Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.5  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks to Roy

By tgkbecca on 5/1/2019 at 2:14 PM. Helped by Roy Samuel.

Roy was absolutely fantastic! You can tell he is super honest and caring toward his customers. This is the 4th time my family has purchased from Nally Lexus in Roswell, so it is safe to say we are lifelong customers! Roy helped me find the exact car I wanted in the price range I could afford. Highly, highly recommend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nick is the MAN

By nayho on 5/1/2019 at 4:07 AM. Helped by Nick Demos.

Purchasing experience was near seamless! Facility was really cool and the free snacks.. nothing short of awesome. Nick Demos' eccentric personality really took it to another level. Felt like a friend more than anything. This man needs a raise or two if he hasn't gotten one already. Nick and others made sure I was good to go and was always there when I needed questions answered. If I buy another car from this place again I will specifically request to work this guy. Bravo. Exceptional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New (to me!) LS 460!

By McLemore on 4/26/2019 at 2:42 AM.

Rod, and the fianance team at Nalley Lexus went out of their way to make my purchase happen. They did things with the numbers that my wife and I did not think would happen. I now have a car that I've been thinking about for years. Thank you to my wife, and many thank you so much Rod!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Salesman Rod

By LarryDub on 4/23/2019 at 8:04 PM.

Certainly Rod made every effort to make our buying Experience a pleasant and beneficial occasion. We would recommend Rod as a responsible and Knowledgeable sales representative...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent ecperience!!!

By ifyblizzy11 on 3/19/2019 at 3:58 PM.

Our sales rep, Mr. Rod Eshanov was very welcoming, friendly and patient. He took his time explaining and answering all the questions we had. My mom is very happy with her purchase and the services she received. Thank you, Rod, thank you, nally Lexus!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Have inspected undisclosed damage. Shame on Nalley

By Do-Not-Buy-Nalley-Lexus-Crooked on 3/18/2019 at 2:41 PM.

I have met with this Nalley buyer. I inspected the body damaged LS 460 that Nalley sold and evidently did not disclose. There is some major body damage that would not be missed by service professionals. Let me be clear, our shop knows nothing about the terms or the sale purchase of this Lexus 460 and what was or was not disclosed to the buyer but the vehicle did suffer major damage that poorly repaired and painted. There is no way the dealership didn't know about the damage regardless of this repair. If they were using one of those car reporting faxes, they are misleading the buyer by claiming no knowledge while anyone in the trade knows the car was damaged and the dealership is actually using a third party report to hide behind what they know to be true. Shame on Nalley, this is what gives the industry a bad name,

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Nalley Sold a Lexus with undisclosed Body Damage

By Do-Not-Buy-Nalley-Lexus-Crooked on 3/3/2019 at 7:31 PM. Helped by Two different Mike's, one general managemet, one handled warranties (really screwed up warranty).

Nalley sold me a used 460 that had been associated with their dealership since initial delivery. They pitched the whole cradle to grave story of having always taken care of this 460, everything up to date, recall issues fixes and everything fixed before it became an issue. They showed me a long list of services and that according to car fax, no damage. But the truth is, they did as little service as possible and did not resolve the problems common with this car...so while they could have simply said nothing hoping to sell the car, they instead actively mislead me by providing unsolicited information about what a deal the car was and that it didn't need anything. Car fax is a misleading tool, if nothing shows up, that doesn't mean there wasn't an accident, it just means the accident wasn't reported. The car I purchased has severe body damage that Nalley knew about and yet did not disclose. They try to rely on that Car fax crutch but I specifically asked them about damage and they lied. There is extensive damage to the car and a bit of researched showed that they knew and repaired it. Even the work that they acknowledged was done poorly. DO NOT BUY ANYTHING FROM NALLEY. They mislead, lie and are dishonorable.

I would not recommend this dealer.

Overall Rating

2.3  

3   Customer Service
4   Friendliness
1   Overall Experience
1   Price

Beware: Price gouging

By LapsedPacifist on 2/25/2019 at 1:20 PM. Helped by Josh Jones.

I went in to negotiate a lease. I was expecting $1000/month payments for a 36 month lease, and they came back with $1600. That seemed too high, so I talked to a manager there, and he explained that my expectations were wrong, and he showed me the math as to why the payment should be closer to $1350. In other words, the initial sales guy tried to gouge me for $9000. Not the treatment I expected from a luxury dealership. I won't be buying a Lexus. I had a much better experience with the Porsche dealership next door.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Second Experience

By keast28 on 11/27/2018 at 11:51 PM. Helped by MUHAMED NJIE, JOSH JONES.

We were a repeat customer for our second Lexus from the same dealership. Robert Billings was our Salesman. He was extremely patient, helpful and very friendly. Our Purchase occurred over 2 days, we came to look and get information and then were ready to purchase the next day. Robert answered all of our questions and couldn't do enough to keep us comfortable. He has followed up with us since our purchase to see if he may be of further assistance. Josh and my husband sparred a little over price but we ended up a satisfied customer. Finance was also great to work with, Muhamed found us the best finance rate and gave us options and helpful advice.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Kudos 2 Shaun R

By Ynot on 11/27/2018 at 3:47 AM.

I would like for everyone to know Shaun Robinson is/was an awesome salesman. He really went above & beyond to acquire the type of vehicle of my desires. KUDOS Shaun, keep up the good work 👍🏾

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service!

By bentmdhb on 11/25/2018 at 11:32 PM. Helped by Josh, business mgr. very helpful, patient, informative and considerate..

We really appreciate how we were serviced. Your business environment was very comfortable and relaxing. Especially, by Mr. Kirk Martells, he was very attentive, informative, and helpful. We would certainly recommend your car dealership. Thank you so much. Bentley's

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Jim Roberts is the BEST!

By Pam A on 11/24/2018 at 11:35 PM.

I’ve purchased a lot of cars over the years and have never enjoyed the experience. That changed when I bought my car from Jim Roberts at Nalley Lexus! Within 10 minutes of meeting me, Jim found my car. I love my car and Jim has been great keeping in touch. I highly recommend both Jim and Nalley! Brandi Maday is fabulous in service! I never wonder if I’m getting ripped off, she takes great care of me and my car!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
4   Overall Experience
5   Price

New car purchase

By Arthur89 on 11/22/2018 at 2:30 AM.

Definitely worthwhile driving 40 miles for expert handling of my request, mainly because of the friendly and competent salesman, Kirk Martells. Kirk went overboard in soliciting my business. Since I was slow to make a decision, Kirk called me repeatedly for almost a year, never putting pressure on me or my wife to make our purchase. He was patient, persistent and knowledgeable. N Abrams

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service!!

By Natasha on 11/18/2018 at 6:48 PM.

Mayo was awesome! She made the whole buying experience wonderful and EASY!! no stress , no pressure. Did not rush me ! Even before I got to the dealership she went out of her way to send me pictures and even a video of the car I was interested in purchasing. Even though it was raining she took the effort to make the video of the car and send it to me.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent service

By GG on 11/17/2018 at 6:53 PM.

Mr Kirk Martells was the ultimate professional on the multiple occasions I entered Nalley Lexus looking for a car for my son. I work long hours and really have no interest in test driving any car. So Mr. Martells stepped in test drove the cars both times. The choices he made on my behalf were spot on. Excellent cars in great shape and great prices. I am currently thinking about purchasing a car for my 15 year old son and will only consider Nalley Lexus and Kirk Martells.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal

By Cardaddy on 11/3/2018 at 10:00 AM. Helped by Josh Rhea.

I’ll admit to being nervous about buying my wife a new Lexus. So when my wife found an honest friend in Chandra Mayo I felt at ease . I appreciated and was impressed with the hustle Ms. Mayo brought to making our deal happen . She was phenomenal ,making it a fun and exciting experience as it should be . We absolutely love our rx350 fsport .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased RC F

By Kreed on 11/8/2018 at 7:50 PM.

Chandra Mayo is an outstanding Sales Manager. She was able to find exactly what I was looking for in a car and she went over and beyond to get me the best price. Once driving off in my new car Mayo personally delivered my old car to my home. Outstanding Customer Services!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ROD ESHANOV IS AWESOME!

By paulleemnd on 10/31/2018 at 3:21 PM.

Rod Eshanov is a very friendly, honest, and good dealer. He is just an awesome dealer. I will go back to him to buy a Lexus again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Made the purchasing process easy!

By Antonio on 10/30/2018 at 11:41 AM. Helped by David Fazio and Josh Jones.

Chandra Mayo did a great job of addressing our needs and was able to identify a used vehicle that matched what we were looking for. She skillfully took us through the purchase process and at the conclusion took the time to provide instructions and technical support relative to all the various vehicle controls. She also introduced us to David Fazio, a service consultant who we plan to work with on all our upcoming service and maintenance needs. This was a good buying experience and we have already recommended her to a friend who is planning to buy a Lexus later this year. Thank you Mayo!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Purchased a RX350

By kris on 10/28/2018 at 12:09 AM.

Pleased with the support from Chandra Mayo on completing this purchase. Yet to try the service department. Appreciate the support from management as well. Thanks.

I would recommend this dealer.