Dealer 2-Year Rating

Overall Rating

1.2 / 5
Customer Service
1  
Friendliness
2  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of time

By Suberman on 3/5/2018 at 3:44 AM. Helped by Roy, Eric.

Sales person wasted our time. Did not know changes between different models of one of their most popular vehicles! Didn't know accessories, had to look up and print specs, and ask service department for information all while we waited around. Wanted to deal with trade in vehicle and sign on trade paperwork before price negotiation. Wasted two trips to see him and total 4 hrs of our time before he saw manager to give us price way above MRP and other dealerships. What a joke!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Second trip for the same recall service -waiting and waiting

By DJElectric on 12/9/2016 at 2:05 PM. Helped by I did not get a business card from the staff member.

I'm back for a second time for the same recall service. I called two days ago to understand how long i would need to be at the dealership and was told 1 to 2 hours. I drop my car off today and was told it could take 4 to 5 hours because they have other work orders in the que. So why did you book me for an 8 am appointment, and tell me on the phone it would be 1.5 to 2 hours? On top of it you asked me if i needed an oil change on my electric car..... There has to be a better service model these mainstream dealerships can apply. There has to be a better way for the automakers to facilitate recall tracking and recall service for their existing customers. We need an 'Uber' for the automotive industry to call these companies to task. Please Myers if you have someone in your service department giving customers information about their appointments and the duration, avoid making the customer the bad guy when he arrives with that expectation.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Myers where greed is #1 customer service is well below that!

By Robert B. on 11/27/2015 at 3:16 PM. Helped by Tyler Smith.

Since Myers took over Tony graham Service does not exist. I got a recall called to make appointment was told 1:00 pm recall service less than an hour. I drop car off at 12:45 told will not be in shop for several hours. Why did I have an appointment if it just goes in line for the shop did not get car till after 5:00PM Previously called for maintenance appointment last year told 4 weeks before I could bring it in. This would be beyond warranty requirement so had to service elsewhere. When you do finally get in the shop the will try to sell overpriced maintenance service not required by the manufacturer just to pad the bill. I would not buy a vehicle from this dealer unless you have another source for service

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I recently purchased a vehicle from this dealership and...

By ticadoris on 8/10/2012 at 5:54 PM. Helped by Mo Dehghan and Thomas O'Keefe.

I recently purchased a vehicle from this dealership and was completely satisfied with their helpfulness, their detailed explanations, friendliness and I would recommend going there to purchase a vehicle. Because I have just purchased there, I do not have any comments about other aspects of their services other than sales. But so far I am a satisfied customer.

I would recommend this dealer.