Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
1.9  
Friendliness
2.5  
Overall Experience
1.8  
Price
1.3  
Quality of Work
1.7  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Brakes

By jillybean12 on 9/28/2017 at 1:06 PM. Helped by unsure at this time.

In December 2016, I brought my 2015 Hyundai Elantra to Myers for a warranty repair. The Service Department recommended I have my brakes cleaned to "prolong their life". I agreed to their recommendation and paid approx. $260 for the cleaning. Last week, I took my car to a very reputable auto repair shop in Kanata to have my vehicle checked for grinding noise coming from the rear. I had called Myers Kanata Hyundai and their service department told me I wouldn't be able to get an appointment for 8 days. I was not willing to wait, and went elsewhere. Turns out, my car with only 34,000kms required new rear brakes. Brakes that I had cleaned 10 months beforehand to prolong the life. The auto repair shop changed my rear brakes and inspected and cleaned my front brakes. They were fantastic! They recommended that I get my brakes inspected frequently. I advised them I got them inspected and cleaned in December 2015. They told me my brakes have never been touched and there was no way they were ever cleaned. I overpaid Myers Kanata Hyundai for a service that was never done. Infuriating!! They will not see me again, unless it's a warranty repair.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"You can't expect us to get right the first time"

By D.H. on 6/14/2017 at 8:16 PM. Helped by Service Advisor # 26.

Last fall I had issues with a check engine light so I take it to Myers Hyundai Kanata where I bought it. They said $130 for the emission test and said it was rust on my tank inlet. They cleaned it up and 3 days later the light is on again. So I take it back and Myers Hyundai Kanata says that will be another $130 for another emission test. I'm pissed but I bite my tongue and pay for the test. I'm told I need a new gas cap. Rather then pay the Cdn price I get one from the U.S at less than half the price. Cap replace and my light is still on. Back for a third time and they say $130 for an emission test. I get vocal and tell them this is the third time for the same problem and I am not paying. They relent and the car is gone most of the day and I finally get the call it's a valve in or near the gas tank. Warranty repair but I have to bring the car back. So trip number 4 and I pick up the car. A few days later the check engine light is on again. Trip # 5 and they have the car again. I get a call and they say it's some module. They say they have to call Hyundai and get approval for the warranty repair. So after 6 trips and $260 (not including taxes) my check engine light is no longer an issue. That's right $260 (not including taxes) for warranty repairs. So I take the car in a week ago because I'm hearing an occasional thud 5 - 10 seconds after coming to a stop. I tell the service guy this and he says $65 for a 1/2 emission test. I flip. I tell him no. I scratch it off the service order and initial it. I tell him about the $260 (not including taxes) for warranty repairs i paid and tell him I have an extended warranty. When the car dies, It will be back for warranty service. I have to give him credit thou. He got me a store credit for $260 dollars (TAXES I PAID NOT INCLUDED). Hyundai Myers will only get warranty work from now on. All other service I'm taking it some else where. And I forgot to mention the door actuators (door locks) on the last trip they installed door actuators under warranty. I get home and go to let my child out of the back door and guess what, the door won't open. Now it's another trip to their service department so they can try a second time. I recommend bringing it here for warranty work only. Save your time and money and find a real mechanic. FOLLOW - UP TO DOOR ACTUATORS. So the car is dropped off and get the call telling me the car is ready. When the car was dropped off I showed Service Advisor #26 a video of the rear door latch being open yet the door would not open from the outside. (Search youtube for "Myers Hyundai Door Failure" to see problem.) Service Advisor #26 writes: "Customer states that even though the latch on the back side door is unlocked the door will not open" There's more: "Child safety lock was on" I raised my voice cause this was exactly what they did the first time I reported a problem. Service Advisor #26 shuts me down and refused to talked talk to me. At no time did I swear. I got load but I didn't swear. Now the mechanic is involved and he suggests I should leave the child lock open. Don't you see the child see next to the door? Really? The mechanic finally agrees to take a second look and after well over an hour the mechanic comes back and says it was a bad actuator right out of the box. Now I have to return for a 3 time. And by the way Service Advisor #26 is not the Service Manager as he claims to be, at least he did with me. Once all is done the "mechanic" says to me. "You can't expect us to get right the first time" and "we are still experiencing pains".

I would not recommend this dealer.

Overall Rating

2.0  

4   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible product knowledge

By Elantra searching on 6/9/2017 at 3:58 AM. Helped by Joy.

I was in the other day. I dealt with "joy" she was far from that. I asked her the difference between the gl and gls Elantra. All I got were ummms and ahhs then she went to her computer and gave me a price. She was nice enough, but absolutely no value built in the brand or the dealership.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

They care only until they've got your money.

By Parallax Absstraction on 6/8/2017 at 6:52 PM. Helped by Service.

Like all Myers dealerships, they care about you right up until they get your money, then treat you like an inconvenience. Every time I've dealt with their "service" department for warranty work, it's been a nightmare. One or more of the following always happens: -Car is always ready hours later than promised. -You'll be told it's ready, only to go in and find out parts had to be ordered and it will need to come in again. -Fight with them to actually get something serviced under warranty, as they always, mysteriously, can't reproduce the problem. -Shuttle is always late, slow and doesn't take an optimal route so you'll always be late for work. -Deal with constant, aggressive upselling. -You'll have to go back again another time because frequently, their fixes are band aids that don't last. -Deal with service advisors that are apathetic at best, rude at worst and will never offer an apology for repeated screwups such as those mentioned above. Myers has a terrifyingly large market share of car dealers in Ottawa and they clearly know it. Once they've made the sale, they don't want to deal with you and will make your experience a mess, until of course they call you half a dozen times a year to get you to trade up. I'll never buy from this company again and neither should you.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service Department @ Myers Kanata!

By sa_noma on 4/10/2017 at 8:00 PM. Helped by Ping.

I had my first brand new car (Hyundai Santa Fe 2017) with extended warranty (10-year) as recommended by a friend of mine who also bought his car from the same dealer (Hyundai Myers Kanata). I, then, referred another friend to buy a car from this dealer as well (4th one bought Hyundai but from another dealer). The first impression I've got from the saleswomen was awesome. She was absolutely great in giving me all the answers. Gave me a good deal and tried hard to make it happen. And of course, she was really quick. I've got the car 2 days after I've signed the deal - that's where my story begins. ISSUE #1: On Nov.10, 2016, my wife brought the car for oil change - just a regular oil change - at the exact time (4:30pm) that we were given. My wife had our 2-year-old baby who was sick that time and our daughter who came from school with her. I was told that they would be taken home by a shuttle (our home is exactly 2km away from the Myers Kanata). Couple of hours later, I took the bus to home but found out that the car was not ready yet. My wife and kids were also at the dealer still waiting for the shuttle so I "walked" to the dealer. There I talked to the shuttle driver and asked why he hasn't taken my wife and kids home yet. He said that nobody told him about awaiting clients (my wife asked the service guys 3 times as kids were giving her hard time). I then asked the service manager about the situation. Instead of giving an apology, he said that the car will be taken in the next half an hour. I started questioning about the poor service and unprofessional ethics they were providing. He then told me that I could take my car and leave without having the oil change. After another couple of min of discussions, he had taken my car and got it done within 10-min. I sent an email to the General Manager (Marc Le Beau). He replied me that he'd have a word with the staff. No change at the service department at all. ISSUE #2: Hyundai's Hands Free Liftgate System was not working properly. The rear hatch had been closed itself at least 15 times in the last two months. In most of those situations, I was trying to put the groceries in the trunk and the gate hit my head, shoulders, back etc. On April 10, 2017, at 9am, we took the car to Myers Kanata for this specific problem. By the end of the day, my wife called to find out whether it was fixed or not. She was told that the service guys trying to open/close the liftgate from time to time and see if it does it again. My wife asks the following questions: 1) Until when you're planning to do this? 2) Don't you have any other smart way to investigate the problem? 3) We have only one car so are you going to provide a loan car until this gets fixed, etc? Instead of giving a proper answer to those questions, the service manager told my wife that it's the only way of testing and if no fault is found they would charge us. I am so regretful that I bought a car from Hyundai Kanata. I like the car but I don't appreciate the service level provided. We are not getting a good service at all. And I am even more regretful that I had recommended my friends to buy their cars from the same dealer. My overall comment is for the people reading this post: DO NOT BUY CAR FROM THIS DEALER. Add extra couple of dollars and buy it elsewhere. Our mistakes should not be yours.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Myers Hyundai Kanata - Terrible "Service" Department!

By Trickster7 on 10/11/2016 at 12:17 AM. Helped by James, Emad, Gordie.

This is a follow up to my review of August 11, 2015. I advise you to go and read that review. I would also caution anyone considering the purchase of a vehicle from Kanata Myers Hyundai to take your business elsewhere. Their sales are ok - but their 'service' department is awful. It is by far the most unprofessional customer service I have ever had. I had my most recent 'service' at Myers on September 12th. I booked it in for a Service #3, which is a bumper to bumper service. The most comprehensive one there is. I also mentioned the noise upon braking and turning AGAIN for them to hopefully diagnose. They call me and advise me that their shop foreman couldn't hear the noise, but it could be my front brakes which are close to the end of their life. Every time I have mentioned this noise, they indicate my brakes need to be done. I was becoming very skeptical. I had my rear brakes done twice within 13 months at their request and this didn't solve the noise issue. They also had a shopping list of other recommendations. Because my frustration was so extreme with this dealership, I decided to seek a second opinion with the work Myers suggested and also with the noise my car has been making for the last 2.5 years. Within 3 hours, they advised me what was causing the noise (rotten backing plates) and also that my car wasn't in need of an induction service. They did perform an alignment, changed my cabin and engine air filters and performed a brake fluid flush. It was incredible to me, that this independent garage managed to diagnose a noise that Myers has failed to diagnose every time I have complained. This garage also asked what service I had recently, as no mechanic should have missed rotten backing plates, especially in the service I had. They also advised me to call Hyundai Canada to confirm if it was a warranty repair (as they suspected it would be) and also told me the price to complete the work if it wasn't covered under warranty. A quick call to Hyundai Canada resulted in me knowing this was a warranty repair. All this to say, the mechanics and shop foreman have NO IDEA what they're doing at Myers Hyundai in Kanata. They have failed to diagnose a recurring noise for 2.5 years. Their Service Manager and General Manager are confrontational and do not put the needs of their clients first. I have never seen management behave in such a way in my entire life. When I have spent tens of thousands of dollars purchasing a car, I expect to get better treatment. My overall assumption is that Myers has been trying to sweep this issue under the rug until my warranty expired. If you can get your car serviced elsewhere, please do so. Save yourself the money, the time and the risk...because servicing your car at Myers Hyundai in Kanata is a huge risk. Please learn from my mistakes.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Overall Experience

vehicle scratched when delivered

By Mike1234 on 9/22/2016 at 10:06 PM. Helped by Hussein.

Saw several dents and paint scratches upon first inspection, but was assured all would repaired before delivery. Needed the car right away - old car traded in plates and insurance transferred trip planed sales manager assured all would be repaired

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Faulty Brake Light Switch Warranty Repair

By Johnnyrt on 8/20/2016 at 10:11 AM. Helped by David Kennedy.

I took my 2009 Accent in for recall repair of a faulty brake light switch. I couldn't be more pleased with the service I received. The Service Tech, David Kennedy was excellent and I highly recommend using him. They even washed my car!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Quick to help, but no follow through.......

By Rogers, Angela 23 on 7/12/2016 at 3:18 PM. Helped by Ping Tan.

I went in to test drive a Hyundai Santa Fe 2013 and 2016. Ping Tan greeted us an quickly took us around to the different Santa Fe's on the lot. We didn't like the first two, but liked the Blue 2016 she showed us. So we took it for a drive. We weren't overly wowed by the car, but it was a nice drive and was comfortable. When we got back to the dealership, she had another one waiting for us. This time a 2013 Silver. What a difference the car was way better than the 2016 for feel and drive. As we didn't get a chance to look around the car, we did once we got back......... LOTS of chips on the paint, dents, a scrape on the front right bumper and a big dent on the hood....... I asked her about it, and she just kept saying it would be fixed. I don't know about other people, but I want to see the vehicle I will be receiving before I agree to anything. Regardless, we had such a good experience with a local dealership that we thought we would get the same at all of them. Boy was I wrong. She quickly wrote out the numbers on the back of her card and then explained the rate and the rate would change pending something...... I still really didn't know what she was explaining. Anyway, we liked the car, but I wasn't going to put my trust in a dealership that didn't make you feel important enough to give you a printout of the numbers (prices), no guarantee that the car would be fixed and someone who was quickly off to another customer. FIX YOUR VEHICLES BEFORE ANYONE SEES THEM!!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Avoid at all costs or it will cost you plenty

By Jakeskia on 7/12/2016 at 3:09 AM. Helped by Emad Hamdan.

So I had to replace a key and key fob and called ahead and they didn't have the parts no problem ordered them in and was told that it costs about $35 in labor to install but could save time and money having done them together no problem purchased over the phone and was told they would be in stock Saturday so I made an appointment for Monday. Monday morning I show up and am ignored at the service desk while 3 people walk around chatting after about 5 minutes someone comes up and greets me and I tell them why I am here and they take my keys and I ask for the receipt that is waiting for me and they have no record of this but say they will start programming and that I need to go to parts to pick that up. I was told the whole thing should take a little less than an hour and that I would be gotten when it is finished. I head over to parts and am served immediately this time great, ask for my receipt and they can't find it so I have a seat and after about 5 minutes they call me back to the desk to tell me that they have the receipt but that my fob didn't come in. I head over to the service desk and ask that they stop immediately and the whole point of me coming in was to have both done at same time to save money, gentlemen goes to back for about 5 minutes and says they managed to find the fob which went from not having come in to missing he tells me now. I head back to parts and get my receipt and wait. After about an hour and 15 minutes I head over to service to see what is going on and my keys are there waiting and he tells me its done yet he's sitting there on his xxx with no other customers there I go and get the bill and it cost $146.84 for the labor no where close to what I was quoted and he says its $129.95 an hour how do I even know it took an hour they were just sitting there nothing I can do now so I take my keys he apologized for the lack of communication apparently service and labor don't know what the other one is doing despite being located 25ft and one room apart from the other. Points me to where my car is and I can't find it turns out its on the other side of the lot. The only thing these "professionals" know how to do properly is process your payment avoid Myers Hyundai Kanata at all costs!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SMART BUYERS AVOID MYERS

By BUD on 7/4/2016 at 5:32 PM. Helped by Daniel.

Update to the post date 5-13-2016 I can confirm that that the conclusions suggested early are both correct. (“THESE PEOPLE EITHER DO NOT UNDERSTAND WHAT THEY ARE DOING OR THEY ARE CROOKS“) After having my vehicle repaired at another dealership two of 6 parts order were not required and are not part of the failing brake /fuel system under repair. By their own admission on April 26 they order 6 parts and 4 of the 6 arrived on April 28 however they insisted that the other 2 items which are not part of this car were required. By May 17 my car was repaired after at my expense towing to another dealership which used the parts I purchased and got the machine running. All total my extra expense was 3 weeks in a rental car and a tow to another dealership that cost $1500 the actual repair parts and labor $1300. They contacted me to see about taking down the negative review I told them I would consider it if they split the rental car cost – there answer was a parts credit - sorry no after finding out they held me hostage for parts not required. By their own admission they have staff that is not currently up to par - AVOID MYERS

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Out 800 dollars and nothing

By JAM on 5/13/2016 at 5:22 PM. Helped by Daniel.

On April 26 my cars breaks failed due to a brake line leak. Myers was the closet and they accepted my request for service. I delivered the vehicle that AM, they called me with the shopping list of parts which I accepted and paid for upfront ($730). I rented a car and waited for the parts to arrive. April 28 inform the parts were on back order and not available until the follow Thursday keep in mind I have paid for parts not delivered. On April 29 inform earliest is now May 3 on May 4 - I am informed that the delivery date is May 12 on May 12 I am informed its May 19th see the pattern now plus seven days. So I said No and picked up the parts that were there turned out what was missing had nothing to do with brakes it was a $20 fuel component that had not failed but might. I asked on several occasion can we fix the break issue and come back to the potential fuel line issue. - Was told No every thing or nothing so I took nothing. It s being repaired today May 13th at another dealer who are shaking there head Simply put THESE PEOPLE EITHER DO NOT UNDERSTAND WHAT THEY ARE DOING OR THEY ARE CROOKS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Hyundai

By Dave on 4/14/2016 at 1:23 AM. Helped by Eli Nesrallah,mike Parker,Roy Younis.

Bought a new Hyundai Accent from this dealership. Dealt with Eli Nesrallah,Mike Parker and Roy Younis. All were very pleasant and professional to deal with and offered a very goood price. Explained all options for warranty and vehicle options very well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall Satisfaction

By new hyundai fan on 10/28/2015 at 12:49 AM. Helped by Eli Nesrallah.

I have had my Hyundai Elantra Sport for almost two months and have had nothing but excellent performance from the vehicle. My experience began from the purchasing of the vehicle to having the first service performed and through it all my experience has been completely satisfactory. Eli Nesrallah is our sales representative and he, along with all the Myers Kanata Hyundai personnel, has been totally committed to our needs. I purchased my first vehicle some 53 years ago and I have been through the "shady salesmen" and "shoddy service" experiences but this purchase was by far the best experience that I have had when purchasing a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service & Helpful Employees

By Ric on 8/20/2015 at 9:06 PM. Helped by Tony.

I take my vehicle into Myer's Hyundai in Kanata for oil changes & repairs and would never go anywhere else! I always know it's going to be done right & they always get me in when I have procrastinated on oil changes & need it done soon. The staff in both the service & the parts departments are always so kind & helpful without pushing unneeded services on me- would highly recommend!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department - where the service doesn't exist!!

By Trickster7 on 8/11/2015 at 1:32 PM. Helped by Tanner.

I purchased an Elantra in March of 2012. I book my car for all service at Myers Hyundai in Kanata due to the warranty. This service department has dropped the ball on every service/repair. Even a simple Service #1 (oil change, lubrication, etc) they can't get right. My real problems started when my car, which was a year old at the time, had issues with the drivers side window. The window would take about 45 seconds to put up and seemed to struggle. I called "service" and let them know my issue with the window. They booked me in to diagnose the window issue. I received a call from service indicating that the wheels, etc that put the window up needed to be greased. They said they completed this and my car was ready to be picked up. The window seemed slightly better initially. Two days later, it was acting up again; except this time the window would struggle and would stay open about 1cm. I called them back and explained the situation. In goes the car again. The service advisor tells me that my car will get a new window motor and can be picked up late the following day. I go a day without my car, thinking that the issue will finally be fixed! I arrive the next day to get my car and the service advisor tells me a mechanic looked at it and that everything just need to be greased and tightened - they DID NOT replace the motor. I was furious, but hopeful it was perhaps fixed. Sadly, that wasn't the case...shocking, I know. The very next morning I am driving into work and I roll down my window about 3/4 of the way. On my way in it starts to drizzle and by the time I arrived at work it was starting to pour rain. I try and roll up my window and it won't even roll up. I then called Myers "Service" and demanded they send someone to pick up my car at my place of work and drop off a loan to me. They picked up my car but they don't provide a loan. Their failure to correct the issue the first two times it was in the shop should have been my warning sign to STOP using this service department. Fast forward to February of 2014. I call the dealership about a "knocking" sound my car makes when making left/right turns. It goes in, the mechanic fails to duplicate the noise and tells me everything is fine. June of 2014 arrives and my car is STILL making the noise, just worse. It goes into the shop and I'm advised I need new rear rotors. They tell me that I had never completed a brake service and this was the cause of a rotor replacement at two years old. The reason I had never completed a brake service is because their "service" department NEVER recommended it. I expect a dealership to advise me what service needs to be done and when. I am not knowledgeable when it comes to service on cars. Their job is to tell me what needs to be done. I escalate this to the service manager who looks into my file and lo and behold, their service department had never recommended the brake service...yet here I am stuck with a $720 bill. In June of 2014, when my rear rotors were replaced, I had them complete a front brake service as well (that was also never recommended). July 2015 - car is making the knocking sound again. Car goes in for Service #1 and an inspection to check the noise out. The noise is my front brakes. It needs another brake service 13 months later! Oh, and that lube they put on the doors? Yeah, my doors squeak and can be heard a block away. Seems like they forgot the lube. I pick my car up and the very next day it is making a high pitched squeak. I call Service back again and let them know the problem. The car goes in, they call and tell me that it's my rear brakes and I need new rotors and pads. Tanner, the service advisor, said they recommend it a few days ago. They did not. It is not mentioned anywhere on my service report/invoice. And they're telling me a car needs new rotors every 13 months?!?! I am fed up with this dealership and will be filing a formal complaint with Hyundai Canada. They're crooks and have no idea what they're talking about.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience

Great Sales Associate, Questionable Management Practice

By DaMo on 7/28/2015 at 8:22 PM. Helped by Kathy Burns.

Excellent Sales Associate Kathy Burns. However, like many other dealerships, this dealership charges the always questionable Administration Fee, but much worse, they utilize the "vehicle etching scam". It is mandatory and costs over $600.00. It is completely unnecessary and quite disappointing (if not sad) that an Ottawa institution (Myers Motors) has stooped to this level. Consider it a deal breaker.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"AWFUL THE ABSOLUTE WORST DEALERSHIP"

By Daniel Hext on 2/28/2015 at 12:41 PM.

I bought a 2011 Sonata in March of 2011 and found shortly after how much I was taken for a ride. Shortly after I bought the car the clear coat on the front of the car started to peel off. They fixed it once at a mickey mouse repair shop(AUTO DENTIST) instead of sending it to there own body shop. It peeled off again and has made the car look terrible. Myers is good at hooking you into buying a car but their service department is the worst that I have seen in all the 34 yrs that I have owned and driven a car. They are not friendly at all and do everything to get rid of you. This is why I have chosen to take my car to another dealership to have the car serviced. For a car being "CAR OF THE YEAR IN 2011" it has had 4 recalls including brake lines. I have recently purchased another vehicle within the last month from "Capital Dodge" and now that is a dealer with an excellent service/sales dept(friendly and very helpful). I find it more important to have an excellent service dept to look after your car post purchase. This is why I would never buy any vehicles from any Meyers Dealerships. They are only interested in selling you a car and not providing any support service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Perfessionalism of Salesperson Ping Tran

By mlewin on 12/6/2014 at 8:11 PM.

Salesperson Ping Tran was very perfessional, organized, and honest.She made the car purchase an ease and was very trustwothy.I would recommend anyone looking to buy a Hyundai make the trip to Myers in Kanata and talk to Ping.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Do not book a service appointment online!

By Andrew Lemay on 11/21/2014 at 9:07 PM.

I recently book a service appointment online a week in advance. I received a conformation email (same day) telling me i would be contacted by a service rep to go over details of my appointment. I was never contacted so i assumed that all the detail i had provided where okay. I show up at the dealership the day of my appointment to drop my vehicle off. They had not received any info regarding my appointment and basically they said i would have to rebook my appointment( waiting another week) They also said not to use the online booking service. I told them maybe they should look into it or shut down the online booking service until its fixed so that other people don't have to go through the same hassle i did. Instead they gave me a number to call Myer's Central. So i did. The women on the phone for Myer's central told me i would be contacted to go over my complaint regarding my online service appointment,again never got a follow up call. Very Bad Costumer Service! All it would have taken to keep me as a costumer is a simple phone call!

I would not recommend this dealer.