Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Fast

By Maggy8 on 8/21/2019 at 2:41 PM. Helped by William Q.

In the service department William Q is awesome. If you ever have questions or just for routine service he goes above and beyond to assure you're taken care of. I thought I had a nail in my brand new Rav4 took it to the service department since I was in the area. Before they put it as a work order William checked it out and load and behold it was a tiny screw that didn't get to go through the tire! He saved me time! He was very personable and I'm grateful for his help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always a great experience!

By Maggy8 on 8/21/2019 at 2:36 PM. Helped by Mehmet Edipov.

Billy and Mehmet Edipov are awesome! However when I got there I dealt with Roland Riley, He was so unprofessional to say the least he looked as he didn't want to be there and didn't care about the customers wants, tapping the desk with his finger after I asked him a question and his response was that I didn't need to know that since I'm not in the car business. At that point I was done I've never been treated that way in New Rochelle Toyota. I almost gave up on toyota but decided to go back the next day since I've been with them for the past 10 years. I was greeted by Mehmet, from there on it was a great experience! I got the car I wanted, the price I wanted all with a great smile from Mehmet. Mehmet was very professional and personable. My brother in law is looking into getting a toyota for his next car and I highly recommended Mehmet.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

fast and friendly

By eze172 on 8/14/2019 at 4:25 PM.

early morning service is a plus . quick turnover and friendly staff. convenient location near my home is also a no brainer . just need bagels to go with the coffee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Positive Experience!

By hidayraramos on 6/25/2019 at 3:56 PM. Helped by James Jessiman.

Jimmy was very professional and pleasant. He communicated with me at all times about my vehicle. My vehicle was returned to me in an excellent condition.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bad Customer Service

By Greenprincess on 4/26/2019 at 5:05 PM.

Salesman lied to me. Said he would put my over miles in new car deal. Now no one calls back. Saddled with $2500.In debt!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE, BEST PERSONNEL.

By ChristianTorres on 4/22/2019 at 6:15 PM. Helped by Irvin.

I was welcomed by Mr. Irvin, he is the best Toyota representative I have ever met and I've been in plenty of Toyotas. He helped me out with all my problems as soon as I arrived, communicated with me via text and kept me updated with my car service. I would definitely come back to do my service from now on thanks to Mr. Irvin. Christian Torres

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

excellent

By Ralph#1 on 4/4/2019 at 4:29 PM. Helped by Walter Smith.

Mr,Walter Smith is simply a wonderful and knowledgeable Service Manager, He kept me informed of any issues happened with my suv., I want to thank him again for his help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By TMarku on 4/2/2019 at 11:32 PM. Helped by Billy Memisovski.

We had a great experience. This is our sixth purchase from New Rochelle Toyota where we dealt with Billy and the service here is amazing. We highly recommend. -T Marku

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By ToyaCruz on 3/19/2019 at 8:25 PM. Helped by Irvin W. Paneto.

Irvin Paneto is simply the BEST Service Manger by far! He is very knowledgeable and thorough when handling my service needs. He provides excellent customer service and is extremely patient, honest and respectful. I give him a 10 out of 10!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service- great employees

By Snowbunny5565 on 3/6/2019 at 3:01 PM. Helped by Walter Smith.

Toyota of New Rochelle makes your experience a breeze from start to finish. I usually go to Walter Smith because he tells you everything you need to know and what will be happening. Walter also texts you while your waiting as to what’s going on and if you have any questions to reach out to him. I’ve never had to return for the same repair. My past and present experiences are all good. Keep up the excellent work you do and your awesome customer service!👍🏼

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unparalleled Service

By Gnostic411 on 2/23/2019 at 2:06 AM. Helped by Walter Smith.

Knowledgeable and professional service managers. A special nod to Walter Smith whom I have dealt with since my first vehicle purchase. When I bring my vehicle in for service, he will review my history and provide service recommendations. That is why my vehicle performs just as well as it did when I bought it. The service managers are extremely accommodating, professional, and knowledgeable. In the 14 years that I have been servicing my vehicles I have never had a negative experience. The level of service provided is unrivaled and should serve as an example to every car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled maintenance and repairs

By New rochelle service 1/24/19 on 2/19/2019 at 1:20 PM. Helped by Walter Smith.

I appreciate Walter Smith's oversight of all work performed on my cars. He insures that all work is done properly and according to my specific requests. My last service performed on 1/24/2019 required new brakes and belts as well as regular maintenance. Car now stops smooth as silk and no more mouse like belt sounds. Service at New Rochelle has always been surprisingly fast too, less than 4 hours for my last service. New Rochelle also provides WiFi, so I can use my laptop if I choose to wait.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A very satisfied customer

By Roswitha on 2/15/2019 at 9:32 PM. Helped by Irwin W Paneto.

Thanks to my Service Manager 733 Irvin W Paneto, who makes sure, I walk out as a satisfied customer. He has taken care of me in a most curtest and professional manner for years. I trust his judgment and advice; best of all he cares. He makes my biannual visit to New Rochelle Toyota rewarding. My Prius purrs like a kitten.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By ZJB on 2/3/2019 at 5:21 PM. Helped by Woman at front desk.

Used car sales was superb! The woman at the desk was fantastic, greeted me right away and found me a sales man right away. i could not be happier with my selection.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Satisfaction Guaranteed

By yvonnel_139 on 2/1/2019 at 11:31 AM. Helped by Darnell Duckett, Business Manager.

This was my second time having Roland Riley in your Sales Dept. as my salesman and Darnell Duckett who is the Business Mgr. Roland is the most patient and knowledgeable sales person. I had so many questions; I was apprehensive the price; my credit; about having two leases at the same time; but he answered all my questions over and over. When I got the my second lease about 6 months ago, he told me that he had the perfect car for me, he even chose the color (I am 75-years-old and was coming from a big 2003 Suburban that I truly loved, but it was on its way out and I knew it); it wasn't easy for him to show me that I would love a RAV 4. This time when I went to renew the lease for my grandsons' Corolla he told Roland what he liked and what he wanted and again Roland delivered and got him the Black Camry, a beautiful car. It was just his manner in taking care of your customers. He did not stampede or bullied us, he listened and both my grandson and I came away pleased. Darnell, your Business Mgr. is another example of a person who is patient, knowledgeable and experience in the financial and packages offers that Toyota have. Toyota offers so much you don't know what package to take or what packages are definitely a MUST, but Darnell explained the value of each package. Your sales team on the floor were all very courteous and helpful. I am sure that I would have been happy with anyone of them, but because I had a good rapport with Roland six months ago, I didn't want to go to anyone else.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used Toyota Corolla

By nayad55 on 1/2/2019 at 3:59 PM.

I worked with Harold to purchase a used car. I have to say that the dealership itself takes away the negative aspect of dealing with sleazy salespeople. Harold was every experienced and very helpful. The staff helped us deal with closed banks and insurance companies (it was New Years day). I 100% recommend this dealership and Harold as a salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I believe in MAGIC

By I Believe in magic on 12/11/2018 at 9:44 PM.

Max worked his magic. He paid attention to my wants and helped me realize my needs and all within my price range. I went from walking to driving a Toyota Sienna. (Fve diamond, five star service) I would also like to thank John from finance and Steve the New Rochelle Toyota manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent diagnosis on my Toyota Matrix 2005

By Fabian.S on 11/1/2018 at 10:12 PM. Helped by Christopher Gallo ,.

Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and beyond and helped me find more issues that I will come do service for in the future. There prices where fair and my service advisor made sure my car was in good hands at all times. He even got me a shuttle ride home to since I was stranded in New Rochelle.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Could have been better...

By ashleylauren722 on 10/20/2018 at 4:46 PM.

I bought a used car from this dealership and my experience wasn’t all that great. I was surprised they gave me the car without cleaning it or filling up the gas tank. I've never bought a car before that didn't come with a full tank of gas. The salesman who installed the front plate did so completely off center, making holes in the grill so I wound up having to buy a new grill because I couldn’t stand how off centered the plate was. Also, they attempted to remove the tinted windows that were on the car from the previous owner and cut the rear defroster lines. I was very concerned with no rear defroster especially going into winter. After about a month the temporary registration expired and I still did not receive my official registration. I called Toyota to find out where my registration was and the manager said it probably got lost in the mail and told me “just go to the DMV and get a duplicate registration". I wound up having to take a day off from work and go to the DMV to get my new registration. To my surprise, i walked out of the DMV with a $50 registration ticket on my windshield. I was so pissed I called the manager back and expressed to him my frustration. Finally, he told me to bring the car in and they would take care of all these issues. So I brought the car back and they installed a new back windshield, detailed the car, filled my gas tank, and paid the $50 ticket I got. I was happy that they corrected the mistakes they made. However, it doesn’t change all of the time, money, and headache I went through after purchasing this car, which is why I am unable to give them more then 3 stars.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Excellent Customer Service!

By oliverg on 10/3/2018 at 8:50 PM. Helped by I do not remember the other names..

I have owned several cars however, this is my first car purchase from the New Rochelle Toyota dealership. I was recommended by a friend and I was very satisfied with the quality service provided to me by Celeste V. She was attentive and made sure I understood the entire deal before signing any papers. Also, I was not pressured Keep up the good work Celeste, your customer service is top notch! Grace O. Mt Vernon

I would recommend this dealer.