feeling duped by the dealership after already having gone down the vehicle negotiation process. The salesman seemed like a good guy but lacked experience and knowledge about the vehicle. Our real concern came after having signed papers for the purchase of a Kia Sorento we found out we were only going to be provided with one key. When we asked the dealership to provide a second key we were told they would not and the price for a second key would be $670.00. There was also no owners manual in the glove box and again they would not provide one. They did print off 500 pages of a PDF manual - that doesn't fit the glove box. Finally the vehicle was not washed on the outside. And inside the vehicle was only a partial cleaning. We found dirty napkins and nacho chips under the seats. Not sure if the dealership wants there nacho chips back. I would not recommend Kia Lethbridge.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Scammed

By Ram57892 on 6/28/2019 at 11:21 PM. Helped by Dalton.

I bought a vehicle at Kia and felt super pressured. I ended up buying the vehicle, after a month of owning it the axle came loose and had more underlying problems that warranty did not cover. After spending 44,000 and taking it to Kia to fix it, they sent me to another dealership. When i arrived there they said i shouldn't have been allowed to drive it, axle was loose and could have caused an accident. I will not recommend anyone visiting this dealership.

I would not recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
2   Overall Experience
4   Price
3   Quality of Work

Felt beat down after purchase

By James on 6/25/2019 at 3:49 PM. Helped by KIA.

I was lied to by a Salesman on 2 fronts to get me into the store. High pressure sales environment while I was there. I went ahead with the deal because of the awesome work their finance team did by getting me a 0.9% interest rate over 84 months. Delivery was a gong show and the wife and I have been reading the owners manual to answer figure out the display. Don't expect much truth about things they say to get you in the door but seriously do not expect to have a wonderful buying experience unless you are very stern and do not them to do what they want. Remember you are the customer and they should do what you want OR SIMPLY WALK!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bought a vehicle

By Wil19helm87@ on 5/29/2019 at 1:30 AM. Helped by With the manager and salesperson in approval person.

I would not recommend anybody to go and buy a vehicle or service a vehicle at this dealer I bought one they'll rip you off as much as they can they lie to you do anything to get more money out of you first they give me a price of $33,500 and then they try to approve me for $46,000 for the vehicle and they did not want to tell me how much they approve me for I would just continue asking until they told me then I said I was not going to buy it they dropped the price big time but I still had to pay 40000 + 300 I don't know why I was so stupid and did it. Plus there is a flapping noise in the vehicle I took it in like four times into service and they only put it in their system once they said they fixed the problem when I bring it back to him just always keep saying we fix that we replace the panel they didn't even do anything to it until I take it to Medicine Hat they fix it

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

terrible experience

By bill on 12/22/2018 at 3:24 AM. Helped by nas, john.

Worst experience with a dealership in all of Lethbridge, Found out why it was rated lowest Kia dealership in all of Alberta. Too bad because love the vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

xxxx we got a good deal!!!

By Bailey07 on 12/5/2018 at 8:43 PM. Helped by Nas, Stephanie.

Awesome service! We are super pleased with the Lethbridge Kia this go around. I will be back in the future, and recommend the dealership... thanks guys!!!

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
2   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

HASN'T CHANGED IN YEARS

By IlttcM on 11/23/2018 at 9:27 AM. Helped by no longer there.

This location is always focused only on "making"the sale " Was told certain things would taken care off on my vehicle when i purchased my vehicle and all have still have not been done and the people I worked with when i bought vehicle no longer work there so now never will be taken care of! Only One positive- service department and their staff have been good!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Three years later and still appalling service and followup.

By Disappointed Sportage Buyer on 11/18/2018 at 6:56 PM. Helped by Sales and Management.

The first vehicle was a Forte, and the sales rep was a decent person who did a great job, so we went back when we were considering an upgrade to a Sportage. Sadly, the excellent sales rep was no longer with this dealership. That should have been the first sign things had gone downhill. It started with the new sales rep refusing to address my wife, who was the one looking to upgrade. Despite repeatedly pointing at her and explicitly telling him to talk with her, he refused and insisted on looking at and talking to me. Then the lies about which vehicles were available started. They were fixated on selling us something from the lot, and dragged out the process when it became apparent they didn't have what we wanted in stock. Then the stories started about what options were available, and what we could get at the price we were willing to spend. Somehow the available options seemed to shrink as we talked. When the Sportage finally showed up they claimed we couldn't have it because it needed to be 'inspected and detailed', and have the winter tires installed. On further questioning the winter tires weren't in stock and the 'inspection and detailing' amounted to putting 'Lethbridge Kia' decals on and not cleaning the vehicle. My wife had to drive to Calgary through a snowstorm in her 2WD Forte instead of the AWD Sportage because the dealership botched delivery by a week. By 'botched', I mean the Sportage sat on the Kia lot in Lethbridge. After repeated complaints at the time, the General Manager apologised for the unacceptable delays and admitted there was no reason for them. He admitted that the Sportage could have been delivered up to a week before it actually was, and that we could have returned for the tires/etc later. He promised to make amends, but failed to deliver or follow through in any way. In the three years since, the only contacts we have had from Lethbridge Kia have been from random sales reps trying to get us to trade in the Sportage. We have attempted to get an acceptance of any level of responsibility and have seen nothing. Likely the staff turnover has something to do with this, as we don't recognise anyone anymore. Against our suggestions, friend of ours went in to buy a Kia during this ordeal and the sales staff treated her so poorly she was reduced to tears in the showroom. Lethbridge Kia is an appallingly bad place to buy a vehicle, and we would never return. The staff obviously don't care about long-term relationships, and only care about short-term gains from getting you signing on the line. Once you sign, they treat you like an annoyance as they chase the next sale.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"FANTASTIC!!"

By MS.GS on 11/5/2018 at 2:16 AM. Helped by Chris Weasel Head.

Same day, new ride! Hands down to the Kia Motors :) Fantastic service, can't thank the team enough. Chris W.H my salesman definitely the to-go-to-guy. Keep up the excellent work KIA!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By MelDanny on 10/18/2018 at 6:10 PM. Helped by Ben, Nasir.

Thanks for everything, we came in for a repair and drove away with a new vehicle. We felt very comfortable with the staff and well taken care of. Congrats on your first sale Ben!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!!

By Tara4544 on 8/13/2018 at 9:39 PM. Helped by Shawn, Mark.

I have been with kia for a year now and i love this dealership. If you want amazing customer service and respect i highly suggest going to kia!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service and sales

By Angel 13 on 7/4/2018 at 2:29 PM. Helped by Lisa, dalton, Shawn.

When there to buy new car sale people We’re shade and push did find me the car I wanted saying I could get that one I had to get this one I left with out buy a car from them they still call to ask if I will come Back in

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream car experience

By Merberg on 7/1/2018 at 3:15 AM. Helped by Robbin van der Maas, Shawn Fennel.

From start to finish my experience at Kia was awesome. The general manager, the sales consultant and financing all ensured I walked out of there with my dream car, efficiently, with understanding and a great attitude. Well done team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service in finding what u want.

By Kipper on 2/27/2018 at 3:35 AM. Helped by Shawn,Lisa,navruz.

Lethbridge Kia is an amazing dealership in all aspects for the buyer. Shawn Lisa and navruz help me get in to exactly the vehicle I wanted. They did not stop until it was all said and done. They stay in contact to make sure a person is happy. I’m on the road with work all the time. They delivered my vehicle to my door step out of the kindness of their hearts. Personally myself I will never go anywhere else to buy a vehicle again.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrendous

By Disappointed on 1/31/2018 at 11:38 PM. Helped by Managers and detailers.

Took vehicle in to get detailed and they did a terrible job so they offered to redo it. They returned it the second time with dirt and spilled coffee in the cup holders, dust and dirt all over. I am disgusted by the service and lack of integrity

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Vpracer1 on 10/22/2017 at 5:47 PM. Helped by David.

I had a very impressed with the service ...see David he is a very good at getting the best possible deal ..my credit suds and be still got me in a good car handled everything from insurance to registration all I did was pick up car ..5 star all the way

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Total lies upon lies

By Troubled on 10/12/2017 at 8:48 PM. Helped by Dave Adam Lisa and 2 salesman.

Total lies upon lies.....first was text by a sales man whom said he was a Manager Not But got me in the door.. when we said something about him being a Manager he said not to waste his time if we want a deal..so pick out a newer Truck was told it would be ready for pick up in day or 2. Called they said they would deliver it to my home to which is a 1 1/2 hour drive then called next day asked if we chould come down and pick it up around 4 pm said yes wife had to leave work early said it would be detailed washed and ready then got text from them they will bring it to us I called and asked ways told it on its way from Red Deer we ended up picking it up But after the long drive there. Ask to see it and was told was just being done when it came out it was washed but not detailed everything was dusty dirty scratches was not detailed in anyway. Was piss said they would keep it and do it I said no ok bring it back on a Saturday morning and it would all get done so 3 hours more of driving. Dave From Honda Canada said that he would send us a gas card for us in. Which we are still waiting for three weeks got there Saturday morning was told 3- 4 hours all would be done almost 6 hours later it came out with a body wash and shampooed carpets stuff in the box still there lift up the seats just dirty love compartment dusty dirty was not detailed like promised so mad left they took pictures and said they would deal with it still waiting so if You Can don't believe anything they say And I've had the new truck 3 weeks and have had 3 CALLs from them asking me to come in to trade the 1500 GMC 2013 Sierra white that's on their wed page for sale PS don't listen to Dave or Adam lies lies and lies..Lisa H finance she was great you can trust her

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great in handling Customer Concern - Roland

By toto on 4/18/2017 at 2:41 AM. Helped by HABIB.

Had an issue with them when I first bought my van (tires). I told Habib our Sales Agent about my tires, he immediately handle my concern and gave me 4 sets of brand new tires. Never had an issue after then. I would recommend Habib for his great customer service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Avoid at all costs!

By RKeer on 3/21/2017 at 6:39 PM. Helped by Sales Manager.

I had heard lots of mixed reviews about the dealership but was interested in a new Kia Soul and figured for the convenience of being in the same city how bad could it really be? Well I'm glad I never got to find out. Lets start by saying they have no prices on their website or in the vehicles so you have absolutely no idea what they are asking for and even when you try and talk to a sales person they only ask what YOU want to pay monthly but you have to push and push to get the asking price from them. I was interested in a new Kia Soul a yellow EX package the lot, I had done my research and knew exactly what I wanted. When I inquired about them I was told they told me they were sold and tried to push me to their 2016 white and green eco model, I wasn't interested in it at all so I left. Finally went back almost two months later and the exact same yellow one was in the same spot and I know it was the same one because I had a picture of the VIN! I questioned the manager and the sales person who greeted me outside about how I was told it was sold and they tried to push me to buy a less desired model on the lot to get rid of it, they 100% danced around the question. I mentioned how from a customer stand point this would be much easier if they had prices listed somewhere, whether online or in the vehicle, and they gave me the speech about how that's the dealerships owners decision and its to encourage people to talk to sales people, I then said he should pass along my complaint to the manage, and he had the NERVE to say that he wouldn't be doing that. I walked away willing to spending over $30,000 on the car of my dreams because the sales manager doesn't know how to provide customer service. They are a bunch of arrogant people who wouldn't know what customer service was if it punched them in the face.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly Service

By warriorqueen on 2/14/2017 at 11:59 PM. Helped by KylePess and Nasir Niyazamuhammad.

I had a great day there the people that took care of me were great and made me feel like family I would definitely go back there for another vehicle thanks guys you were great

I would recommend this dealer.