Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.9  
Quality of Work
4.5  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and Out in 90 Minutes

By LindenNewExplorer on 6/27/2019 at 3:19 PM. Helped by Scot Rodman.

The time finally came to trade in the old Eddie Bauer so I stopped by Muzi Ford. Really glad that I did. They have a great selection and Scot was very friendly and helpful. I was in and out in 90 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Selection

By abbymills on 6/27/2019 at 3:15 PM.

With our growing family we were in need of a larger SUV. They had a great selection of Explorers! Scott helped us find the one that best fit our budget and needs. The customer service at this dealership is truly awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Custom Order

By Matt1030 on 4/26/2019 at 12:53 PM.

I recently had a bad experience at another dealership and was referred to Tim Duffy by a friend and could not have been happier. Tim ensured the entire order was flawless. If you are going to buy a Ford Truck go see Tim you won’t regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Place to Buy A Truck

By Cortiz on 2/27/2019 at 8:48 PM.

Great Knowledgeable staff. Tim Duffy helped me find the perfect superduty truck to fit my business’s needs. He worked with me and found a truck that fit my budget and had all of the features that I will need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Selection and Staff

By tiffchen on 2/27/2019 at 7:31 PM.

My sister recommended Muzi when she heard I was in the market for a new Explorer. I was impressed with their selection and the salesman Vadim was very helpful. He answered all of my questions about the vehicle. I would recommend Muzi to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Overall Experience

By klarkin on 2/15/2019 at 6:36 PM.

From the moment I walked through the door and Scott introduced himself, I knew this dealership was different. He was very helpful and friendly. I gave him my price range and a few models that I was thinking about, and he walked me around the lot and showed me some great cars. The whole experience was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our Third Vehicle from Muzi

By Acaulfield15 on 2/15/2019 at 5:05 PM.

My husband and I recently purchased our third ford from Muzi. Their excellent customer service has been the main reason that we wouldn't car shop anywhere else. Brian is such a genuine guy and always treats us with kindness.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

They helped me find a truck

By Bman on 1/31/2019 at 6:46 PM.

Good place to look for a commercial truck. After searching for a long time to find the exact F-450 I was looking for Justin was able to track it down and bring it to his dealership. I also had some minor problems with the truck and the service department did a good job taking care of the issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Well Deserved Kudos!

By Jim Hawthorne on 1/22/2019 at 1:18 PM.

Rarely do I take the time to write a review of anything. To be honest... it's probably a combination of lack of time and laziness. But I had to write this review... Kudos to Brian Mulvaney!! I truly appreciate the attention that you provided in our interactions. You paid attention to my needs, asked great questions and offered excellent advice. You ACTIVELY listened and responded accordingly. Thank you, kind sir for instilling the "human touch" into the car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Time Was Even Better Than The First

By JenAdams0001 on 1/18/2019 at 1:38 PM.

This the second time I have leased a car from Muzi. The first time I leased my 2014 focus and now I’m excited for the new Escape. Tito made scheduling a test drive for me very easy and he was super friendly on the phone. Scott was so helpful throughout the entire car buying process. He was professional and answered all of my question. Thank you so much guys I’ll be back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional & Great Follow Up

By ShelbyG on 12/27/2018 at 8:32 PM.

The Muzi ford sales department worked hard to get me the answers and options that I was searching for. I was extremely happy with their professional attitude and personal approach during the purchase and even happier with the follow up after the fact. Thanks again guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressive Selection

By Courtryan18 on 12/27/2018 at 8:14 PM.

I was impressed with their selection of Ford Escape models. The sales staff was also very friendly and informative. I found the perfect Escape that I was looking for a great price.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Disappointed

By Disappointed on 12/22/2018 at 10:14 PM.

They are a pack of wolves looking for easy prey to buy their vehicles. When asking for details in writing you get rude and condescending attitudes that follow with them not wanting to do business with you. Stay clear and find another dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff. Friendly and non-pushy.

By Ben1982 on 12/14/2018 at 5:38 PM.

I recently visited this dealership during my new vehicle search. The staff was very friendly and non-pushy. Some dealerships won’t let you walk out of the door without pushing you to do a test drive. I still am not sure if I will be purchasing a Ford, but if I do then I will be buying from Muzi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Overall Experience

By Emfoster1993 on 12/14/2018 at 4:37 PM.

Vadim greeted me at the door and was very friendly. I was not sure if I wanted to purchase a new or used Ford at first. He was very helpful and showed me some great used vehicles that were more in my preferred price range. The knowledgeable staff made it a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Place to Buy Your First Car

By KacyWilson1994 on 11/30/2018 at 10:01 PM.

I recently bought my first new car from Muzi. I walked on to the lot not knowing exactly what I was looking for in a new vehicle. The salesman Scott was very personable and helpful. He made the whole process easy and a bit fun. I would reccomend this dealership for anyone who is buying their first new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Repeat Performance!

By adonovan on 11/30/2018 at 7:14 PM. Helped by Scot Rodman.

This is our second vehicle that we have purchased from Muzi Ford. Scot Rodman was our sales professional. Scot and the entire Muzi ream went well out of their way to make sure we got the vehicle that we wanted at a competitive price. We couldn’t be happier with our new Explorer and will continue to recommend Muzi to our friends family.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Actively ignorant

By Customer on 11/7/2018 at 3:20 AM. Helped by Rob Unknown Last name (Cust Svc); Paulo (Foreman).

I had a small noise develop in my F-150 which was under warranty. I called and was given an appointment 6 days later. Left the truck at 7:15; waited all day. I called them and was told they couldn't diagnose a problem/there was no problem. Ok so, the next morning, I drove the truck with the foreman of the service shop and he says he can't hear the noise. He literally said "maybe if you took it to the dealer you bought it from, they might be able to find the problem." It's my 3rd F-150 in a row. Also, important fact - I bought my wife's brand new Ford Escape Platinum from this dealer 2 years prior. It is surreal to have an experience when a so called professional mechanic is driving your car telling you there is no noise/that's tire noise when it is obviously not, when it clearly doesn't change pitch with speed. To be blunt, foreman was a bad listener. He told me 4 times that he's "been in this business for 25 years" while telling me I was hearing tire noise. The service advisors are terrified of him and won't back the customer up with legitimate issues. I guess I can see why - working with him and at Muzi in general, you have to pretend things don't exist. The guy in charge of the service mechanics either can't or won't repair certain things. Maybe this was too small a noise? Maybe he didn't like me. I don't know! Congratulations Muzi! You just just lost a repeat customer. And while you're talented at it naturally, you're working really hard to be ignorant. You've wasted my time and the way I see, you breach your warranty contract responsibilities without any compunction. I suggest you work on warranty claims even if you don't want to! Update - The noise grew louder and I am a glutton for punishment. I went back to Muzi with the now louder problem. Because I had put up a negative review of them on this site, they expressly stated they would not service my car. Again, isn't that unprofessional? perhaps contrary to their obligations? DO YOU WANT TO DO BUSINESS WITH MUZI IF THIS IS HOW THEY TREAT THEIR REPEAT CUSTOMERS?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By lindskeys2534 on 10/29/2018 at 7:16 PM.

I just bought a used fusion at Muzi Ford and they made the whole experience stress-free. They made me feel at ease and showed me exactly which fusion model was right for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Truck Buying Experience

By Bsullivan1650 on 10/29/2018 at 6:28 PM.

I recently purchased a new Ford F-150 XLT from Muzi. Tim was great, incredibly knowledgeable and personable. It was the kind of truck buying experience that you dream about. Quick and Easy!

I would recommend this dealer.